Stages of development and implementation of a competitive strategy. Development of a competitive strategy for an organization on the example of the company LLC 'Arkon Avto' Development and implementation of a competitive strategy for an enterprise relevance

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Introduction

competition economic managerial

The decisive factor in the commercial success of a product in a competitive market is its competitiveness. Since competitiveness is the key to the market success of an enterprise, and solving the problem of competitiveness is the most difficult task in the activities of any manufacturing company, requiring coordinated, purposeful work of all departments with the leading role of the marketing service, a special area of the company's activity is the development of strategic approaches to solving this problem. .

Particular attention in the development of competitiveness strategies is paid to the creation of competitive advantages. Another important direction in the strategy of competitiveness is the achievement of economic superiority over competitors by reducing the costs of production, marketing, transportation of products, increasing the efficiency of R&D, advertising, and marketing activities in general.

The foregoing explains the relevance of the topic of this graduation project "Development of a competitive strategy for an organization on the example of Arkon Auto LLC".

The purpose of the study is to develop a competitive strategy for Arkon Auto LLC, an action plan for the implementation of the competitive strategy of the enterprise and an economic justification for the effectiveness of its implementation.

To achieve the goal of the study, the following tasks were set and solved:

-reveal the essence of a competitive strategy, determine the types of competitive strategies, indicate the factors of the external and internal environment that influence its formation

-to study modern approaches to the analysis and evaluation of the organization's strategy;

-give methods for analyzing the strategy of the competitive strategy of the organization and describe the methodology for their application;

-describe the stages of implementation of the enterprise strategy;

-analyze the competitive strategy of Arkon Auto LLC;

-develop a competitive strategy in order to increase the competitive position of Arkon Auto LLC;

-propose an action plan for the implementation of the competitive strategy of the enterprise and give an economic justification for the effectiveness of its implementation.

The subject of the study is the theoretical and methodological foundations for assessing the competitiveness of enterprises, as well as tools for the formation of competitive strategies and their development.

The object of the study is Arkon Auto LLC and its competitive strategy.

A significant contribution to the study of methodological aspects of the analysis of competitiveness and competitive advantages of organizations was made by domestic scientists G.P. Podshivalenko E.I. Mazilkina, G.G. Panichkina N.I. Pertsovsky, I.A. Spiridonov, C.B. Barsukova L.G. Zaitseva, M.I. Sokolova A.G. Ivasenko, Ya.I. Nikonova, A.O. Sizov. and etc.

Strategic management of an organization and its competitiveness is considered in the works of Barancheev V.P. Bazilevich A.I. Moiseeva, N.K., Aniskin, Yu.P. Zabelin, P.V., Moiseeva, N.K. and etc.

The economic and mathematical apparatus for assessing competitiveness is presented in the works of Gurkov, I.B. Berezhnoy, V.I., Fursov, V.A., Berezovskaya, A.V. Aristov, O.V. Azoev, G.A. Abrameshin, A.E. and etc.

The theoretical and methodological basis of the study was the scientific works of domestic and foreign scientists and economics specialists, affecting the problems of competitiveness and strategic management at the micro level.

The instrumental and methodological apparatus of the study includes general scientific methods of cognition, systemic, comparative and economic-statistical methods of analysis. During the study, methods were used expert assessments.

The information and empirical base of the study was made up of monographic studies of domestic and foreign authors; financial statements, electronic resources Internet.

1. Features of the development of the competitive strategy of the organization

1.1 The concept of the competitive strategy of the organization and the factors influencing its formation

There are two opposing views on understanding strategy. In the first case, strategy is a specific long-term plan to achieve some goal, and strategy development is the process of finding some goal and drawing up a long-term plan. This approach is based on the fact that all emerging changes are predictable, the processes occurring in the environment are deterministic and can be fully controlled and managed.

In the second case, the strategy is understood as a long-term qualitatively defined direction of the development of the enterprise, relating to the scope, means and form of its activities, the system of intra-production relations, as well as the position of the enterprise in the environment. . With this understanding, the strategy general view can be characterized as the chosen direction of activity, the functioning of c. which should lead the organization to achieve its goals. An example of a strategy of the first type is a long-term plan for the production of certain products, which fixes the volume and assortment of output for each time period.

The second type of strategies include the following:

increase the share of sales in the market up to 35% (conditionally) without lowering the price;

infiltrate distribution networks controlled by competitors.

In business life, strategy refers to the overall concept of how an organization achieves its goals, solves its problems, and allocates the limited resources needed to do so. Such a concept (corresponding to the strategy of the second type) includes several elements

First of all, they are goal system, including the mission, corporate and specific goals. Another element of the strategy is politics, or a set of specific rules for organizational actions aimed at achieving the goals.

Finally, the third element of the strategy are plans, i.e. a system of specific actions to implement the adopted policy, designed to solve the problem of resource allocation. So, resources can be directed primarily to solving the most important and pressing problems for the enterprise, or allocated in proportion to needs, or provided equally to all departments if they are close in size and are engaged in similar activities. The first of the noted approaches is more appropriate at the turning points of the enterprise, when it becomes necessary to concentrate forces on decisive areas of activity. The second and third - in a period of calm development.

Usually, a strategy is developed for several years ahead, specified in various projects, programs, practical actions and implemented in the process of their implementation. Significant expenditure of labor and time of many people required to create an enterprise strategy does not allow it to be changed often or seriously adjusted. Therefore, it is formulated in rather general terms. This is the intended strategy.

At the same time, both inside and outside the organization, new unforeseen circumstances appear that do not fit into the original concept of the strategy. They can, for example, open up new development prospects and opportunities for improving the existing state of affairs, or, conversely, force the abandonment of a proposed policy and plan of action. In the latter case, the original strategy becomes unrealizable and the enterprise proceeds to the consideration and formulation of urgent strategic tasks.

For a long time there have been disputes about what is the essence of strategy - predestination or flexibility. On the one hand, the strategy involves certain obligations, so make decisions carefully. The strategy does involve making certain commitments, but this recommendation makes as much sense as the “buy low, sell high” advice. There is no answer to the question of how to ensure discretion in decisions.

Henry Mintzberg (McGill University, Montreal, 1987) has put forward the idea that the term "strategy" is practiced ambiguously. He proposed his definition of strategy within the "five P's". According to him, the strategy includes:

) plan - this concept, which is understood as pre-planned actions, the course of which is controlled from beginning to end. Planners develop internal documentation, which prescribes in detail the course of the company's activities for a certain period of time;

) reception as a tactical move - means a short-term strategy, which is characterized by very limited goals and, if necessary, can be changed. Mintzberg describes the technique, i.e. tactical move, as "a maneuver with the aim of outplaying one's opponent or competitor." He notes that some companies use this strategy as a threat. In order to destabilize competitors, a company may, say, announce a price cut for its products without actually intending to do so. A manager may threaten to fire an employee if he fails to do his job, not because he really intends to carry out his threat, but because he intends to achieve improvement in work;

) behavioral model (behavioral model strategy) - it is a strategy for change by following an accepted form of behavior. Unlike plans and tactics, behavioral patterns appear as the result of consistent behavior. Such behavior patterns are often unconscious, i.e. spontaneous. If they are successful, then in such cases it is said that consistent behavior spontaneously led to success. Such a model is in direct opposition to planned behavior;

) position in relation to others, or positional strategy - will be appropriate when the organization is important to its position in relation to competitors or its position in the market;

) perspective or perspective strategy - it is a course aimed at changing the culture (beliefs and perceptions, systems of looking at the world) of a certain group of people, usually members of the organization itself. Some companies want their employees to think in a certain direction as part of their success. Similar strategies are used by religious organizations such as the Anglican Church. It has a set of basic theological propositions and tends its members to accept them as the basis of their beliefs. Sermons, teachings, divine services and other cult practices are aimed at deep instillation of Christian doctrines into the minds of believers. Success comes if the members of the organization are like-minded, i.e. they believe in the main doctrines and practically implement them in their daily work and life.

Strategy - the image of organizational actions and management approaches used to achieve the organizational objectives and goals of the organization.

Determination of the scope of business, goal setting, determination of short-term and long-term tasks (programs), determination of a strategy for achieving the goal forms a strategic plan. The main components of the company's strategy are shown in Figure 1.1.

The strategy considers the most long-term organizational causes, goals, decisions and actions. All businesses (and all organizations) need to have a clear understanding of their reasons for being, their primary purpose for being, their main objectives, and (in the most fundamental way) how to achieve their goals and objectives.

The strategy determines the main ways in which the enterprise will be able to create and maintain its competitiveness: the strategy determines the type or types of activity of the enterprise, including those in which it competes with others;

In a free market economy, many firms will compete to meet the needs and wants of customers, but usually only a few will prosper. These are mainly those firms that most carefully chose the type (types) of business to be engaged in, and also had a clear idea of \u200b\u200bhow to interest the client. Strategy is the most fundamental component of a competitive position and prospects.

Companies around the world use a variety of means to attract customers, gaining their trust on repeat sales, outperforming competitors and maintaining their place in the market. Since company management began to combine short- and long-term maneuvers to match the specific situation of the company and the market environment, there are countless options and nuances of strategy. Consider the general strategies of competition.

Cost leadership strategy. The basis of competitive advantage for cost leaders is the lower total cost of production compared to competitors. Successful operating companies - cost leaders - are exceptionally easy to find ways to reduce costs in their business.

To achieve cost advantages total costs the firm's production throughout the value chain must be less than the total costs of competitors. There are two ways to achieve this:

)do a better job than competitors by efficiently operating in the internal value chain and managing the factors that determine the level of costs in the value chain;

)fix the company's value chain to the point of merging operations or eliminating high-cost activities in the value chain.

Differentiation strategy. This strategy becomes an attractive competitive approach as consumer demands and preferences become diversified and can no longer be satisfied with standard products.

Successful differentiation allows the firm to:

The second approach is to create such features of the product to increase the effectiveness of its use by the consumer. The third approach involves giving the product features that increase the degree of consumer satisfaction, but not at the expense of savings, but in some other way.

Optimal cost strategy.This strategy focuses on giving customers more value for their money. This implies a strategic focus on low costs while providing the customer with something more than the minimum acceptable quality, service, features and attractiveness of the product. The idea is to create increased value that meets or exceeds customer expectations on a scale of "quality - service - features - visual appeal of the product", while at the same time convincing buyers of the reasonableness of the price.

Strategic goal is to become a low-cost, good-to-excellent product/service producer, and then use the cost advantage to lower the price compared to similar products produced by competitors.

The strategy of optimal costs has the greatest attractiveness in terms of the possibility of competitive maneuvering. It provides an opportunity to create exceptional customer value by balancing low cost and differentiation strategies.

Focused low cost and differentiation strategies.Unlike differentiation and cost leadership strategies, focused strategies focus on a narrow part of the market. A target segment, or niche, can be defined based on geographic uniqueness, special requirements for the use of a product, or specific characteristics of a product that are attractive only to that segment. The goal is to do a better job of customer service target segment. In this strategy, you can achieve an advantage if you have lower costs than competitors in a given market niche, be able to offer consumers in this segment something different from competitors.

