The popular Magnit Cosmetic chain offers a wide range of products in its stores. cosmetics, household chemicals and household goods. Despite the fact that the network management is constantly working to improve the service and monitor the quality of products, there are still situations when the buyer wants to file a complaint. For such purposes it serves hotline Magnet cosmetics.

Reasons for referrals can vary:

• defective or expired product;
• incorrect behavior of the staff;
• inconsistency of the declared information on the site;
• non-compliance with the conditions of promotions and discounts;
• loss of valuable things and goods;
• employment and partnership offers.

The support phone number is listed on the site, you can call it and state your problem. In addition, it is possible to leave your feedback about the work of staff or products through the form feedback or write an e-mail. If you need information about, then it is easy to find it on the official website. The product catalog is also available for download.

Hotline toll-free

The Magnit Cosmetics hotline accepts complaints about the phone daily from 6.00 to 00.00 Moscow time. The call is free, provided you are in the territory of the Russian Federation. The hotline number indicated on the official website of Magnit Cosmetic is 8 800 200-90-02. Having dialed the number, the client will be met by an answering machine, which will offer to press one of the five digits to receive the relevant information.

By calling the support service, you can clarify the following questions:

• find out about the availability of the product of interest at the desired outlet and its cost;
• complain about the supermarket, employees, products or the work of the driver;
• report lost items or money in the store;
• get information about .

When contacting, you should state as many facts as possible related to your situation: the address of the store, the name of the product, the date and time, the names and surnames of the employees of the outlet involved in the incident.

In addition, it is possible to order back call from the company's office through the feedback form on the website.

In what case can support not be able to help?

All calls to hot number phone Magnit Cosmetic are recorded, and applications through the feedback form are considered in without fail. Appeals containing obscene language, swearing, unfounded accusations are not subject to consideration.

Also, technical support will not be able to help return the lost items: to do this, you need to contact the supermarket directly, after reporting the loss at the phone number indicated on the Magnit Cosmetic website.

Other contact methods

Network customers have the opportunity to complain or send their wishes online in several more ways:

1. Write an appeal to the support service through the form on the website of Magnit Cosmetic LLC, which is located in the "Contacts" section.
2. Write to the e-mail, the address of which is indicated in the same section as the phone number - [email protected]
3. Contact online customer support: http://magnit-info.ru/buyers/hotline/feedback.

Appeals are considered within 5 days. When filing a complaint online, you should also state as much facts as possible, attach photographic materials, if possible, for example, photos of payment receipts, goods with an expiration date, price tags, etc. The support staff will try their best to satisfy the customer’s request, and then provide feedback on performance.

Contacts of the Magnit office

The central office of the Tander JSC holding is located at the address: 350072, Krasnodar, st. Solnechnaya, 15/5. Here you can contact suppliers and investors with all questions of interest, as well as about renting premises.

For those who are looking for a job at Magnit Cosmetics, the phone number of the HR department in your city can be found on the hotline, there you can also find a list of open vacancies at this moment. You can also fill out a questionnaire and send a job search application through the site.

Company details

On the contact page you can see the details of the organization:

TIN 2309085638, KPP 23075000
Account 40702810330000100078
C/C 30101810100000000602
BIC 040349602
Legal address: Krasnodar, st. Levanevsky, 185.

Not every network can maintain a decent level of service, a wide display with a minimum trade margin. Compliance with expiration dates is closely monitored, there is very little chance of buying expired goods.

The company's management is closely monitoring that all supermarkets have the same high level of service. For these purposes, a Magnit hotline was created so that any buyer could report those things that he did not like in the service with one call. After all, people are people everywhere, someone was tired and annoyed, someone turned out to be inattentive and did not help in choosing food. Before calling and complaining - think about whether the violation was intentional, it may be worth showing sympathy and forgiving the mistake of the staff, if any. After all, a retail chain with low prices attracts many buyers, and everyone knows that working with people is one of the hardest things in the world.

However, if you often see a mess in a store near you, in this case, you just need to call the Magnit hotline and tell what, in your opinion, is not the way it should be, and the store quality management department will check your complaints. Try to state everything as calmly as possible, if possible - remember the name of the seller, so it will be much easier to clean up. You should not think that you are "knocking" on someone, because the management of Magnit strives to make its stores as attractive and convenient as possible for their favorite customers!

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"Magnet"

The shops

This company has 6245 representative offices in 208 settlements of the Russian Federation.

