Online Rostelecom onlime official. Personal account OnLime. Onlime: dispute resolution

Online is a provider from Rostelecom. Works in Moscow and the Moscow region since 2008. Provides services of the following nature: Internet access, digital and interactive TV, Internet + TV, telephone, mobile connection, video surveillance, burglar alarm, installation and connection of the system " Smart House". 24/7 access to online services: « Computer help”, “Speed check”, “SPOT. telegrams”, “OnLime Blog”, “Ya.Onlime”.

www.onlime.ru- the official website of the provider OnLime

Representatives of small, medium, big business and the public sector. It:

Virtual data centers, office, storage, PBX;
Web video conferencing;
Audio conferences;
Mobile device management;
M2M, etc.

Registration and login to your personal account

For subscribers, there is a personal account OnLime - an Internet assistant in solving all telecom problems. The personal page opens at the time of the authorization procedure. The client receives the login and password after selecting services, submitting an application for connection and signing the contract. Before sending the request, the address is checked for connectivity on the main page.

Possibilities of a personal account

Personal Area OnLime allows the subscriber to perform the following actions:

View current balance;
Issuance of a personal receipt for payment of an invoice;
Getting a traffic statement Money on the account for a certain period;
View the current status of services and connected equipment;
Changing personal data and password including;
Making applications for Maintenance, view the status of requests;
Subscribe to receive SMS notifications.

Login to your personal account

To log in to your OnLime account:

Type in the browser search engine the address my.onlime.ru;
Log in: enter the login and password you received when connecting;
Go to the desired section of your personal account to solve a particular task.

Password recovery instructions:

Method 1 - contacting the technical support service;
Method 2 - using the recovery form.

In the first case, send an email to Email to the address [email protected] or call the number 8 800 707-12-12 . Provide data:

Account number;
The address to which the connection was made;
Series and number of the passport;
Code word (if any). To create it, a separate application is sent to the company.

In the second case, click "Forgot your password?". In the recovery form, indicate the numbers of the personal account and phone number that was provided when concluding the contract. When the data is sent, change the password in the settings.

Sections of the personal account

OnLime personal account is a complete service with great opportunities. All the main features are in the left column. The center displays information from these sections, after moving to each of them. In the right column of the site - information about the contract, personal account, balance, number of days before blocking, status and bonus account. Control information for timely payment of subscription fees for services, use bonuses to replace real means of payment. Below are links: how to change the tariff, how to set it up, how to make a payment. Use them for step by step instructions.

Sections:

Personal account (contract, login and password, payment and account management);
Services (information, management, service request). To manage, check the box next to the desired service on the page, after which all data on it will open. Here you can connect additional options;
Turbo button. When you need to temporarily increase the speed of the Internet, go to this section and activate the service;
Static IP address. Connect it if you need a permanent IP;
Local drive (sharing large files within the network and using popular resources). You can also connect for points in the amount of 180 pcs. cost - 180 rubles / month.
Antivirus (selection and activation of a license);
Parental control. The service is paid - 75 rubles per month, limits the time the child works on the Internet. Early deactivation is also carried out through your personal account after entering the PIN code sent to your phone in the form of SMS.
Online bonus (register in the program, get points, spend them on paying for services);
Activation of "Online TeleCard". This solution allows you to watch TV in high definition formats. Setup instructions –onlime.ru/docs/equipment/CAM_instruction.pdf;
Help/Settings. Use these sections to contact technical support and set the desired settings.

In the "Documents" section - access to contracts, statements, powers of attorney. Use them to contact the company in order to connect new options, conclude additional contracts to obtain the necessary information.

Sberbank. Mobile applications.

Convenient and simple service that allows holders bank cards Sberbank of Russia using smartphones and iPads to pay for OnLime services

When paying, no commission is charged.

Yandex money is an online payment service that operates 24 hours a day, 7 days a week.
Using Yandex.Money is easy. All interfaces - the site, its mobile version, smartphone applications - are simple and convenient.

Payment is made on the Eleksnet Wallet website.
To make a payment, enter the personal account number of the Onlime subscriber and click on the "Pay" button, after which page c will open finished form payment.
Enter the number of the Eleksnet Wallet, the amount to replenish and the payment password.

Enrollment funds are produced in the mode online.

WebMoney

To make a payment you need:

Make sure that the WebMoney Keeper wallet management application is running;
Go to Account replenishment service ;
Enter the personal account number and the amount of replenishment;
Log in to the WebMoney system;
Check payment information (type of service, account number, amount);
Select a wallet for payment and confirm the payment.

On-line payments
Commission 1.8%

RuRu.ru

RURU payment world is a fast, convenient and secure way to pay for the most popular services. You can pay for OnLime services on this site, or use SMS requests for payment if you are on the road. You can install the mobile application "RURU payment world" in your iPhone or Android phone.
You can pay for services for your relatives and friends, even if you now live in different cities.
Online payments.