A focused low-cost strategy is associated with a market segment in which buyers' demands for costs (and hence price) are significant in contrast to the rest of the market space. A focused differentiation strategy depends on a customer segment that requires unique product features and attributes.

Using a focused strategy to compete on cost is a fairly typical business approach. Manufacturers of private label products are reducing their marketing, distribution and advertising costs by concentrating on direct sales to retail network and a chain of shops selling no-frills, discounted goods, but bearing the brand name of the manufacturer.

Consider the factors that determine the choice of a particular strategy of competitiveness.

There are a lot of these factors. A simple model of the primary factors that must be taken into account and essentially determine the strategy is shown in Figure 1.2. The interaction of these factors is usually complex and has specific differences for the industry and the company. As a rule, the strategy does not ensure success if the boundary between the internal and external situation is not drawn, the acquisition of significant competitive advantages is not ensured, and the company's performance is not improved.

As a conclusion, we note the following: Strategy - the image of organizational actions and management approaches used to achieve the organizational objectives and goals of the organization. The strategy considers the most long-term organizational causes, goals, decisions and actions. The factors that determine the choice of a particular competitiveness strategy are divided into external (socio-economic and organizational relations, allowing the enterprise / industry to create products that are more attractive to consumers in terms of price and non-price characteristics) and internal (scientific and technical potential, financial and economic potential, personnel potential, advertising effectiveness, conditions of storage, transportation, packaging of products, level of service and warranty service etc.).

1.2 Features of the analysis of the competitive strategy of the organization

In order to start developing the right competitive strategy, the company's management must first answer two questions. The first is how attractive the industry to which the company belongs in terms of long-term profitability. Not all industries offer equal opportunities for long-term profitability. Second, no less important - what factors determine the relative competitive position of enterprises in the product sales market. In most cases, some companies are more profitable than others, regardless of the amount of capital or the state of management.

Both attractiveness and competitive position depend largely on the company itself. At the same time, the attractiveness of an industry or region is a reflection of factors that, as a rule, a company can influence very little. Hence, a competitive strategy can make a given company (and with it, to some extent, the entire industry) more or less attractive. Thus, competitive strategy not only responds to the requirements of the environment, but also shapes this environment.

Rapid changes in the external environment of domestic enterprises stimulate the emergence of new methods, systems and approaches to managing competitiveness. The most common are methods for assessing the capabilities of competitors through special expert studies and indirect calculations based on known data. Widely used in practice for the analysis of competitors is the “reflection method”, which consists in identifying information about the company of interest from customers or intermediaries of this company. Competitor research should focus on the same areas that were the subject of the potential analysis own enterprise. This can ensure comparability of results. A convenient tool for comparing the capabilities of an enterprise and its main competitors is the construction of competitiveness polygons, which are a graphical display of assessments of the position of an enterprise and competitors in the most significant areas of activity, depicted as vector-axes.

At the first stage of building the model, it is proposed to build a competitiveness polygon of the internal competitive advantages of the compared enterprises, based on the following methodological assumptions.

A certain, clearly limited number of parameters can be chosen as the areas of activity of the enterprise and the main competitors to be assessed. The list of parameters used and the degree of their specification were determined by the following methodological prerequisites.

The grouping of parameters is based on the analysis of a wide range of technical, economic and social character, resulting in the identification of variables that ensure competitiveness. The starting point of such an analysis is the definition of a list of technical and economic factors of competitiveness, which are interpreted as a set of criteria for quantifying the level of competitiveness of an enterprise.

Internal competitive advantages that determine the market position of an economic entity are proposed to be grouped according to the six most significant aspects:

-product competitiveness;

-financial condition of the enterprise;

-the effectiveness of marketing activities;

-profitability of sales;

-image (brand capital) of the enterprise;

-management efficiency.

Thus, a quantitative assessment of the factors of internal competitive advantages of an economic entity can be represented in the following form.

Product competitiveness. In order for a product to be of interest to the buyer, it must have certain technical, operational and economic parameters. The condition for the acquisition of goods is the compliance of these parameters with the main characteristics of the satisfied needs of the buyer. In the process of buying, the consumer selects a product, establishes distinctive features that characterize the superiority of this product over similar products of competitors on the market. By purchasing a product, the buyer thereby evaluates its attractiveness, the possible degree of satisfaction of his specific needs and his willingness to bear the costs associated with the acquisition and use of this product.

The financial condition of the enterprise. Along with absolute indicators, the financial stability of the organization characterizes the ratio of own funds (K about ), which is determined by the "Instruction for the analysis of control over the financial condition and solvency of subjects entrepreneurial activity» and is equal to:

Kob \u003d (IIIP + line 640 - IA) / II A), (1.1)

where III P - the result of section III of the liabilities of the balance sheet (line 490); A - the result of section I of the asset of the balance sheet (line 190); A - the result of section II of the asset of the balance sheet (line 290).

The specified document establishes a normal limit for this indicator: K about 0.1 (for trade organizations). If the ratio of own working capital at the end of the reporting period is less than 0.1, then the organization's balance sheet structure is considered unsatisfactory, and the organization itself is insolvent.

The effectiveness of marketing activities. Analyzing various definitions and formulations, we believe that the most accurate definition of the effectiveness of marketing activities can be formulated as follows - this is the degree of use of marketing tools in conjunction with the means and capabilities of the enterprise. In value form, this characteristic can be assessed by the ratio of commercial results and costs of marketing activities.

Data on gross income and gross costs is information contained in the accounting and financial statements of the enterprise, so obtaining such information does not cause any particular difficulties. Some difficulties arise when collecting other data, since marketing costs are more difficult to calculate, because. there is no information on printing costs, advertising costs, etc. in accounting.

According to the developers, the final formula for determining the effectiveness of the marketing activity of an enterprise, using the parameters of the marketing potential and the resulting parameters of commercial activity (gross income, marketing costs, gross costs) will be as follows:

where - evaluation of the effectiveness of marketing activities;

Marketing potential;

D c - gross income;

W m - marketing costs;

W in - gross costs.

In turn, the marketing potential (P mar ) is proposed to be calculated as follows:

where K 1- marketing research potential;

To 2- the potential of the marketing information system;

To 3- potential segmentation (selection) of the target market;

To 4- the potential of the enterprise's commodity policy;

To 5- the potential of the pricing process;

To 6- potential marketing policy enterprises;

To 7- the potential of personal (personal) sales;

To 9- sales promotion potential (eg coupon sales);

To 10- the potential for shaping public opinion.

Thus, the final expression for calculating the effectiveness of the marketing activities of an industrial enterprise (E mar ) will look like:

In order to quantify the effectiveness of the marketing activities of any industrial enterprise, it is first necessary to describe the characteristics of the sub-criteria that adequately reflect the marketing capabilities of this group of enterprises (industry). During the testing process, all sub-criteria were evaluated according to the following scale:

The enterprise does not use the marketing tool described by this sub-criterion in its marketing activities;

The enterprise in its marketing activities does not fully use the marketing tool described by this sub-criterion;

The enterprise in its marketing activities makes full use of the marketing tool described by this sub-criterion.

In order to objectively evaluate each sub-criterion, the characteristics developed to determine the effectiveness of the marketing activities of enterprises are formulated; depending on the industry, they can be adjusted or changed.

Profitability of sales. Profitability - indicator economic efficiency business, characterizing the ratio of income and costs for a certain period of time, which is identified with the commercial efficiency of commodity production.

From our point of view, the profitability of sales is a complex characteristic of the specific profitability per ruble of costs for the production of a particular type of product.

In general, this indicator (R k ) can be calculated using the following formula:

where P is the selling price of the enterprise; is the cost of a unit of production.

Image (brand capital) of the enterprise. According to V.A. Moshnov, focus on conquering new markets, satisfying customer needs through product differentiation encourages firms to strive to meet consumer preferences as much as possible, as well as to work on simplifying the process of informing consumers about the increasingly complex properties and parameters of manufactured products. Through the advertising activity of firms trademark(the name under which the company advertises and sells its products), as one of the marketing tools, promotes the dissemination of information about the quality of the product, reducing the distance between the manufacturer and the consumer. In the face of growing competition, the buyer is interested in expanding his awareness of the quality of the product.

Research carried out by G. Foxol (Great Britain), R. Goldsmith (USA) and S. Brown (Ireland) confirmed the existence of regularities in a stable market (sales indicators are stable and tend to a slight annual growth) based on the assertion that consumer intentions make a purchase of any of the brands they have previously purchased are closely related to future purchasing behavior. That is, a consumer satisfied with the use of a particular brand is likely to reclaim it, and "ongoing" purchases of that brand will very likely follow. Buyers' intentions are a function of past experience and its consequences, which can be assessed as follows:

where I is the intention to repurchase the brand; is past use; is a constant that varies across markets.

AT this case The importance of relationship studies is not that they predict purchases of particular brands, but that they explain why consumers buy those particular brands and not others.

According to P. Doyle, successful image the company is “the unity of three elements: a quality product (P), a clear identity (D) and added value (AV):

This relationship is multiplicative, since all three elements are necessary to create a successful brand. Since brand building usually begins with the presence of a good product, its perception is most often investigated using so-called "blind" tests. Then the product must have a sufficiently clear identity, the degree of which is usually assessed on the basis of indicators of directed and "spontaneous" awareness. Finally, a successful brand must have added value that instills in the consumer the feeling that the brand and product are more different than competitors. high quality or are most preferred. Value added is measured in the form of attitude and preference surveys.

In general, the image component of the competitiveness of an enterprise (K them ) can be calculated as follows:

where - the volume of repeated applications in value terms;

The total volume of sales.

Management efficiency. V.A. Abchuk in his research defines management as the management of an organization in a market economy, and its goal is the most complete satisfaction of constantly taken into account human needs through the market mechanism of demand, supply and profit. In his opinion, the effectiveness of management is understood as its quality, which provides the organization with the achievement of its goals. Quantitatively, the effectiveness of management is defined as the ratio of the result to the costs necessary for this.

As performance criteria, it is proposed to choose such indicators that make it possible to:

predict the expected result - the achievement by the organization of its goal;

evaluate the actual degree of achievement of the goal;

compare different target options with each other.

The basic principle of choosing the efficiency criterion was substantiated in 1945 by Academician A.N. Kolmogorov and consists in establishing a strict correspondence between the goal that can be achieved by the organization as a result of its actions and the accepted indicator of success. In this sense, the success indicator (efficiency criterion) is called objective function.

In the most general form, the choice of the best option for solving the problem of achieving the goals of the organization can be represented mathematically as finding the maximum of the objective function (W):

where b i - given parameters (indicators) for solving the problem, for example, the amount of allocated resources;

in j - controlled parameters of the problem solution, i.e. those that we can change, such as prices, terms;

h k - unknown parameters for solving the problem, for example, market conditions, exchange rate, inflation index.