Reviews and complaints

01/08/2018 I came to the magnet at Torez 64 for shopping, you will never get the right price. asked the seller a question and she answered very loudly and clearly fuck you! keep it up! keep working like this in the city of nokokuznetsk

11/17/20 (Moscow, Rustaveli 6 k5) Congratulations, I have never seen such a greyhound. The body kit was 1 kg with a real weight of 0.5 kg. That is, three pieces of persimmon weighed 1.5 kg.

in yisk on communist 49 employees work carelessly. As a result, I no longer visit Magnit-Products stores. the case was that in the summer I ran into an absolutely insane mother with insane children - and the employees watched! without doing anything! like an exciting attraction. it started with the fact that the mother and children went shopping, the children are hyperactive, not at all brought up to visit public places , pawed all the goods, threw them, behaved disgustingly. then I happened - unfortunately for me - to stand with them in one line. the girl was standing right behind me, then the boy, the mother was hiding behind the children. the children threw goods on the tape, touched my goods, my personal space, the girl for at least 5 minutes just clung to me boorishly, pawed at my goods, twisted, behaved extremely uncivilized. I patiently waited, waiting for the reaction of the cashier and other employees to all this behavior. hoping that they will rein in the verbally spitting mother and boorish children. but no. silence is complete. then it was my turn at the checkout to pay and pack the groceries. and in order to carve out at least a little space for this - the boors just rolled around the checkout, not even letting the customers turn around, as if at home, with the silent blessing of the cashier - I told the girl to move away in a stern voice. what then began! out of nowhere, a chained mother jumped out - which didn’t seem to exist before, who really liked such an “angelic” behavior of the kids - and with cries of “I’ll tear for the children”, “DO NOT TOUCH MY CHILDREN”, or something like that, attacked on me. to which I explained to her that I didn’t even think about touching her children, on the contrary, they had already touched the whole store, including me, thoroughly shitting on my personal space (it should be noted that in my considerable life I have seen many cities, many shops, many cash desks and quite a variety of children, but such collective-farm rudeness and such non-menos, especially mothers, I saw for the first time!). my skirmish lasted with the chain mother for about 10 minutes, all this time it was as if the employees were not in the store. the cashier - the CASH OWNER - who was supposed to initially stop such behavior and not lead to a showdown between customers - did not care about the order in the store. other employees also hung their ears, bulged their eyes, crowding on a non-working checkout nearby, but not a single individual in any way called the violators in the store to order. Of course, after that I complained about the Thunder hotline. to which they began to respond to me with delusional babble, supposedly the employees acted according to instructions. well, your instruction is crap, if an insane mother with children walks around the store for half an hour, disrupts order, and then also at the checkout, first her daughter attacks customers, and then she herself still arranges a scandal and a farce. in general, you can’t get the truth from the management of the stores, so they will always have such a mess and rudeness in stores. therefore, there is no point for buyers to go to these stores anymore. there they will not only spoil your mood, feed you with expired products (I also once had this in this store, I figured it out later), but they will also subject you to rudeness from inadequate people and put your life and health in danger due to meetings with mentally ill families.

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Because of the shop staff on the street. Voikova, 176, Kotelnikovo, I was left without a job, because the team behaves disgustingly even with buyers in relation to whom I have a very good Tavaroved Elena, I can’t but say something bad about her, but the sellers of my shift and director Vika have a disgusting appeal to the employee. for such I sit at home without work super weiser is also good

to the selection of personnel are little to say disregard! so in the city of Kemerovo they hire convicted employees under the theft article, so Nadymova Natalia Olegovna works in one of the stores, who received 2 years probation in September of this year under article 158 part 2 in the personnel department did not react to it! this is how the magnet company solves the issue of personnel shortage where does the security service look? these are the people who serve us in this system of stores

A new store opened today in Belgorod at 21 Gubkina Street. Fresh repairs, new equipment - Thank you. One request: do not transfer the director of the “magnet” Gubkin 25 there. She turned that store into a pigsty with the smell of garbage, I don’t want a repetition.

Magnet is the most shameful store. I

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Negligent attitude of office workers to documents. Lost honey. Book.

April 30, May 1 and 2 and May 3 are considered days off throughout Russia, why do you consider April 30 and May 3 to be workers, what kind of arbitrariness and who is responsible for this ??

I ask you to urgently resolve the issue with the noise effect from the refrigeration and ventilation equipment in a store located at the address, Voskresensk, Moscow Region, st. Engels, d. 7. Please give your answer in writing. For filing statement of claim to court. Since a verbal complaint to the supervisor went unheeded

Hello, I would like to pay attention to the higher management of the Moscow-West store "Lugiya", the attitude towards employees is bestial, the director and Commodity manager Katerina with "fat to rage", boorish attitude, turning into personalities, disgusting behavior, it's simply not possible to work, "gobbled up" , arranged a "getto", how to work, where to run, to be transferred, all adequate store employees, do not drink and do not skip, they have been working since the opening, is there really not a drop of respect, humanity, morally just crushed, some kind of mockery, take action, remove , disband at least somehow, well, it’s simply impossible.

