3. Management is carried out in relation to each individual apartment building as an independent management object, taking into account the composition, design features, degree of physical deterioration and technical condition common property, depending on the geodetic and climatic conditions of the location of the apartment building, as well as on the basis of the minimum list of services and works necessary to ensure the proper maintenance of common property in apartment building, approved by the Government Decree Russian Federation dated April 3, 2013 N 290 (hereinafter - the minimum list).

9. Managing organization, a partnership or a cooperative are obliged to organize the activities of an emergency dispatch service in an apartment building, including by concluding a contract for the provision of services with an organization engaged in emergency dispatch services (hereinafter referred to as the emergency dispatch service).

In case of direct management of an apartment building by the owners of premises in this building, provisions on the implementation of the activities of the emergency dispatch service are subject to inclusion in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, providing cold and hot water supply, sanitation, electricity, gas supply (including supplies of domestic gas in cylinders), heating (heat supply, including supplies solid fuel in the presence of stove heating), or an agreement is concluded on the implementation of the activities of the emergency dispatch service with the organization carrying out such activities.

The paragraph is invalid. - Decree of the Government of the Russian Federation of December 25, 2015 N 1434.

10. The emergency dispatch service carries out daily (current) control over the work of intra-house engineering systems apartment buildings, quality control communal resources at the interface between the elements of in-house engineering systems and centralized networks of engineering and technical support, round-the-clock registration and control over the implementation, within the time limits established by paragraph 13 of these Rules, of applications from owners and users of premises in apartment buildings on issues related to the provision utilities, the maintenance of common property in an apartment building, the provision of services and the performance of work on the maintenance and repair of common property in an apartment building, as well as on the elimination of malfunctions and damage to in-house engineering systems and the fulfillment of other obligations of the managing organization provided for by the apartment building management agreement, other obligations of the partnership or cooperative for the management of an apartment building, and takes prompt measures to ensure the safety of citizens in the event of emergencies or the threat of their occurrence.

11. The emergency dispatch service with the help of the dispatch system provides:

Control of gas contamination of technical undergrounds and collectors;

Loud-speaking (two-way) communication with elevator passengers.

12. The work of the emergency dispatch service is carried out around the clock. The information obtained as a result of continuous monitoring of the operation of engineering equipment is reflected by the emergency dispatch service in the relevant logs, which are also maintained in the form of electronic documents.

13. Emergency dispatch service provides:

Answer to phone call the owner or user of the premises in an apartment building to the emergency dispatch service within no more than 5 minutes, and in case of failure to provide a response within the specified period, interaction with the owner or user of the premises in the apartment building who called the emergency dispatch service through telephone connection within 10 minutes after receiving his phone call to the emergency dispatch service or providing technological capability leave a voice message and (or) an electronic message, which must be considered by the emergency dispatch service within 10 minutes after receipt;

Localization of emergency damage to in-house engineering systems of cold and hot water supply, sanitation and in-house heating and power supply systems no more than within half an hour from the moment of registration of the application;

Elimination of blockages of the internal engineering drainage system within two hours from the moment of registration of the application;

Elimination of blockages in garbage chutes inside apartment buildings within 2 hours from the moment of registration of the application, but not earlier than 8:00 and not later than 23:00 when applications are accepted around the clock;

Supply of utility services in case of emergency damage to in-house engineering systems of cold and hot water supply, sanitation and in-house heating and power supply systems within a period that does not violate the duration of interruptions in the provision of public services established by the housing legislation of the Russian Federation;

Elimination of emergency damages of in-house engineering systems of cold and hot water supply, sewerage and in-house heating and power supply systems within a period of not more than 3 days from the date of emergency damage.

In this case, the owner or user of the premises in an apartment building must be informed within half an hour from the moment of registration of the application about the planned deadlines for the execution of the application.

In case of emergency damage to the in-house engineering systems of cold and hot water supply, sanitation and in-house heating systems, the emergency dispatch service also informs the local government municipality on the territory of which the apartment building is located, on the nature of the accidental damage and the planned timing of its elimination.

The execution of applications for the elimination of minor malfunctions and damages is carried out around the clock in accordance with the deadline and list agreed with the owner or user of the premises in the apartment building who sent the application necessary work and services.

The work of the emergency dispatch service must be carried out in accordance with the requirements of the regulatory legal acts of the Russian Federation, aimed at ensuring the peace and quiet of citizens. The managing organization, partnership or cooperative is obliged to ensure the implementation of emergency dispatch services in accordance with the requirements of these Rules.

14. Upon receipt of signals about an accident or damage to in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems, information and telecommunication networks, gas supply systems and in-house gas equipment that are part of the common property of the owners of premises in an apartment building, emergency the dispatching service informs the emergency services of the relevant resource supplying organizations about this and eliminates such accidents and damages independently or with the involvement of these services, and in cases where the legislation of the Russian Federation provides for special requirements for the implementation of emergency dispatching services by resource supplying organizations, the emergency dispatching service reports this to the emergency services of the relevant resource-supplying organizations and controls the elimination of such accidents and damage by them.

15. The managing organization, the developer - the managing organization, partnership or cooperative, the owners of the premises in the case of the direct method of managing an apartment building in the event of organizing emergency dispatch services by concluding a contract for the provision of services with an organization carrying out the relevant activity, submit a set to the emergency dispatch service technical documentation for all facilities, networks and structures, diagrams of all disconnecting and locking units of in-house engineering systems, plans for underground utilities and other documentation necessary for the implementation of emergency dispatch services.

16. The managing organization, the developer - the managing organization, partnership or cooperative, the owners of the premises, with the direct method of managing the apartment building, provide free access for employees of the emergency dispatch service to the premises in the apartment building that are not part of the apartments and are intended to serve more than one residential and (or ) non-residential premises in this apartment building, and to other facilities intended for the maintenance, operation and improvement of the apartment building.

17. The emergency dispatch service receives and executes applications from owners and users of premises in apartment buildings. Applications are accepted by direct contact with the emergency dispatch service, including by telephone, as well as by direct communication via intercoms installed in the entrances of apartment buildings and elevator cabins, or other possible means of communication.

Registration of applications is carried out in the register of applications of owners and users of premises in apartment buildings or in automated system accounting for such applications (if any) and using, in accordance with the legislation of the Russian Federation, a recording of a telephone conversation.

The register of registration of applications must be laced, numbered and sealed with the seal of the emergency dispatch service.

The emergency dispatch service is obliged to ensure the storage of the indicated log in the premises occupied by this service and familiarization, at the request of the owners and users of premises in apartment buildings, in respect of which this service provides emergency dispatch services, with the entries made in the log of applications.

17(1). Upon receipt of an application, the emergency dispatch service finds out the reasons, the nature of the appeal and makes prompt decisions on interaction with other emergency repair services. Information about the decision taken is recorded in the register of applications or the state information system of housing and communal services in the case of maintaining a register of applications in this system. The emergency dispatch service organizes the execution of the received application within the time limits established by paragraph 13 of these Rules.

17(2). When registering an application, the emergency dispatch service informs the owner or user of the premises in the apartment building who applied with the application, its registration number and information about the regulatory deadlines and measures for the execution of the application.

17(3). When carrying out emergency dispatch services, the safety of life and health of people and animals must be ensured, environment, safety of property of owners of premises in an apartment building.

Employees of the emergency dispatch service who travel to fulfill requests must be provided with the necessary means, including equipment and materials, to fulfill the request. If the execution of an application requires access of an employee of the emergency dispatch service to a room in an apartment building, the emergency dispatch service informs the owner or user of such premises about the planned date and time of the start of the execution of the application, the reasons for the need to provide access to the premises, as well as the last name, first name , patronymic (if any) of the employee (employees) of the emergency dispatch service who will carry out the execution of the application. An employee of the emergency dispatch service must have an official ID, identification mark (badge, patch on clothes, etc.) indicating the name of the organization, last name, first name, patronymic (if any) and professional specialization, as well as disposable shoe covers.