The problem of choosing the best solution in this case can be formulated as follows: to find such values of controlled parameters in 1,in 2,…, which for given parameters b 1, b 2,…, taking into account the unknown parameters h 1, h 2, …, provide the maximum objective function - efficiency criterion.

In a market economy, the interest of participants in the economic process to objective and reliable information about the financial condition and business activity of the enterprise has increased significantly. All subjects market relations: owners, investors, suppliers, buyers - are interested in an unambiguous assessment of the competitiveness and reliability of their partners. Such an assessment can be obtained on the basis of a comprehensive financial analysis, based on the data of public reporting of enterprises, which allows all participants in the economic process to control the nature and extent of changes in the market positions of the enterprise. As a component of such a comprehensive assessment, a characteristic of the effectiveness of enterprise management is used, which is usually estimated by the ratio of profit to the entire turnover of the enterprise (revenue from the sale of products (works, services) excluding VAT) and the result of other sales and non-release operations.

Thus, a quantitative measure of management efficiency ( ) an enterprise is an indicator calculated by the formula:

where P R - profit from the sale of products.

To ensure quantitative comparability of indicators, reduction factors of calculated values should be used: for the effectiveness of marketing activities - 0.05; for profitability of sales - 0.1; for the financial condition of the enterprise - 10.

As a conclusion, we note the following. We propose to group the internal competitive advantages that determine the market position of an economic entity according to the six most significant aspects: the competitiveness of the product; financial condition of the enterprise; the effectiveness of marketing activities; profitability of sales; image (brand capital) of the enterprise; management efficiency.

The above list of competitiveness indicators is not permanent and exhaustive. The number of components of the competitiveness of the enterprise depends on the required accuracy of the assessment, the purpose of the study and other factors.

1.3 Implementation of the organization's competitive strategy

The entire sequence of formation of the strategic behavior of an enterprise can be represented as four stages:

) "Analysis" - an assessment of the external and internal environment, the definition of the mission, the formulation of goals;

) "Planning" - planning a strategy, setting goals;

) "Implementation" - development of plans, implementation of structural changes, formation of budgets;

) "Control" - operational management, evaluation and control.

Taking into account the results obtained during the strategic “analysis”, the “planning” of the strategy is carried out.

The connecting link between the stages of "planning" and "implementation" is "setting tasks". The role of this step in the overall process of strategic management should be strengthened. The point is that if it is necessary to make adjustments to strategic behavior that do not require a revision of the mission and an analysis of the internal environment, it is advisable to limit the management process to setting additional (corrective) tasks.

The "implementation" block in the process of strategic management is essentially preparatory, contributing to the effective achievement of the chosen goals. And the stage of "assessment and control" closes the process of strategic management in a continuous cycle.

Thus, having briefly reviewed the sequence of the strategy formation process, let us dwell in more detail on the stage of strategy implementation as one of the key stages of strategic enterprise management.

The implementation phase allows you to answer the question: with what resources, by whom, when and how can the goals set by the organization be achieved? The nature of the actions that ensure the effectiveness of achieving the specified target parameters depends on the management features of a particular enterprise and may vary in one way or another. But basically there is the following sequence of strategy implementation: development of plans - implementation of structural changes - formation of budgets.

The organization's system of plans is a kind of materialization of planned activities, because the preparation of plans involves their thorough feasibility study.

Basic strategic plan. It describes the main direction of the company's activities and includes the corporate strategy for the long-term future. Depending on the operating conditions of the enterprise, this plan is developed for a period of 3 to 5 (10) years. It serves as a reference point for all other plans. At the same time, being a limitation in decision-making by strategic business units (SBU) (from the English. Strategic Business Units - SBU), concerning the main areas of activity, in order to prevent the goals of individual units from opposing the general goals of the enterprise development;

) Tactical plans for the development of specific areas of business of individual SBUs. Their main content is business strategies aimed at growth, maintaining stability and strengthening competitiveness, as well as eliminating certain unpromising areas of management. Such plans are drawn up for a period of 1 to 3 (5) years and are drawn up, as a rule, in the form of business plans;

) Operational plans. They regulate the current activities of departments and services to achieve the corporate strategy of the enterprise as a whole and the business strategy of the SBU, which these departments are part of. For more effective monitoring and evaluation of performance, such plans are drawn up for a period of 1 month to a year;

) Programs and plans-projects. This group is targeted and includes programs such as the development new products, penetration into new markets, conducting a large-scale advertising campaign, reducing production costs, modernizing production, saving energy, etc. Programs, in turn, are supported by specific projects, characterized by specific costs and a certain investment attractiveness.

As you can see, the system of organization plans is complex, consistent, interconnected and, at the same time, individual. Each enterprise can independently determine the structure, content, form of plans, as well as the main approaches and methods for their development and implementation, because the only consumer is the enterprise itself.

However, one development of a system of plans for effective implementation strategic management is considered insufficient. Here, the problem of disunity between the system of plans and the control system may arise. In particular, expanding the scope of economic activity and entering new markets requires the involvement of additional personnel. And, on the contrary, the withdrawal from unpromising economic zones and the closure of unprofitable industries leads to a reduction in personnel. Hence the need to successfully combine the overall strategy of the business and ways of organizational management of human resources. In other words, here it is necessary to establish a relationship and find subordination between the strategy and the main responsible executors of the developed system of plans.

The harmonization of business strategy and organizational management has the following purpose:

)introduction of structural changes due to growth (merger, acquisition, consolidation, implementation) or reduction (partial suspension of activities, temporary closure, complete liquidation) of individual SBUs;

)improving the efficiency of evaluation and control over the achievement of goals and objectives;

)coordination of resources and executors of plans, programs and project plans;

)prevention of opposition and duplication of individual functions.

The next step on the path to “strategy implementation” is “budgeting”. Here, the main approaches and principles applied to the development of budgets coincide with the principles of building organizational management. The budgets of all levels should be subordinated to the general goal of the development of the enterprise and not allow opposition and inconsistency of the financial support of some departments with other plans.

"Formation of budgets" completes the stage of "strategy implementation".

Summing up, we can conclude that the essence of the formation of strategic management at an enterprise is to determine the direction of development, develop a system of measures to effectively approach the chosen benchmark, as well as evaluate and control the process of implementing the chosen strategy. At the same time, the behavior of the enterprise in the market is of primary importance.

And, as practice shows, those enterprises that carry out integrated strategic planning and management work more successfully and achieve increased efficiency in all areas of business.

The main generalizing conclusions for the chapter

1. Competitive strategy considers the most long-term organizational causes, goals, decisions and actions. The factors that determine the choice of a particular competitive strategy are divided into external (socio-economic and organizational relations that allow an enterprise / industry to create products that are more attractive to consumers in terms of price and non-price characteristics) and internal (scientific and technical potential, financial and economic potential). , personnel potential, advertising efficiency, conditions of storage, transportation, packaging of products, level of service and warranty service, etc.).

The definition of the business area, goal setting, the definition of short-term and long-term tasks (programs), the definition of strategy constitute the strategic plan of the company.

The strategic plan should contain: actions to change the strategy, fine-tune it to the situation, to find and consolidate new opportunities for the company, to improve the company's activities, improve competitive positions and influence industry conditions.

The strategy depends on the external and internal conditions of the company. Main external factors are: social, political, legislation, social impact, industry attractiveness, market threats and company opportunities.

2. Analysis of the competitive strategy of Arkon Auto LLC

2.1 Characteristics of the activities of the enterprise Arkon Auto LLC

The organizational and legal form of the Arkon Auto company is a company with limited liability. The authorized capital in the amount of 10,000 rubles of Arkon Auto LLC was fully paid at the time of state registration.

Geographically LLC "Arkon Auto" is located in Vladivostok, st. Shoshina, 6 in one of the central residential areas of the city, in close proximity to the main transport routes (5 minutes drive to 100 Let Vladivostok Avenue (Federal Highway M-60), 3 minutes drive from the bypass road along Vyselkovaya street.

The company is located in the production building of the former sanitary engineering plant VCRTO, it owns 1.3 production facilities with a total area of 1500 m 2, of which 340 m 2occupied by the company's offices, here are located - an assembly shop, repair rooms for internal combustion engines and fuel equipment, an auto electrician, an oil change station, body repair boxes (there is also construction of additional office space with an area of 300 m 2), in front of the facade of the building there is a convenient parking lot "Arkon Auto" with a total area of 1500 m2 .

Today "Arkon Auto" offers the following services:

-buying cars, motorcycles and special equipment at Japanese auctions without intermediaries.

-delivery of cars, special equipment, boats in Japan to the port of Fukui.

-delivery of cars, special equipment, designers, front halves of cars, boats from Japan to Russia through the port of Fukui.

-dismantling / sawing of cars, storage of cargo until shipment from Japan.

-assembly of purchased cars.

-purchase and delivery of any items on the Yahoo auction.

-search and replacement of any spare parts.

The organizational structure of Arkon Auto LLC is presented in Appendix A.

This structure is linear-functional.

Advantages of the linear-functional structure of Arkon Auto LLC:

-high competence of functional managers;

-reduction of duplication of efforts and consumption of material resources in functional areas;

-improved coordination in functional areas;

-high efficiency with a small variety of products and markets;

-maximum adaptation to the diversification of production;

-formalization and standardization of processes;

-high level of capacity utilization.

Disadvantages of the structure of Arkon Auto LLC:

-excessive interest of managers in the results of the activities of "their" units. Responsibility for overall results only at the highest level;

-problems of interfunctional coordination;

-excessive centralization;

-increase in decision-making time due to the need for approvals;

-response to market changes is extremely slow;

-the scale of entrepreneurship and innovation is limited.

The main functions of the specialists of Arkon Auto LLC are enshrined in job descriptions. So, the duty of the general director is to manage and control the activities of the enterprise.

AT official duties the head of the sales department includes negotiating with counterparties, preparing foreign trade contracts and other commercial documents necessary for the implementation import operations, transaction management at all its stages.

Sales managers are engaged in the search for new customers, and are also directly involved in the conclusion of transactions.

The duties of a logistician-declarant include customs clearance of imported goods, customs inspections, and transport issues.

Drivers are responsible for the delivery and forwarding of goods in Vladivostok.

Chief Accountant oversees the management accounting in the enterprise, draw up forms financial statements, conduct settlements with banks, suppliers and buyers, open, maintain, change and close transaction passports, provide supporting documents to an authorized bank, etc.

The main legislative act within the framework of which Arkon Auto LLC operates is the Federal Law “On Limited Liability Companies” dated January 28, 1998 No. 14-FZ.

Arkon Auto LLC maintains accounting records and submits financial statements to the tax authorities in accordance with the procedure established by the Federal Law "On Limited Liability Companies", tax code RF and other legal acts. Responsibility for the organization, condition and reliability of accounting, the annual report and the provision of other financial statements to the relevant authorities CEO OOO "Arkon Auto" in accordance with the Federal Law "On Limited Liability Companies".