I ask you to put things in order in the matter of communication with you. The leaders of the Magnit company ensure normal communication. The girl who is busy with this is ugly to work. Turns on the machine and it is impossible to get through to you. Here is my phone number on which I would like to give some suggestions for the operation of the Magnit store located on the street. Belgorodsky prospect in Belgorod. My phoneIon

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Good afternoon. The packages are getting thinner and thinner, soon this savings will start. And the revolution will begin. Be quiet people!

In Krasnoborsk, for some reason, only the director’s girlfriends are hired to work in Magnit.

On February 11, 2015, from 11:00 to 13:00, a Magnit M255 (8) VO76 truck in the yard at the address Arkhangelsk, Sov.Kosmonavtov, 154 damaged a UAZ Patriot car. The driver of the truck did not initially leave the scene, but informed the store employees about the accident. Further, neither the driver nor the employees (3 people together with the director) called the traffic police, but helped the driver remove the traces of the accident on the truck, after which the culprit of the incident disappeared. In the evening, the director of the indicated store (Andrey), after I had taken the traffic police officers out, gave false testimony, where he indicated that he was not aware of what had happened and blamed the snowplow tractor for the accident, which he hired to clean the parking lot. All testimonies were recorded by him personally on February 11 at about 21:00 during the arrival of a patrol car. I inform you that there are witnesses of the incident and there are photographs of the accident and what happened after it. All information will be transferred to the traffic police for further investigation. AT this case I'm just wondering how the management for such stores is selected, apparently on the basis of the worse, the better?

Good afternoon, dear "MAGNIT". Having learned about the action with pots, I did not go near the house in Dixy, I began to buy specially in Magnit, although it is much farther from home. Got 60 marks. Since January 18, 2015, every day she took time off from work to buy an 8-liter pot. Today I was again in MAGNET in Pavlovsk Posad on the Belarusian Railway, there are no pans and there weren’t as always. Help, please, to buy a pan for a promotion, since I could not buy knives and threw out the stamps. But this time, I hope you can help me be a little happier. I like to cook very much, such a pot is just a treasure for the hostess (the city is small, my salary of 12 thousand a month does not allow me to buy without a promotion). Please tell me how can I buy on the stock. Thanks for understanding. I wish you MAGNET PROSPERITY AND RESPECT TO YOU ALL CUSTOMERS-BUYERS! Thank you for your attention.

Good afternoon, I worked in Moscow in a magnet, I quit because they didn’t want to translate, I’m from the Orenburg region, clear in my city, sellers are urgently required, the director told me I can’t help you, they won’t even listen to me understand it that Nazism with great respect

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Reviews about the branch network

After the repair, the store became very good and comfortable, but it smells too much of washing powder, shelves with…

GOOD AFTERNOON! I AM A REGULAR BUYER OF ONE OF YOUR STORE, AND I HAVE A BIG WISH THAT YOU…

no packer or cleaner required

I'm with Kogaly. I wanted to get a job in a magnet, but we have a woman in the personnel department that ...

The station wagon seller Svetlana Gureeva, who works at Volzhsky Co. Pioneerskaya 4b, does not give change, ...

They don't give stickers at the checkout until you ask. Only the young man who works at the cash desk is always...

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today, 12/29/2017, I wanted to take a discount "bulbash" honey with pepper, price tag. sellers...

Alcohol does not break through at the checkout - Abrayu Durso brut champagne. Maybe it's a fake?

We should open the store at 8-00, not at 10-00.

It was 12/21/17. in this store, the service is disgusting at the checkout there was one not adequate cashier, but…

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Customer service of the Magnit chain of stores

How to call the hotline of the Magnit chain of stores: phone number, opening hours, peak hours, links and FAQ

Phone numbers of the Magnit chain of stores

Working hours of the hotline number "Magnit"

useful links

Legal address

Customer service of the Magnit chain of stores: we will be glad to know your opinion about this organization, but we kindly ask you to respect the rules of Speshun and refrain from rudeness, insults and obscene language.

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Free legal advice:

Write a complaint about Magnit store

According to the Law of the Russian Federation No. "On Protection of Consumer Rights", the buyer has the right to write a complaint against the store in case of violation of the rules of trade, the acquisition of low-quality goods (services). Thanks to a well-written claim, you can not only exchange or return the goods, but also compensate for the damage received.

The reason to complain about the network of food stores "Magnit" may be:

• Discrepancy between prices on the trading floor and at the checkout;
• Rudeness of employees;
• Sale of expired food products;
• The presence of defects, flaws in the purchased product, claims to its quality;
• Refusal to issue a complaint book at the request of the buyer;
• Refusal of the store to exchange goods of inadequate quality or return money for it.

