There can be a lot of reasons for the voluntary blocking of Rostelecom services, whether it be the Internet, TV or telephony. Usually, subscribers, going on long trips, business trips and trips, freeze services, thereby avoiding unnecessary financial costs. The blocking procedure does not take much time and is connected the next day after the request.
Voluntary blocking of the Internet and other services from Rostelecom
If you need to change your place of residence for an indefinite period of time, then a voluntary Internet blocking from Rostelecom will be a useful feature, by enabling which you can reduce your costs.
Since 2015, the order of "freezing" has been changed subscription agreement, now you do not need to go to the office, but just make one call to (8-800-100-08-00). After a short conversation, in which you must name your passport data, the number of the contract concluded with the provider and the secret word, the operator will turn on the blocking.
Another option would be self-configuration through a personal account. For this you need:
- enter your username and password and enter your personal account;
- go to the list that lists your connected options and services;
- select the line called "Home Internet";
- go to the page with the service and find the service "Voluntary blocking";
- indicate the expected period of "freeze";
- save the specified data.
The service will be connected only on the next day after the application is made.
When contacting the office, you will need a passport and contract number, after reviewing the data provided, the specialist will issue an Internet blocking.
Mandatory conditions for connecting the service:
- the period of "freeze" over 5 days;
- maximum - 90 days;
- lack of debt;
- availability of funds on the subscriber's account, allowing to pay for 1 day of previously connected basic services and other options.
Attention! During the period of suspension of the services, accrual for the leased equipment continues. The cost of blocking after 30 days is 5 rubles / day. It is also necessary to take into account that at this time it is impossible to change the tariff and connect or disconnect options.
If, upon returning from a trip, you find that you have enabled voluntary Internet blocking from Rostelecom, then to disable it, you should use one of 3 options, call a support service specialist, self-configure through the interface of your personal account or contact the provider's office.
Voluntary blocking of TV
To connect voluntary television from Rostelecom, you should choose the appropriate option (through your personal account, by phone, by visiting the office), and follow the scenario described earlier.
When using a personal account you need:
- log into your account on the Rostelecom website;
- see the list of services;
- find " home television" or "IPTV";
- go to the section with the specified service;
- select the item "Voluntary blocking";
- specify the period for blocking;
- Click "Connect" and save changes.
When calling the support service or visiting the Rostelecom office, do not forget your passport and contract, you will certainly need these data.
After submitting an application, access to watching TV will be suspended the next day.
Attention! As with the Internet, you will continue to be charged for the rental equipment as well as for the static IP address for the duration of the blocking feature.
The cost for the first month is 0 rubles, after the 30th day - 5 rubles / day.
Turning off voluntarily blocked TV from Rostelecom is similar to “defrosting” the Internet.
Voluntary blocking of the phone
Voluntarily block home number from Rostelecom it is possible, both by visiting the company's office, and remotely, by phone or through the account of the subscriber's personal account.
The procedure is identical to suspending the use of the Internet and TV.
If you change your mind about using a voluntary block from Rostelecom, then you can remove it both before the moment of activation, and at any other time, it is not necessary to wait for the end of the service suspension period. Access to the service will be available in 1 hour.
When using home Internet, situations sometimes arise when the subscriber is not satisfied with its quality or it becomes necessary to disconnect the connection for other reasons. Rostelecom services are no exception. It is necessary to refuse them correctly. This will help to avoid misunderstandings and unnecessary expenses. You can carry out the necessary actions by calling a special phone number, writing an application or in other ways.
Complete shutdown
Before giving up, you should decide on the question of whether the disconnection from the home Internet will be complete, final, or you need to stop access for a while. If a Rostelecom subscriber leaves the apartment during a vacation, a long business trip, and in other similar cases, it is enough to simply suspend the distribution. So the user will remain connected, but there will be an opportunity to save a lot. This is a common procedure, comparable to turning off the phone and other similar services.
Sometimes Rostelecom services are no longer needed. This can happen for various reasons:
- the quality of the connection, or other parameters do not suit the subscriber: the declared characteristics do not correspond to the real ones or they have deteriorated over time;
- found more suitable rates;
- there are problems that cannot be solved, including with the connection of the support service;
- no need to connect, etc.
In this case, more drastic measures will be required.. To begin with, you should take an interest in the status of settlements with the provider. You can opt out in any of the following ways:
- By dialing the telephone number of the special service. The phone number can be found in the documents or on the Rostelecom website. To disconnect, you will need to confirm your identity by phone using a personal account and a secret word.
- Through a personal account. Service management may already be connected.
- You can turn it off at one of the sales offices of Rostelecom. Don't forget your identity document.
