Name of service

Service composition

Restrictions

Price

User support 1C

Consultations of users on work in programs on the 1C:Enterprise platform on site or remotely

From 2 690 ₽/hour

Paid Advice Line (promptly), in addition to mandatory support

If there is a contract 1C: ITS

From 500 ₽

Support for 1C programs

Updating 1C programs (standard, with settings)

If there is a contract 1C: ITS

From 2 690 ₽/hour

Certified courses 1C, training in a group in the office "Inspro"

Individual courses, training at the Inspro office or the Customer's office

Treaty

Comprehensive subscription service 1C

The tariff is selected depending on the number of supported databases, users, the complexity of accounting and the availability of settings, includes the following services:

1. 1C:ITS PROF or 1C:ITS TECHNO

2. Support for 1C:Enterprise programs

3. 1C user support - user consultations on working in 1C programs in the amount of paid hours

4. Refinement of 1C programs (reports, printing forms etc.) under the peculiarity of accounting for the Customer

The 1C:ITS information system was created specifically for 1C:Enterprise users - for managers, personnel officers, economists, accountants, accountants and IT specialists commercial organizations.

The information system 1C:ITS presents news, comments and consultations of specialists on accounting, tax and personnel records, recommendations on the taxation of business transactions, step-by-step instructions for their reflection in the program, instructions for compiling accounting, tax reporting and reporting on insurance premiums and sending reports to regulatory authorities in in electronic format directly from 1C:Enterprise.

Uniqueness information system 1C:ITS consists in the fact that the authors of all included materials are the developers of the 1C:Enterprise programs, auditors and methodologists of the 1C company.

Experts and methodologists of the 1C company daily monitor changes in legislation and develop methods for accounting for a particular business transaction, accounting for taxes, filling out declarations, etc. Then, based on these methods, programmers make changes to programs, and methodologists write materials for IS 1C: ITS. Thus, all business situations, materials on taxes and reporting are considered from two points of view: from the position of legislation and from the position of applying legislation in 1C programs (detailed step-by-step instructions).

Accountants and personnel officers

• Track changes in legislation on the website of the information system or subscribe to the newsletter by e-mail.
• Use the search to solve non-standard questions. The 1C:ITS information system contains more than 100,000 articles, consultations, comments on legislation, court decisions and letters.
• Submit reports on time and without errors - the accountant's smart calendar will remind you of the deadlines and the order of filling. Step by step instructions on the preparation, formation and sending of reports will help to do everything right.
• Have you recently started working with the 1C program? Read the recommendations for keeping records of auditors and methodologists of the company "1C". This will save time and give you confidence.

Small business owner, entrepreneur

• Gain knowledge about taxation, human resources, legal and legal aspects of the activity, set out in a simple and understandable way.

IT specialists

• Read online books on development on the 1C platform: "1C: Programming for Beginners", "Practical Developer's Guide", "1C: Enterprise Query Language", "Developing Complex Reports in 1C: Enterprise 8" and others.
• Find answers to your questions in the up-to-date documentation on 1C application solutions.

Capabilities

For accountants and HR

• Legislative news - comments on important changes, letters from state bodies and decisions of arbitration courts.
• Directory of business operations. Step by step practical examples reference accounting in programs 1C.
• Setting up an accounting policy for VAT, income tax and USN.
• A guide to taxes: the procedure for determining the tax base, issuing invoices and paying VAT, income tax, personal income tax, simplified tax system, UTII, property tax, transport and land taxes.
• The procedure for filling out and submitting reports, an accountant's calendar.
• Directory of personnel officer: rules for hiring and dismissal, calculation wages, registration of personnel documents, accounting of entertainment expenses, assistants for calculating vacation pay, allowances and travel allowances.
• Reference book of economic situations and taxation of state, budgetary and autonomous institutions.
• Electronic versions of books on accounting in 1C programs.
• Answers of auditors and methodologists of firm "1C" to questions of users on the account, the taxation and personnel questions.