Where can I complain about the store "Magnit"

How can you complain about one of the largest chains of food supermarkets "Magnit":

According to the legislation of the Russian Federation, the "Book of reviews and suggestions" should be freely available or issued upon request.

• On the official site trading network http://magnit-info.ru/ using the feedback form.
• In the call center of the Magnit company:

free for all regions of the Russian Federation. Calls are accepted from 6:00 to 00:00.

Free legal advice:

To register a complaint, the operator will ask you to name the date, place (address of the outlet where the incident occurred), time. If you have any questions about the quality of products, be prepared to provide data from the package (name, manufacturer, production date).

How to leave a complaint on the Magnit store website

On the official website of the Magnit food hypermarket chain http://magnit-info.ru/, you can evaluate the quality of the store using a special feedback form.

After sending the complaint will be accepted and registered. Based on the results of processing, an executor responsible for resolving the situation will be appointed. The response process is controlled by directors of departments and branches, heads of departments, and in some cases General Director companies. According to the regulations of the Magnit hypermarket chain, the minimum period for considering a claim is 5 business days.

How to complain about Magnit to Rospotrebnadzor

At the state level, control functions trade enterprises assigned to Federal Service on supervision in the field of consumer protection and human well-being. In the last reporting period this year, about 68% of appeals were related to issues of violation of consumer rights. Each buyer received qualified advice from specialists. Therefore, it is Rospotrebnadzor that should be contacted if it was not possible to reach an agreement with the management of the store.

Free legal advice:

• Send a valuable letter to the address of the central office of Rospotrebnadzor: Moscow, Vadkovsky lane, building 18, building 5 and 7.
• Write to address Email: .
• Contact the call center:

–information line (toll-free number);

• Contact the Public Reception at the address: Vadkovsky per. 18 building 5,7, 1st floor. The Consumer Protection Authority holds a reception every Wednesday from 13:00 to 16:00.

You must have a passport or other identification document with you.

• Fill out the online form for filing electronic applications on the official website:

in the window that opens, fill in the fields marked with *;

in the text input field, describe the current situation. The maximum number of characters is 2000;

documents can be attached to the complaint (purchase receipt, photographs, a photocopy of the complaint to the store and the response of the outlet, etc.)

Free legal advice:

Residents of the regions can contact territorial authority Rospotrebnadzor at the place of registration. Information about regional departments in the constituent entities of the Russian Federation can be found at http://www.rospotrebnadzor.ru/region/structure/str_uprav.php.

How to complain about "Magnit" in OZPP

The lawyers of this public organization provide qualified consulting assistance in resolving issues related to the protection of rights individuals when purchasing goods and services, as well as help to speed up the process of conflict resolution. Consultations are conducted on a paid basis.

Permit fee contentious issues can be viewed at the link http://www.ozpp.ru/price/price/. Short general telephone consultations are free of charge.

1. Calling by phone:

How to complain about Magnit to the Prosecutor's Office

According to the Federal Law "On the Prosecutor's Office of the Russian Federation" No. of January 17, 1992, one of its functions is to control commercial and government organizations in terms of compliance with the current legislation and the constitution of the Russian Federation.

Free legal advice:

There can be several ways to appeal the actions of the Magnit trading network:

1. Register a complaint at the reception of the prosecutor's office.

Addresses of district prosecutor's offices and appointment schedule, as well as other contact information can be found at http://www.mosproc.ru/rukovodstvo/district-list.php

1. Write a registered letter.
2. Contact the hotline.
3. Write to the email address.
4. Use the box for applications and appeals.
5. Register an appeal through the online form on the website of the Moscow Prosecutor's Office http://www.mosproc.ru/:

• Enter the "Internet Reception" and indicate the feedback option (by letter or e-mail).
• In the window that opens, you must select the recipient (the prosecutor's office at the place of residence), select the subject of the appeal and fill in the contact information.
• In a special input field, type the text of the complaint.
• Attach accompanying documents up to 5MB in size.
• Enter the security code and click Submit.

How to complain about "Magnit" in Dobrodel

In 2015, by order of the government of the Moscow Region, the Dobrodel Internet portal was launched - a platform that makes it as easy as possible for residents of the Russian Federation to write appeals. The resource accumulates complaints, systematizes them and then sends them to the relevant departments and administrations.

To complain about the Magnit grocery supermarket chain, you must go to simple procedure registration. After filling out the registration form on the site http://vmeste.mosreg.ru, the user can leave a complaint in the dedicated section "Violations in the field of trade" or "Offers".

How to do it:

Free legal advice:

Attention! This section makes decisions about problems that can be resolved within up to 8 business days. If necessary, the period for consideration of the complaint may be extended. The claim may also be moved to another category.

1. In the opened window "Category of the problem" select "Violations in the field of trade";
2. Specify the problem.

Attention! If your complaint does not fit into any of the categories, please register it in the "Suggestions" section.

