AGREEMENT No. ___________
for the provision of services for information technology support of software 1C
Of the year
Partner of the 1C company "AT-inform LLC", hereinafter referred to as the "Contractor", represented by the head of the support department Larisa Leonidovna Vladimirova, acting on the basis of Power of Attorney No. 02/01 dated 01.02.14, on the one hand, and ___________, referred to hereinafter, the "Customer", represented by ___________, acting on the basis of ___________, on the other hand, have entered into this agreement (hereinafter referred to as the Agreement) on the following:
- SUBJECT OF THE CONTRACT
- The Customer instructs, and the Contractor undertakes to provide the Customer with information technology support services software products"1C:Enterprise", hereinafter referred to as "PP". The list of serviced checkpoints, the scope of services, the frequency of services, the timing of the provision of services and the cost are agreed by the parties in Appendix 1 to this Agreement which is its integral part.
- The Contractor's services are aimed at ensuring the Customer's ability to freely and uninterruptedly use the typical functions and capabilities of the 1C:Enterprise software described in the user documentation, including the documentation in in electronic format posted on the websites of the copyright holder. The implementation of specific functions and capabilities not described in the documentation in accordance with the needs or expectations of the Customer can be performed on the basis of a separate application for adaptation (Appendix No. 3)
- COST OF THE CONTRACT AND PAYMENT PROCEDURE
- The cost of basic services provided in accordance with Appendix 1 is - __________ (_____________)
- The fact of performance of services is confirmed by the act of rendering services.
- In the case of providing the Customer with services that are not included in Appendix 1, the Contractor issues an additional invoice for the services rendered.
- The cost of services is determined in rubles based on the cost of one hour of the services of the Contractor's specialist - 1200 rubles excluding VAT.
- When rendering services outside the city of Perm, a multiplying factor is applied that takes into account travel and transportation costs, or the overhead costs of the Contractor's specialists are paid.
- Payment for the Agreement is carried out by the Customer on the basis of the Contractor's invoices by transfer Money to the current account or in cash to the cash desk of the Contractor within three days from the date of receipt of the invoice.
- RIGHTS AND OBLIGATIONS OF THE CONTRACTOR
- The Contractor undertakes to provide services, the frequency and volume of which is determined by Appendix 1.
- In case of non-compliance by the Customer with paragraphs. 4.1, 4.2, 4.7 of the Agreement, the Contractor has the right to suspend the provision of any services under the Agreement until the violations are completely eliminated by the Customer.
- In the event of failures in the 1C:Enterprise software caused by errors made by the Contractor's specialists, the Contractor is obliged to correct the deficiencies identified by the Customer within the time period agreed with the Customer at its own expense.
- The Contractor undertakes not to disclose the confidential information of the Customer obtained in the course of the execution of the Agreement.
- RIGHTS AND OBLIGATIONS OF THE CUSTOMER
- The Customer undertakes to provide the Contractor with documents (registration cards or registration forms) confirming the licensed nature of the 1C:Enterprise software before the start of the provision of services.
- The customer undertakes to pay the basic and Additional services according to invoices.
- The fact of the provision of all services under the contract is recorded in the "Working Time Sheets" and signed by both parties. Acts are signed on the basis of the “Working Time Sheets” and an invoice is issued for the services rendered.
- If the Customer fails to sign the Service Acceptance Certificates within 7 calendar days The Contractor must be sent a written document describing the reason for the refusal to accept the services. In the absence of written documents within the specified period, the services are considered performed and are subject to payment in the manner prescribed by the contract.
- During the operation of the 1C:Enterprise software, the Customer is obliged to comply with the requirements of the user documentation and, at reasonable intervals, create archive copies of databases on their own local media, other than the storage location of the main database, in order to prevent data loss due to reasons beyond the control of the parties.
- If it is necessary for the Contractor's specialist to visit the site of the PP installation, the Customer undertakes to provide access to the territory and to the Customer's PP, to ensure operability and, if necessary, connect to the Internet.
- When changing the details, location, email address or phone number, the Customer must notify the Contractor no later than seven working days from the date of such changes.
- If the Customer violates clause 4.6 of the Agreement, as a result of which the Contractor cannot fulfill its obligations under the Contract, the Customer is obliged to pay the Contractor the cost of the departure of the Contractor's specialist in accordance with the Contractor's current price list.
- The customer is obliged not to violate the terms of use of the 1C:Enterprise software set by the copyright holder.
- If the Customer loses the right to use specific 1C:Enterprise software, in particular due to the assignment of the rights to use to a third party, the Customer is obliged to immediately notify the Contractor about this. The validity of the Treaty in relation to such programs is terminated.