For the head of the company:

• legal support:
  • legal aspects activities: how to open or close a business, how to competently formalize the relationship of an organization with its founders and government bodies
  • guide to contracts: conditions and standard forms
  • clarifications and comments on issues of administrative responsibility
• comments on changes in legislation important for business
• tips and advice on taxation

For an IT specialist:

• development and administration guidelines
• technological issues of large implementations
• demo configurations
• reports and processing, geographical schemes, libraries, utilities
• standard elements built into applied solutions
• documentation on the program system "1C:Enterprise 8"

Terms of Use

The information system is available to users of all versions of 1C:Enterprise programs.

The service requires Internet access.

Price

Information system 1C:ITS for 12 months

16 800 rub.

• access to all general sections of the information system (does not include access to the sections "Accounting in public institutions", "Medicine", "Construction")

Test access for 7 days

• access to all general sections of the 1C: ITS information system, incl. to the sections "Accounting in public institutions", "Medicine" and "Construction"

As part of ITS tariffs

Access to the information system is included in the information technology support packages 1C: ITS of the PROF level:

• under the contract 1C:ITS PROF or 1C:KP PROF - access to all general sections of the information system, does not include access to industry sections ("Medicine", "Construction", etc.)
• under the contract 1C:ITS BUDGET PROF - access to the general sections of the information system and the section "Accounting in public institutions"
• under the contract "1C: ITS Construction" - access to the general sections of the information system and the section "Construction and housing and communal services"
• Under the contract "1C: ITS Medicine" - access to the general sections of the information system, sections "Medicine" and "Accounting in public institutions"
• As part of the 1C: KP PROF tariff - access to general sections for commercial organizations and public institutions, does not include access to industry sections ("Medicine", "Construction").

1C provides continuous development and updating of the 1C:Enterprise 8 software system in accordance with legal requirements, business practices, development information technologies and services, and also makes limited updates to outdated versions of its software products.

The Software Updates service allows you to:

• Get information about the planned release schedule for new versions of application programs and technology platform; receive information about planned changes to the functionality that will be made in new version programs;
• Find out which version of the software product is currently relevant, download distributions to update your version of the product to the current one;
• Get information about the list of errors that have been registered and will be fixed in the next versions of the programs;
• Download various additional files that are recommended by software developers for use.

For some software products, the service publishes preliminary test releases. They are intended mainly for 1C partners and serve for testing purposes, preliminary acquaintance with new configuration features, bug fixes, and for testing the work of new releases on real data. Partners who have received a pre-test configuration release may install this release to users if they deem it appropriate, making sure to notify the user of the test nature of this release and ensure the safety of user data.

Advantages

• Quickly get the most current versions used software taking into account the latest changes in legislation:
  • the possibility of self-updating through the section technical support,
  • the possibility of remote updating performed by specialists of 1C partners.
• Obtaining new mechanisms and tools in the product, improvements to existing mechanisms made directly by the developer (reducing the cost of improvements on their own).
• Reducing the tax risks of the enterprise due to the timely updating of mechanisms, formulas, templates for accounting and reporting in accordance with latest changes legislation.

Terms of receipt

To get access to updates, the program must be on official support.

reference Information

• Information on the registration of programs and current contracts 1C: ITS is available in the "Personal Account" of this portal.
• Check the possibility of obtaining the update service by registration number programs are possible.
• If you do not have the right to receive updates, contact a certified partner of Firm 1C in your region.
• You can choose a package of services and calculate the preliminary cost of support for your company.

How to get update files?

For programs on the platform "1C:Enterprise 8":

• Download independently on the Portal 1C: ITS
• Set up automatic updating of the 1C program via the Internet
• Get files on the DVD release of IS "1C:ITS"

For programs based on the 1C:Enterprise 7.7 platform:

• Download independently in the Personal Account of IS "1C: ITS"
• Get files on the DVD-issue of IS "1C: ITS"

Instructions

Price

Receiving official updates is included in the information technology support (1C: ITS). Users of basic versions of 1C:Enterprise 8 programs can get access to download updates from this portal outside of information technology support. Users renting programs from 1C partners pay for the update service as part of other services under a lease agreement. The contract price is determined by the partner.