Foreign economic activity of Arkon Auto LLC is carried out on the basis of the laws of the Russian Federation, provisions, such as:

-Federal Law "On Export Control" dated July 18, 1999 No. 183-FZ (as amended on December 6, 2011);

-Federal Law No. 164-FZ dated December 8, 2003 “On the Basics state regulation foreign trade activities”;

-other regulations.

Financial results activities of Arkon Auto LLC are shown in Table 2.1.

Table 2.1 - Financial results of Arkon Auto LLC for 2010-2012

Indicator 2010 2011 2012 Absolute deviations Growth rate, % 2011 to 2010 2012 to 2011 2011 to 2010 2012 to 2011 73102.31 Cost of products (services), thousand rubles 25346315523696262065410124.49117.15 of sold products, RUB 0.850.840.96-0.010.1299.01114.50 Profit from sales, RUB thousand 493.502.92-9.99127.6925.93

Figure 2.1 shows the dynamics of sales proceeds, production costs and profit from sales of Arkon Auto LLC for 2010-2012.

In 2011, revenue increased at a higher rate than in 2012. The growth rate of the cost of products (services) is higher than the growth rate of revenue, therefore, in 2012 profit and profitability decreased, i.е. the activity of the enterprise as a whole became less efficient.

Based on the general goals of the enterprise, the purpose of the sales service is to develop recommendations for the formation and implementation of the production and marketing policy of the enterprise, as well as the coordination of activities in this area of all departments of the enterprise. The recommendations of the management on the market orientation of the production, economic and marketing activities of the enterprise, after approval by the management of the enterprise, are mandatory for the relevant departments engaged in these types of activities.

The sales department does not replace other departments, but focuses the activities of other departments on the market and correlates their work with the goals of market activity common to the entire enterprise.

The sales department of Arkon Auto LLC was established three months after the establishment of the enterprise. When the company started its production activities in full force.

The sales department includes a deputy sales director and sales specialists in the amount of 5 people.

There are three groups of functions of the sales service of Arkon Auto LLC based on marketing orientation: planning; organization; control and regulation. Each of these groups of functions, in turn, consists of a number of specific functions (works), reflecting the specifics of each group.

Planning involves the following functions:

-analysis and assessment of market conditions;

-formation of an assortment plan for production according to customer orders;

-choice of distribution and distribution channels.

Sales organization includes the following functions:

)organization of storage and container facilities for finished products;

)organization of sales and delivery of products to consumers;

Control and regulation functions include:

-assessment of the results of marketing activities;

-control over the implementation of sales plans;

-statistical accounting and operational accounting and reporting of marketing activities.

The purpose of the sales department is to develop recommendations for the formation and implementation of the production and marketing policy of the enterprise, as well as the coordination of activities in this area of all departments of the enterprise. His recommendations on the market orientation of the production, economic and marketing activities of the enterprise, after approval by the management of the enterprise, are mandatory for the relevant services engaged in these types of activities.

Decisions affecting the market orientation of the enterprise, all divisions of the enterprise are made on the basis of recommendations and in agreement with the sales service. All divisions of the enterprise are obliged to provide the sales service with any information about the nature and results of their activities. In turn, the sales department is obliged to provide all other departments of the enterprise with the information necessary for the market orientation of their activities.

The main tasks of the sales department:

-assessment of market conditions;

-together with other divisions of the enterprise and the management of the enterprise, the development of goals and strategies for the market activity of the enterprise in the domestic and foreign markets;

-development for the enterprise as a whole and individual commodity groups long-term and current marketing plans and coordination in this area of activity of the company's divisions;

-operational information support for the marketing activities of the entire enterprise and its divisions;

-development, based on the orientation towards market activity, recommendations for improving the efficiency of the enterprise, etc.;

-creating the image of a successful and reliable company.

The sales department interacts with other divisions of Arkon Auto LLC (internal marketing environment):

with production department;

with the logistics department.

Thus, to ensure the effectiveness of marketing activities at the enterprise, all the necessary conditions: the department is fully staffed with relevant specialists who have the opportunity to cooperate with other departments of the enterprise to obtain necessary information and continuously improve their skills.

The company finds customers in the following ways:

-distribution of catalogs at exhibitions;

receipt of orders for the supply of products from customers.

Here are the main directions for increasing the efficiency of the sales strategy of Arkon Auto LLC.

The strategy of Arkon Auto LLC is to increase sales by expanding sales markets and increasing the company's share in the occupied sales markets through flexible response to changing market conditions, the development of new services, in particular auto repair, the development and implementation of an effective marketing policy.

The enterprise plans to move to the implementation of a new marketing strategy for products and sales methods, providing for:

creation of a dealer network;

analysis of the level of effective demand for goods;

The choice of such a strategy will make it possible to implement the tasks of expanding existing markets and penetrating new sales markets, ensuring break-even sales of goods.

Thus, Arkon Auto LLC, like any enterprise, experiences certain difficulties in carrying out marketing activities, due to both subjective factors, for example, the imperfection of the organizational structure of the Marketing Department, and objective factors, for example, increased competition in foreign sales markets.

Analysis of the governing documents of Arkon Auto LLC is presented in Table 2.2.

Table 2.2 - Characteristics of the governing documents of Arkon Auto LLC

Type of regulation Content and characteristics 1. System-wide - the Charter is a comprehensive document designed to consolidate the status of the organization. - Inner order rules - this is a local regulatory act of the organization that regulates in accordance with the Labor Code of the Republic of Belarus and other laws: the procedure for hiring and dismissing employees; basic rights, duties and responsibilities of the parties to the employment contract; mode of operation; Time relax; incentives and penalties applied to employees; as well as other regulatory issues labor relations in the organization.2. Elemental - job description - a document regulating the production powers and duties of the employee; - technical regulations on fire safety requirements; - sanitary rules; - regulation on the department - a legal act that establishes the status, functions, rights, duties and responsibilities of structural units.

Final controlcarried out immediately after the work is done. Either immediately upon completion of the controlled activity, or after a predetermined period of time, the actual results obtained are compared with the required ones. Here there is a comparison of the planned profit with the received, staff turnover, etc.

The management of Arkon Auto LLC conducts an analysis of the actual results obtained and the required results and evaluates how realistic their plans were. This procedure also allows you to get information about the problems that have arisen and formulate new plans so as to avoid these problems in the future (which is the function of the analysis).

The second function of the final control is to promote motivation, since the wages of most employees directly depend on the performance of the organization.

For example, in the credit risk analysis department, it is represented by employee-provided progress reports. These reports are then analyzed and provide information to management for forecasts.

Consider the number of accepted reports and sent for revision in 2011-2012. (table 2.3).

Table 2.3 - Number of reports accepted and sent for revision

Departments20112012DeviationAccepted the first timeSent for revisionAccepted the first timeSent for revisionAccounting39026401381112Marketing Department15051204-30-1Production Department20114240293915TOTAL959949841272533

Table 2.3 shows that in 2012 the growth of reports sent for revision is higher than the growth of reports accepted in such departments as accounting - by 12 units, the sales department - by 7 units. and 5 units. respectively. It can be concluded that the control has tightened.

It is necessary to improve the control function in the organization to build a decision-making scheme in the unit based on the identified shortcomings and fulfill the desired conditions for improving the procedure for generating a report and implementing the management system, for further use of the emerging free functionality in the structure of the distribution of duties.

2.2 Analysis of the operating environment of the enterprise Arkon Auto LLC

The internal structure of the organization is also called the internal environment. It includes the functional structures of the company that provide management, development and testing of new products, promotion of goods to customers, sales, service, relationships with suppliers and other external bodies. The concept of the internal environment also includes the qualifications of personnel, the information transfer system, etc.

sales structure. Arkon Auto LLC imports goods from Japan and Korea. At the same time, goods from Japan dominate in the geographical structure of deliveries, but in 2011-2012 the share of goods from Korea increased.

The share of deliveries from Japan decreased from 95% in 2010 to 71% in 2011 due to the release in Russia of a technical regulation that establishes more stringent requirements for vehicle characteristics, as well as due to an increase in duties on used imported cars. The growth in deliveries from Korea is also due to the fact that the South Korean auto industry in recent years has increased the pace of production and strengthened the requirements for the quality of its products.

AT commodity structure cars dominate, in 2010 they accounted for 84% of total imports, but in 2012 they specific gravity decreased to 59% due to the growth of imports of trucks and special equipment. The latter is due to the large number of construction projects in Vladivostok on the eve of the APEC Summit.

Staff. The total number of ArkonAvto employees, including management, is 52 people.

% of “ArkonAvto” personnel are old personnel with experience in the company of 3 years or more, the team is stable (conflicts rarely occur, if they arise, they are resolved with the involvement of management).

When applying for a job, applicants, depending on what position they apply for, have certain requirements.

For example, the main requirements for an accountant are the presence of a higher profile education, at least 3 years of experience in this profession and knowledge of 1C.

All employees have employment contracts. An employment contract is nothing more than an agreement between an employer and an employee, according to which the parties have mutual obligations.

The legal status of an employee in Arkon Auto LLC is regulated by the job description. This document establishes the functions, rights, duties and responsibilities of employees of the organization.

At present, all employees of Arkon Auto LLC have job descriptions corresponding to their profession, employment contracts have been concluded with all employees.

All employees receive a salary, i.е. fixed, stipulated in employment contract wages.

The Far East coefficient and the Far East allowance are charged on the basic salary. The Far East coefficient is charged in the amount of 20% of the amount accrued wages, while the Far East allowance is set differentially and is charged only to permanent employees (Table 2.4).

Thus, the salary of employees of Arkon Auto LLC consists of the basic salary and allowances.

According to the results of the year, at the end of December, the so-called “thirteenth salary” is paid.

Declarants of LLC "Arkon Auto" take part in the seminars, which contributes to the improvement of their professional skills.

Table 2.4 - The amount of the Far East allowance

Age and length of service of employees Far East allowance rate, % For employees under 30 years of age with continuous work experience in the area: From 6 months to 1 year10 From 1 year to 1.5 years20 More than 1.5 years30 For employees over 30 years of age: From 1 year up to 3 years10From 3 to 5 years20More than 5 years30

Taxes and taxation. Arkon Auto LLC pays all types of taxes and fees stipulated by the legislation of the Russian Federation. The tax field of Arkon Auto LLC for 2012 is presented in Table 2.5.

