The popular Magnit Cosmetic chain offers a wide range of products in its stores. cosmetics, household chemicals and household goods. Despite the fact that the network management is constantly working to improve the service and monitor the quality of products, there are still situations when the buyer wants to file a complaint. For such purposes, the Magnit Cosmetics hotline serves.
Reasons for referrals can vary:
- defective or expired product;
- incorrect behavior of the staff;
- inconsistency of the declared information on the site;
- non-compliance with the conditions of promotions and discounts;
- loss of valuable things and goods;
- employment and partnership offers.
The support phone number is listed on the site, you can call it and state your problem. In addition, it is possible to leave your feedback about the work of staff or products through the form feedback or write an e-mail. If you need information about, then it is easy to find it on the official website. The product catalog is also available for download.
Hotline toll-free
The Magnit Cosmetics hotline accepts complaints about the phone daily from 6.00 to 00.00 Moscow time. The call is free, provided you are in the territory of the Russian Federation. The phone indicated on the official website of Magnit Cosmetic hotline– 8 800 200-90-02. Having dialed the number, the client will be met by an answering machine, which will offer to press one of the five digits to receive the relevant information.
By calling the support service, you can clarify the following questions:
- find out about the availability of the product of interest at the desired outlet and its cost;
- complain about the supermarket, employees, products or the work of the driver;
- report lost items or money in the store;
- get information about .
When contacting, you should state as many facts as possible related to your situation: the address of the store, the name of the product, the date and date, the names and surnames of employees outlet involved in the incident.
In addition, it is possible to order back call from the company's office through the feedback form on the website.
In what case can support not be able to help?
All calls to hot number phone Magnit Cosmetic are recorded, and applications through the feedback form are considered in without fail. Appeals containing obscene language, swearing, unfounded accusations are not subject to consideration.
Also, technical support will not be able to help return the lost items: to do this, you need to contact the supermarket directly, after reporting the loss at the phone number indicated on the Magnit Cosmetic website.
Other contact methods
Network customers have the opportunity to complain or send their wishes online in several more ways:
- Write an appeal to the support service through the form on the website of Magnit Cosmetic LLC, which is located in the "Contacts" section.
- Write to email, whose address is listed in the same section as the phone number - [email protected]
- Contact online customer support: http://magnit-info.ru/buyers/hotline/feedback.
Appeals are considered within 5 days. When filing a complaint online, you should also state as much facts as possible, attach photographic materials, if possible, for example, photos of payment receipts, goods with an expiration date, price tags, etc. The support staff will try their best to satisfy the customer’s request, and then provide feedback on performance.
Contacts of the Magnit office
The central office of the Tander JSC holding is located at the address: 350072, Krasnodar, st. Solnechnaya, 15/5. Here you can contact suppliers and investors with all questions of interest, as well as about renting premises.
For those who are looking for a job at Magnit Cosmetics, the phone number of the HR department in your city can be found on the hotline, there you can also find a list of open vacancies at this moment. You can also fill out a questionnaire and send a job search application through the site.
Company details
On the contact page you can see the details of the organization:
TIN 2309085638, KPP 23075000
Account 40702810330000100078
C/C 30101810100000000602
BIC 040349602
Legal address: Krasnodar, st. Levanevsky, 185.
Yana, don't they beat you? This was probably in 2011: they didn’t beat them then ...
But last night I was beaten up by the cashier of the Magnit store in Penza on Krasnova Street, 40. This citizen's name is Albina. In this way, the lady expressed her dissatisfaction with the fact that I wrote a complaint about her in the book. “If I get fired because of you, I will kill you altogether,” the store cashier threatened me. But, even despite the risk of death, I nevertheless fulfilled my duty and wrote about the arbitrariness of the cashier in the complaint book (and about the bonds to me by murder, too). When I left the store on the street, Albina went with me, saying: "Come on, sa, let's go around the corner, and I'll bang you RIGHT NOW."
And, since, unlike Albina, I am friends with my head, I didn’t go around any corner with her, but began to scream and call passers-by for help. Then Albina punched me in the face several times - she smashed my face to the point of blood, while saying that she "doesn't give a damn" and that if I call the police, she won't let me live and will still "kill" me.
