Recalculation for utilities according to the law. Recalculation of utility services: what you need to know when recalculating the cost of utilities

Know how to calculate utilities according to Decree 354 - this means to control the correctness of the calculation of payments. The Decree describes all methods of calculating resources - water, gas, light, sewerage, and not only for individual meters and tariffs, but also for common house appliances. Do you know what quality services should be delivered? And that you can return the fee for substandard? Does the management company calculate accruals correctly? We will analyze the legal act and find out all the subtleties.

What is a utility bill

They brought you a receipt for paying utility bills and you suddenly saw that the amount had changed. The first thought is a mistake. Only whose? Most often, utility providers try not to make mistakes in the calculations, since an error is fraught with going to court with the ensuing consequences.

However, you should be aware that in some cases utility bills may be reduced or increased, that is, recalculated. The supplier can recalculate the payment upwards in such cases:

the deadline for checking meters has expired (recalculation will be made according to tariffs, and not according to instrument indicators);
unauthorized tie-in into the pipeline (a pipe with a large cross section allows more water to pass through, therefore the tariff will be recalculated);
the seal or the integrity of the meter is damaged.

You can reduce the cost of already paid resources if:

the quality of resources does not meet the requirements of the law;
there were interruptions in the supply of resources;
tenants (one or more) were absent from the apartment for a long time;
one of the residents has died.

Since the recalculation is a change in the cost of already paid services, the difference in payment is reflected in the following receipts for payment.

Recalculation due to poor resource quality

Annexes to the 354th Decree are quality requirements utilities and grounds for recalculation, indicating the difference. More about each service.

Cold water:

in case of accidents, interruptions in the supply of water are permissible, maximum - 8 hours per month, of which a shutdown is allowed for no longer than 4 hours at a time (for each hour without water over the set time, its price decreases by 0.15%. That is, if water was turned off for 10 hours in a month, then the cost of cold water supply paid for this month will decrease by 0.3%);
water quality must comply with SanPiN 2.1.4.1074-01. If there is no compliance, then the entire period when water was supplied of poor quality must be deducted from the payment (you can check the quality in special laboratories, for example, at the local branch of Rospotrebnadzor);
the water pressure in the tap should be in the range from 0.03 MPa to 0.6 MPa (if the pressure in the pipe differs by 25% from the set value, then for each hour of such water supply the cost of water decreases by 0.1%. If the difference is greater than 25 %, then the payment for each hour must be deducted from the payment made).

Hot water:

admissible interruptions are possible for 8 hours a month (one-time shutdown - no longer than 4 hours; in case of accidents on a dead-end highway - for 24 hours; shutdown for prevention and repair - no more than 14 days). For every hour when hot water was turned off over the period, the cost is reduced by 0.15%;
the water temperature in the tap should be in the range from 60 to 75 degrees Celsius (deviations are allowed: from 0 to 5 in the morning - by 5 degrees, from 5 in the morning to 0 o'clock - by 3 degrees). For every 3 degrees difference from the permissible norm, the cost of hot water for the last month decreases by 0.1 percent. And if the temperature in the tap is below 40 degrees, then every hour of consumption of such water must be recalculated at the rate of cold water;
water of poor quality, as in the case of cold water, is not paid;
the pressure in the tap should be in the range from 0.03 MPa to 0.45 MPa (for each hour of low pressure water supply, despite the fact that its indicator differs from the norm by 25%, the price of hot water should be reduced by 0.1%; drop or increase in pressure by more than 25% - the basis for the deduction of the full cost of the service).

Sewerage:

permissible interruptions in the sewer system - 8 hours in a month in total (4 hours - at a time). For every hour when the sewer works intermittently beyond the allowable time, its cost decreases by 0.15%.

Electricity:

it is permissible to cut off electricity for 2 hours a year if the line is powered by two sources, and for 24 hours if there is only one power source (every hour without electricity in excess of the established norm - minus 0.15% of the price of electricity);
voltage in the network of the apartment - 220V (± 10%). For every hour of voltage deviation from the norm, the cost of electricity falls by 0.15%.

Gas supply:

it is permissible to turn off the gas for no longer than 4 hours per month in total. The price of gas also falls by 0.15% for every hour without gas in excess of the allowable rate;
supply of poor quality gas is not paid (the amount paid for the period when bad gas was supplied to the apartment must be deducted);
gas pressure - 0.0012 MPa (±0.0005 MPa). The amount paid for low pressure gas is deducted from the payment.