1. Fill in the form. Supporting documents (photos of receipts, goods, etc.) can be attached to the complaint. Technically, the site only allows you to attach files in jpg, png, gif, bmp format.
2. Fill in the publication parameters and submit a claim. The site allows you to make a complaint public. In this case, the text of the appeal and the comments of the responsible persons become available to all users of the portal. For complaints of the “Closed” category, the progress of the consideration is visible only to the complainant.
3. The complaint handling process can be tracked in personal account, the entrance to which is located in the upper right corner.

How to write a complaint about "Magnet"

• Federal Law No. 59 "On the procedure for considering applications from citizens of the Russian Federation" dated May 2, 2006.
• "Instruction on the procedure for considering applications and receiving citizens in the bodies of the Prosecutor's Office of the Russian Federation", approved. By order of Gen. Prosecutor No. 45 dated 30.01.2013

1. Conciseness and brevity.
2. Validity. Indicate what laws the store violated.
3. Completeness. Write the address of the store, the last name and first name of the employee, information about the purchased product.
4. Reliability. Attach supporting documents and their page description.
5. Literacy. Observe the rules of the Russian language.
6. Decor. The heading of the complaint should indicate the name of the organization, full name and position of the responsible person, as well as the personal signature of the applicant, the date of compilation.
7. Censorship. It is forbidden to use profanity, threats to someone's life or property.

Sample of writing a complaint about the "Magnet"

Deadlines for a formal complaint

Free legal advice:

The terms for consideration of a formal complaint are determined by Art. 12 of the Federal Law "On the procedure for considering citizens' appeals", according to which:

Written request received by government agency, local government or official in accordance with their competence, is considered within 30 days from the date of registration of the written request.

According to the Instruction on office work in the bodies and institutions of the Prosecutor's Office of the Russian Federation, written complaints are registered within 3 days from the moment they are received. Applications that require clarification of information are returned to applicants within seven days. Citizens' complaints are resolved within 30 days from the date of registration, and those that do not require additional verification - within 15 days, unless otherwise provided by Russian legislation.

In the event of an additional verification, request for materials, the period for considering a complaint may be extended for another 30 days. In this case, the applicant shall be notified in writing of the reasons for such an extension.

The official response must be sent by post or by e-mail in the format of an electronic letter with a digital signature.

Free legal advice:

In case of partial or complete rejection of the claim, or violation of the deadlines for responding to it, you can file a lawsuit in court.

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Contacts

Write to us

Dear customers

If you have a question, you want to leave a thank you or a wish, as well as draw our attention to violations, "Hot line "Magnet"

works for you daily from 6.00 to 00.00 Moscow time, or write to us: .

Directors of departments and branches, heads of departments and category managers will consider your questions and take action. The process is controlled by the General Director of the company.

When contacting you, you will need to indicate the city and address of the store / hypermarket where the incidents occurred, and as many facts as possible (dates, prices, names and surnames). If you have a question about a product, you will need data from the packaging: product name, manufacturer, production date, where exactly you bought this product.

The minimum term for consideration of the appeal is 5 working days. Following the review of the application, you will be contacted to provide feedback.

Joint Stock Company "Tander"

Russian Federation Krasnodar, st. Levanevsky, 185

Postal address. Krasnodar st. Solnechnaya, 15/5 TIN8 KPP R/sK/sBIK

Magnet - Complete arbitrariness!

Shop "Magnit" Ostrov, Pskov region. Today, having come to the Magnit store, of which my daughter and I have always been frequent customers. The senior salesman Ivanova Ira detained us at the checkout, with crazy eyes and trembling hands presenting in a boorish way:

After making sure that we did not have a bud of seeds, she ran without saying anything to count a pack of seeds on the shelf. Within 20 min. we waited for her to come with an apology, and finally, having called her, we ourselves asked:

What did you hear.

Sorry for not being able to catch you in the theft.

My family is now a foot in this store.

This is complete arbitrariness!

Comments

Hotline Magnet

store magnet Stavropol Territory Essentuskaya station name of the magnet foothill

Always overdue milk, bread of one hundred years ago, they will stoop the grill of 3 -day frying constantly stink with the rotten cashiers all the time do not finish the surrender about Kolbos and the Jobsheh's jerks are silent a couple of times so that they are not sticky, and the derektor is just sending them to HA, and tama SIMILAR

WHY THE MANAGEMENT DOES NOT TAKE ANY MEASURES

in Ivanovo I went to the Magnit store, so there the seller is the first without a queue and without a badge, but he asked what his name is, he doesn’t say and this is a service? f a c k

I want to complain not about the sellers? and at the personnel department, I, a pregnant woman, came to the department as an employee. To my questions, three employees spoke to me in raised tones. I left there with mucus, these hamlets didn’t see that I was still deeply pregnant and scolded on what basis they talk to employees like that take measures as long as I work in a magnet constant such attitude towards everyone /