Table 2.5 - Tax field of Arkon Auto LLC for 2012

Name of tax Tax base Rate Deadline for payment Federal taxes VAT Cost of goods (works, services) calculated on the basis of market prices 18% based on the results of each tax period no later than the 20th day of the month following the expired tax period (quarter) Taxpayers are required to submit a tax declaration to the tax authorities within a period not later than the 20th day of the month following the expired quarter next year. During the reporting period, taxpayers calculate the amount of the monthly advance payment: in the 1st quarter of the year = advance payment payable in the last quarter of the previous year. in the 2nd quarter of the year = 1/3 × advance payment for the first quarter in the 3rd quarter of the year = 1/3 × (advance payment following the results of half a year - advance payment following the results of the first quarter). in the 4th quarter of the year = 1/3 × (advance payment following the results of nine months - advance payment following the results of half a year) Income tax individuals(as a tax agent) all income of taxpayers (employees) received in cash and in kind, and income in the form of material benefits. 13% Tax agents transfer tax amounts no later than the day they actually receive cash from the bank Money for the payment of income or the date of transfer of income to the taxpayer's bank account. Tax on property of organizations average annual value of property recognized as an object of taxation 2.2% days from the date of the end of the reporting period. Transport tax is the engine power of the vehicle in horsepower, depending on the number of hp. Taxpayers make advance payments quarterly before the 20th day of the third month of the quarter of the current tax period in the amount of one fourth of the annual amount of transport tax. The difference between the amount calculated according to the tax return and the amount of advance payments paid during the tax period is payable to the budget no later than January 31 of the year following the expired tax period. benefit of individuals, except for amounts not subject to taxation. 26% During the billing period, the insured pays insurance premiums in the form of monthly mandatory payments by the 15th day of the calendar month following the month for which it is charged.

According to Table 2.5, Arkon Auto LLC makes quarterly advance payments for property tax and transport tax. VAT is paid by the company on a quarterly basis. Income tax is paid every year.

Pricing. The basis for the formation of the selling price of goods is the import price.

The basis for the formation of the import price is the information received and the offer price of specific exporters. Arkon Auto LLC calculates everything possible options import of goods and chooses the one at which the cost of goods will be minimal.

When forming the selling price, all costs incurred by Arkon Auto LLC when importing goods are taken into account, including overhead costs:

Spending abroad (Japan, Korea):

-price of goods (car) in Japan or Korea;

-registration of export documents, customs clearance;

-auction fees;

-delivery within Japan (Korea);

-freight to Vladivostok;

-commission of a foreign partner;

-bank commission for transferring funds in the amount of 0.2%.

Costs in Russia:

Duty;

-bank commission 0.65%;

Agreement;

-temporary storage warehouse services;

-services of a customs broker;

transits;

-services of forwarding agents LLC "Arkon Auto";

-commission of Arkon Auto LLC.

Thus, Arkon Auto LLC uses a costly pricing method, applying the “costs plus planned profit” scheme.

Here is a table in which we consider the pricing process at Arkon Auto LLC (table 2.6).

Table 2.6 - Percentage of costs to the total cost of goods

Cost categoriesShare in the total cost of goods, %Car price in Japan57Preparation of export documents, customs clearance>1Auction fees>1Delivery within Japan>1Freight to Vladivostok>1Japanese partner commission>1Duty29Bank commission>1Agreement>1Temporary storage warehouse>1Broker services>1Transit<1Услуги экспедиторов компании>1

Ordering and delivering a car from a foreign auction is a rather laborious and lengthy process, which includes a large number of actions from different specifications. That is why the use of Arkon Auto LLC in this case is quite relevant. The commission that the company takes itself is only about 2%, which is quite insignificant if we take into account the fact that it takes all the work and responsibility. Although, of course, some actions have to be carried out by the client himself. So, for example, he must make an advance. In Arkon Auto LLC, this is a fixed amount of 30,000 rubles, which at the end of the transaction is credited to the payment of the final cost of the car. And also the client must complete and sign some documents, such as:

-an agreement with Arkon Auto LLC on the provision of services;

-contract of sale;

Act.

The main direction of the Arkon Auto company was and remains the selection of a car at the request of a client from car auctions in Japan, almost all areas of the company work in this area of activity to one degree or another.

Everyone knows that it is no longer necessary to buy cars in person in Japan from parking lots. A more civilized way is to buy cars via the Internet from auto auctions. To date, Arkon Auto has access to all major Japanese auctions. It was not easy to achieve this, the Japanese put forward a number of serious requirements, up to the registration of a company in Japan, the purchase of real estate, but the Arkon Auto company fulfilled all the conditions, thereby gaining the trust of its partners in Japan. Now "Arkon Auto" works directly without intermediaries, thereby guaranteeing the quality of the car, its compliance with all customer requirements. An acceptable price for services was also achieved due to the fact that the company directly charters steamships and only the hands of its own personnel carry out all technical work with cars, which reduces the risk of damage to cargo, its theft and contributes to the timely detection of "marriage".

As a result, it often turns out that a car purchased through Arkon Auto is cheaper than in the markets, but its quality is guaranteed. There is no such vehicle, special equipment offered on domestic market Japan that you could not buy with Arkon Auto and bring to Vladivostok. This applies to cars with both right and left hand drive, oversized cars and water equipment.

Payment for the cost of a car selected at Japanese auto auctions in the Arkon Auto company does not occur immediately, which is also convenient for the client. The stage of payment for the purchase is carried out in three stages:

Prepayment

-payment of the cost of the car and the cost of delivery to Vladivostok after purchase in Japan

-full payment of the customs fee and company services directly upon receipt of the car.

For the complete convenience of customers, the company has opened the direction "Car loans", it is not the area of \u200b\u200bthe company's earnings, therefore, its registration at the office of "Arkon Auto" does not require additional costs (in addition to bank fees).

There is another important point that immediately inspires confidence among customers. The company's office is located in the same place where the company deploys its activities. In the windows of the head office you can immediately see a parking lot with already brought cars, there is also a workshop for the collection of designers, repair boxes - all in one place. Here you can always see how the masters of the company work. On average, 4 steamships come in a month, which deliver from 200 to 400 units of various equipment, cars from the Land of the Rising Sun. True, not all of this equipment belongs to Arkon Auto, there are a number of customers who simply use the services of transporting goods purchased on their own. Just as often, Arkon Auto ships are loaded with bulky cargo - boats, boats, special equipment.

The main office of the Arkon Auto company is located in Vladivostok on Shoshina street 27, but the scope of its activities extends far beyond the Primorsky Territory. Orders come here through the company's representative offices in other regions. People in other cities receive the same complete information about the cars they are offered as those in Vladivostok closer to the main office, and most importantly, they receive the same guarantee for the delivery of the order.

Delivery to the company's representative offices in Khabarovsk and Blagoveshchensk is carried out on the company's car carriers, which ensures as soon as possible car delivery to the client. An additional fee is not charged when a client buys a car from any other city in Russia, in addition to delivery. Delivery is also carried out by rail.

The Arkon Auto company initially focuses on mass purchases. Without overestimating the cost of services, providing full guarantees, finding an individual approach to the client, the company knows that in doing so they earn the trust of customers who will turn to this company for their next purchase and recommend the company to their friends and colleagues. That is why Arkon Auto has a large circle of regular wholesale customers, which is expanding daily. The portrait of the buyer of the company is presented in table 2.7.

Table 2.7 - Portrait of the buyer of the Arkon Auto company

Portrait of a buyer of auto-moto, cargo and special equipment business active man aged 30-45, well versed in technology, purposefully oriented to purchase from the domestic market of Japan both for his own needs, his friends, as well as for further resale or delivery to others. regions. Portrait of a consumer of auto repair services 70% male 25-38 years old, knowledgeable, experienced in servicing the company, aware of the main advantages of the company (quality of bodywork and painting works, real payment terms, polite staff, discounts regular customers up to 20%) -30% independent woman aged 30-40 (who values time and money) who wants to shift maximum worries to current repairs and service for the company's specialists

LLC "Arkon Auto" carries out its main activities in Vladivostok. Vladivostok is a city and port in the Far East of Russia, the administrative center of the Primorsky Territory, part of the Vladivostok City District, the end point of the Trans-Siberian Railway. The city's population is 622,500 (est. January 1, 2013). The city is located on the coast of the Sea of Japan on the Muravyov-Amursky Peninsula.

In 2008, the analysts of the agency "Avtostat" studied 170 cities with a population of over 100 thousand people. They analyzed the structure of the fleet by year of manufacture, by major brands.

So, at the beginning of 2008, the Russian car park consisted of more than 30 million cars. It turned out that it takes root mainly due to the northern and eastern regions. The Far East, it turns out, live much better than the inhabitants of the Central part of Russia.

As a result, Vladivostok became the most automobile in terms of car density in the city. In Vladivostok, according to Avtostat, there are 566 cars for every thousand inhabitants. And this despite the fact that officially 622.5 thousand people live in the regional center. That is, more than half of the city gets into cars every day.

The results of an analytical study conducted by the Avtostat agency indicate that the car park of the city of Vladivostok consists of 48.7% of Toyota cars.

Also, according to the agency's analysts, the second most popular brand here is Nissan (15% of the car park), and the third - Mitsubishi (7% of the car park). The remaining places in the group of leaders are distributed between the Japanese Mazda (4.1%), Suzuki (2.4%), Subaru (2.1%) and Isuzu (1.6%).

Thus, in the vehicle fleet of Vladivostok, the share of foreign cars was 89.7%.

Quantitative indicators are clearly not in favor of Russian brands, the share of cars of which does not exceed 11% of total number. The most popular are Lada cars (4.4%), followed by Moskvich (2.3%). Next come the "Zaporozhets", "UAZs" and "GAZs". All other brands (European, American and South Korean) occupy only three percent of the local fleet.

It should also be noted that average age cars operated in Vladivostok turned out to be noticeably higher than in other major cities Russia. So, about 80% of the local car fleet are cars older than 10 years, despite the fact that in Moscow or St. Petersburg "decades" make up only 37 and 38% of the fleet, respectively. And the most popular brand in Moscow in 2007 (based on data on newly registered cars), in contrast to Vladivostok, was the Ford brand.

Table 2.8 - PEST analysis

PEST-factors: Influence: P - political Stabilization of the political situation in the country. This makes it possible to begin to systematically build a system of relations between the enterprise and the external environment. The positive side of the state's activity (for society as a whole) is the strengthening of the position of the ruble, control over the good quality of goods, the creation of services for standardization and certification of products. Negative side: restrictions on the import of right-hand drive cars, promotion of left-hand drive PEST-factors: Influence: E - economic The main factors that negatively affect production growth are: - rising prices for components. - Demands from staff for higher wages. - rising energy prices. Some stabilization of the economy makes it possible to move from emergency planning measures (long-term purchases of raw materials, focus on the "momentary" buyer, reduction of free funds) to the preparation of long-term plans, the conclusion of contracts, both with consumers and with suppliers and financial institutions. Positive economic factors are: - increased availability of loans (reduction of requirements for borrowers, reduction of interest rates, shortened period for obtaining approval of an application and issuing money). - an increase in the income level of the population, a mixture of demand from cheap goods (used cars) to high-quality ones (new cars from car dealerships). S-sociocultural There is no way to provide employees with the salary they deserve. Most motorists do not show interest in emerging new products on the market due to the lack of financial ability to buy a new car. T-technological The general complication of car design requires more and more staff qualifications and time spent on work. Tightening standards for the toxicity of vehicle exhaust gases both worldwide and in Russia. This makes it impossible to maintain and repair without the use of expensive devices.