Heating:

during the heating season, it is permissible to turn off heating: for no longer than 24 hours in a month in total (and at a time at an apartment temperature of +12 degrees - for 16 hours; at an apartment temperature of +10 to +12 degrees - for 8 hours; for 4 hours at temperatures from +8 to +10 degrees). Recalculation for heating: for every hour when the temperature in the apartment deviates from the norm, the cost of heating decreases by 0.15%;
temperature standards in the apartment are not lower than: +18 degrees in living rooms (+20 in the corner). Permissible deviations: exceeding by no more than 4 degrees; a decrease from 0 am to 5 am - by 3 degrees, from 5 am to 0 am - is not allowed. For each hour of deviation from the temperature norm, the price of heating decreases by 0.15% for each degree.

How to determine the fact of poor quality of resources or interruptions in supply

The procedure is explained in Chapter X of the Ordinance. If you're in doubt:

as gas, hot or cold water;
in the magnitude of the pressure of gas or water;
in the magnitude of the voltage in the electrical outlet;
in temperature during the heating season, etc.,

Call the emergency team(Vodokanal, Gorgaz, Energosbyt or Heating systems). The call must be fixed: call the emergency number, introduce yourself, give the exact address and the problem. Data about both your call and the departure of the brigade is always recorded in dispatch logs. Then you need to write down the name and position of the dispatcher, the time of the call and find out the number of the incoming telephone message. This moment is the starting point.

Next, the dispatcher is obliged to report the cause of interruptions in the supply of resources, if it is known, or send an emergency team to the call. If the matter is not in interruptions in the supply of resources, but in quality, then the dispatcher is obliged to agree with you on the date and time of the service quality check.

Check order.
At the appointed time, using special devices or other methods, technicians are obliged to check the fact of a violation of the quality of the service. If the time is not agreed, the check must be carried out no later than 2 hours from the moment of the call.

Upon completion of the audit, an act is drawn up, which records:

date and time of the inspection;
the fact of violation of the quality of services for the supply of communal resources;
responsible persons.

A copy of the act should be given to you in your hands. Demand!

If a dispute arose upon the fact of the check, for example, the contractor does not agree with the fact of a quality violation, the consumer has the right to organize an examination either in Rospotrebnadzor or in an independent expert organization. In this case, in the act of verification it is necessary to fix:

who initiated the examination;
who takes samples and how (if required, for example, when testing water quality);
when and where the examination will be carried out.

Attention!
The performer is required to pay for the examination., and the conclusion of the expert will be attached to the verification report. If the expert does not see a violation of the quality of services, the consumer will be obliged to pay the cost of the examination to the contractor.

The case when the performer did not send a team, did not agree and did not report on the inspection, or it is simply impossible to get through to the dispatcher, the inspection can be carried out on your own:

invite at least two tenants of the house and Chairman of the HOA, housing cooperative or house manager;
jointly draw up an inspection report;
appoint a quality examination if necessary;
conduct an examination and attach the expert's conclusions to the act.

If the fact of violation is confirmed, then the beginning of the violation of the supply of services will be the time of the call to the dispatcher, and the end will be a message about the elimination of violations or an entry in the dispatcher's log.

How to calculate the correct calculation of utility bills

Every resident of a high-rise building must have had questions - is the management company calculating payments correctly? This is especially true for general house needs and the most expensive service - heating. Appendix No. 2 to Decree No. 354 contains all the formulas for calculating any service - both calculation by meters and tariffs.

If you are interested in checking the correctness, and calculate the price of the delivered services yourself. Dreary work on calculations, but literate people can significantly reduce payments. So there are many examples. For the correct calculation you will need:

contracts with resource-supplying organizations;
technical plan of a house or apartment (to calculate the area);
log of readings of common house meters;
tariffs for services (can be found on the FTS website - federal service by tariffs);
payment orders for general house payments or receipts for paying utility bills for an apartment.

Find discrepancies in your favor - write a request for recalculation!

For what period can I make a recalculation for utilities

The general statute of limitations is 3 years. That is, you have the right to recalculate payments within this period - for the last three years. But for this, you must have all paid receipts on hand. No wonder lawyers advise keeping payment documents for three years!