IntellectMoney

IntellectMoney is a convenient and safe way to top up your account balance for all OnLime subscribers. Replenishment of the account occurs in real time on the website of the payment system. Also, through IntellectMoney, you can pay for the services of more than 750 companies, make purchases in online stores, make secure payments from bank cards, send money to the accounts of other users and instantly withdraw them from the system.

When paying, pay attention to the size of the commission.
On-line payments.

To access Citibank Online, you do not need to install a special software, the system works through a regular Internet browser.

Payment is made with a debit or credit card (when paying with a credit card, the transaction is processed as a regular purchase in a store).

On-line payments.
When paying, pay attention to the size of the commission.

Single Wallet

Registered users of the service can pay for services:

With mobile phone through the application "W1 Java Mobile";
from a mobile device operating system Windows Mobile via the "W1 Windows Mobile" application;
from a mobile device with the Symbian operating system through the "W1 Symbian Mobile" application;
in your personal account on the website www.w1.ru;
on the wap-site wap.w1.ru;
from a Windows Vista computer using the "W1 Vista Gadget".

To make a payment you need:
- in any application W1 select "Payment for services";
- find a provider using the search or in the appropriate section of the rubricator;
- indicate the account number and the amount to be credited;
- check the correctness of the entered data and confirm the payment.

On-line payments.
When paying, pay attention to the size of the commission.

Russian Standard (Internet banking system and ATMs)

You can deposit funds through the Russian Standard Internet Banking system,
as well as through the Bank's ATM network.

On-line payments.
When paying, pay attention to the size of the commission.

Alfa-Click Internet Bank

Alfa-Click Internet Bank is a modern, convenient and practical complex banking services and the possibility of making electronic payments via the Internet with maximum speed and reliability.

On-line payments.
When paying, pay attention to the size of the commission.

Other payment methods

Post Bank

On-line payments
When paying, pay attention to the size of the commission

USGP (Unified System of City Payments)

Addresses of terminals of the EGSN system

On-line payments
When paying, pay attention to the size of the commission

Cyberplat

Payment acceptance points through the CyberPlat system

Contribute subscription fee You can through the cash registers of stores.

Enrollment within 1-5 minutes
When paying, pay attention to the size of the commission

DeltaPay

Terminal addresses DeltaPay systems

On-line payments
When paying, pay attention to the size of the commission

Euroset

In Euroset you can pay for OnLime services - " Home Internet”, Digital and Interactive TV, Home phone

On-line payments

Please pay attention to the size of the commission charged from the payer.

How to pay?

It is enough to call the number home phone or personal account, as well as the amount to be credited.

The Moscow provider company OnLime sells telecommunications services. OnLime considers the distinctive characteristics of its service to be reliability, uninterrupted communication and high speeds connections. The provider is actively developing the OnLime personal account service, with the help of which subscribers manage the necessary services without contacting the company's operators.

Possibilities of a personal account

The OnLime personal account allows the subscriber to carry out the following actions:

Find out the status of all services used by the subscriber.
Switching from tariff to tariff.
Activation/deactivation of basic and additional services.
Carrying out payments and auto payments (including promised ones) without commission.
Consolidation of several accounts under one account and distribution of funds between them.
Payment from bank cards, Rostelecom payment cards, Yandex Money wallets.
Order TV and Internet equipment for rent.
Call a specialist to set up a home network.
Receipt of invoices for services in electronic form.
View a log of all operations for crediting and debiting funds on the main and bonus accounts.
Online consultation in chat format.
Accumulation of points for services and goods from the bonus catalog.
Exclusive offers from OnLime.

In addition to the options available through the official OnLime website, the My OnLime application includes a TV Guide for channels digital television. So far, the application can only be used by owners of Apple devices.

Registration and login to your personal account

Since OnLime is part of Rostelecom, customers of both companies use the Unified Personal Account to work with the services. That is, users who already have an account on the rt.ru website can enter their OnLime personal account with the same login (usually email or mobile) and password.

New customers need to open the rt.ru website, click the "Personal Account" button, select the "Registration" button on the page that opens and get account by mobile phone number or email address. Additionally, you will have to come up with and enter a password, as well as select the region in which the subscriber lives from the drop-down list.

You can log in to your OnLime personal account:

From each page of the site onLime using the light green button with the key icon in the top menu bar. When you click on the button, a drop-down form for entering a login and password will open.
By typing "my.onlime.ru" in the browser line.
From mobile application"My OnLime" for iOs from version 7.0.

The OnLime system allows you to recover your password and login in two ways:

On the site. If not all registration data has been lost, you can request a password and login reminder to the email address used in registration. After that, it is recommended to change the password.
Through tech support. If the client does not have information about the number of the personal account and registered in the system mobile number the problem of access to the OnLime personal account can be solved by contacting technical support. By sending a message describing the problem or by dialing hotline, you need to prepare to tell the operator your passport data, connection address and code word (if it is entered in the system database).