There is a positive economic environment on the market that is conducive to business development, which makes it possible to move from emergency planning measures to drawing up long-term plans. Factors of the technological group also have a negative impact on the enterprise. They must be taken into account when developing a strategy. Some negative influence is exerted by factors of political and social groups. All of them are hardly predictable, but must be taken into account when developing strategic alternatives.

The next stage of the analysis is the analysis of competitors.

The main competitors of Arkon Auto LLC in the automotive market are:

-CJSC "Summit Motors" (Vladivostok)";

-OOO "Altair-Auto";

-"Triumph Auto Far East";

-LLC "Pacific Auto";

-OOO Vostok-UAZ.

-OOO "Grand Motors"

-Champion-Vladivostok LLC

A more detailed assessment of competitors is presented in section 4 of this report.

Suppliers. The main suppliers of Arkon Auto LLC are:

mihairuco ltd Japan,

-network of Japanese auctions Aauc, USS, TAU, HirohamaCo LTD.

In strategic management, the method of analyzing the organization's environment, called SWOT analysis, is most often used. By applying this method, it is possible to establish lines of communication between strength and weakness and external threats and opportunities. Such connections are further used to develop a strategy.

In the process of developing a strategy, it must be taken into account that opportunities and threats can turn into their opposites.

For the successful application of a SWOT analysis of the organization's environment, it is important to be able not only to uncover threats and opportunities, but also to try to evaluate them in terms of how important it is for the organization to take into account each of the identified threats and opportunities in the strategy of its behavior.

For such an assessment, the method of positioning on the matrices of opportunities and threats is most often used (see Appendix B).

For the Arkon Auto company, after the analysis, the most significant and likely were the opportunities to expand the market share, expand the range and develop a new direction for the sale of related products (accessories for cars), as well as the development of such a direction as auto repair.

After positioning the threats, it was revealed that:

-either the entry into the industry of a large number of competitors and a radical change in the tastes of consumers can lead to a critical state of the firm;

-restrictive policies can lead to the destruction of the company or its exit from the industry government agencies, for example, an even greater increase in customs fees and duties, an increase in transport tariffs, a change in trade rules.

2.3 Assessment of the competitive position of Arkon Auto LLC

We present the main information about the competitors of Arkon Auto LLC in the local market in Appendix B.

Then we will evaluate competitors in the local market.

It should be noted that the competition in this market is very tough. Such services are provided by a large number of both small and large enterprises.

Competitors are evaluated on a five-point system.

Weight of factors:

Quality - 0.3

Assortment - 0.2

Delivery time - 0.1

Location - 0.05

Popularity - 0.05

To evaluate competitors, a study was selectively conducted on the main competitors selected for study due to the fact that these companies have a similar assortment.

Table 2.11 - Evaluation of competitors in the local market

FactorsLLC "Grand Motors" LLC "Altair-Avto" LLC "Arkon Auto" LLC "Authoritet-Avto"1. Price 11552. Quality45553. Assortment 34554. Delivery time55225. Location55526. Popularity5551Competitiveness ratio0.5170.60.780.725

Grand Motors LLC = 1 × 0,3 + 0,3 × 4 + 0,2 × 3 + 0,1 × 5+ 0,05 × 5 + 0,05 × 5 = (0,3 + 1,2 + 0,6 + 0,5 + 0,25 + 0,25) / 6 = 0,517

Altair-Avto LLC = (0.3 × 1 + 0,3 × 5 + 0,2 × 4 + 0,1 × 5 + 0,05× 5 + 0,05 × 5) / 6= (0,3 + 1,5 + 0,8 + 0,5 + 0,25 + 0,25) / 6 = 0,6

Arkon Auto LLC = (5 × 0,3 + 5× 0,3 + 0,2 × 5 + 0,1 × 2+ 0,05 × 5+ 0,05 × 5) /6 = (0,9 + 1,2 + 0,8 + 0,5 + 0,25 + 0,25) / 6 = 0,78

Avtoritet-Avto LLC = (5 × 0,3 + 5× 0,3 + 5 × 0,2 + 2 × 0,1 + 0,05 × 2 + 0,05 × 1) / 6 = (1,5 + 1,5 + 1 + 0,2 + 0,1 + 0,05) / 6 = 0,725

From the above calculations, it can be seen that only in terms of the “Delivery time” factor, Arkon Auto LLC loses to competitors (Figure 2.8). However, in terms of price and quality, that is, indicators that have a greater weight, the company wins significantly. As a result of assessing the competitiveness indicators, Arkon Auto LLC scored 0.78 points, which is significantly higher than that of its competitors.

Based on the analysis, assessment of the competitive environment, it was concluded that none of the enterprises under study is able to compete with Arkon Auto LLC both in terms of the quality of services, quantity, range, and prices. Due to the fact that the need of this market for quality services is very high and is not fully satisfied, Arkon Auto LLC can multiply the volume of sales of its products in this region.

To increase the competitiveness of products, Arkon Auto LLC should actively use marketing tools A: advertising, discounts, etc., expand the market, sales markets.

3. Development of a competitive strategy for Arkon Auto LLC

3.1 Development of a competitive strategy in order to increase the competitive position of Arkon Auto LLC

The Arkon Auto company began to develop in the mid-90s, then its founders took cars and trucks for their use, acquaintances, for the purpose of subsequent resale, and spare parts for sale that were purchased at car parks in ports of call of Russian ships. Since 2002, as a result of the constantly growing demand for cheap and high-quality used cars, household appliances, spare parts, crane installations, automobile rubber sales of the company begin to be regular, regular customers of the company appear, demand is formed, prerequisites are created for the formation of capital.

The main strategic objectives for that period:

-business consolidation (company growth);

-expanding the services provided;

-improving the quality of the goods supplied and the services provided;

-Acquisition of real estate (with industrial premises) to house the company.

By 2003, the company's activities are average in relation to competitors, a well-established company with partners in Japan in the form of several recycling companies of the company (Scrubs). In Japan, Arkon Auto is represented by a logistics department (5-7 people) located in close proximity to Japanese partners, a rented site in the port of Fukui (temporary storage warehouse) made it possible to independently form batches for shipment to Russia (disassemble, saw for spare parts, transport and delivery of vehicles), receive and describe vehicles and equipment in preparation for shipment, monitor the delivery of goods by Japanese partners in Japan, prepare shipping documents, which in itself was a significant advantage over competitors. Complex In Russia, Arkon Auto developed two main (at that time) directions:

-a parking lot for the sale of trucks and special equipment, crane installations, cargo spare parts;

At the same time, such a direction of the automotive business as the import of cars in the form of auto parts of the first completeness of engines and bodies with subsequent collection (replacement with obsolete auto units) begins to develop dynamically. From 2003-2008, this direction of activity became the main one for the company. In 2004, the Company receives Accreditation and registers at domestic Japanese auctions to which foreign citizens and companies had no access before, respectively, the cars at these auctions were intended for resale with subsequent use in the domestic market of Japan, had a special evaluation system that allows to form an idea of the state of the sold- purchased car. Access to auctions allowed one of the first companies to introduce a new service for its customers - buying cars on order (the choice was made directly by the company's client in Vladivostok), a department is being formed from managers with knowledge of the Japanese language. The volume of transactions for the provision of services for "purchasing a car from an auction in Japan and delivering it to the company's warehouse in Vladivostok" is growing exponentially every month. The company is moving from irregular deliveries of limited batches of vehicles, in the form of additional loading of vessels attracted to call at the port of Fukui once a month, to purposeful charter of vessels for the needs of regular deliveries of assembled cargo to Russia (with a regularity of 1-2 vessels in 1-2 weeks Later, Kazakhstan opens its borders for the import of Japanese cars, Arkon Auto does not stand aside and finds partners in Japan from Kazakhstan who want to automate their work, since the supply routes lie through the territory of the Russian Federation, this area of work is regular in the form of 1-2 deliveries per month, was successful until the adoption by Kazakhstan of protective duties on "right-handed" cars in 2006.

Gradually, the company grew to a large range of services:

-sale of cars from the company's warehouse

-buying cars at Japanese auctions without intermediaries

-delivery of cars, special equipment, boats, cargo in Japan to the port of Fukui.

-storage of cargo until shipment from Japan.

-lifting large water equipment (boats, yachts) from the water, loading and sending to Vladivostok

-delivery of cars, special equipment, designers, front halves of cars, boats from Japan to Russia through the port of Fukui, Noshiro on ships chartered by the company.

-dismantling / sawing cars.

-customs clearance in Russia.

-assembly of purchased cars (constructors)

Not all areas of the company's activities developed dynamically, the company sought to develop and shape its offer in accordance with changes in consumer demand. Such activities as auto repair, supply and sale of auto parts existed in parallel, performing auxiliary functions to the main activity of the company, and such activities as the sale of cars from the company's warehouse, the purchase, supply and sale of water equipment began to be local.

In 2008, new customs legislation came into force, which significantly adjusted customs fees for vehicles imported into Russia, as well as spare parts of the first completeness (in particular, car bodies). In connection with the introduction of “protective duties, the market share began to decrease and in some cases shift in favor of the purchase of “left-hand drive” cars, there was a jump in prices for used cars. As a result, the cooperation of Japanese cars decreased, the preferences of buyers began to change dynamically from the acquisition of used cars. executive class cars with a long service life from Moscow and Moscow Region until the acquisition of a "new product" in the automotive market of Valadivostok - new and used Korean cars due to their low cost.

Currently, demand is leveling off relative to the preferences of car owners who have experience in operating high-quality Japanese equipment, experiments with the purchase of battered cars from Moscow and the Moscow Region, as well as cheap Korean cars, are fading into the background. The preferences of motorists are gradually returning to "right-handed" Japanese cars, which are often called folk cars, but due to the high cost of cars in Japan of "passing years" (from three to five years inclusive) and duties on them, the growth of cooperation dynamics with this category of cars not significant.

As a competitive strategy for Arkon Auto LLC, a differentiation strategy is proposed. This strategy becomes an attractive competitive approach as consumer demands and preferences become diversified and can no longer be satisfied with standard products.

The essence of a differentiation strategy is to find ways to be the only one that offers customers the additional features they want and to maintain that advantage all the time.

In order for a differentiation strategy to be successful, a company must study the needs and behavior of customers, what they prefer, what they think about the value of the product and what they are willing to pay for. After that, the company offers one, or maybe several, distinctive characteristics of the product / service in accordance with customer requests, and these proposals must be tangible and memorable.