Today, many people use non-cash payments in online banking. Every time you pay a utility bill, print out receipts and put them in a pile.

To return the overpayment, you need to contact the person who sends the receipts:

in management company;
to the housing office;
directly to suppliers.

Application for recalculation of utilities

The application is written in any form, but if you want, use our
. Evidence of overpayment must be attached to the application, for example:

checking act;
expert's conclusions;
overpayment calculation.

Write the application in two copies, one of which register with a specialist of the housing office or management company and keep it with you. After 5 working days, the recalculation must be made, and the overpayment is taken into account in the receipts for the next month.

If the performers dispute the overpayment, no later than one month from the date of registration of the application, they are obliged to send a reasoned refusal to the addressee.

In this case it is possible to oblige performers to recalculate for utilities according to Resolution 354 in court. Up to 50 thousand - in the world, more - in the district or city. Such statements are not subject to state duty, as these are claims for the protection of consumer rights.

These housing issues are regulated in our state - the Russian Federation by the following regulations, with which it is best to familiarize yourself, and then, on incomprehensible legal issues, it will be possible to calmly and

consult with lawyers who specialize in housing matters and have litigation experience in housing disputes.

1. Housing Code of the Russian Federation (hereinafter LC RF).

2. Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings approved by Decree of the Government of the Russian Federation of May 6, 2011 No. 354, which are valid throughout Russia from September 1, 2012 to the present.

3. Rules for the provision of public services to citizens, approved by Decree of the Government of the Russian Federation of May 23, 2006 No. 307, which were in force throughout Russia until September 1, 2012.

So, according to Part 1 of Article 155 of the Housing Code of the Russian Federation, payment for housing and utilities is paid monthly until the tenth day of the month following the expired month, unless a different period is established by the apartment building management agreement or by decision of the general meeting of members of the homeowners association, housing cooperative or other specialized consumer cooperative created to meet the needs of citizens in housing in accordance with federal law on such a cooperative (hereinafter referred to as another specialized consumer cooperative).

According to Part 11 of Article 155 of the Housing Code of the Russian Federation, non-use by owners, tenants and other persons of premises is not a reason for non-payment of payment for residential premises and utilities. In case of temporary absence of citizens, payment for certain types utility services, calculated on the basis of consumption standards, is carried out taking into account the recalculation of payments for the period of temporary absence of citizens in the manner approved by the Government Russian Federation.

According to Part 1 of Article 157 of the Housing Code of the Russian Federation, the amount of payment for utilities is calculated based on the volume of consumed utilities, determined by the readings of metering devices, and in their absence, based on the standards for the consumption of utilities approved by the authorities state power subjects of the Russian Federation in the manner prescribed by the Government of the Russian Federation.

According to the Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings, it is possible to recalculate for utilities in residential premises, approved by Decree of the Government of the Russian Federation No. 354, RECALCULATION for payment for utilities is done in three cases:

1. If you were absent from home for more than 5 days (this fact must be documented by presenting, for example, a travel certificate or an extract from the hospital);

2. If the utility service was not provided in full or of inadequate quality (for example, cold water flowed from the tap instead of hot);

3. If the service was not provided at all (there was no electricity, water, gas or heat for some time).

Section VIII of these Rules establishes that recalculation is carried out only for hot water, cold water, gas, electricity and sewerage, and that it is possible only in the absence of individual and common house metering devices for these resources. It is produced in proportion to the number of days of the period of temporary absence of the consumer, but not more than 6 months. When determining the period of absence of a citizen, the day of his departure and return is not taken into account.

Unfortunately, you did not indicate in your request what kind of recalculation for utilities you are interested in and in connection with this.

Enactment of Government Decree 354 allows citizens to recalculate payments rent under certain conditions.

Based this document consumers of housing and communal services can check the correctness of the accrual of payments, as well as demand a reduction subject to certain conditions.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

Can utility bills be recalculated?

Decree 354 was originally adopted by the Government of the Russian Federation in 2011.

Like other laws in it current amendments and changes are made.

New edition PP 354 entered into force at the end of 2015. This legislative act regulates the procedure for generating bills for housing and communal services, establishes consumption standards.