17(4). The emergency dispatch service carries out operational control over the timing and quality of execution of received applications using photo fixation tools, operational and periodic surveys of owners and users of premises in an apartment building regarding the quality of execution of applications received. The results of the control are entered into the register of applications or the state information system of housing and communal services in the case of maintaining a register of applications in this system.

V. Procedure for the transfer of technical documentation

for an apartment building and other related

with the management of such an apartment building

documents, technical means and equipment

18. If the meeting decides to change the method of managing an apartment building, the expiration of the contract for managing an apartment building, or early termination of such an agreement, the person authorized by the meeting, the management body of the partnership or cooperative, within 5 working days, sends the organization that previously managed such a house, as well as to the executive authority of the constituent entity of the Russian Federation authorized to exercise regional state housing supervision, the local self-government body authorized to exercise municipal housing control (hereinafter referred to as the state housing supervision body (municipal housing control body)), notification of the decision taken at the meeting with a copy of this decision attached.

The said notice must contain the name of the organization chosen by the owners of the premises in the apartment building to manage this building, its address, and in the case of direct management by the owners of the premises in such a building, information about one of the owners specified in the decision of the meeting on choosing the method of managing the apartment building. Such notice may be sent using the public information system housing and communal services.

19. The organization that previously managed the apartment building and received the notification provided for in paragraph 18 of these Rules, transfers, in the manner provided for in paragraph 22 of these Rules, the technical documentation for the apartment building and other documents related to the management of such an apartment building, technical means and equipment, as well as the information specified in subparagraph "b" of paragraph 4 of these Rules, the organization chosen by the owners of the premises in the apartment building to manage this house, the management body of the partnership or cooperative, or in the case of direct management of the apartment building by the owners of the premises in such a house, one of owners specified in the decision of the meeting on the choice of the method of managing an apartment building, or, if such an owner is not indicated, any owner of the premises in this house, according to the act of acceptance and transfer, is not late established by Part 10 of Article 162 of the Housing Code of the Russian Federation.

20. Technical documentation for an apartment building and other documents related to the management of an apartment building are subject to transfer in the composition provided for by the Rules for maintaining common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491.

The documents to be transferred must contain information relevant at the time of transfer on the composition and condition of the common property of the owners of premises in an apartment building.

21. If the organization that previously managed the apartment building does not have one or more documents that are part of the technical documentation for the apartment building, and other documents, technical means and equipment related to the management of such an apartment building, such an organization is obliged, within 3 months from the date of receipt of the notification provided for in paragraph 18 of these Rules, take measures to restore them and, in the manner provided for in paragraph 22 of these Rules, transfer them under a separate acceptance certificate to an organization chosen by the owners of premises in an apartment building to manage this house, to the management body of a partnership or cooperative, or to in the case of direct management of such a house by the owners of premises in this house to one of the owners indicated in the decision of the meeting on the choice of the method of managing this house.

22. The organization that previously managed the apartment building, in any way that allows to reliably establish that the message comes from the specified organization, as well as confirm its receipt, notifies the date (not earlier than 7 days from the date of sending the message), time and place of transmission of the technical documentation for an apartment building and other documents, technical means and equipment related to the management of this house, an organization chosen by the owners of premises in an apartment building to manage this house, the management body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this house of one of the owners specified in the decision of the meeting on the choice of how to manage this house.

The transfer of technical documentation for an apartment building and other documents, technical means and equipment related to the management of this house is carried out according to an acceptance certificate, which must contain information about the date and place of its compilation and a list of documents to be transferred.

23. Existing disagreements on the quantitative and (or) qualitative composition of the technical documentation for an apartment building and other documents related to the management of this house, technical means and equipment to be transferred are reflected in the acceptance certificate. A copy of the act must be sent to the state housing supervision body (municipal housing control body) within 3 days from the date of its signing by the transferring and receiving parties.

VI. The procedure for terminating management activities

apartment building due to the exclusion of information

about an apartment building from the register of licenses of the subject

Russian Federation, termination of the license

for the implementation entrepreneurial activity

management of apartment buildings

or its cancellation

24. In the event that information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, and also if the license to carry out entrepreneurial activities in the management of apartment buildings (hereinafter referred to as the license) is terminated or canceled, the date of termination of the management agreement is determined by the day preceding the day of the beginning of the management of the apartment building by the managing organization selected general meeting owners of premises in an apartment building or based on the results open competition, provided for by part 5 of article 200 of the Housing Code of the Russian Federation, or in the case provided for by part 6 of article 200 of the Housing Code of the Russian Federation, selected without an open competition. If the management method of an apartment building has been changed, the date of termination of the management contract is determined by the day preceding the day the implementation of the new management method begins.

25. The managing organization, in the event that information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, and also if the license is terminated or the license is canceled, transfers the technical documentation for an apartment building and other documents, technical means and equipment related to the management of such a house, as well as documents and information specified in subparagraphs "e" and "e (1)" of paragraph 18 of the Rules, mandatory for the conclusion of a managing organization or a homeowners association or a housing cooperative or other specialized consumer cooperative of agreements with resource-supplying organizations approved by Decree of the Government of the Russian Federation of February 14, 2012 N 124, paragraph 56 (1) and subparagraph "b" of paragraph 57 of the Rules for the provision of utility services to owners and users of premises in a multi-quarter residential buildings and residential buildings approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354.

Documents to be transferred must contain information that is current on the day of transfer.

26. Contracts of the managing organization with organizations providing services and (or) performing work on the maintenance and repair of the common property of the owners of premises in an apartment building, and organizations carrying out major repairs of common property in an apartment building, terminate simultaneously with the termination of the contract for managing the apartment building in case of exclusion of information about the apartment building from the register of licenses of the subject of the Russian Federation, as well as in the event that the license is terminated or canceled.

VII. Organization of interaction between the manager

organizations with owners and users of premises

in an apartment building when managing

apartment building

27. The managing organization is obliged to ensure interaction with the owners and users of premises in an apartment building, including by providing these persons with the opportunity to personally apply to the operating office of the managing organization or to the multifunctional center for the provision of state and municipal services in the event that the managing organization concludes an agreement with the specified center, providing for the possibility of ensuring such interaction (hereinafter referred to as the representation of the managing organization). The representative office of the managing organization must be located within the municipality, including within the intracity district in the urban district with intracity division or the intracity territory of the city of federal significance, on the territory of which the apartment buildings are located, which are managed by such a managing organization, within walking distance from the indicated apartment buildings houses. At the same time, for the purposes of these Rules, walking distance means a distance of no more than 3 kilometers covered on foot.

28. The representative office of the managing organization is intended to receive owners and users of premises in apartment buildings, provide prompt answers to incoming questions, as well as provide any other assistance to the owner or user of premises in an apartment building on a question that arises related to the management of an apartment building, the owner, the user of the premises in which he is.

29. The managing organization discloses, in accordance with Section VIII of these Rules, information on the days and hours of reception of owners and users of premises in an apartment building by authorized persons of the managing organization (hereinafter referred to as the reception), which must be carried out at least once a month. Reception is carried out in the representative office of the managing organization by a person exercising the functions of the sole executive body of the managing organization, as well as other authorized persons.

30. An appointment is made directly at the representative office of the managing organization, by phone of the managing organization or using the state information system of housing and communal services. Reception without an appointment is conducted after the reception of the owners and users of premises in an apartment building, made an appointment.

When making an appointment, an employee of the representative office of the managing organization finds out the presence of existing applications to the emergency dispatch service from the owner or user of the premises in the apartment building, the status of consideration and the result of the implementation of these applications and makes this information, date of admission, position of the person carrying out the admission, in the journal personal reception. A copy of the entry in the personal reception log is transferred to the owner or user of the premises in the apartment building who applied.

The result of the reception is recorded in the journal of personal reception.

VIII. The procedure for disclosing information of the manager

organization, partnership or cooperative

31. If the management of an apartment building is carried out by a managing organization, it is obliged to disclose the following information by posting on a permanent basis:

A) on signs located at the entrance to the representative office of the managing organization:

Name (company name) of the managing organization;

Address of the location of the managing organization;

Contact numbers of the managing organization, address Email;

Operating mode of the managing organization.