However, to turn it off, you may need to:
- address information and other personal data (telephone, etc.);
- pay debts for equipment rental (if any), loans, current payments;
- write an appropriate statement explaining the reason for the refusal of services;
- hand over to the office equipment that was owned on a leasehold basis: you can find out the addresses of the points, for example, by dialing the support phone number.
After performing the necessary procedures home internet is down. You can check this in the same ways that were used to clarify the data on the calculations: through your personal account, etc.
Voluntary blocking of access in the personal account
How to suspend Rostelecom Internet and can it be done right from home? Rostelecom customers also have the opportunity to disconnect from their home Internet for a certain time. In this case, blocking is carried out through a personal account using a special button "Voluntary blocking". You will have to cancel the service subject to the following conditions:
AT this case, the Internet is turned off only for a while, and you should not forget about it. There is no need to repeat the mistakes of subscribers, which are limited only to temporary blocking, believing that the shutdown is completed. It will be removed after a maximum of 90 days. and the fee will begin to accrue again.
To temporarily disable in your account just go through a series of steps:
It should be borne in mind that access will be suspended by Rostelecom only the next day after the manipulations.
Other suspension options
There are other ways to turn off home Internet for a while:
- For this purpose, call the support service on a special phone number. There, to disconnect from the subscriber, you will need:
- contract details;
- certain personal information transmitted over the phone;
- the control word specified earlier for such cases.
- You can block it by contacting the sales office. In addition to the contract or invoice data, an identity document is required here.
You can turn off Rostelecom's Internet using the listed methods on the same terms as in your personal account. After performing all the above actions, you need to make sure that the cancellation of the service was successful. It is important, because otherwise the subscription fee will still be charged.
Some believe that to refuse the Internet of Rostelecom, it is enough just not to pay for some time. Indeed, access is likely to be blocked, but until then, debt is likely to grow. In the future, the organization can apply to the court and recover it. It must not be forgotten that the losing side general rule, covers all arising costs, for example, the state duty, the amount of which is comparable to the monthly payment for the Internet.
If you have additional questions it is better to clarify the situation, for example, by phone and do everything right. Additional services such as television and home phone, are turned off in the same way as the Internet.
It is very convenient when the house always has stable access to the Internet. But there are situations when the connection needs to be suspended or canceled permanently.
Temporary internet shutdown
Rostelecom, one of the largest Internet providers in Russia, gives its subscribers the opportunity to temporarily disable access to the worldwide network.
Why you need to temporarily turn off the Internet
It is worth taking advantage of this when you leave home for a long time (for example, on a business trip or vacation), that is, your home Internet remains idle.
You can’t just stop paying for the Internet, because even if there is no traffic, you are not exempt from the monthly access fee, so your debt will still increase. For example, if the monthly access fee on your tariff is 1,000 rubles a month, then after three months, even if you have never accessed the Internet, your debt will be 3,000 rubles, and until this amount is paid, you will not be able to use the Internet, or turn it off completely (terminate the contract).
What documents are needed for temporary blocking
All you need is a passport and a copy of the contract with Rostelecom. They will have to be provided when contacting the support center in order for your identity to be confirmed.
Access suspension conditions
- It is necessary to study the contract concluded when connecting the Internet. It should describe exactly what conditions of temporary voluntary blocking apply to your tariff and in your region.
- The voluntary blocking service is provided for a period of 5 to 90 days.
- The first 30 days the service is provided free of charge, from the 31st to the 90th day its cost will be 5 rubles per day. But it's still much cheaper than paying full internet at the rate you're using.
- It is not possible to change the tariff before the end of the service.
Implementation of temporary blocking
If you decide to use a temporary Internet block, you can set it in one of the following ways:
- through a personal account;
- by contacting the office of Rostelecom;
- through support.
By contacting the office of Rostelecom
Need to find the one closest to you service center Rostelecom (you can view the map on their website or use the search on Google maps) and come to it, not forgetting to take your passport and contract number with you. The disadvantage of this method is that the offices are not always located in a place convenient for you, and the plus is that you can additionally consult with a specialist if necessary.
Go to the nearest Rostelecom office to temporarily block the Internet
Arriving at the center, ask the staff to help you temporarily block the Internet, they will prompt you for further actions.
Through a support call
To apply for a temporary block, you can contact the official customer support service by calling 8 800 100 08 00. Inform the operator about the desire to temporarily block the Internet and follow the instructions given to them. You may need to dictate your passport details to verify your identity.
Through the official website of Rostelecom
most convenient and fast way- suspend access to the Internet through the Rostelecom website. It is enough to do the following:
- Enter the site and log in to your personal account using your username and password. Login information is provided after registration. If you have not yet registered on the site, do it - you only need a phone number and address.
Log in to your personal account on the Rostelecom website using your username and password
- Open the "Internet" tab and select the "Additional Services" subsection.