Recalculation can be made by the service provider. Moreover, during the procedure, the amount in the receipt can both decrease and increase. Provider has the right to increase the cost of services if:

counters were not verified on time. In this case, payment is made at tariffs that are higher than payment according to the indicators of metering devices;
a tie-in into the pipeline was independently made if the diameter of the pipe exceeds the established standards;
there are no seals on the meter, or its integrity is broken.

Downward recalculation at the initiative of the consumer is possible if there are no individual or common house meters.

Some housing and communal services not subject to recalculation:

heating of residential premises (recalculation can be made only in case of a complete shutdown or at a temperature that does not meet the standards);
gas supply for heating purposes;
payment for common house needs;
sewerage is separate from water supply.

Heating bills are recalculated exclusively through the court. It will be necessary to attach a sufficiently large number of supporting documents.

Is it legal to turn off utilities for prolonged non-payment? find out right now.

Foundations

For what period can I make a recalculation for utilities and under what circumstances is it produced??

To apply for recalculation, weighty grounds are required, listed in Resolution 354:

Prolonged absence of residents(if no one lived in the apartment). A period of absence is considered to be a period of 5 days or more. If several people live in the apartment, recalculation is made when submitting an application from each. New accruals are made based on the number of days of absence.
Complete lack of services. There are standards for the legal shutdown time of services. If the shutdown periods do not exceed these periods, the recalculation of payment should not be made.
Poor quality services. Independent measurements of quality are not recognized by managers, therefore they should be carried out by specialists. When measuring, the water pressure is estimated, chemical composition, transparency, temperature of hot water supply. If in doubt about the quality of water, you can contact Rospotrebnadzor. When evaluating the power supply, voltage and current strength are measured.

Where to apply?

An application for recalculation is submitted to the management company or directly to the company providing housing and communal services. Contact details are on the receipt.

In case of poor-quality provision of services, it is possible to contact Rospotrebnadzor, Housing Inspectorate.

Depending on the type of contracts concluded and the way the house is managed you can contact:

directly to service providers.

Application rules

How to write an application for the recalculation of utilities?

Application for recalculation does not have a fixed form and written in free form general rules execution of this business document.

The following items are required in the application:

The name of the organization the tenant is contacting.
Personal data.
Residential address.
Please make a recalculation indicating the type of service.
The period for which the payment is to be recalculated.
Grounds for recalculation with indication of attachments to the application.

The document can be sent by registered mail with notice and a description of the applications or take it directly to the organization. When submitting papers in person, the application is made in two copies. One is given to the employee, and on the other you need to get a signature, seal and registration number document.

You can sample an application for the recalculation of utility bills.

Package of documents

What documents are needed for the recalculation of utilities? The list of attachments to the application depends on the grounds for recalculation and must confirm the facts.

For recalculation due to temporary absence:

certificate from the employer on a business trip;
certificate of stay in a hospital;
checks from the hotel;
certificate of temporary registration in another city;
certificate from the educational institution;
certificate from the HOA about living in a summer cottage.

For recalculation due to inadequate quality of services:

an act indicating the date of inspection and the address of the premises;
expert opinion.

Each document must be legally correct. References from various organizations must contain their details, seal, signature of the employee, so that it is possible to verify the information indicated in them.

Timing

The opportunity to apply exists only within 30 days after the occurrence of grounds for this action. If the need for recalculation is due to the absence, can apply before departure by providing the necessary confirmation. The recalculation will be reflected in the receipt for the next payment period.

When applying before departure, the maximum recalculation period is 6 months. If you do not live for a longer period, a new application must be submitted after six months.

A missed deadline for submitting an application may serve as grounds for refusing to recalculate. If the deadline has been missed good reason, will have to seek recalculation in court.

According to the law, timely filed and confirmed necessary documents statement due within 5 working days.

If the Criminal Code refuses to recalculate, it must do so in writing with justification of the reasons for refusal. A consumer who is confident in his innocence can contact the prosecutor's office or the court, just observe.

Examples

How to recalculate utility bills? Recalculation of a specific type of service depends on the method of calculating the amounts for their payment:

Make adjustments to payments if necessary during the absence of residents all services are recalculated at the same time. The amounts charged for monthly payments are divided by the number of calendar days. After calculating the cost of services for one day, the amount is multiplied by the number of days of absence, and the result is subtracted from the total amount of payments.
Recalculation of gas fees made in the absence of a meter in the apartment. How long is possible? An amount proportional to the days of absence is deducted from the total gas charge.
Recalculation of electricity bills is possible only if the payment was accrued according to the standards, and not according to the meter readings. Sometimes extra kilowatts are charged by mistake of controllers.