With the cost of the service ITS Industry» can be found.

Reference Information:

• The recommended cost of 1C:ITS (the total cost of maintenance is formed by a partner of 1C based on its price lists and tariff plans).

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What is ITS?

1C provides users of 1C:Enterprise programs with comprehensive consulting, technological and methodological support. Support is provided as part of a subscription to the monthly publication " Information Technology Support "1C:Enterprise""(briefly - ITS).

The ease of use of ITS has already been appreciated by more than 140,000 users economic software company "1C".

ITS is A complex approach for servicing users of software products of the 1C:Enterprise system, including:

Technological, methodological and consulting materials (on DVD or on the Internet):

• updates of 1C:Enterprise programs;
• practical and methodological recommendations for working with 1C:Enterprise programs;
• exclusive guides on major taxes and fees;
• materials of leading economic publications;
• exclusive explanations of changes in legislation;
• up-to-date regulatory information.

The information is updated and updated monthly.

Service and consulting services:

• delivery of ITS disks directly to workplace user;
• installation of software product updates by qualified specialists;
• personal consultation of users on issues of working with 1C:Enterprise products;
• the ability to receive 1C:Enterprise updates via the Internet;
• the ability to address complex questions to auditors - authors of ITS directories (only for subscribers of ITS PROF).

Who can subscribe to the ITS?

ITS is distributed exclusively by subscription among registered users of 1C:Enterprise programs and is not available for free sale. The amount of information and service provided depends on the type of ITS.

Types of ITS

Terms of subscription to ITS

A subscription to ITS can be obtained from partners of 1C in your city. The list of partners is presented on the website of the 1C company in the section "Service Centers and Service Partners 1C - support for 1C: Enterprise users".

Preferential (free) subscription to ITS

Some 1C:Enterprise software products provide preferential (free) support within the framework of ITS for 6 months. Detailed information on the conditions for supporting software products of the 1C company, see "".

Subscription to preferential service must be completed within 6 months from the date of purchase of the program. The 1C partner who sold the software product must subscribe to the preferential ITS.

Switching from a preferential (free) ITS subscription to a paid subscription

After the end of the grace (free) period, for further maintenance and updating of programs, users of complex products "1C:Enterprise 7.7", standard software products "1C:Enterprise 8" and products "1C:Enterprise 7.7", the name of which contains "+ITS ”, it is necessary to issue a paid subscription to the ITS.

Without a valid subscription to ITS, users of 1C:Enterprise 7.7 complex products, 1C:Enterprise 8 standard software products and 1C:Enterprise 7.7 products, the name of which contains "+ITS", cannot use the services of 1C partners » for support, respectively, and partners of 1C cannot accompany users of such software products without a valid subscription to ITS.

Paid subscription to ITS

A paid subscription to ITS is provided for on 3, 6 or 12 issues. The subscription price depends on the user's choice. Information about delivery options and prices for them is published monthly in for users and partners about the release of ITS.

ITS PROF - the flagship of the ITS line

ITS PROF is a universal solution for maintaining the performance of 1C:Enterprise programs, a source of exclusive consulting materials on accounting, tax and labor law, unique materials on working with 1C:Enterprise programs.

Materials on ITS PROF are grouped by topics:

Release news

ITS is a voluminous publication, all materials of which monthly are complemented and updated. For the convenience of subscribers, each issue is accompanied by a "Review of New Materials". In the "Overview..." we draw attention to the most important and interesting from our point of view publications posted in this issue.

ITS advice: Start your acquaintance with the new issue of ITS PROF from the "Review of New Materials".