Open the "Internet - Additional Services" tab
- Find the block "Voluntary blocking".
Click on the button " Detailed description» for the service «Voluntary blocking»
- Specify the blocking period and confirm the action.
To activate the lock, click the "Connect" button
Internet access will be restored when the period you specified at the last step of connecting the block expires.
Complete shutdown of the Internet
Full shutdown and temporary blocking are two different things. When you block the Internet service, access will be restored after a specified time, and the funds for it will begin to be debited again, even if you do not use the Internet.
A complete shutdown means termination of the contract with Rostelecom if you no longer intend to use the services provided for in it. The reason why you can withdraw from the contract is not important. Employees of the company can ask about it, but you are not required to disclose it.
You can terminate the agreement at any office of Rostelecom by submitting a written application for termination. A sample and a form to be filled out will be given to you at the office, consultants will tell you how to arrange everything correctly. Most importantly, do not forget your passport and your copy of the contract. If you borrowed equipment from Rostelecom to access the network, then you will have to return it, so take the equipment with you along with the acceptance certificate.
Fill out the application form for termination of the contract
If the contract was not drawn up for you, you will have to ask to write an application for termination of the person for whom the contract was drawn up, or take a power of attorney and a copy of your passport from him.
For termination to be possible, two conditions must be met: return all equipment rented from the company, if you have it, and pay off all debts. Please note that with a negative balance, it will not be possible to terminate the contract.
Internet transfer when moving
If you want to terminate the contract due to moving to a new address, do not rush to do it. Rostelecom provides the “Moving” service, using which you will not lose your existing contract and tariff plan. At the new place of residence, you will have the same access to the Internet as you had at the old one. Only the address for the provision of the service specified in the contract will change.
You can order the service and discuss its details by calling 8-800-707-12-12 or via email [email protected] But the easiest way is to leave an application on the official website: just click the "Fill an application" button, and then in the window that opens, enter your name, phone number, address of the current place of residence and new address, as well as indicate a convenient date for moving.
Fill out and leave an application for moving on the Rostelecom website
New settlers are entitled to a bonus - a 50% discount on some Rostelecom services for two months.
Video: filling out an application for moving on the Rostelecom website
The Internet can be temporarily blocked or turned off completely. Most importantly, do not forget to use one of these options for a long departure, otherwise you will have to pay for an unused service.
Many customers of Rostelecom in Moscow today are interested in the question of whether the “Turn off the Internet for a while” service exists and is relevant for Internet subscribers. We could not lose sight of this issue and pass it by, so today we will consider it in more detail.
What is this service
Note that such a name for the service is “popular”, and in fact it is called “Voluntary blocking”. The meaning of the option is very simple. Let's say you're away for a few days/weeks on vacation or a business trip. Naturally, at this time the Internet will be idle at home without use. Despite this, according to standard conditions of the contract, it is the user who is obliged to pay for such downtime. And if you do not want to waste money, you can think about temporarily freezing your account.
And such a service, as you understand, is available from Rostelecom. We only note that in the capital of Russia, Rostelecom provides subscribers with Internet services under the Onlime brand. And this provider has a similar option called "Voluntary blocking".
Detailed terms of service
To understand the conditions for providing this account blocking service, we will give the most important nuances that all users of this provider should know:
- Minimum time account blocking - 5 days (calendar);
- The absolute maximum blocking of a subscriber account is 90 days;
- Continues to be charged while the account is blocked subscription fee for using the lease of the following items:
- WiFi router;
- Equipment for digital television;
- Static IP address.
- The first 30 calendar days during the flow year are provided to subscribers for voluntary blocking completely free of charge;
- Starting from the 31st calendar day blocking per year, the cost of the service will be 5 rubles per day;
- When ordering a blocking, the subscriber account must contain funds for at least 1 day of operation of all services;
- Change tariff packages, it is impossible to connect or disconnect any services and options during the blocking period.
How to activate the service "Voluntary blocking"
To connect this option in Moscow, subscribers have several ways:
- Using the personal account interface on the provider's website.
- committing phone call to a 24/7 number technical support.
After activating the option, the account will be blocked the next day after the order.
How to disable the service "Voluntary blocking"
Considering the fact that you will not have the Internet with the activated option, you have the following ways to deactivate the service:
- A call to the company's 24/7 technical support number, which we have already mentioned above.
- Using the personal account interface on the site, using mobile Internet or third-party Wi-Fi.
Note that if for any reason you change your mind about activating the service, you have the opportunity to refuse to activate it even before the service comes into force. For this purpose, you can also use your personal account on the site or contact employees contact center.
As for the inclusion of all options and services after sending a request to deactivate the "Voluntary blocking", it is done within 1 hour. Note that billing continues immediately from the day the service is deactivated.