- When deciding on the independent installation, adaptation and modification of the 1C:Enterprise software, the Customer releases the Contractor from liability for possible incorrect work and subsequent program failures.
- Information about the release of new versions, releases, reports can be obtained by the Customer on the developer's websites, at seminars conducted by the Contractor or by calling the consultation line.
- The Customer has the right to demand the accurate and proper performance of all services provided by the Contractor within the time limits specified in Appendix 1 to this Agreement.
- In case of improper performance of the services described in Appendix 1 to this Agreement, the Customer has the right to demand their performance at the expense of the Contractor without additional payment within the terms agreed with the Contractor.
- Customer must pick up media with optional information support during the term of the agreement, but no later than 30 days after its expiration, unless otherwise specified in Appendix 1 to this agreement. Otherwise, the Contractor has the right to dispose of the media unilaterally without notifying the Customer.
- OTHER CONDITIONS
- Exclusive rights to 1C:Enterprise software and 1C:ITS databases belong to 1C LLC and are protected by the laws of the Russian Federation.
- For non-fulfillment or improper fulfillment of obligations under the Agreement, the Contractor and the Customer shall be liable in accordance with the current Russian legislation.
- The contract is drawn up in two copies, having the same legal force.
- The Contractor and the Customer are released from liability for partial or complete failure to fulfill obligations under the Agreement, if such failure was the result of force majeure circumstances (force majeure).
- The Contractor has the right to unilaterally increase the cost of one hour of services by notifying the Customer one month before the start of work.
- CONTRACT TIME
- The Agreement comes into force from the moment of signing by both parties and is valid for the period specified in Appendix 1.
- The contract is automatically extended in the absence of a written notice from one of the parties one month before the expiration of the current contract.
- The contract may be terminated by mutual agreement of the parties with a written notice of at least one month in advance or in the manner prescribed by the current civil legislation.
Information technology support (1C:ITS) is a comprehensive support that 1C together with its partners provides to users of 1C:Enterprise programs.
Support is provided under the 1C:ITS agreement. The type of this agreement determines the list of services that the user receives. The most convenient for specialists is the service under the 1C: ITS PROF level contract.
By concluding a 1C:ITS agreement, each user of 1C programs:
- will be sure of the legality of the received updates of software products of the 1C company;
- will have the opportunity to use all the knowledge and experience accumulated by the methodologists and experts of the company "1C" in the field accounting, taxation, personnel records;
- learn how to work effectively in 1C programs, making the most of the powerful functionality built into the 1C:Enterprise system by developers;
- will be aware of changes in legislation and their reflection in 1C programs;
- will be able to get personal advice from leading experts, auditors, methodologists and developers of 1C and partners;
- will receive qualified assistance from partners in installing, updating programs and connecting all information resources firms "1C";
- will be able to send reports directly from the 1C program with one click.
What is included in 1C:ITS?
Updates 1C:Enterprise programs and configurations.
Professional information systems ITS– an extensive methodological library for accountants, personnel officers, managers and technical specialists. Accounting, taxation, reporting, personnel work described both "in general" and from the point of view of implementation in specific 1C:Enterprise programs. Also considered legal issues, electronic versions of popular accounting journals are posted, answers to user questions are given. All materials are provided with links to codes, laws and regulations. Different versions of information systems are designed for different categories of users and have different amounts of information.
Program updates and ITS information systems are available to users on its.1c.ru website and on monthly DVD releases.
Service and consulting services provided by 1C and partners of 1C.
Services:
- connection to Internet resources "1C", setting up the User's Personal Account;
- setting up and updating the 1C program, creating archive copies of the user's working database;
- training in the use of information ITS system, selection of materials from the information system at the request of the user;
- other services.
All service engineers working for the user undergo mandatory certification on knowledge of programs "1C" and the information system ITS.
Consulting services:
- on programs "1C" (a line of consultations of firm "1C" and partners);
- on accounting, taxation, insurance premiums (questions are answered by leading auditors, experts and methodologists of the 1C company. Service “Ask an auditor a question”);
- on personnel records and settlements with personnel (experts of the company "1C" on personnel issues answer the questions. Service “Ask a question on personnel records”).
Who and how can conclude a 1C: ITS agreement?
The 1C:ITS agreement can be concluded by:
- Only official registered users of 1C:Enterprise programs;
- Only with official partners of the company "1C".
Official registered users of 1C:Enterprise programs are legal entities or individuals who have purchased a legal version of the program and registered it with 1C.