Technology support

The thematic section "Technological support" contains all the necessary information for carrying out routine maintenance on updating 1C:Enterprise programs:

• current releases of the platform and configurations;
• reporting forms;
• instructions for installing updates;
• materials on 1C:Enterprise administration.

Subsections with methodological support include a large number exclusive materials prepared by methodologists of the company "1C".

The Technological Support section contains methodological materials of a technical nature and electronic manuals that will be of interest to implementation specialists, accountants, advanced users and users who are just starting to work with 1C:Enterprise programs.

Practice of work in programs "1C"

The thematic section "Practice of working in 1C programs" includes two unique reference book:

• Directory of business operations. Accounting in 1C:Enterprise
• Personnel and wages.

Leading methodologists of the 1C company, auditors, specialists of the Financial Academy, leading specialists of franchisees took part in the development of the reference books.

« Directory of business operations» includes comprehensive information for an accountant on 250 typical situations for the purchase and sale of goods, materials, accounting for fixed assets, the provision and receipt of services, lending and mutual settlements.

Almost all situations in the guide contain detailed and understandable instructions on how to reflect this operation in 1C:Enterprise configurations.

Using the guide " Personnel and pay» an accountant can get acquainted with a detailed algorithm for calculating a particular payment, based on the available samples, create any necessary personnel document, clarify how to reflect this operation in the 1C:Enterprise program.

Accounting

The section "Accounting" includes several reference books of the series " 1C: Accounting details”, each of which comprehensively reveals any one complex economic situation. From these directories, the accountant will learn complete information about the procedure for formalizing labor relations with foreigners, accounting and taxation of imports, exports, leasing, about the “pitfalls” of travel and hospitality expenses, sum and exchange rate differences.

Taxes and Reporting

In the sections "Taxes" and "Reporting" in the reference books of the series " Taxes: line by line and in detail» describes the procedure for filling out each of the lines of the relevant declaration and reveals the basic concepts that the accountant encounters when calculating the main taxes - VAT, income tax, "salary" taxes, USN and UTII, property tax and transport tax.

The “Reporting” section also includes the reference book “Accounting and tax reporting in 1C: Accounting”, which sets out practical recommendations on the preparation of interim accounting and tax reporting of organizations, algorithms for the automatic formation of individual indicators according to accounting and tax accounting data in the 1C: Accounting program are given.

Personnel and Checks

The "Personnel" section includes several directories that most fully disclose information about personnel issues. In the handbook " Personnel and pay”contains information on how to correctly and correctly perform individual accounting operations for payroll and personnel records in the “salary” programs of the 1C company. The rules for calculating "salary" taxes and reporting line by line and in detail are set out in the reference book " Taxes and fees in settlements with personnel» . The "Personnel" section contains information on the rules for filling out work books, on hiring foreign workers, on accounting for travel and hospitality expenses. And the reference book " Attention: check!»

Directory « Attention: check!"was developed by the authors of the Information Analytical System" 1C: Consulting. Standard "- a consulting system for legal support of an enterprise, produced by 1C". The directory contains reference, consulting and practical materials, with the help of which users will be able to independently answer their questions about checks and perform all the necessary actions during the check in the correct sequence. The guide covers inspections by tax authorities, labor inspectorate, migration service, control over transactions with in cash or other property.

Legislation

All materials on the ITS PROF are designed as a full-text database, each document of which contains hypertext links to the GARANT regulatory base. The volume of documents in the "Legislation" section corresponds to the information blocks of the reference and legal system "GARANT" - "Taxes, accounting, entrepreneurship" and "Taxes, accounting, entrepreneurship. Moscow”, relevant as of the date of issue of the ITS.

Accounting periodicals

Periodicals, which are published on the ITS on a monthly basis, are combined into a single database "Accounting periodicals", in which the user can search for the necessary information both within one publication (in all issues for the last year), and in all publications at once. The database includes publications: Bukh.1S, PBU, RNA, Accounting.