Competitive advantage arises when a significant number of buyers become interested in the offered differentiated attributes and characteristics of the product. The greater the interest of buyers in the various characteristics of the products offered, the stronger the competitive advantage of the company. Successful differentiation allows the firm to:

-set an increased price for a product / service;

-increase sales (because a large number of buyers are attracted due to the distinctive characteristics of the product);

-win customer loyalty to your brand (because some customers become very attached to additional product features).

Differentiation is successful if the costs of its implementation are covered by an increase in the price of the updated and changed product. Differentiation fails when buyers see no value in the brand's uniqueness to buy that product over competitors' and/or if a company's approach to differentiation can be easily copied and applied by competitors.

The key to a successful differentiation strategy is to create customer value in a way that is different from the competition. There are three approaches to creating customer value. One of them is to develop such characteristics and features of the product that help reduce the buyer's total cost of using the company's products. The second approach is to create such features of the product to increase the effectiveness of its use by the consumer. The third approach involves giving the product features that increase the degree of consumer satisfaction, but not at the expense of savings, but in some other way.

The basis of differentiation in gaining a competitive advantage is a product, the characteristics of which differ significantly from the characteristics of the goods produced by competitors.

Typically, differentiation provides a lasting and more profitable competitive advantage when it is based on:

-technical excellence;

-product quality;

-excellent customer service.

Such distinctive characteristics are widely recognized by customers and have value.

As part of the competitive strategy of Arkon Auto LLC, it is proposed to develop such a direction as car repair. Since the company's capacity, specialization, human resources, partners, availability of equipment, special tools and techniques contribute to the development of activities in this direction.

This choice is due to the fact that when the market was lost in 2008 (after the adoption of protective duties on the designer), the market restructured - cooperation with whole cars decreased and, as a result, the demand for spare parts and repair services increased.

Competing companies in the industry have made a reorientation towards specialization (provision of one service):

-trade in new parts,

-used spare parts trade (disassembly),

-trade in related products (auto chemicals, accessories),

-car delivery only.

There has been an increase in revenues in the provision of repair and maintenance services, as well as the quality of services provided has not increased.

All companies were forced to face a decrease in the number of employees, except for Arkon Auto, due to a large client base of predominantly wholesale customers, as well as representative offices in Blagoveshchensk and Khabarovsk, a large list of services provided by the company mitigated the company's losses.

Thus, "Arkon Auto" should use the purposeful attraction of customers - acquaintances, partners of the company in car repair, as well as develop a new direction - the purchase and delivery of goods from the Japanese Yahoo flea market.

Table 3.1. The current strategy at the enterprise and proposals for its improvement

Applied strategy - "Focused"Characteristic of the strategyMeasures used by the company in the framework of the implementation of this strategyFocused strategy is to focus only on some segment or niche of the market, which can be determined based on geographical parameters, income level of consumers, etc. The goal of the company is to serve the customer in the given market segment in the best possible way. - business consolidation (company growth); - expanding the services provided; - improving the quality of the goods supplied and the services provided; - acquisition of real estate (with industrial premises) to house the company. The proposed strategy is "Service Differentiation" Differentiation involves achieving a competitive advantage by creating products or services that are perceived by consumers as unique. The strategy is implemented when consumer needs and preferences cannot be satisfied with standard goods or the previous composition of sellers. service differentiation is the offer of a higher and more diverse level of related services - purposeful attraction of customers - acquaintances, partners of the company in car repair - develop a new direction - purchase and delivery of goods from the Japanese Yahoo flea market.

3.2 Action plan for the implementation of the competitive strategy of the enterprise

We will develop an action plan for the opening of a car service.

Table 3.1 Plan - schedule for opening a car service enterprise, developing a new direction - buying and delivering goods from the Japanese flea marketYahoo

Name of the eventResponsible, positionTermCollection and execution of documentsDirector of the enterprise10.02.2014-02.02.2014Selection and hiring of personnelDirector of the enterprise10.02.2014-02.02.2014Procurement of equipmentHead of the production department .2014

Particular attention is supposed to be paid to the selection of personnel, which should be carried out, if possible, from men under the age of 35-45 years with at least 5 years of experience in this industry, with an education of at least secondary specialized, since the installation and development of new equipment is supposed to be carried out by the personnel of the company . Also important are such qualities of employees as the ability to learn and be creative, the ability to adapt psychologically in a team, sociability, etc., since the personnel factor is quite significant in ensuring the competitiveness of the company.

Table 3.2 Traditional types of work and a range of car service services of Arkon Auto LLC

Types of workComplex of services for maintenance lubrication and refueling diagnostics control and diagnostic tire fitting and balancing electrical repair of components, systems and assemblies tire fitting and balancing body work (welding, wallpaper, painting), etc. assembly and dismantling repair and air conditioning refueling tin welding restoration of the working surface of the brake disc (groove of the disc on both sides) repair of the steering injector flushing, cleaning injector steering repair oil change steering system repair wheel alignment engine repair brake disc repair and battery charging body repair, bodywork painting painting auto repair of plastic bumpers car air conditioning refilling parking sensors installation car computer diagnostics car window tinting

In addition, the company will provide specialized services that are not available from competitors.

Table 3.3 - Specialized types of car service services of Arkon Auto LLC

Types of workComplex of car maintenance servicesEngine tuningReplacing the camshaft, replacing the piston group connecting rod, finalizing the preparation of the cylinder blockTuning the gearboxReplacing the main pair, replacing rows, installing a lockSuspension tuningReplacing standard shock absorbers and springs, replacing suspension units

Spare parts will be purchased according to the order and needs of each client, only spare parts with a low purchase cost and inexpensive consumables will be available from the enterprise.

The profitability of the Arkonavto car service center can be increased by increasing the flow of customers and reducing costs. To do this, the following steps will be taken:

expanding the range of services provided by the company in the second and third years of the project;

minimizing the cost of purchasing equipment (by placing orders for the implementation of certain works in specialized companies);

reduction of rent payments;

We believe that the main method of attracting buyers of our service (of course, along with its optimal price and quality) is the competent organization of the service, which includes:

provision of service guarantees for at least 6 months. from the date of service,

providing the opportunity, if necessary, to deliver the vehicle to the place of repair,

application of a flexible system of discounts for consumers who constantly use the services of our company,

the possibility of providing services under direct contracts with transport companies,

maximum provision of the necessary repair time for the consumer,

systematic assessment of the quality of service through a questionnaire (possibly "Books of reviews" and other forms " feedback» with consumers of services),

ensuring continuous improvement of means and methods of customer service,

The last point involves the distribution of advertising and non-advertising articles in the local press, highlighting the level and quality of services and guarantees provided by the Arkon auto service center LLC, the production of 4-5-billboards, advertisements in transport. At the same time, it is planned to pay special attention to the carefully thought-out text of the appeal to consumers, suitable design, attracting attention and emphasizing business qualities and advantages of our company. Personal contacts with consumers also play an important role in attracting the attention of consumers. Perhaps this measure will be no less effective than advertising. Based on the above criteria, the following types of promotion were selected to achieve the goals:

-installation of a sign;

-purchase of branded clothing for staff;

-newspaper ads;

Despite the fact that these activities will require additional financial costs, they will be targeted, provide the company with the necessary publicity and allow generating demand from potential customers who are not yet using the services of a car service.

The cost estimate for the implementation of these activities is presented in Table 3.4.

Table 3.4 - Estimated costs for the promotion of the car service of Arkon Auto LLC

EventAmount, rub.Production and placement of black and white advertisements (A4 format)2,000Production and placement of signboards7,500Advertisement in print media5,000Sewing branded clothing for staff9 x 1,200 = 10,800Total25,300

The amount of funds spent on the promotion of the service (advertising activities) must be adjusted monthly based on a comparison of the number of consumers attracted by each of the above methods.

The planned number of the firm's staff is 7 people. The composition of the staff, as well as the planned labor costs are reflected in table 3.5.

Table 3.5 - Staffing of the car service of Arkon Auto LLC

PositionNumber of Salary, thousand rubles Social contributions (34%), thousand rubles Payroll per year, thousand rubles Payroll with deductions per year, thousand rubles diagnostics - electrician19,16,494229,2307,4419,1Mechanic of repair area206,8240321,620Mechanic of vulcanization area206,8240321,620Technician of painting area206,8240321,620Cleaner6,52,2178104,526.5Total52,9041862,225

Thus, the monthly labor costs amount to 165.5 thousand rubles, the annual salary with deductions will amount to 2502.36 thousand rubles. The planned work schedule of the Arkon auto service center is from 9:00 to 21:00, 7 days a week, 365 days a year. The schedule of work of the personnel of the main technological personnel day after day. The work schedule of management personnel is 5 days a week from 10:00 to 17:00. The cleaning schedule is 5 days a week from 10:00 to 17:00. Table 3.6 shows the calculation financial investments in the implementation of the project for the acquisition of a complex of equipment.

Table 3.6 - Calculation of the cost of car service equipment LLC "Arkon auto"

Name of equipment Cost of purchased equipment, thousand rubles .Bosh (Germany) FSA 750.700Equipment for body repair WelPeCAR Bench (Italy) modelPirarha S130.1500Other equipmentEVROSIV (Moscow)3000Total8410

The cost of delivery, installation and training of personnel is 15% of the cost of equipment: 8410 ×15%=1261.5 thousand rubles

The total cost of the equipment will be 8410 + 1261.5 = 9671.5 thousand rubles.

3.3 Business case for proposed activities

Table 3.7 shows the sales forecast for the Arkonavto LLC car service for 3 years of operation. Based on the experience of competitors and the general patterns of consumer response to marketing efforts, the optimistic version of the forecast is more likely, so all further calculations will be made on its basis.

Table 3.7 - Forecast of sales of car service LLC "Arkon auto"

Name of indicator 2014 quarterly 2014 total 201520161234Pessimistic forecast of the volume of services rendered, pcs.50200267279796890990Realistic forecast of the volume of services rendered, pcs.

Based on the prices for the services of the enterprise presented in the appendix, the average 1 complex of car service services will be 5500 rubles. It should be noted that the prices for small consumables will be included in the cost of the client's service in the amount of 20% on average, and the client will pay for expensive spare parts separately.

Let's make a forecast of revenue from the implementation of these areas of work of the car service LLC Arkon Auto. The sales revenue forecast is as follows (table 3.8).

As can be seen from the data in Table 3.8, the projected volume of sales of services for 2014 is 6,033,500 rubles.

Over the next two years, the company plans to consistently increase the volume of sales of its services by 20% and 51%. Achieving such indicators is quite realistic, since during this time the company will be able to make itself known in the consumer services market, generate demand from organizations and enterprises, and also acquire regular customers.

Table 3.8 - Forecast of revenue from the sale of car service LLC "Arkon auto"

Indicator 2014 quarterly 2014 total 201520161234Volume of rendered services, pcs.67300331399109714451656Average price per service unit, rub. rub.368 5001 650 0001 820 5002 194 5006 033 5007 225 0009 108 000

Next, let's move on to drawing up a plan for fixed and variable costs for organizing the work of the Arkon auto service center. The calculation was also made on the basis of average prices for certain goods and services in 2013 and is presented in Table 3.9.