I want to write about my work in the Magnit store, that the prices here are cheap, because they are paid for with the blood and sweat of the sellers who work here. For a salary, people plow like slaves. Here you will work as a cashier, loader, pulling heavy carts all day and unloading trucks, as well as a security guard. Work 12 hours a day on your feet. If you are not at the checkout, then you lay out the goods, or you stand on the aisle like a security guard. then they sit on their priceless ass. After work, they are forced to work overtime, to stay to lay out the goods left in the warehouse, of course, for free. Since the director says that we have not finalized it. The director puts KTU every day, pets more, whom he does not tolerate - less. Unhappy vacation - 28 calendar days - is divided into two parts of 14 days, twice a year, by force. You can't even go anywhere for a vacation. There is really no lunch, they dine in turn one after another. So, if there is a person in the shift, lunch may not come to the end of the working day. Where only our government looks. We are driven into a coffin, exploited and robbed. Yes, this is not "Magnet" - but hard labor. The boss makes me pay the shortfall of rubles every month. We were issued by the Krasnodar medical poles, with which we are not admitted to hospitals in our city. I still have to go to the hospital at my own expense. The authorities hate pregnant women and offer to quit, since a pregnant woman is no longer able to plow like a horse. maternity leave, but from vacation I will not go out to work in this damn store anymore. I will say that our Magnit is in the Samara region. PEOPLE, IF YOU VALUE YOUR HEALTH, DO NOT GO TO WORK IN "MAGNIT". All of the above bullying, I endured being pregnant.

I fully agree with you. violate human rights by forcing them to work for 14-15 hours. pay for expired goods if they go unnoticed even for one day,

Directors do what they want, and supervisors cover them!

Have you applied to the prosecutor's office, Rospotrebnadzor, the court?

Eat pineapples, chew grouse,

Your last day is coming, bourgeois.

Working day - 12 hours or more, all this time on my feet.

Forced to work overtime for free.

Work 4 in 1: for the seller-cashier, loader, security guard, cleaner.

Minimum wage. The main principle of the company is to squeeze all the juice out of a person.

There are no surveillance cameras in the store, sheer theft, so the sellers monthly pay the shortfall out of their own pocket.

The authorities force them to check the bags of buyers for theft.

Vacation is divided into 14 days twice a year.

There is a huge turnover of staff, there is no one to work all the time, so there are almost no days off.

For the position of directors, commodity specialists, people are recruited from the street, without education, so do not be surprised when you hear screams, insults and frank obscenities addressed to you.

Lunch 20 minutes a day, taking turns if you can still have lunch.

Pregnant women frankly survive.

Basically, young disenfranchised girls work in the company.

Even in times of crisis, there are always vacancies here, which says something.

Don't believe? See for yourself!

This is how fortunes are made in Russia!

Completely agree with the above. Galitsky, Sergey Nikolaevich, is a real miser who doesn’t give a damn about everyone and everything. As well as all his deputies and general directors of affiliates, who only care about their pockets. Prosecutors on them need to labor inspectorate. There is such a Karpunin A S. who receives letters from the governor something like for jobs. Yes, what places where you have to fuck like a horse, and no one pays for work and processing. INSTEAD OF 11500 RUR YOU WILL RECEIVE 4400 (as specified in the contract) MAXIMUM 7000. SO DO NOT GO TO WORK IN MAGNET. THIS IS A LIE.

07, 06.2011 I came to the MAGNET store in Veliky Novgorod at 40 Mira Ave. and saw bright GREEN chickens with the production date printed on the manufacturer's stamp -06/07/2011! and the whole refrigerator was filled with such green chickens !! I asked the store manager if the manufacturer Belgrankorm-Veliky Novgorod knows that he is raising slimy green chickens? head mag. answered that he was not competent to answer such questions and THROWED THE GREEN chicken BACK. on the counter.

good afternoon, dear representatives of the magnet, I don’t know who to turn to more, I hope for your help, I’m the ex-husband of Ekaterina Gavrilova, who works in your store in Semigorye, Vichuga, the girl has completely lost her mind every weekend, she drinks wine soundly at home, she doesn’t smell a child, her daughter, 6 years old, drives completely crazy in my dens and leaves with my grandmother for the night I ask you to influence her if you can, I just have no one else to turn to I hope for your help please help

about Katya Gavrilova, this is not true, sorry, don’t even pay attention

Good afternoon! I want to ask why two sisters work in the same store, St. knows and turns a blind eye to this. After all, according to the law it is not allowed who should control them? And what does the administration do and why there is no justice for them. to whom to contact and complain?

And what do you care?