Now that you know this option exists and how it is configured, you can cut your internet and TV bills while you're out and about.
It is not advisable to pay for something that a person does not use. Even if it will be a short period of time, for example, when traveling on vacation or on a business trip, turning off some services allows you to save small, but personal funds.
After reviewing the guide below, the RTK subscriber will be able to suspend the services of his provider at any time, when necessary, and even, if necessary, refuse them forever.
The main reasons for refusal and what to consider
You can effortlessly turn off the Internet, both for a certain period of time, and forever.
A common reason for this decision is usually another vacation or finding another provider with better conditions.
Also, often the subscriber is simply dissatisfied with the quality of Rostelecom's work.
The main thing is to carry out the entire procedure in full accordance with the agreement signed between the client and the communication provider.
Until the Internet is officially deactivated, he will have to pay, that is, money will be regularly withdrawn from the user's account (even if the subscriber does not put a single penny on his balance).
As long as the contract is valid, the finances are written off.
Therefore, it is important to know how to properly disable unused services and options.
For non-payment, a person can simply become a debtor to the company, which will subsequently demand compensation through the court (plus legal costs may be imposed on the subscriber).
It is necessary to immediately note the fact that through the personal page on the RTK website or in another way the subscriber's office, the company provided for the option of only temporarily disabling services.
If you need to abandon them forever, then this cannot be done remotely, but only by personally contacting the office or by calling Rostelecom's K-Center.
Of course, if you need to cancel services temporarily, then the most convenient option would be to do it remotely via the Internet using the "Voluntary blocking" function.
In doing so, the following must be taken into account:
- The time interval must be at least five and not more than 90 days (only working days of the week are taken into account, it is especially necessary to be careful when setting a time interval that includes holidays), and sometimes it is required that the period be a multiple of a month;
- Even if the home Internet and TV are disabled, the client's account will still be charged rent for devices (router, set-top box, etc.) and funds for the provided IP;
- When the number of days of temporary shutdown specified by the user ends, then 5 rubles are debited from his balance daily;
- You can use the blocking function of your own free will only with a positive subscriber account, where there must be money for at least one day of payment in accordance with his tariff and subscriptions;
- During the entire period of time of refusal of services, it is impossible to change the tariff, as well as to activate and deactivate other RTK options.
Important preparations
First, you should read the contract documents signed by the user with RTK.
If forever, then it is impossible to perform such a procedure without leaving home, since you need to officially submit an application and if the equipment rental appears in the contract, then be sure to hand over the devices and devices to the RTC.
If you turn off for a while, it is most convenient to use personal account or a special mobile application.
Before disconnecting, you should find out if the subscriber has any debts. For this purpose, you can call "8800-100-08-00", while you will need to dictate to the operator the exact numbers of your personal account and tell him a secret word.
Or personally visit the office of the company, having a passport and contract documents with you. There you can immediately apply, and in case of refusal forever, then also hand over the rented devices. 
Personal account (LC)
To open the LC page, you will need to register on the official RTK resource.
In the case when the client has already gone through the registration procedure, but does not remember the access code to the personal account, then you will need to click "Remember password". After that, it will be sent to the user's email address.
Registration procedure
Registering is simple. To do this, follow these steps:
- On the main page of the RTK, click "Register";
- Then type the code that the user came up with on their own;
- Click "Next";
- After that, in the menu that appears, enter your full name; day, month and year when he was born;
- Click "Next";
- Enter your personal email address and phone number;
- Agree with the terms;
- Click "Register";
- A message will be sent to the specified Email in which you need to click on a special link;
- Ready. You can already use the personal account for: control and replenishment of the account; disconnection of cable Internet for a while; order music and video; sending short messages; filing applications for equipment repairs, etc.
Note: you can use your personal account using programs installed in mobile devices on Android and iOS platforms.
Shutdown procedure via LC
A detailed description of the steps for opting out of options is available on the official RTK page: "www.onlime.ru/internet/services/18/". By registering, you can visit the LK at any time of the day.
To do this, you only need to enter personal authorization parameters.
In the list of services, select the one you want to block, for example, "Home Internet" or TV.
Enter the subsection of the current tariff and enable temporary blocking with setting parameters in accordance with the specific requirements of the user.
Click "Save". After that, the Internet from Rostelecom will be temporarily disabled.
Similarly to this procedure, you can deactivate any option, for example, turn off annoying interactive TV, etc. 
How to permanently rid yourself of the services of Rostelecom?
It is not possible to do this through LC. It is necessary to visit the operator's office with a passport and a contract.
Next, fulfill the requirements of an employee from the service center, including such as: filling out an application, handing over equipment, etc.