In case of a change, the specified information is subject to disclosure within 3 working days from the date of the change;

B) on bulletin boards located in all entrances of an apartment building or within land plot on which the apartment building is located:

Name (company name) of the managing organization, license number, validity period of the license, information about the authority that issued the specified license, location address, including representative offices of the managing organization, working hours, information about the days and hours of reception, address of the official website of the managing organization (if available) in the information and telecommunications network "Internet" (hereinafter referred to as the "Internet" network), the address of the official website of the state information system of housing and communal services in the "Internet" network;

Notifications about upcoming work, equipment checks, restoration work, other events that may cause inconvenience for the owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in a room in an apartment building at a certain time, indicating the time of such events;

The information specified in paragraph five of this subparagraph shall be disclosed no later than 30 calendar days until the date of submission to the owners and users of premises in an apartment building of payment documents, on the basis of which payment for residential premises and (or) utilities will be paid in a different amount, unless a different period for informing the owners of premises in an apartment building is established by an agreement on managing an apartment building;

B) on information stands(racks) in the representative office of the managing organization:

Name (company name) of the managing organization, license number, license validity period, information about the authority that issued the specified license, location address, including representative offices of the managing organization, working hours, information about the days and hours of reception, address of the official website of the managing organization on the network "Internet" (if available), the address of the official website of the state information system of housing and communal services on the Internet;

Contact numbers of the managing organization, representative offices of the managing organization, emergency dispatch service and emergency services of resource supplying organizations;

Step-by-step instructions on how to install an individual meter;

Information on the timing of payment for residential premises and (or) utilities, the consequences of late and (or) incomplete payment of such fees, on the mandatory and (or) recommended deadlines for the transfer of meter readings to the utility service provider in accordance with the procedure and conditions for accepting such readings which are established by an agreement containing provisions on the provision of public services;

Information about the body of state housing supervision (functions, name, address, contact phone number, last name, first name and patronymic (if any) of the head);

Information about the prices (tariffs) to be applied when determining the amount of payment for residential premises and (or) utilities, and about the details of regulatory legal acts, decisions of the general meeting of owners of premises in an apartment building (if any), by which they are established;

Information on the standards for the consumption of utility services and the standards for the consumption of communal resources for the purpose of maintaining common property in an apartment building, as well as in the event that a decision is made in a constituent entity of the Russian Federation to establish social norm consumption electrical energy(capacity) - information on the value of the established social norm for the consumption of electrical energy (capacity) for groups of households and types of residential premises;

Information leaflet on the rules for the safe use of gas in everyday life, information on the obligation of the consumer to conclude an agreement on the maintenance and repair of in-house gas equipment;

An information memo containing information on the composition of the monthly payment for housing and (or) utilities, contact numbers of persons responsible for calculating fees for housing and utilities;

Samples of filling in applications, complaints and other appeals of citizens and organizations;

A stand with a list of works and services offered by the managing organization;

Information about the places of accumulation of waste, collection (including separate collection) of waste of I - IV hazard classes;

Information about the rules for handling waste of I - IV hazard classes, the procedure for the implementation of separate collection of waste;

Information leaflet on the rules for the safe use of mercury-containing lamps and devices;

Notifications of changes in the amount of payment for housing and (or) utilities.

In the event of a change in the information specified in paragraphs two to fifteen of this subparagraph, such information is subject to disclosure within 3 business days from the date of the change.

The information specified in paragraph sixteen of this subparagraph is subject to disclosure no later than 30 calendar days before the date of submission to the owners and users of premises in an apartment building of payment documents, on the basis of which payments for residential premises and (or) utilities in a different amount will be made, if another term for informing the owners of premises in an apartment building is not established by the apartment building management agreement;

D) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

32. If an apartment building is managed by a partnership or cooperative, they are required to disclose the following information by posting on a permanent basis:

A) on bulletin boards located in all entrances of an apartment building or within the land plot on which an apartment building is located:

Name of the partnership or cooperative, mode of operation, address of the official website on the Internet (if any), address of the official website of the state information system of housing and communal services on the Internet;

Contact numbers of the partnership or cooperative, emergency dispatch services and emergency services of resource supply organizations;

Notifications of upcoming work, equipment checks, restoration work, other events that may cause inconvenience for the owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises at a certain time, indicating the time of such events;

Notifications of changes in the amount of payment for housing and (or) utilities.

In the event of a change in the information specified in paragraphs two and three of this subparagraph, such information is subject to disclosure within 3 business days from the date of the change.

The information specified in the fourth paragraph of this subparagraph is subject to disclosure no later than 3 business days before the date of implementation of the relevant measures.

The information specified in paragraph five of this subparagraph is subject to disclosure no later than 30 calendar days before the date of submission to owners and users of premises in an apartment building of payment documents, on the basis of which payments for residential premises and (or) utilities in a different amount will be made;

B) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

The chairman of the board of the partnership or cooperative or the employee for whom internal documents partnerships or cooperatives are responsible for organizing interaction with owners and users of premises in an apartment building, assisting them in finding the necessary information.

33. The managing organization, partnership, cooperative is not entitled to restrict access to the disclosed information to the owners and users of premises in an apartment building, and are also obliged to ensure the safety of the disclosed information in the places of its placement provided for by these Rules.

A carrier with information that has lost its relevance is not subject to storage.

34. The managing organization, partnership or cooperative shall provide, at the request (request) of the owners and users of premises in an apartment building:

No later than the day following the day of receipt of the request (appeal) - any information from the list of information to be disclosed in accordance with paragraphs 31 and 32 of these Rules. If the requested information affects the interests of an indefinite circle of persons and, in the opinion of the managing organization, partnership or cooperative, is disclosed to the extent necessary in the manner specified in paragraphs 31 and 32 of these Rules, and is relevant at the time of consideration of the request (appeal), the managing organization, the partnership or cooperative has the right, without providing the requested information, to report the location of the requested information. The specified message is sent no later than the day following the day of receipt of the request (appeal), and through the communication channels provided for in paragraph 35 of these Rules;

No later than 3 working days from the date of receipt of the request (appeal) - written information for the periods requested by the consumer on the monthly volumes (quantity) of consumed communal resources according to the indications of collective (general house) metering devices (if any), the total volume (quantity) of the relevant utility services consumed in residential and non-residential premises in an apartment building, volumes (quantity) of utilities calculated using utility consumption standards, volumes (quantity) of communal resources consumed in order to maintain common property in an apartment building;

No later than 3 working days from the date of receipt of the request (appeal) - information on the readings of collective (common house) metering devices for a period not exceeding 3 years from the date of taking the readings;

No later than 3 business days from the date of receipt of the request (appeal) - a copy of the act on causing damage to life, health and property of the owner or user of the premises in the apartment building, the common property of the owners of the premises in the apartment building, containing a description of the damage caused and the circumstances under which such damage has been caused as provided for by the Rules

No later than 3 working days from the date of receipt of the request (appeal) - a copy of the act of violation of quality or exceeding the established duration of the interruption in the provision of services or the performance of work, provided for by the Rules for changing the amount of payment for the maintenance of residential premises in the event of the provision of services and performance of management work, maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding the established duration, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491;

No later than 3 working days from the date of receipt of the request (appeal) - a copy of the act of checking the provision of public services of inadequate quality and (or) with interruptions exceeding the established duration, provided for by the Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings, approved by the Decree of the Government of the Russian Federation of May 6, 2011 N 354;

Other information - within the period established by the relevant regulatory legal acts of the Russian Federation, the obligation to provide which the managing organization, partnership or cooperative to owners and users of premises in apartment buildings is provided for by the legislation of the Russian Federation.

35. Request (appeal) can be sent through postal item, email to the e-mail address of the managing organization, partnership or cooperative, the state information system of housing and communal services, as well as with a courier by the owner or user of the premises in the apartment building or through the concierge of the apartment building, if the concierge service is provided for by the apartment building management agreement, and also expressed orally , including at the reception. The official response is sent through the same communication channels through which the request (appeal) was received, unless otherwise indicated by the applicant.