Good afternoon! Why do sellers have to wash the floors for nothing, and the director receives a salary for technical work? Why does no one control this. Where to apply.

(Virtual Trade Union for employees of the Magnit chain of stores)

Dear customers, of course you are right in your indignation. Believe me, how the management of the magnets treat their subordinates and how much they are paid now, say thank you that you are not beaten there.

Yana, don't they beat you? This was probably in 2011: they didn’t beat me then.

But last night I was beaten up by the cashier of the Magnit store in Penza on Krasnova Street, 40. This citizen's name is Albina. In this way, the lady expressed her dissatisfaction with the fact that I wrote a complaint about her in the book. “If I get fired because of you, I will kill you altogether,” the store cashier threatened me. But, even despite the risk of death, I still fulfilled my duty and wrote about the arbitrariness of the cashier in the complaint book (and about threats to kill me, too). When I left the store on the street, Albina went along with me, saying: “Come on, bitch, let’s go around the corner, and I’ll bang you RIGHT NOW.”

And, since, unlike Albina, I am friends with my head, I didn’t go around any corner with her, but began to scream and call passers-by for help. Then Albina punched me in the face several times - she smashed my face to the point of blood, while saying that she “doesn’t give a damn” and that if I call the police, she won’t let me live and will still “kill” me.

I called the police, who I waited at the door of the store for at least 40 minutes. Albina was not next to me: at first she returned to the store, and when the sellers all left it together, she got into the car and left (later it turned out that she had not driven far). When the officers finally arrived (for some reason, on foot), Albina began to shout that the victim was not me, but she, and that it was not she, but I who attacked her. And this is despite the fact that the incident had eyewitnesses!

We were taken to Lermontov, 4 - this is the police station. There, each of us wrote a statement and received a decision on honey. examination, after passing which I went straight back to this store to look into the eyes of its director.

The director spoke to me very politely, but he didn’t allow me to write in the complaint book that I was attacked by the store cashier: they say, all the showdowns took place outside the trading area, on the street, so write about the scandalous behavior of a supermarket employee in the guest book and shop offers are not allowed. To my question: “What punishment will the cashier incur for his misdeeds?” The director answered me that she could only punish the hooligan with the deprivation of 1 bonus and a strict reprimand with entering into a personal file (only for official flaws, for the description of which in the chronicle of the store, they broke my face). But the very fact of inflicting injuries on the buyer does not bother her at all, because it happened a little to the wrong address. And no one will fire an aggressive employee beyond measure! Indeed, it would be for what, right? Well, not fights, and not for killing dissatisfied customers!

I also became aware that this same cashier, of course, lied to the police, and to court. honey. examination revealed bruises and bumps on those parts of the body to which I did not put my hands in any way! So, maybe I'll be blamed too!

And to you, dear residents of the city of Penza, I want to say the following: NEVER, you hear - NEVER AND FOR ANYTHING - do not go to Magnit stores (at least without a charged injury in your pocket).

No other supermarket in our country has such a scandalous reputation! And last night I was convinced that this store fully justifies its reputation!

What a blessing it is to have the Internet today! And, having suffered for a just cause, you can bring a lot of benefit to others - by talking about the horror experienced and in time to warn of the danger.

My name is Konstantin, I am 45 years old and I live in the city of Arkhangelsk.

in the bryansk region, starodub, the director of a magnet store, a woman beat a pensioner buyer half to death!

And she did the right thing, because you wanted to pull her off, but on the way to the checkout they threw her off, they yourself said, why did you want to be kissed for this?

She saw but couldn't trace to the checkout and the hotline won't help you.

I just do not agree with the complaints of buyers about the magnet store, at least once the buyers themselves just looked at themselves from the side how they behave in stores and this is not necessarily a magnet, rude people are always dissatisfied with something, always annoyed, angry, if you are not satisfied goods that you buy in stores, produce products yourself at home, keep a cow and you will have your own sour cream, milk, cottage cheese, and everything related to dairy products, get pigs, chickens, geese, turkeys in one of the rooms and you will always have your meat and you will always be happy with everything, because it is all yours, invest your efforts, and then go and be indignant that you are not satisfied with food. Your children, relatives work in all stores, they are the same people as you, you just put yourself in their place, they came to earn money, because they need to feed their children, pay for the housing in which they live and just in the end just not die of hunger, but such dissatisfied people scammers will always come and spoil their souls, and they leave very satisfied with this, they came and humiliated any salesperson working in any store. If you were 80 years old, then you would all talk differently. Many buyers come to self-service stores to steal something, no one has ever thought that all the employees working in the store pay for this. And finally, you understand, before insulting another, you need to think maybe YOU are even worse.