In this case, it is necessary to contact the suppliers for re-measurements, and on their basis, recalculate.

Features for heating

It is possible to reduce the amount of payments for heating in case of improper provision of this service.

The basis will be non-compliance temperature regime in room.

It is almost impossible to prove the fact of low temperature if the following factors are present in the room:

heat loss due to inadequate quality of door or window blocks. However, with a small heat transfer of heating devices, this fact can be disputed;
air locks located in risers. If the housing office employees were not allowed into the apartment to eliminate traffic jams, when applying, the tenants will be refused;
insufficient temperature of heating radiators due to proper care of the owners for them. Old radiators must be replaced. If the temperature in the risers meets the standards, and the batteries do not heat up due to blockages in them, the owner must resolve this issue on his own.

It is almost impossible to achieve a reduction in heating bills under these circumstances.

If, during the high-quality operation of the heating equipment, the temperature in the apartment does not reach the prescribed level, the consumer may demand a reduction in payment by doing your own calculations.

There is no general calculation formula, since in each individual case, both the low temperature of the devices and their complete shutdown are taken into account.

Calculations are made as follows:

Calculations for daytime and nighttime are made separately, since the standards for these periods are different.

Prove the fact of violation of standards can only be provided by providing official temperature measurements made by an initiative group of residents or a special commission.

How to force the service provider to recalculate?

Practice shows that service providers are in no hurry to reduce the amount in payments, and in some cases it is quite difficult to prove one's own innocence. If the Criminal Code refuses to recalculate payments, it is necessary to obtain a refusal from them in writing.

On the basis of the refusal paper received, you should write a complaint to Rospotrebnadzor or the prosecutor's office.

As a rule, inspections initiated by these regulatory organizations help to reason with utility providers.

To the controlling organization you need to submit an application describing the situation, attaching to it the refusal of public utilities and the entire package of documents listed earlier.

If even after the inspections of the regulatory authorities it was not possible to achieve a positive result, should file a lawsuit.

Thus, the recalculation of payments for housing and communal services can be made at the request of the tenant and in the presence of relevant supporting documents.

If you are sure that you are right, demand a reduction in the amounts in the payment or issue a written refusal.

QUESTION:
Hello! We bought an apartment in an apartment building three years ago. It stands in a rough finish, a common house meter and individual metering devices in each apartment are installed on the house. The readings were passed, they were zero, the heating was turned off, and, accordingly, they did not pay for heating. A month ago, they sent a bill for utilities, included payment for heating for these three years, explaining such a recalculation by the fact that individual metering devices were not installed / broken in the house in 8 apartments and the owners do not intend to repair / install them, so the management company made a recalculation by area. Our heating has not worked for three years. The Criminal Code substantiates this by the fact that general meeting tenants, voted for, no one was against such a recount. (this is understandable, it is beneficial to many, many still owe the Criminal Code. How to be, tell me please?
Can the Criminal Code make a recalculation for three years?
Our heating did not work at all, the readings are zero, why do we need to pay for it.

The calculation procedure will also be affected by the legislation of your region, because. the standards for the consumption of utilities (used in some cases) and the procedure for paying for the utility service "heating" (on a monthly basis during the year or only during the heating season) are established by the executive authorities of the constituent entity of the Russian Federation. How specific the calculations can be can be judged, for example, by these.

If the Criminal Code provides you with a calculation of the amount of charges with justifications, and there are no comments on it, then this can be considered a sufficient basis for paying this amount for this service.

In other cases, you have the right to file a reasoned complaint with the State Housing Inspectorate for your region.

It is also recommended to calculate the amount of payment in "rub. per 1 sq.m. the total area of the apartment per month”, which you get over these three years on average, and compare with similar houses in your area with the calculation: a) according to the common house metering device; b) according to the approved consumption standard.

Perhaps everyone is familiar, because every month apartment owners receive relevant notifications. In the future, they either pay the bills themselves, or transfer them for payment to the tenants of the residential premises. Whatever the case, payment must be made.