36. The deadline for responding to a request (appeal) from the owner or user of premises in an apartment building on issues not listed in paragraphs 31, 32 and 34 of these Rules is no more than 10 working days from the date the managing organization, partnership or cooperative receives the relevant request ( appeals).

37. The response to an individual or collective request (appeal) of persons who are not owners or users of premises in an apartment building (hereinafter referred to as the applicant) is sent to the applicant within 30 calendar days from the date of registration of the request (appeal). The managing organization, partnership or cooperative may extend the term for consideration of a request (appeal) by no more than 30 calendar days if, in order to prepare a response, it is necessary to obtain information from other persons, notifying the applicant of the extension of the term for its consideration. A notice on the extension of the period for consideration of a request (appeal) indicating the reasons for such an extension shall be sent to the applicant before the expiration of the 30-day period for considering a request (appeal) using the state information system of housing and communal services or in writing using a sending method that allows you to set the date of sending or confirm the fact of delivery (receipt).

38. The managing organization, partnership or cooperative is obliged to keep the request (appeal) and a copy of the answer to it for 3 years from the date of its registration.

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The Government of the Russian Federation adopted Decree No. 331 dated March 27, 2018, which changed a number of regulatory legal acts related to the implementation of activities for the management of apartment buildings and the maintenance of the common property of owners of premises in apartment buildings. For example, an employee of the emergency dispatch service will be required to have shoe covers with him 🙂 Let's consider the changes in more detail.

For those who wish to read the full text, we suggest clicking on the link: Decree of the Government of the Russian Federation No. 331 dated March 27, 2018 “On Amendments to Certain Acts of the Government of the Russian Federation on the Management of Multi-Apartment Buildings and the Maintenance of the Common Property of the Owners of Premises in Multi-Apartment Buildings houses and the invalidation of certain provisions of certain acts of the Government of the Russian Federation.

The changes affected the following legal acts:

Decree of the Government of the Russian Federation of September 23, 2010 No. 731

1. The rules obliging the managing organization, as well as partnerships and cooperatives to disclose information about their activities by publishing information in the media, placing it on racks in the premises of the managing organization and providing information on the basis of written requests are excluded. The only thing left is the obligation to disclose information by publishing it on official websites on the network.

2. The obligation to store information that was previously placed on racks in the room for 5 years has been eliminated.

The obligation to provide information is not excluded at all, it is simply transferred to the rules for the implementation of activities for the management of apartment buildings, approved by Decree of the Government of the Russian Federation of May 15, 2013 No. 416

Changes to the rules for maintaining common property in an apartment building

1. Requirements have been introduced to conduct inspections of common property. It is indicated that inspections of common property can be current, seasonal and extraordinary:

• current inspections - can be full or partial and are carried out within the time recommended in the technical documentation for an apartment building;
• seasonal inspections are carried out in relation to all common property 2 times a year - spring and autumn inspections;
• extraordinary inspections are carried out within one day after the accidents, dangerous natural process or phenomenon, catastrophe, natural or other disaster.

Accordingly, due to the introduction of clear criteria for the division of inspections, we expect that the regulatory authorities will require the preparation and submission of these acts.

2. Introduced new document — « inspection log»in which data on the technical condition of the elements of common property are entered, as well as malfunctions and damages identified during the autumn inspection. This magazine is included in the list of technical documentation for an apartment building.

3. Introduced mandatory requirement on the obligation of the managing organization to provide the owners no later than 30 days before the general meeting, at which the issue of accepting the amount of the fee for the maintenance of the common property, will be decided, calculation (estimate) and justification of the amount of the fee for the maintenance of the residential premises. Information is provided by mandatory placement on bulletin boards located in all entrances of an apartment building or within the land plot on which an apartment building is located. If the amount of the maintenance fee is planned to be approved higher than the established "municipal rates", then the managing organization is obliged to additionally justify such an excess, and provide details of the amount of the fee, indicating the calculation of the annual cost of each type of work and services for the maintenance and repair of common property in an apartment building with indicating the frequency of their implementation.

Changes to the rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings

1. It is indicated that the notifications that the utility service provider sends to the consumer can be carried out, including using the state information system of housing and communal services.

Thus, the consumer should approach the use of the system more carefully and check it more often. For example, the system can now warn about restrictions on the consumption of utilities or about the need to provide access to the ISP for verification.

2. The rule has been changed on the obligation to conduct an inspection at the request of the consumer within 2 hours from the moment of the request. Now, if the check is caused, for example, by an accident on intra-house engineering networks, then the employee of the emergency dispatch service may not comply with the deadline, but must agree on changing it with the consumer.

Changes to the rules for the provision of services and the performance of work necessary to ensure the proper maintenance of common property in an apartment building

The change is technical in nature.

Changes to the rules for the implementation of activities for the management of apartment buildings

The biggest and most significant changes were made to the rules for the implementation of activities for the management of apartment buildings. Some of them come into force on March 01, 2019.

1. Notify about meetings, bring to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at a meeting, etc. It is possible now with the help of GIS housing and communal services.

2. The emergency dispatch service has been replaced by the "emergency dispatch service" and its responsibilities have been expanded. Thus, the managing organization, partnership or cooperative is obliged to create its own emergency dispatch service or conclude agreements with organizations engaged in the activities of the emergency dispatch service.

Now the emergency dispatch service performs the following duties:

• carries out daily (current) control over the work of intra-house engineering systems of apartment buildings;
• quality control of communal resources at the interface between elements of in-house engineering systems and centralized networks of engineering and technical support;
• round-the-clock registration and control over the implementation, within the time limits established by clause 13 of the Rules, of applications from owners and users of premises in apartment buildings on issues related to the provision of public services, the maintenance of common property in an apartment building, the provision of services and the performance of work on the maintenance and repair of common property in an apartment building home;
• registration and control of elimination of malfunctions and damages of internal engineering systems and fulfillment of other obligations;
• takes prompt measures to ensure the safety of citizens in the event of emergencies or the threat of their occurrence.

3. Effective from 01 March 2019. A clear time criterion has been established for responding to a phone call from the owner or user of a room in an apartment building to the emergency dispatch service:

• answer the call within 5 minutes, or
• call the caller back within 10 minutes of the call, or
• listen to a voice message or an electronic appeal within 10 minutes from the moment of the appeal.

4. Effective from 01 March 2019. Also, the following temporary criteria were included in the responsibility of the emergency dispatch service:

• localize (shut off the riser) emergency damage to in-house engineering systems of cold and hot water supply, sanitation and in-house heating and power supply systems no more than within half an hour from the moment of registration of the application;
• to eliminate blockages of the internal engineering drainage system within two hours from the moment of registration of the application;
• eliminate blockages in garbage chutes inside apartment buildings within 2 hours from the moment of registration of the application, but not earlier than 8:00 and not later than 23:00 when applications are accepted around the clock;
• to eliminate emergency damage to in-house engineering systems of cold and hot water supply, sanitation and in-house heating and power supply systems within a period of not more than 3 days from the date of emergency damage.

In this case, the owner or user of the premises in an apartment building must be informed within half an hour from the moment of registration of the application about the planned deadlines for the execution of the application.

5. Effective from 01 March 2019. The obligation of the emergency dispatch service, in case of emergency damage to the internal engineering systems of cold and hot water supply, sewerage and internal heating systems, to inform the local government of the municipality about the nature of the emergency damage and the planned timing of its elimination has been introduced.

6. Effective from 01 March 2019. The emergency dispatch service is obliged to fulfill requests for the elimination of minor malfunctions and damages. around the clock, moreover, it is obliged to coordinate with the owner or user of the premises in the apartment building, who sent the application, the term and list of necessary works and services.

7. Finally, the obligation of the emergency dispatch service to provide loud-speaking two-way communication with owners and janitors has been eliminated. The only responsibility left was to ensure such communication in elevators.

8. Effective from 01 March 2019. An obligation has been introduced not only to record the received application in the application log, but also to ensure the recording of a telephone conversation.