Useful information

In this section, information is updated monthly on where you can get training in working with 1C programs, how to get a 1C: Professional certificate, which partner is better to contact to solve a particular accounting task, the price list of 1C .

In addition, the section publishes and monthly updates the catalog of books and teaching aids on "1C: Enterprise" publishing house "" and materials and schedule of seminars "".

Since 2009, the ITS disc has appeared two new navigation tools:

ITS for budgetary institutions

Especially for users of budgetary institutions, 1C releases a monthly publication - ITS BUDGET PROF (>).

In addition to the sections of ITS PROF, ITS BUDGET PROF includes reporting forms, releases of programs and configurations for the public sector, reference books describing budgetary financial and economic operations, methodological support and periodicals for budget institutions, the schedule and materials of the 1C: Consulting seminars on budget accounting and wages, tests on the 1C: Accounting for budgetary institutions program for certification for the title of 1C: Professional, the schedule of training courses.

ITS for construction organizations

In order to promptly and regularly provide technological, informational and methodological support specifically for construction organizations 1C company issues a monthly publication - the disk "Information and Technological Support for Construction Organizations" (ITS CONSTRUCTION) (>).

ITS for medical organizations

Subscribing to ITS MEDICINE will be especially interesting medical organizations with an in-hospital pharmacy, pharmacy chains and retail pharmacies, as well as other organizations involved in the turnover medicines. Materials with ITS MEDICINE can be used as a data source for the Nomenclature reference book in configurations on the 1C:Enterprise 7.7 and 1C:Enterprise 8 platforms. (>).

Additional service for ITS subscribers

Dedicated phone line

For information support ITS subscribers, 1C has allocated a special telephone number.

The support phone number is printed on each ITS disc.

Using this number, ITS subscribers can receive answers to questions related to the operation of 1C:Enterprise programs, as well as questions about the use of technological tools presented on the disk. You can also send your questions by e-mail to the address and (for subscribers - users of "1C:Enterprise 8").

By phone of information technology support and e-mail, only ITS subscribers registered with 1C are served.

Internet support for 1C:Enterprise 8 users

The section of the 1C:Enterprise 8 Internet user support site is available for registered users who have active subscription on ITS. Website section address - .

After registering on the site, ITS subscribers can quickly download software updates without waiting for the next release.

Internet support for 1C:Enterprise 7.7 users

Using Internet support, 1C:Enterprise 7.7 users can quickly update regulated reports and configuration releases from the 1C Web server. This requires an Internet connection and the latest release of ITS.

To call Internet support, you need to select the item "Internet Support" in the "Service" menu of the main menu of the 1C:Enterprise 7.7 program or use the button on the toolbar with the image of a dove.

Access to the resource where configuration updates are posted is provided with an active ITS subscription and is limited to the duration of a specific subscription.

ITS advice: Online support will only work if the ITS disk is properly installed and in the computer's disk drive.

As part of the agreement signed by 1C and RIA RosBusinessConsulting on joint activities for organizing information services, users of 1C:Enterprise programs have the ability to automatically receive information about exchange rates for any period starting from 1991.

Internet support allows users to express their opinion to the system developers or ask a question without interrupting their work with the program.

Question to the auditor

Users who have signed up for a paid subscription to ITS PROF have the opportunity to receive free consultations with auditors(authors of the "Handbook of business transactions", a series of reference books "Line by line and in detail", "Accounting details") on accounting and taxation. Questions should be sent by email to .

In the letter with the question, be sure to indicate the name of the subscriber organization and the registration number of the 1C:Enterprise program, to which the ITS PROF paid subscription is issued.

Access to the knowledge base of the technical support department

The knowledge base of the 1C technical support department is a collection of the most frequently asked questions and answers by partners and users ( FAQ- Frequently Asked Question).

The main purpose of providing ITS subscribers with access to a fragment of this database is to simplify the process of obtaining answers to standard questions. Now users will be able to get answers to many questions without having to contact the technical support department, which will allow users to save their time.