In order to receive all guaranteed services under the support agreement, you need to follow the rules for its execution.
The 1C:ITS support agreement is drawn up in two stages:
1. A contract for information technology support of 1C: ITS is concluded between the user and the official partner of 1C.
We will advise you.
2. The official partner registers this 1C: ITS maintenance agreement with 1C.
You can check whether your agreement is registered with 1C on the page Check registration of the agreement and access to the Internet version of the ITS
What are the 1C: ITS contracts?
In total, there are six types of 1C: ITS contracts, four of which are PROF level contracts with an optimal set of services and full (or special) access to information system 1C:ITS:
- 1C:ITS PROF- recommended for commercial organizations, where personnel officers, economists, accountants, accountants and IT specialists come into contact with 1C:Enterprise programs. At the same time, not only the above specialists, but even the heads of commercial organizations will be able to use the materials of the sections of the 1C: ITS information system available under this agreement;
- 1C:ITS Budget PROF- designed for state, autonomous and budgetary institutions, where users interact with the programs "1C: Accounting public institution". Under this agreement, full access to the 1C: ITS information system is provided, which, in particular, contains valuable information for personnel officers, economists, accountants, accountants and IT specialists of state (municipal) institutions;
- 1C:ITS Construction and housing and communal services- is concluded with construction and housing and communal services organizations. The IS 1C:ITS materials available under this agreement can be used not only by accountants, economists and IT specialists, but also by engineering and technical workers;
- 1C:ITS Medicine- will be especially interesting medical institutions with an in-hospital pharmacy, pharmacy chains and retail pharmacies, as well as other organizations involved in the turnover medicines. The access to the 1C:ITS information system provided under this agreement is necessary not only for managers, accountants and IT specialists, but also for pharmacists of medical institutions.
How can I get support assistance?
When purchasing any 1C:Enterprise program (except for basic versions) in the usual way or according to the upgrade scheme, users are entitled to a grace period for maintenance.
- preferential support for 12 months under the 8 + 4 scheme (1C: ITS support of the PROF level for 12 months at the price of 8 months).
Confirmation that the user is entitled to preferential support is a coupon enclosed in the box with the software product. The coupon must be filled in with your data and transferred to the partner from whom the software product was purchased. The coupon must be registered by the partner in the 1C company in the same way as the support agreement.
When buying a program, check for a coupon for preferential support. Sample coupon (pdf) .
You can check whether your coupon is registered with 1C on the page Check the registration of the 1C: ITS agreement and access to the Internet version of 1C: ITS. To check, you need to enter in the form window registration number the 1C:Enterprise program used.
For a grace period, the partner is obliged to provide the user with access to the 1C: ITS information system and support services of the PROF level.
Please note that termination of the contract during the period of preferential support leads to the loss of the right to further preferential support for this registration number.
Explanation. The full range of standard services at no additional charge for the period of preferential support is provided only if:
1. No changes were made to the program, i.e. the program is "typical". To find out if you are working in a typical or modified configuration, read the article on the Buh.ru website.
2. Travel time from the partner's office to the user's office for public transport does not exceed one hour.
3. Updating is performed for one software product, for one infobase, at one user's workstation.
4. Time spent on work does not exceed one hour.
Question. What to do if there is no coupon for preferential support in the box with the 1C program?
Answer. Ask about a coupon for preferential support from the partner who sold you the program, and write a request to 1C at the address [email protected].
How long is the contract 1C: ITS?
The 1C:ITS agreement is concluded for a period of 1, 3, 6, 12 and 24 months (depending on the type of 1C:ITS agreement).
During the grace period, users of 1C:Enterprise programs can choose one of two preferential support schemes:
- three months of preferential support without additional payment;
- preferential support for 12 months according to the 8 + 4 scheme (1C: ITS support of the PROF level for 12 months at the price of 8 months).
How to become an official registered user of 1C:Enterprise?
To become an official registered user of 1C:Enterprise, you must:
- Purchase a legal version of the 1C:Enterprise program (from a 1C partner, in a store or directly at 1C);
- Independently or with the help of a partner of the 1C company, register a software product in Personal account user on Portal 1C: ITS.
You can check the registration in the company "1C" by e-mail [email protected].
If the data that was specified when registering the product in the 1C company has changed, you should notify the partner with whom you cooperate, as well as the 1C company by e-mail [email protected].
Who needs to conclude a 1C: ITS agreement?
Maintenance of 1C:Enterprise software products of PROF versions and their legal updating is possible only if there is a 1C:ITS agreement.