9. Effective from 01 March 2019. When registering an application, the emergency dispatch service informs the owner or user of the premises in the apartment building who applied with the application, its registration number and information about the regulatory deadlines and measures for the execution of the application.

10. Effective from 01 March 2019. An employee of the emergency dispatch service must have an official ID, an identification mark (badge, patch on clothes, etc.) indicating the name of the organization, surname, first name, patronymic (if any) and professional specialization, as well as disposable shoe covers:-)

11. Effective from 01 March 2019. The emergency dispatch service carries out operational control over the timing and quality of execution of received applications using photo fixation tools, operational and periodic surveys of owners and users of premises in an apartment building regarding the quality of execution of applications received. The results of the control are entered into the register of applications or the state information system of housing and communal services in the case of maintaining a register of applications in this system.

12. The concept of "office of the managing organization" is introduced, in which the managing organization provides interaction with the owners. The representative office of the managing organization is intended to receive owners and users of premises in apartment buildings, provide prompt answers to incoming questions, as well as provide any other assistance to the owner or user of premises in an apartment building on his question, associated with the management of an apartment building, the owner, user of the premises in which he is.

13. The managing organization is obliged to ensure the reception of owners and users by authorized persons at least once a month, and the reception is carried out by appointment. Thus, the managing organization was able to receive citizens only at the time determined by it.

14. A "journal of personal admission" is introduced, which records information about making an appointment, the availability of existing applications, the date of admission, the position of the person performing the reception and the result of admission. A copy of the entry in the personal reception log is transferred to the owner or user of the premises in the apartment building who applied.

15. The volume of information disclosed about the activities of the managing organization has been expanded.

Spoiler

31. If the management of an apartment building is carried out by a managing organization, it is obliged to disclose the following information by posting on a permanent basis:

a) on signs located at the entrance to the representative office of the managing organization:

• name (company name) of the managing organization;
• address of the location of the managing organization;
• contact numbers of the managing organization, e-mail address;
• mode of operation of the governing body.

b) on bulletin boards located in all entrances of an apartment building or within the land plot on which an apartment building is located:

• location address, including the representative office of the managing organization,
• work mode,
• information about the days and hours of admission,
• address of the official website of the managing organization (if any)
• the address of the official website of the state information system of housing and communal services on the Internet;
• notifications of upcoming work, equipment checks, restoration work, other events that may cause inconvenience for the owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in a room in an apartment building at a certain time, indicating the time of such events;

c) at information stands (racks) in the representative office of the managing organization:

• name (company name) of the managing organization,
• license number, license validity period, information about the authority that issued the specified license,
• location address, including the representative office of the managing organization, working hours, information about the days and hours of reception,
• the address of the official website of the managing organization on the Internet (if any), the address of the official website of the state information system of housing and communal services on the Internet;
• contact numbers of the managing organization, representative offices of the managing organization, emergency dispatch service and emergency services of resource supplying organizations;
• step-by-step instructions on how to install an individual meter;
• information on the timing of payment for residential premises and (or) utilities, the consequences of late and (or) incomplete payment of such fees, on the mandatory and (or) recommended deadlines for the transfer of meter readings to the utility service provider in accordance with the procedure and conditions for accepting such testimony which are established by an agreement containing provisions on the provision of public services;
• information about the body of state housing supervision (functions, name, address, contact phone number, last name, first name and patronymic (if any) of the head);
• information on the prices (tariffs) to be applied when determining the amount of payment for residential premises and (or) utilities, and on the details of regulatory legal acts, decisions of the general meeting of owners of premises in an apartment building (if any), by which they are established;
• information on the standards for the consumption of communal services and the standards for the consumption of communal resources for the purpose of maintaining common property in an apartment building, as well as in the event that a decision is made in a constituent entity of the Russian Federation to establish a social norm for the consumption of electrical energy (capacity) - information on the value of the established social norm for the consumption of electrical energy (capacity) for groups of households and types of dwellings;
• information leaflet on the rules for the safe use of gas in everyday life, information on the consumer's obligation to conclude an agreement on the maintenance and repair of in-house gas equipment;
• an information memo containing information on the composition of the monthly payment for housing and (or) utilities, contact numbers of persons responsible for calculating fees for housing and utilities;
• samples of filling out applications, complaints and other appeals of citizens and organizations;
• a stand with a list of works and services offered by the managing organization;
• information about the places of accumulation of waste, collection (including separate collection) of waste of I-IV hazard classes;
• information on the rules for handling waste of I-IV hazard classes, the procedure for the separate collection of waste;
• information leaflet on the rules for the safe use of mercury-containing lamps and devices;
• notices of changes in the amount of payment for housing and (or) utilities.

d) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

Where an apartment building is managed by a partnership or cooperative, they are required to disclose the following information by posting on a permanent basis:

a) on bulletin boards located in all entrances of an apartment building or within the land plot on which an apartment building is located:

• name of the partnership or cooperative, mode of operation, address of the official website on the Internet (if any), address of the official website of the state information system of housing and communal services on the Internet;
• contact numbers of the partnership or cooperative, emergency dispatch services and emergency services of resource supplying organizations;
• notifications of upcoming work, equipment inspections, restoration work, other events that may cause inconvenience for owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises at a certain time, indicating the time of such events;
• notices of changes in the amount of payment for housing and (or) utilities.

b) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

16. An interesting innovation that A carrier with information that has lost its relevance is not subject to storage. Thus, it became possible not to store information and delete it.But this does not apply to appeals and responses to them - here the former term is 3 years.

17. The following deadlines for responding to the request of the owner are established:

• • if the information is subject to disclosure (see above), then the managing organization is obliged to either disclose it or indicate where it is disclosed within one day;

• • if the request is related to the accounting of communal resources - then 3 business days for a response and a response in writing;

• • to draw up an act of causing harm or an act of violation in the provision of public services - 3 working days;

• on other issues - 10 working days for owners or users of premises and 30 days for other persons.

Russian Federation Government of the Russian Federation decides:

1. Approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. Ministry regional development Russian Federation to give explanations on the procedure for applying the Rules approved by this resolution.

Prime Minister
Russian Federation
D. Medvedev

Rules for the implementation of activities for the management of apartment buildings

I. General provisions

1. These Rules establish standards and procedures for the implementation of activities for the management of an apartment building:

A) owners of premises in an apartment building with direct management of an apartment building by owners of premises in this building;

B) associations of homeowners, housing cooperatives, housing cooperatives or other specialized consumer cooperatives those who manage an apartment building without concluding a management agreement with a managing organization (hereinafter, respectively, a partnership, cooperative);

C) managing organizations that have entered into an apartment building management agreement, including in the case provided for by part 14 of article 161 of the Housing Code of the Russian Federation;

D) managing organizations that have concluded a contract for the provision of services and (or) performance of work on the maintenance and repair of common property in an apartment building, the number of apartments in which is more than 12;

E) developers managing an apartment building before concluding an agreement on managing an apartment building with a managing organization (hereinafter referred to as the developer - managing organization).

2. The activity of managing an apartment building (hereinafter referred to as the management of an apartment building) means the fulfillment of standards aimed at achieving the goals established by Article 161 of the Housing Code of the Russian Federation, as well as determined by the decision of the owners of premises in an apartment building.

3. Management is carried out in relation to each individual apartment building as an independent management object, taking into account the composition, design features, degree of physical deterioration and technical condition of the common property, depending on the geodetic and climatic conditions of the location of the apartment building, as well as based on the minimum list of services and works necessary to ensure the proper maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of April 3, 2013 N 290 (hereinafter referred to as the minimum list).