However, situations often arise when the accrued amounts literally frighten the payers. They do not understand where such amounts could come from. For the purpose of litigation, service users have to contact management companies to check the charges and, if an error is found, to recalculate.

Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:

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But the need for recalculation may occur in other situations. For example, in fact, one person lives in an apartment, and a large number of residents are indicated in the payment. Another option - in the apartment temporarily, and the communal apartment continues to come in the same size.

Foundations

So, asking the management company to recalculate the rent is available for the following reasons:

services were not provided properly;
services have not been provided for a long time;
change in the form of ownership of a dwelling;
receiving;
absence for some time of tenants in the apartment.

The most common basis for recalculation is precisely the last point - the temporary absence of tenants in the apartment, however, it should be noted that even in this case, at least some money will have to be paid

“Reset” accounts will only be possible for the following services:

gas supply;
electricity;
water supply;
drainage;
water heating;
garbage removal.

Applying

If there is a reason to ask for a recalculation of the rent, you should proceed to the next step - writing an application to the management company. This procedure seems to be the most difficult for the owners, because they do not know what the approximate content of the text should be.

The following instruction will be of some help in this situation:

In the upper right corner, information is written to whom the application is assigned and from whom (for example, the head of the Comfortable Housing Management Company Alexander Sergeevich Pugachev (here the name of his managing organization and the full name of its head - exact information on this matter must be requested from the utilities themselves) from Lilia Ivanovna Ivanova, residing at ... (applicant's data is displayed, respectively)).
Then, just below the middle of the line, the word “statement” is written. It begins with a capital letter, after this word a period is not put.
The text of the statement follows. It will look something like this: “I ask you to recalculate the amount of payment for housing and communal services (here you should specify for which services: gas supply, electricity, water supply, etc.) for the period from ... to ... (exact dates are indicated) " .
The reason for the request should then be stated. For example, "due to the fact that Ivanova Marina Sergeevna and Ivanov Sergey Alekseevich were temporarily absent from the occupied living quarters."
After that, you need to prove the correctness of your words. It will look like this: “The following document is the basis for the recalculation: ... (indicate the name of the document, according to which the absence of residents during the specified periods is confirmed permanent place residence) attached to this application.
And at the very end of the document, the date of the application is indicated and the signature of the applicant is affixed.

How is the recalculation of rent for previous months

But not everyone knows how the rent for the previous months is recalculated, and, in general, for what period it is possible to return erroneously accrued funds. And it would not hurt to be aware of this, since public utilities often violate the rights of consumers, voicing unreliable information to them and thereby not returning the due amounts.

Maximum terms

Most often, utilities violate the rights of consumers by recalculating only for the last six months / 3 months, etc. However, in reality, the statute of limitations 3 years. This means that the recalculation should be carried out for this period (of course, if there are documented grounds for this).

Backdating

Not everyone knows that service payers have the right to demand a refund retroactively. So, for example, if the family was entitled to benefits for paying utility bills, but they were not taken into account when making accruals on rent, then the owner has the right to request a recalculation for the last 3 months payment.

If it is supposed to recalculate retroactively due to the establishment of incorrect tariffs, then the statute of limitations will not be taken into account here: utilities will have to recalculate the amount of charges from the date of change of these same tariffs

Rights and regulations

Every citizen has his own rights and obligations and no one can interfere with them. However, public utilities often contradict Russian legislation. To be more aware of the rules for making recalculations, it does not hurt to study part 8 of the Decree of the Government of the Russian Federation "On the provision of utilities to owners and users of premises in apartment buildings and residential buildings."

So, according to him, if you do not live at the place of permanent residence for a period from 5 days, the owner or tenant of the residential premises has the right to ask his management company to perform a recalculation of housing and communal services for the period of absence. But this rule applies only to apartments in which metering devices are not installed due to the technical impossibility of doing this.

But they can refuse to recalculate the rent for previous months for the following reasons: the required meters are not installed in the apartment, although technical possibility this is available or if the metering devices installed in the residential premises are out of order.

It should be noted that not all utility services can be recalculated. So, for example, payment for common house needs will still be made at the usual rates. This rule is also indicated in the previously cited normative act.

Often solves the issue of debt restructuring and contributes to the development of a debt repayment mechanism.