I called the police, who I waited at the door of the store for at least 40 minutes. Albina was not next to me: at first she returned to the store, and when the sellers all left it together, she got into the car and left (later it turned out that she had not driven far). When the officers finally arrived (for some reason, on foot), Albina began to shout that the victim was not me, but she, and that it was not she, but I who attacked her. And this is despite the fact that the incident had eyewitnesses!
We were taken to Lermontov, 4 - this is the police station. There, each of us wrote a statement and received a decision on honey. examination, after passing which I went straight back to this store to look into the eyes of its director.
The director spoke to me very politely, but he didn’t allow me to write in the complaint book that I was attacked by the store cashier: they say, all the showdowns took place outside the trading area, on the street, so write about the scandalous behavior of a supermarket employee in the guest book and shop offers are not allowed. To my question: "What punishment will the cashier incur for his misdeeds?" The director answered me that she could only punish the hooligan with the deprivation of 1 bonus and a strict reprimand with entering into a personal file (only for official flaws, for the description of which in the chronicle of the store, they broke my face). But the very fact of inflicting injuries on the buyer does not bother her at all, because it happened a little to the wrong address. And no one will fire an aggressive employee beyond measure! Indeed, it would be for what, right? Well, not fights, and not for killing dissatisfied customers!
I also became aware that this same cashier, of course, lied to the police, and to court. honey. examination revealed bruises and bumps on those parts of the body to which I did not put my hands in any way! So, maybe I'll be blamed too!
And to you, dear residents of the city of Penza, I want to say the following: NEVER, you hear - NEVER AND FOR ANYTHING - do not go to Magnit stores (at least without a charged injury in your pocket).
No other supermarket in our country has such a scandalous reputation! And last night I was convinced that this store fully justifies its reputation!
What a blessing it is to have the Internet today! And, having suffered for a just cause, you can bring a lot of benefit to others - by talking about the horror experienced and in time to warn of the danger.
No self-respecting supermarket can do without customer feedback. Has its own service trading network"Magnet". The hotline and telephone are free of charge, which makes the help of specialists more accessible, and the store itself is closer to visitors.
Buyers should remember that the contact center is the easiest way to maintain high quality goods in the store and the proper level of work of sellers. After all, it is constant communication with customers who seek support that allows you to track all the shortcomings and difficulties that arise. It is timely reports of emerging problems that make it possible to maintain a high level of service in the chain of stores, therefore, you should not refuse calls and communicate with call-center employees.
Those wishing to contact specialists contact center one must choose between the two forms of communication that now exist. Buyers have the opportunity to use:
- Magnit hotline phone;
- e-mail, where you can send questions, wishes and complaints.
In the first case, it is enough to dial a special service phone number 8-800-200-90-02 and wait for the consultant's response. The conversation will be absolutely free if the call is made from Russia. For calls from foreign countries the standard rates set by the mobile operator will be used.
Those wishing to use e-mail should send letters to [email protected] The mandatory information that must be provided in the letter is the city and address of the store where the incident occurred, which caused the need to write an appeal. It is important to remember that at maximum detailed description what happened, you can get the most effective and quick return.
HR phone number
People who want to get a job in a trading network are actively interested in the contacts of the personnel department. But a single phone personnel service, which applicants could call, does not exist. Each city has its own number. To find suitable contacts, you need to:
- go to the official website of the store;
- indicate the desired geolocation (the city where the applicant is going to work);
- switch to the "work in the company" section;
- click on the item "contacts for applicants";
- clarify the appropriate department or vacancy, if necessary.
After that, it remains to use the data received and contact the personnel department (or send a resume).
Magnet - hotline for employees
It should be noted that there is no Magnet free phone hotline for employees. They should use the standard methods of communication with support operators described above.
But it is necessary to mention that the store actively supports the attraction of new employees. Especially for them, the official portal describes in detail the procedure for applying for a job. It includes the following steps:
- filling out a special questionnaire;
- its review;
- HR department response
- interview;
- testing;
- verbal contract of employment;
- conclusion of an agreement.
After signing the contract new employee can get to work.
Write a complaint about an employee
It is not provided in the trading network and a special form of complaint against an employee. AT this case you just have to write an email or call support specialists. At the same time, there is a statement on the official website that each appeal will be considered, and even the CEO. That is why everyone can safely write a complaint and wait for the reaction of support operators and specialists responsible for working with buyers.