II. Apartment Building Management Standards

4. The management of an apartment building is ensured by the implementation of the following standards:

A) acceptance, storage and transfer of technical documentation for an apartment building and other documents related to the management of such a house, provided for by the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491, in the manner established by these Rules , as well as their updating and restoration (if necessary);

B) collection, updating and storage of information about the owners and tenants of premises in an apartment building, as well as about persons using common property in an apartment building on the basis of contracts (by decision of the general meeting of owners of premises in an apartment building), including maintaining up-to-date lists in in electronic format and (or) on paper, taking into account the requirements of the legislation of the Russian Federation on the protection of personal data;

C) preparation of proposals on the maintenance and repair of the common property of the owners of premises in an apartment building for their consideration by the general meeting of owners of premises in an apartment building, including:

Development, taking into account the minimum list of services and works for the maintenance and repair of common property in an apartment building (hereinafter referred to as the list of services and works), and in the case of managing an apartment building by a partnership or cooperative, the formation of an annual plan for the maintenance and repair of common property in an apartment building;

Calculation and justification of the financial needs necessary for the provision of services and performance of works included in the list of services and works, indicating the sources for covering such needs (including taking into account the consideration of price offers on the market for services and works, estimates for the implementation certain types works);

Preparation of proposals on the issues of major repairs (reconstruction) of an apartment building, as well as the implementation of actions aimed at reducing the volume of energy resources used in an apartment building, increasing its energy efficiency;

Preparation of proposals for the transfer of objects of common property of the owners of premises in an apartment building for use by other persons on a reimbursable basis on terms that are most favorable for the owners of premises in this building, including using competitive selection mechanisms;

Ensuring that the owners of premises in an apartment building are familiarized with the draft documents prepared on the maintenance and repair of the common property of the owners of premises in an apartment building and the use of this property, as well as organizing a preliminary discussion of these projects;

D) organization by the owners of premises in an apartment building, management bodies of a partnership and a cooperative, and in cases provided for by an agreement on managing an apartment building, by a managing organization, consideration by a general meeting of owners of premises in an apartment building, a general meeting of members of a partnership or cooperative (hereinafter referred to as the meeting) of issues related to with the management of an apartment building, including:

Notifying owners of premises in an apartment building, members of a partnership or cooperative about holding a meeting;
ensuring familiarization of the owners of premises in an apartment building, members of a partnership or cooperative with information and (or) materials that will be considered at the meeting;
preparation of forms of documents required for registration of meeting participants;
preparation of premises for the meeting, registration of participants in the meeting;
documenting decisions taken by the meeting;
bringing to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions taken at the meeting;

E) organization of the provision of services and performance of works provided for by the list of services and works approved by the decision of the meeting, including:

Determining the method of providing services and performing work;

Preparation of assignments for performers of services and works;

Selection, including on a competitive basis, of service providers and works for the maintenance and repair of common property in an apartment building on terms that are most favorable for the owners of premises in an apartment building;

Conclusion of contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;

Conclusion with owners and users of premises in an apartment building of agreements containing the conditions for the provision of public services;

Conclusion of contracts for energy supply (purchase and sale, supply of electrical energy (capacity), heat supply and (or) hot water supply, cold water supply, sanitation, gas supply (including supply of domestic gas in cylinders) with resource supply organizations in order to ensure the provision to owners and users premises in an apartment building of a utility service of the corresponding type, as well as contracts for Maintenance and repair of in-house engineering systems (in cases provided for by the legislation of the Russian Federation);

The conclusion of other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this house;

Monitoring the provision of services and the performance of work on the maintenance and repair of common property in an apartment building by the performers of these services and works, including documenting the acceptance of such services and works, as well as the facts of the provision of services and works of inadequate quality;

Conducting claims, lawsuits in case of violations by the performers of services and works of obligations arising from contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;

E) interaction with authorities state power and local governments on issues related to the management of an apartment building;

G) organization and implementation of payments for services and work on the maintenance and repair of common property in an apartment building, including services and work on the management of an apartment building, and utilities, including:

Calculation of mandatory payments and contributions related to the payment of expenses for the maintenance and repair of common property in an apartment building and utilities in accordance with the requirements of the legislation of the Russian Federation;

Registration of payment documents and sending them to owners and users of premises in an apartment building;

Implementation by managing organizations, partnerships and cooperatives of settlements with resource-supplying organizations for communal resources supplied under resource supply agreements in order to ensure the provision of in due course owners and users of premises in an apartment building of a utility service of the corresponding type;

Conducting claims and lawsuits in respect of persons who have not fulfilled the obligation to pay for housing and utilities provided for by the housing legislation of the Russian Federation;

H) providing by the owners of premises in an apartment building, the management bodies of the partnership and the cooperative, control over the execution of the decisions of the meeting, the implementation of the lists of services and works, improving the safety and comfort of living, as well as achieving the goals of managing the apartment building, including:

Providing owners of premises in an apartment building with reports on the fulfillment of obligations to manage an apartment building with the frequency and to the extent established by the decision of the meeting and the agreement on managing the apartment building;

Disclosure of information on the activities of managing an apartment building in accordance with the standard of information disclosure by organizations operating in the field of managing apartment buildings, approved by Decree of the Government of the Russian Federation of September 23, 2010 N 731;

Reception and consideration of applications, proposals and appeals from owners and users of premises in an apartment building;

Ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and works, including during their acceptance.

III. Formation and approval of the list of services and works for the maintenance and repair of common property in an apartment building

5. A draft list of services and works is drawn up and submitted to the owners of premises in an apartment building for approval, depending on the method of managing an apartment building, by a managing organization, partnership or cooperative, respectively, and in the case of direct management of an apartment building by owners of premises in this house - by one of such owners.

6. In order to confirm the need for the provision of services and the performance of work provided for by the draft list of services and works, the managing organization, partnership or cooperative, at the request of the owners of premises in an apartment building, are obliged to submit an inspection certificate for the technical condition of an apartment building, as well as other documents containing information about identified defects (malfunctions, damages), and, if necessary, the conclusions of expert organizations.

7. The list of services and works may include services and works not included in the minimum list.

8. The list of services and works must contain the volume, cost, frequency and (or) schedule (terms) for the provision of services and the performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building.

IV. Implementation of emergency dispatch services

9. A managing organization, a developer - a managing organization, a partnership or a cooperative are obliged to organize emergency dispatch services for an apartment building, including by concluding a contract for the provision of services with an organization engaged in emergency dispatch services.

In case of direct management of an apartment building, the number of apartments in which is more than 12, by the owners of premises in this house, provisions on the implementation of emergency dispatch services are subject to inclusion in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, carrying out cold and hot water supply, sewerage, electricity, gas supply (including household gas supplies in cylinders), heating (heat supply, including solid fuel supplies in the presence of stove heating), or an agreement is concluded on the implementation of emergency dispatch services with an organization providing such activity.

With the direct management of an apartment building, the number of apartments in which is not more than 12, emergency dispatch services can be carried out by concluding a contract for the provision of services by the owners with an organization engaged in emergency dispatch services.

10. The emergency dispatch service carries out daily (current) control over the operation of in-house engineering systems of apartment buildings, registration and execution of requests from owners and users of premises in apartment buildings to eliminate malfunctions and damage to in-house engineering systems, and also takes prompt measures to ensure the safety of citizens in in case of emergencies or the threat of their occurrence.

11. The emergency dispatch service with the help of the dispatch system provides:

Control of gas contamination of technical undergrounds and collectors;

Loud-speaking (two-way) communication with elevator passengers, owners and users of premises in apartment buildings, janitors.

12. The work of the emergency dispatch service is carried out around the clock. Information obtained as a result of continuous monitoring of the operation of engineering equipment is reflected by the emergency dispatch service in the relevant logs.

13. Emergency dispatch service provides:

Immediate elimination of blockages in the house engineering drainage system and garbage chutes inside apartment buildings;

Elimination of emergency damages of house engineering systems of cold and hot water supply, sewerage and house systems of heating and power supply.

14. Upon receipt of signals about an accident or damage to in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems, information and telecommunication networks, gas supply systems and in-house gas equipment that are part of the common property of the owners of premises in an apartment building, emergency the dispatching service informs the emergency services of the relevant resource supplying organizations about this and eliminates such accidents and damages independently or with the involvement of these services, and in cases where the legislation of the Russian Federation provides for special requirements for the implementation of emergency dispatching services by resource supplying organizations, the emergency dispatching service reports this to the emergency services of the relevant resource-supplying organizations and controls the elimination of such accidents and damage by them.