Without a valid 1C:ITS contract, the right to use the program is not lost, the program will work in full, but the user has the right to install only those updates from 1C that were received before the expiration of the 1C:ITS contract. In this case, the user retains the right to independently change the program code.
In order to have no doubts about the legality of using updates and information resources, we recommend that users check the validity of the 1C: ITS agreement for their software product on the 1C website in the form Check the registration of the 1C: ITS agreement and access to the Internet version of IS 1C: ITS. To check, you must enter the registration number of the 1C:Enterprise program you are using.
A detailed description of the conditions for supporting software products is published on the website of the company "1C".
Explanations on the conditions for distributing updates to 1C:Enterprise programs and information resources of the 1C company are given in Information letter No. 10275 dated 06/09/2009.
How to conclude a 1C:ITS agreement correctly if an organization uses several 1C:Enterprise programs?
Many organizations use several 1C:Enterprise software products to automate their activities. In order to comply with the terms of support, it is necessary that the 1C: ITS agreement applies to all programs acquired by the organization.
If the organization uses different software products "1C: Enterprise", for example: "1C: Accounting 8" and "1C: Payroll and Human Resources Management 8", then both software products can be serviced under a single 1C: ITS agreement. Different software products must be registered with 1C for one legal or individual. At the same time, it should be borne in mind that the cost of an information technology support agreement and the volume of services provided may differ from those recommended by 1C, because the operating conditions of the programs differ from the typical ones. The cost of the maintenance agreement is determined by the partner and the user individually. Services are provided by 1C for each software product in full at no additional charge.
If the organization uses software products of the same name, for example, several copies of "1C: Accounting 8", then the organization needs to draw up separate agreements for information technology support for each software product of the same name or, under an agreement for information technology support of the organization, issue additional permissions to receive updates and use of information resources of the company "1C".
Do you have any questions? You can contact us using this form.
Consultation on connecting services "1C: ITS"
If you have any questions about connecting 1C:ITS services or working with them, let us know!
We will advise you.
What does an accountant dream about?
On timely reporting. To do this, during work (especially in reporting period) it would be good to have an experienced consultant nearby. So that he suggests how best to organize accounting in the 1C program - set up analytics for conveniently obtaining the necessary data, set up tax accounting.
If something is not carried out, not loaded, not in the program - the consultant would immediately answer the phone or come and solve the problem on the spot.And, of course, I would like to always have new reporting forms, without wasting time tracking them, receiving and uploading them to the 1C program.
What qualities should a consultant that an accountant dreams of have?
he must know accounting and tax accounting and have experience as an accountant;
know the corresponding 1C program perfectly;
apply their knowledge to a specific case: to help organize accounting in a particular organization in the best possible way;
to be "one's own", that is, to know well the accounting in this organization and understand the task "at a glance";
consultation time should be unlimited during the day;
be available online, that is, constantly in working time. This is especially important during the reporting period, when good specialists loaded, and issues require immediate resolution;
The consultant must be patient and polite.
You will find just such a consultant by contacting us.
Subscription service or an accountant's dream come true
The service "Subscription service" exists in "SoftBalance" since 2001. The requirements for consultants listed above were developed on the basis of many years of experience in supporting 1C. Therefore, this service is effective and in demand by accountants.
After the conclusion of the contract, an individual consultant is assigned to your organization, with whom the interaction takes place as follows:
- if a question arises, the accountant calls on a dedicated multi-channel phone number;
- telephone consultant answers the accountant's questions, the number of calls and conversation time per day is not limited;
- to increase the effectiveness of interaction, when answering questions by phone (or Skype), the consultant sets online connection to the database 1C accountant;
- if it is more convenient for an accountant to communicate in person, the consultant arranges a visit and resolves issues on the spot;
- the number of visits of the consultant to the accountant is not limited, subject to the total time, held at the client's office, up to 8 hours per month;
- updates of configurations and reporting forms are carried out by the consultant as they are released by 1C (the consultant monitors the release of updates).
Your benefits of supporting 1C with us
- Availability individual consultant, which is especially important during the "hot" reporting period.
- Consultant Knowledge subject area - accounting and tax accounting, all the nuances of your accounting.
- Unlimited consultations on a dedicated phone number, no restrictions on the time of consultations per day.
- Individual approach to the distribution of the intensity of visits to you in order to maximize their effectiveness.