Table 3.9 - Plan of fixed and variable costs for the organization of the project for 2014

Name of cost item Amount, thousand rubles Variable expenses 3510.36 Raw materials and materials (costs for small spare parts and consumables) 1008 Salaries with deductions 2502.36 Fixed expenses 2110 Depreciation 1682 Other expenses (rent, utility bills, transportation costs) 402.7 Commercial and administrative expenses (stationery, communications )25.3Full cost including VAT5620.3611. Fixed costs1 693.7012. Variable costs3,951.96

Thus, the total cost of car service services of Arkon Auto LLC in 2014 will be 5,620.36 thousand rubles, including fixed costs in the cost price will be 2,110 thousand rubles, and variables 3,510.36 thousand rubles.

In the next two years, the full cost, taking into account inflation, will increase by 10 - 25% and will amount to 6210 - 7057 thousand rubles.

The main technological equipment, taking into account commissioning costs, worth 9671.5 rubles. will be taken on credit from OJSC VTB 24

Based on the previously calculated data, we will make a forecast for the receipt of profit from sales for the planned period (table 3.10).

Table 3.10 - Plan for income from the sale of car service LLC Arkon Auto, thousand rubles.

Наименование показателя2014 год поквартально2014 всего201520161234Выручка от реализации368 5001 650 0001 820 5002 194 5006 033 5007 2259 108 000Полная себестоимость1 405 0901 405 0901 405 0901405 0905 620 3606 210 0007 057 000Прибыль от реализации-1 036 590244 910415 410789 410413 1401 015 0002 051 000УСНО, 15% 036 736.562 311.5118 411.561 917152 250307 650 %012,6219,4030,585,8211,9419,14

Return on sales by the end of the first year will be 5.82%, in the next two years it will increase to 11.94% and 19.14% respectively.

Let's calculate the critical annual production using the following equation:

P x Q \u003d FC + VC,

where Q - critical sales volume, units;

P - selling price, rub.;

FC - fixed costs, rub.;

VC - variable costs, rub./unit.

Proceeding from this, the critical volume of sales of services of IP "Bogdanov Motor" during the first year of operation, we calculate based on the following data:

unit price of services - 5500 rubles;

variable costs per unit of production - 3600 rubles;

fixed costs - 1693700 rubles.

Based on this, the critical volume of services provided per month (Q) will be:

Q = 1693700+ 3600 Q

Q -3600 Q = 1900

Q=1693700/1900

Q = 892.42 (u)

Thus, the critical volume of car service services is 892.42 units. Considering that the planned average sales volume is 1097 units, the critical sales volume is 81% of this volume. Therefore, the financial safety margin of the planned project is (100%-81%) 29%. This allows the company to reduce production by approximately 30% in case of failure to achieve the planned sales volume. In the future, the financial strength of the enterprise will increase, as the increase in monthly volume is predicted.

It is believed that different values of the discount rate can be chosen for a different class of investments. In particular, investments related to maintaining the market position of an enterprise are assessed at a rate of 6%, investments in the renewal of fixed assets - 12%, investments for the purpose of saving running costs- 15%, investments to increase the company's income - 20%, risky investments - 25%. Since the project of opening a car service provides for investments in the renewal of fixed assets, according to the above recommendation, a discount factor of 12% was chosen. In the context of inflation, the discount rate should take into account the percentage of inflation.

The adjusted discount factor is:

r=(1+r)× (1+i) - 1,

where i - inflation rate; r - discount rate.

r=(1+0.12) × (1+0.07) - 1=0.20 or 20% per year.

The net present value of the investment is calculated using an adjusted discount factor of 20%.

The project implementation period is 3 years.

The calculation of net present value is presented in table 3.11.

Project Profitability Index:= 18742213.30/9671500= 1.93

Simple payback period of the project:

PP \u003d 9671500 / (18742213.30 / 3) \u003d 1.54 years.

Discounted payback period of the project:

DPP = 9671500/ (12832137/3) = 2.26 years.

Table 3.11 - Net present value of the project, thousand rubles.

ПериодИнвестицииЭкономический эффектКоэффициент дисконтированияДисконтированная чистая прибыльЧистый дисконтированный доходГоды09671500010-9671500105 0480830,833333342067364206736206 0528190,69444442033444203344307 641 3100,57870444220574422057Всего967150018 742 213,30-128321373160637

So, the calculated data allow us to conclude that the project is quite effective and will allow the company to receive constant additional profit.

The pricing strategy will be based on the method of "following the leader" (neutral strategy). With this strategy, our company will focus on the prices and activities of competitors who are more developed in this market, have a larger number of buyers and experience in working with them. Therefore, we need to entry level activities in this segment, to be like leading competitors, to study them, and subsequently, based on information about their shortcomings, form our advantages.

Table 3.12 - Sales volume for the first year

Sales volumes thous. (+0.5%) March (+1%) Apr. (+1.5%) May (+1%) June (+0.5%) July (+0.5%) Aug. (+0.5%)Sep. (+1%)Oct. (+1.5%)nbr. (+1.5%)Dec. (+0.5%)primary market670673,4680,1690,2696,9700,3703,4706,7713,4723,5733,6738secondary market630633,2639,5649655,3658,5661,7664,9671,2680,7690,2693.4

We will also need to take into account demand, expenses for the total cost of the purchased goods, sales volume, and other factors individual for our company that affect the setting of prices for goods.

By the second year, an increase in sales volumes is expected, in relation to the beginning of the first by 10%, through marketing and advertising activities. By the third year, it is expected to increase sales by another 7%. During the third year - by 5%.

Table 3.13 - Sales volume for the second and third years

Sales volume thousand rubles2 year3 (+5%)1 quarter (+1.5%)2 quarter (+2%)3 quarter (+1.5%)4 quarter (+2%)primary market2247.212291 ,492324.723699949.8secondary market2111.421532184.22225.89345.8

The advertising strategy will be based on attracting potential buyers and building the image of our auto parts store through those advertising methods that will cover the largest number of audience we need.

To attract buyers and create the image of our company, such methods of informing will be used as:

Banner located on a billboard size 3 × 6. The billboard itself will be placed near our store directly next to a busy area highway. Thus, we will cover a fairly wide range of car enthusiasts who will know where our store is located.

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INTRODUCTION 3

CHAPTER 1

1.1. The concept and essence of competitive strategy 6

1.2. Factors affecting the competitive strategy of a trade enterprise 12

1.3. Principles for developing a competitive strategy commercial enterprise 18

1.4. Strategies for competitive struggle in the modern market and methods for ensuring the competitiveness of a trading enterprise 21

CHAPTER 2. ANALYSIS OF THE COMPETITIVE STRATEGY OF A TRADING ENTERPRISE ON THE EXAMPLE OF BALTTERM LLC 30

2.1. Characteristics of the activities of Baltterm LLC 30

2.2. Analysis of the main technical and economic indicators of Baltterm LLC 31

2.3. Assessment of the competitive advantages of LLC Balterm 38

2.4. SWOT-analysis LLC "Balterm" 57

CHAPTER 3. DEVELOPMENT OF A COMPETITIVE STRATEGY OF BALTTERM LLC 61

3.1. Proposals for the formation of strategic competitive advantages for the products of BALTTERM LLC 61

3.2. Performance evaluation 64

CONCLUSION 69

LIST OF USED SOURCES AND LITERATURE 72

APPENDIX 76

INTRODUCTION

Relevance of the research topic. Trade services occupy a leading place in the country's economy. The modern development of trade in Russia is characterized by a steady growth rate. In recent years, competition has noticeably increased in this area, which is caused both by internal factors in the development of trade and by the activity of penetrating the Russian market. foreign companies and imported products. Under the current conditions, the issues of ensuring the competitiveness of trading enterprises of various formats are of particular importance, since the success of an economic entity directly depends on achieving a high level of competitiveness and implementing competitive approaches that ensure its long-term stable position in the market.

Ensuring the competitiveness of trade enterprises is largely determined by the formation of competitive strategies adequate to the conditions of the markets served.

In order to ensure the survival of the enterprise in modern conditions, management personnel need, first of all, to be able to realistically assess the competitiveness of both their enterprise and existing potential competitors. In this regard, the development of a competitive strategy for a trading enterprise is of particular relevance.

Competitive strategy is a managerial position that an enterprise chooses for its strategic development. Therefore, the main task of developing a competitive strategy is to identify business practices and methods that are aimed at attracting customers, maintaining competition and strengthening market position.

Based on the theory and practice of developing a competitive strategy and shaping the competitiveness of modern firms, the following contradictions can be distinguished that require resolution and characterize the state of the phenomenon under study at various levels:

Social and managerial nature: on the one hand, the development of a competitive strategy and increasing the competitiveness of an enterprise is a necessary and indispensable condition for ensuring and maintaining at the proper level financial stability, and on the other hand, the unstable financial condition of the enterprise does not allow to successfully solve the problem of competitiveness. Maintaining the required level of competitiveness and financial stability of the enterprise requires the full use of numerous internal and external development factors;

Scientific and theoretical nature: on the one hand, there are scientifically based strategies for increasing the competitiveness of the company, and on the other hand, they are not sufficiently implemented in the management practice of modern organizations.

Based on the analysis of relevance and contradictions, the research problem is formulated, which consists in the formation of special actions (events) and the development of a strategy for the competitiveness of a modern trading enterprise, which will make it possible to distinguish this trading enterprise from competitors, that is, to increase its competitiveness.

The need to resolve these contradictions led to the choice of the research topic - "Development of a competitive strategy for a trading enterprise."

Purpose of the study is to develop a competitive strategy for a trading enterprise.

Object of study– competitive strategy of Baltterm LLC.

Subject of study– the process of developing a competitive strategy in Baltterm LLC.

In accordance with the purpose of the work, the following were set and solved. tasks:

to study the basics of the theory of the competitive strategy of an enterprise, as well as the factors affecting its competitiveness;

to analyze the main indicators of the competitiveness of the enterprise;

explore the methodology for developing competitive strategies and the process of forming strategies for a trading enterprise;

to characterize the current state of activity of Baltterm LLC, identifying negative and positive trends;

explore the competitive environment of Baltterm LLC as a basic element for developing a competitive strategy for a trading enterprise;

develop a competitive strategy for Baltterm LLC.

The theoretical basis of the study was the ideas and provisions in the field of strategic management of G.A. Azoeva, A.L. Chelenkova, I.A. Ketova, M.I. Knysh, R.A. Fatkhutdinov, M. Porter, A.Yu. Yudanova and others.

The sources of information for the study of the competitiveness of the enterprise Baltterm LLC were the balance sheet for 2010-2012, the organizational structure of the enterprise, the staffing of the enterprise, statistical data on the development of the heating equipment market in Kaliningrad for 2010-2012.

The diploma project consists of an introduction, three chapters, a conclusion, applications, a list of references and references.