15. The managing organization, the developer - the managing organization, partnership or cooperative, in the event of organizing emergency dispatch services by concluding a contract for the provision of services with an organization carrying out the relevant activity, submits to the emergency dispatch service a set of technical documentation for all objects, networks and structures, diagrams of all disconnecting and locking units of in-house engineering systems, plans for underground utilities and other documentation necessary for the implementation of emergency dispatch services.

16. A managing organization, a developer - a managing organization, a partnership or a cooperative shall ensure free access for employees of the emergency dispatch service to premises in an apartment building that are not parts of apartments and are intended to serve more than one residential and (or) non-residential premises in this apartment building, and to other facilities intended for the maintenance, operation and improvement of an apartment building.

17. The emergency dispatch service receives and executes applications from owners and users of premises in apartment buildings. Applications are accepted by direct contact with the emergency dispatch service, including by telephone, as well as by direct communication via intercoms installed in the entrances of apartment buildings and elevator cabins, or other possible means of communication.

Registration of applications is carried out in the register of applications of owners and users of premises in apartment buildings or in an automated system for recording such applications (if any).

The register of registration of applications must be laced, numbered and sealed with the seal of the emergency dispatch service.

The emergency dispatch service is obliged to ensure the storage of the indicated log in the premises occupied by this service and familiarization, at the request of the owners and users of premises in apartment buildings, in respect of which this service provides emergency dispatch services, with the entries made in the log of applications.

V. The procedure for the transfer of technical documentation for an apartment building and other documents related to the management of this house

18. If the meeting decides to change the method of managing an apartment building, the expiration of the contract for managing an apartment building or the early termination of such an agreement, the person authorized by the meeting, the management body of the partnership or cooperative, within 5 working days, sends the organization that previously managed such a house, as well as to the executive authority of the subject of the Russian Federation authorized to exercise regional state housing supervision, the local self-government body authorized to exercise municipal housing control (hereinafter referred to as the state housing supervision body (municipal housing control body), notice of the decision taken at the meeting with a copy of this decision attached .

The said notice must contain the name of the organization chosen by the owners of the premises in the apartment building to manage this building, its address, and in the case of direct management by the owners of the premises in such a building, information about one of the owners specified in the decision of the meeting on choosing the method of managing the apartment building.

19. The organization that previously managed the apartment building and received the notification provided for in paragraph 18 of these Rules, transfers, in the manner provided for in paragraph 22 of these Rules, the technical documentation for the apartment building, other documents related to the management of the apartment building, as well as the information specified in subparagraph " b" of paragraph 4 of these Rules, an organization chosen by the owners of premises in an apartment building to manage this house, the management body of a partnership or cooperative, or in the case of direct management of an apartment building by the owners of premises in such a house, to one of the owners indicated in the decision of the meeting on choosing the method of managing an apartment building house, or, if such an owner is not indicated, to any owner of premises in this house according to the act of acceptance and transfer no later than the period established by part 10 of article 162 of the Housing Code of the Russian Federation.

20. Technical documentation for an apartment building and other documents related to the management of an apartment building are subject to transfer in the composition provided for by the Rules for maintaining common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491.

The documents to be transferred must contain information relevant at the time of transfer on the composition and condition of the common property of the owners of premises in an apartment building.

21. If the organization that previously managed the apartment building does not have one or more documents that are part of the technical documentation for the apartment building, other documents related to the management of the apartment building specified in the Rules for maintaining common property in an apartment building, approved by a decree of the Government of the Russian Federation dated August 13, 2006 N 491, which were transferred to it in the prescribed manner, such an organization is obliged, within 3 months from the date of receipt of the notification provided for in paragraph 18 of these Rules, to take measures to restore such documents and in the manner prescribed by paragraph 22 of these Rules, transfer them under a separate acceptance certificate to an organization chosen by the owners of premises in an apartment building to manage this house, to the management body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this house to one of the owners, is indicated nomu in the decision of the meeting on the choice of how to manage this house.

22. The organization that previously managed the apartment building, in any way that allows to reliably establish that the message comes from the specified organization, as well as confirm its receipt, notifies the date (not earlier than 7 days from the date of sending the message), time and place of transmission of the technical documentation for an apartment building and other documents related to the management of this house, an organization chosen by the owners of premises in an apartment building to manage this house, the management body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this house of one of the owners specified in the decision of the meeting about the choice of how to manage this house.

The transfer of technical documentation for an apartment building and other documents related to the management of this house is carried out according to the act of acceptance and transfer, which must contain information about the date and place of its compilation and a list of documents to be transferred.

23. Existing disagreements on the quantitative and (or) qualitative composition of the technical documentation for an apartment building and other documents related to the management of this house, subject to transfer, are reflected in the act of acceptance and transfer. A copy of the act must be sent to the state housing supervision body (municipal housing control body) within 3 days from the date of its signing by the transferring and receiving parties.

"On the procedure for the implementation of activities for the management of apartment buildings"

(as amended from March 1, 2019,
with changes and additions, included in the text,
according to the Decrees of the Government of the Russian Federation: dated March 26, 2014 No. 230,
dated December 25, 2015 No. 1434, dated March 27, 2018 No. 331, dated September 13, 2018 No. 1090)

In accordance with Part 1 of Article 161 of the Housing Code of the Russian Federation, the Government of the Russian Federation decides:

1. Approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. To provide explanations to the Ministry of Construction and Housing and Communal Services of the Russian Federation on the procedure for applying the Rules approved by this resolution.

Rules for the implementation of activities for the management of apartment buildings

I. General provisions

1. These Rules establish standards and procedures for the implementation of activities for the management of an apartment building:

a) owners of premises in an apartment building with direct management of an apartment building by owners of premises in this building;

b) associations of homeowners, housing construction cooperatives, housing cooperatives or other specialized consumer cooperatives that manage an apartment building without concluding a management agreement with a managing organization (hereinafter referred to as a partnership, cooperative);

c) managing organizations that have entered into an apartment building management agreement, including in the case provided for by part 14 of article 161 of the Housing Code of the Russian Federation;

G) the subparagraph became invalid in accordance with the Decree of the Government of the Russian Federation of December 25, 2015 No. 1434;

e) developers managing an apartment building before concluding an agreement on managing an apartment building with a managing organization (hereinafter referred to as the developer - managing organization).

2. The activity of managing an apartment building (hereinafter referred to as the management of an apartment building) means the fulfillment of standards aimed at achieving the goals established by Article 161 of the Housing Code of the Russian Federation, as well as determined by the decision of the owners of premises in an apartment building.

II. Apartment Building Management Standards

preparation of proposals for the transfer of objects of common property of the owners of premises in an apartment building for use by other persons on a reimbursable basis on terms that are most favorable for the owners of premises in this building, including using competitive selection mechanisms;

ensuring familiarization of the owners of premises in an apartment building with draft documents prepared on the maintenance and repair of the common property of owners of premises in an apartment building and the use of this property, as well as organizing a preliminary discussion of these projects;

d) organization by the owners of premises in an apartment building, management bodies of a partnership and a cooperative, and in cases provided for by the agreement on managing an apartment building, by the managing organization, consideration by a general meeting of owners of premises in an apartment building, a general meeting of members of a partnership or cooperative (hereinafter referred to as the meeting) of issues related with the management of an apartment building, including:

notification, including using the state information system of housing and communal services, owners of premises in an apartment building, members of a partnership or cooperative about holding a meeting;

ensuring familiarization of the owners of premises in an apartment building, members of a partnership or cooperative with information and (or) materials that will be considered at the meeting;

preparation of forms of documents required for registration of meeting participants;

preparation of premises for the meeting, registration of participants in the meeting;

documenting the decisions taken by the meeting;

bringing to the attention of the owners of premises in an apartment building, members of a partnership or cooperative of decisions taken at the meeting;

e) organization of the provision of services and performance of works provided for by the list of services and works approved by the decision of the meeting, including:

determining the method of providing services and performing work;

preparation of tasks for executors of services and works;