- Update releases and reporting via remote access or at your workplace.
| Name of service |
Cost per month |
|
up to three information bases within one configuration "1C: Accounting 8" or "1C: Payroll and HR 8" |
8600 rub. |
|
Subscription service for typical configurations of programs "1C" "Workplace" includes service at the Subscriber up to two information bases within one configuration "1C: Trade Management 8" or "1C: Management small firm 8" |
8600 rub. |
|
Subscription service for typical configurations of programs "1C" "Workplace" includes service at the Subscriber up to three information bases within one configuration "1C: Accounting department of a state institution 8" or "1C: Salary and personnel budget institution 8" |
8600 rub. |
| Subscription service of the program "1C: Accounting 8 CORP" | 11500 rub. |
| Subscription service of the program "1C: Integrated automation 8" | 11500 rub. |
ATTENTION: with a one-time payment for services for a year, a 10% discount applies
With this range of services unlimited volume for a fixed price, you professionally and quickly solve any task of keeping records in 1C.
It is also possible to maintain the program "1C: Complex configuration 8", the cost is discussed individually - call.
For all 1C:Enterprise configurations (except for the basic versions of 1C programs), the service is provided subject to a valid Agreement for Information technology support.
Get an individual consultation to support your organization!
To get the consultation
To get the consultation
The Agreement has been drawn up in two original copies of equal legal force, one for each of the Parties. Any amendments to this Agreement may only be made in writing. additional agreements. 10. AUTHORIZED REPRESENTATIVES OF THE CUSTOMER 10.1. The representatives of the Customer named in this section are authorized by the head of the Customer to submit applications for special or additional services and sign the Acceptance Certificates. Surname, name, patronymic Position Phone Notes Customer: executor: TIN KPP Address (actual) Tel./fax Bank details: Cashier at C/C BIC Position: Director of the Department of Design Solutions / / -portal project "Address (actual) /2, office 405 Tel./fax +7 (3 Bank details: Cashier at the Bashkir Branch No. 000 of Sberbank of Russia C/S Position: Director of Design Solutions Department / / M.P.M.P.
Information Technology
The list of serviced PPs, the scope of services, the frequency of services, the terms for the provision of services and the cost are agreed by the parties in Appendix 1 to this Agreement, which is its integral part.
- The Contractor's services are aimed at ensuring the Customer's ability to freely and uninterruptedly use the typical functions and capabilities of the 1C:Enterprise software described in the user documentation, including documentation in electronic form posted on the websites of the copyright holder.
How to arrange support 1s:its
If the Customer refuses to sign the Work Acceptance Certificate, the Customer must send a letter to the Contractor within five days with a reasoned explanation of the reasons for the refusal. 3.7. Use licensed 1C Programs. 3.8. The customer undertakes to issue an extension for further service ITS agreements by the time the current contract expires. Renewals must be made within the month preceding the expiration of the current contract.
If the Customer refuses to renew the ITS agreement, the Customer undertakes to sign the protocol for completing the subscription to the ITS, given in Appendix No. 5. 4. TERMS AND CONDITIONS OF INFORMATION AND TECHNOLOGICAL SUPPORT 4.1. The frequency and scope of free services provided by the Contractor are given in Appendix No. 1 to the Agreement.
Price list of services No. Name of services Cost of an hour, rub., No VAT support of configurations provided remotely from the Soft-portal project office (of any duration and with payment after the fact) 1270 3 prepaid) 1170 4 Consultations, improvements, implementation and maintenance of configurations, provided with a visit to the Customer's territory in Moscow.
Ufa (duration not less than 8 hours and payable after the fact) 1270 5 Consultations, improvements, implementation and maintenance of configurations, provided with a visit to the territory of the Customer in the city of Ufa
Agreement, if such non-performance was the result of force majeure circumstances (force majeure).
- The Contractor has the right to unilaterally increase the cost of one hour of services by notifying the Customer one month before the start of work.
- CONTRACT TIME
- The Agreement comes into force from the moment of signing by both parties and is valid for the period specified in Appendix 1.
- The contract is automatically extended in the absence of a written notice from one of the parties one month before the expiration of the current contract.
- The contract may be terminated by mutual agreement of the parties with a written notice of at least one month in advance or in the manner prescribed by the current civil legislation.
Contractor: AT-inform LLC. Legal address: 614000 Perm, st.
Contract for the provision of support 1s and plus its sample
In the event that the Contractor's specialist goes to work at the Customer's enterprise during the term of the contract and 12 months from the date of its completion, the Customer pays the Contractor compensation in the amount of the average wages specialist of the Contractor for 12 months of his work, but not less than 300,000 rubles. 7. OTHER CONDITIONS 7.1. Information about the release of new versions, releases, reports The Customer can receive on the developer's websites, at seminars or by calling the consultation line.