I came to work as a merchandiser at GM Magnit in Smolensk on March 1, 2012, they didn’t teach me anything there,

and today they were generally rude, I have never worked as a merchandiser, so I decided to try,

well, in the company that took me to work, they said that the Magnitovites should train me

how to work with TSD (data collection terminal) there are two senior salesmen, senior salesman Alexei said,

that I only need information in the TSD, i.e. I don’t need to move anything,

and the second "senior salesman" Evgeny today got nasty to me, swore at me, and made claims about

the fact that I do not move goods through the TSD, and brazenly declared the Head of the sector, like he explained to me and showed

how to use this device, in general, I told him that I would complain about him, so he then even more

freaked out. So I don’t even know whether to go to work or not, I just won’t work with him for sure.

Tell me what to do. my second email:

Well, masochists or rags can and will listen to an insult to their address, from any Magnitov trash

Who else needs to endure such lawlessness when there are a lot of shops around, the sellers of which at least do not swear and beat customers!

I do not understand the leadership of the network, I just do not understand! Is it really impossible to recruit normal people for work? Look how many years have passed since the creation of this site, and the trouble with the staff at Magnitogorsk has remained the same! And it seems that it is high time to call "Magnets" the official third trouble of Russia.

I myself have been working for the 4th year in m, Magnit, You don’t need to mow everyone under the same brush! On my territory, I NEVER REFUSED ANYONE TO HELP! Although I work as a simple seller, there are just people (buyers) who WANT TO HELP, and there is a CREDIT who comes at 9 in the morning with a dirty dog ​​and starts torturing me WHY THE KRAKOW SAUSAGE IS DIFFERENT FROM THE TASTE THAT WAS BEFORE

Magnet

Related Complaints

Complaint against the director for the attitude towards customers and employees

Poor quality product. There is no price scanner in the halls.

Where to file a complaint against a store employee magnet

Dear customers

If you have a question, you want to leave a thank you or a wish, as well as draw our attention to violations, "Hot line "Magnet"

works for you daily from 6.00 to 00.00 Moscow time, or write to us:

Directors of departments and branches, heads of departments and category managers will consider your questions and take action. The process is controlled by the General Director of the company.

The minimum term for consideration of the appeal is 5 working days.

Following the review of the application, you will be contacted to provide feedback.

Joint Stock Company "Tander"

Russian Federation Krasnodar, st. Levanevsky, 185

Postal address 350072 Krasnodar st. Solnechnaya, 15/5 TIN 2309085638 KPP 230750001 R / s 40702810330000100078 K / s 30101810100000000602 BIC 040349602

“Me, (in a loud rough, crazy voice): can I tell you more about the essence of the universe, you fucking whore?” judging by the profile, he is a Buddhist and is in the league of goodness) Yes, fucked up, nervous deviations either you don’t greet you, or you insult the support service.

The cashier's task is to serve you as quickly as possible, and if you are not able to lay out the goods in advance, then this is not a reason to create a queue. Maybe someone else is obliged to support you, fucking whore? asked me to lay out the goods on the tape.

Hotline

If you have a question, you want to leave a thank you or a wish, as well as draw our attention to violations, the Magnit Hotline works for you daily from 6.00 to 00.00 Moscow time.

Directors of departments and branches, heads of departments and category managers will consider your questions and take action.

The process is controlled by the General Director of the company.

The minimum term for consideration of the appeal is 5 working days. Following the review of the application, you will be contacted to provide feedback.

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Consent to the processing of personal data

The applicant hereby expresses his voluntary consent to the transfer of all the above data to all subsidiaries and dependent companies OJSC "Magnit" solely for the purposes specified in this Consent.

This Consent comes into force from the date of its signing and is valid for the entire period until its withdrawal by the Applicant.

This Consent may be withdrawn by the Applicant at any time on the basis of his written application.

If they already suspect, they would invite someone into the room, and even better, put surveillance cameras so that they don’t look at everyone like they are thieves.

Please consider my complaint and punish the seller for rudeness and lack of professionalism. inadequate thinking person. rather so... A normal-minded person would not write such crap endlessly, even if he has some special complaints about the store ……….

How and where to complain about a store: we analyze a sample complaint to Rospotrebnadzor and other authorities

Sometimes complaints about the store are absurd and are often made up by citizens themselves. But there are also objective reasons to write a statement about the store employees. Having studied the practice of recent years, you can rank the most common complaints, thereby analyzing what managers and owners should work on outlets.

Since the advent of large chain stores, the service sector has begun to change for the better.

Magnet - Complete arbitrariness!

in Ivanovo I went to the Magnit store, so there the seller is the first without a queue and without a badge, but he asked what his name is, he doesn’t say and this is a service? they are the blood and sweat of the sellers working here. For a salary of 8000-10000 people plow like slaves. Here you will work as a cashier, loader, pulling heavy carts all day and unloading trucks, as well as a security guard.