selection, including on a competitive basis, of service providers and works for the maintenance and repair of common property in an apartment building on terms that are most favorable for owners of premises in an apartment building;

conclusion of contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;

conclusion of agreements with owners and users of premises in an apartment building containing the conditions for the provision of public services;

conclusion of contracts for energy supply (purchase and sale, supply of electrical energy (capacity), heat supply and (or) hot water supply, cold water supply, sanitation, gas supply (including supply of household gas in cylinders) with resource supply organizations in order to ensure the provision to owners and users premises in an apartment building of a utility service of the appropriate type and the acquisition of communal resources consumed in the use and maintenance of common property in an apartment building, as well as contracts for the maintenance and repair of in-house engineering systems (in cases provided for by the legislation of the Russian Federation);

conclusion of other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this house;

monitoring the provision of services and the performance of work on the maintenance and repair of common property in an apartment building by the performers of these services and works, including documenting the acceptance of such services and works, as well as the facts of the provision of services and works of inadequate quality;

conducting claims, lawsuits in case of violations by the performers of services and works of obligations arising from contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building;

f) interaction with state authorities and local governments on issues related to the management of an apartment building;

g) organization and implementation of payments for services and work on the maintenance and repair of common property in an apartment building, including services and work on the management of an apartment building, and utilities, including:

accrual of mandatory payments and contributions related to the payment of expenses for the maintenance and repair of common property in an apartment building and utilities in accordance with the requirements of the legislation of the Russian Federation;

registration of payment documents and sending them to owners and users of premises in an apartment building;

implementation by managing organizations, partnerships and cooperatives of settlements with resource-supplying organizations for communal resources supplied under contracts for energy supply (purchase and sale, supply of electrical energy (capacity), heat supply and (or) hot water supply, cold water supply, sewerage, gas supply (including supplies of household gas in cylinders) in order to ensure the provision of appropriate types of public services to owners and users of premises in an apartment building and the acquisition of communal resources consumed in the use and maintenance of common property in an apartment building;

conducting claims and claims work in relation to persons who have not fulfilled the obligation to pay for housing and utilities provided for by the housing legislation of the Russian Federation;

h) providing by the owners of premises in an apartment building, by the management bodies of the partnership and cooperative, control over the execution of decisions of the meeting, the implementation of lists of services and works, improving the safety and comfort of living, as well as achieving the goals of managing an apartment building, including:

providing owners of premises in an apartment building with reports on the fulfillment of obligations to manage an apartment building with the frequency and to the extent established by the decision of the meeting and the management agreement for the apartment building;

disclosure of information on the activities of managing an apartment building in accordance with the standard of information disclosure by organizations engaged in activities in the field of managing apartment buildings, approved by Decree of the Government of the Russian Federation dated September 23, 2010 No.;

acceptance and consideration of applications, proposals and appeals from owners and users of premises in an apartment building;

ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and works, including during their acceptance.

III. Formation and approval of the list of services and works for the maintenance and repair of common property in an apartment building

5. A draft list of services and works is drawn up and submitted to the owners of premises in an apartment building for approval, depending on the method of managing an apartment building, by a managing organization, partnership or cooperative, respectively, and in the case of direct management of an apartment building by owners of premises in this house - by one of such owners.

6. In order to confirm the need for the provision of services and the performance of work provided for by the draft list of services and works, the managing organization, partnership or cooperative, at the request of the owners of premises in an apartment building, are obliged to submit an inspection certificate for the technical condition of an apartment building, as well as other documents containing information about identified defects (malfunctions, damages), and, if necessary, the conclusions of expert organizations.

7. The list of services and works may include services and works not included in the minimum list.

8. The list of services and works must contain the volume, cost, frequency and (or) schedule (terms) for the provision of services and the performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building.

IV. Implementation of emergency dispatch services

9. The managing organization, partnership or cooperative is obliged to organize the activities of the emergency dispatch service in an apartment building, including by concluding a contract for the provision of services with an organization engaged in emergency dispatch services (hereinafter referred to as the emergency dispatch service).

In case of direct management of an apartment building, the number of apartments in which is more than 12, by the owners of the premises in this house, provisions on the implementation of the activities of the emergency dispatch service are subject to inclusion in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, carrying out cold and hot water supply, sewerage, electricity supply, gas supply (including supplies of domestic gas in cylinders), heating (heat supply, including supplies of solid fuel in the presence of stove heating), or an agreement is concluded on the implementation of the activities of the emergency dispatch service with the organization, carrying out such activities.

The third paragraph has become invalid in accordance with the Decree of the Government of the Russian Federation of December 25, 2015 No. 1434.

10. The emergency dispatch service carries out daily (current) control over the operation of in-house engineering systems of apartment buildings, quality control of communal resources at the interface between elements of in-house engineering systems and centralized networks of engineering and technical support, round-the-clock registration and monitoring of implementation within the time limits established by paragraph of these of the Rules, applications from owners and users of premises in apartment buildings on issues related to the provision of public services, maintenance of common property in an apartment building, provision of services and performance of work on the maintenance and repair of common property in an apartment building, as well as on troubleshooting and damage to in-house engineering systems and fulfillment of other obligations of the managing organization stipulated by the apartment building management agreement, other obligations of the partnership or cooperative for managing the apartment building, and takes operational measures ry to ensure the safety of citizens in the event of emergencies or the threat of their occurrence.

11. The emergency dispatch service with the help of the dispatch system provides:

control of gas contamination of technical undergrounds and collectors;

loud-speaking (two-way) communication with elevator passengers.

12. The work of the emergency dispatch service is carried out around the clock. The information obtained as a result of continuous monitoring of the operation of engineering equipment is reflected by the emergency dispatch service in the relevant logs, which are also maintained in the form of electronic documents.

no later than 3 working days from the date of receipt of the request (appeal) - a copy of the act of violation of quality or exceeding the established duration of the interruption in the provision of services or the performance of work, provided for by the Rules for changing the amount of payment for the maintenance of residential premises in the event of the provision of services and performance of management work, maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding the established duration, approved by Decree of the Government of the Russian Federation of August 13, 2006 No. 491;

no later than 3 working days from the date of receipt of the request (appeal) - a copy of the act of checking the provision of public services of inadequate quality and (or) with interruptions exceeding the established duration, provided for by the Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings, approved by the Decree of the Government of the Russian Federation of May 6, 2011 No. 354;

other information - within the period established by the relevant regulatory legal acts of the Russian Federation, the obligation to provide which the managing organization, partnership or cooperative to owners and users of premises in apartment buildings is provided for by the legislation of the Russian Federation.

35. A request (appeal) can be sent by post, an electronic message to the email address of the managing organization, partnership or cooperative, the state information system of housing and communal services, as well as with a courier by the owner or user of the premises in an apartment building or through the concierge of an apartment building at home, if the concierge service is provided for by the apartment building management agreement, and also expressed orally, including at the reception. The official response is sent through the same communication channels through which the request (appeal) was received, unless otherwise indicated by the applicant.

36. The time limit for responding to a request (appeal) from the owner or user of premises in an apartment building on issues not listed in paragraphs and of these Rules is no more than 10 working days from the date the managing organization, partnership or cooperative receives the corresponding request (appeal).

37. The response to an individual or collective request (appeal) of persons who are not owners or users of premises in an apartment building (hereinafter referred to as the applicant) is sent to the applicant within 30 calendar days from the date of registration of the request (appeal). The managing organization, partnership or cooperative may extend the term for consideration of a request (appeal) by no more than 30 calendar days if, in order to prepare a response, it is necessary to obtain information from other persons, notifying the applicant of the extension of the term for its consideration. Notification of the extension of the period for consideration of the request (appeal) indicating the reasons for such an extension is sent to the applicant before the expiration of the 30-day period for considering the request (appeal) using the state information system of housing and communal services or in writing using the sending method that allows you to set the date sending or confirming the fact of delivery (receipt).

38. The managing organization, partnership or cooperative is obliged to keep the request (appeal) and a copy of the answer to it for 3 years from the date of its registration.