If you need to disable home phone Rostelecom, there are two ways to do this. Easiest, go to company office and write a statement. The second option involves sending an application by registered mail.
What you need to turn off the landline phone
Please note that turning off landline phone in some cases will result in disconnection from the Internet and digital television. Often, both the first and second are provided on the basis of a telephone line. As a rule, a landline phone is turned off for two reasons:
- complete termination of the contract with Rostelecom;
- temporary blocking of operator services.
The second method is relevant for those who wish to retain the possibility of returning to Rostelecom services. To block, just call the operator of the company. The reverse action is also carried out by means of a call. A symbolic amount is charged monthly from such clients.
Before resorting to measures that allow you to abandon Rostelecom's landline phone, you need to make sure that there are no debts to the company. There are several ways to find out what you owe.
How to find out if there is a debt to Rostelecom?
by the most fast way find out the debt for the phone Rostelecom is a phone call to the company. You can use the voice menu and get necessary information on your own, or contact the operator, who will quickly answer the question.
Owners of a single personal account on the Rostelecom resource can view accounts in it. You can also go to the office of the company and contact the manager. By giving your phone number, you can find out and pay the debt at any post office. Another popular way to get information is to check the account balance through a Sberbank ATM. To find out the debt for the Rostelecom phone in this way, you need to select the "service replenishment" option.
Rejection of a landline phone
In no case should you refuse to pay for services, believing that this will be the act of abandoning the phone. The account will grow. To turn off a landline phone, you must strictly agree on this issue with the operator.
The signal for Rostelecom to turn off the landline phone will be a statement handed to the manager or sent by registered mail.
The notice of termination must include the following information:
- personal data of the applicant (name, address);
- passport data;
- phone number to be disabled;
- connection contract number;
- the date from which the deactivation should take place.
In the application, it is desirable to indicate the phone number by which managers can contact the applicant and agree on the time for the arrival of the masters to physically remove the connection points. When applying in person to the office of the company, a copy of the passport and contract should be attached to the application. If the issue is handled by a proxy, a power of attorney must be attached. In the case when the application is sent through the Russian Post, you can track the date of delivery of the shipment by the number of the registered letter.
With the spread cellular communication many were able to convince themselves of the reliability, convenience and relative cheapness of cellular communication services, and for many, the need for fixed telephone communication disappeared.
Almost no one calls the home phone, long-distance calls are much cheaper to make via Skype, so many landline phone users have a reasonable question: what are we paying money for? Isn't it easier turn off your home phone or freeze this service? And how to disable Rostelecom services? Let's deal with this.
Temporary and permanent disconnection of the phone from Rostelecom
If you do not understand the reasonableness of paying for a wired phone, you can turn it off at any time. Shutdown can be issued both temporarily and completely, that is:
- With temporary blocking of Rostelecom services.
- With the final termination of the contract for a wired telephone.
Temporary blocking means that you do not terminate the contract with Rostelecom, but you are terminated from providing communication services at your request. Such a move will give you the opportunity, firstly, to leave behind just in case current contract wired telephone services, and at the same time save on the subscription fee for the telephone.
The time for which you decide to block the wired connection is not limited, and you can resume using telephone services at any time. At the same time, the subscription fee for the voluntary suspension of services is quite formal and will not create a burden on your wallet.
To temporarily block Rostelecom services, you just need to call the telephone company; to resume services, a phone call is also enough.
If you have made a firm decision to finally terminate the contract with Rostelecom, your actions will be somewhat more complicated.
First of all, you need to find the telephone service agreement itself, and if it was concluded in ancient times, and most likely it was, especially if you live in an apartment whose owner has not changed since Soviet times, then finding it can be a difficult task.
But even if you did not manage to find the contract, you can at least remember who signed it.
If this person is one of your relatives, you need to get him to write an application to terminate the contract. However, it will be enough to get a power of attorney on his behalf to terminate the contract.
Next, you will have to visit the Rostelecom office, find an employee in it who receives citizens and send him an application to terminate the contract from a certain date. However, the application can also be sent by mail. Then, in a registered letter with acknowledgment of receipt, you must enclose, in addition to the application to terminate the contract for communication services from a certain date:
- A copy of your passport.
- A copy of the contract for communication services.
- If you are acting on behalf of the person terminating the contract, a copy of the power of attorney.
Be sure to include your contact phone number. Employees of Rostelecom will have to agree with you on the date of disconnection of you from Rostelecom's communication lines.
When disconnecting your phone from Rostelecom lines, you will have to pay off all existing debts for services already provided, such as telephone communications, long-distance telephone communications, Internet services, cable television by the time you apply for disconnection.
If you applied for a disconnection but did not pay off your debts, your disconnection will not reset your debt, which will only grow.
If in your home access to the Internet is possible only through the telephone lines of Rostelecom, turning off telephone connection, you will inevitably lose the Internet.
Internet disconnection from Rostelecom
When disconnecting from the services of the Internet provider Rostelecom, you can also either temporarily block the provision of Internet communication services, or terminate the contract completely.
If you turn off Internet services forever, you will have to terminate the contract, for which you will have to visit the Rostelecom office.
By writing an application for termination of the contract, you will have to provide access to the installed Internet equipment to Rostelecom employees to disconnect and dismantle it. After the physical disconnection of your apartment from the Rostelecom network and the termination of the contract for Internet communication services, the deed will be done: you will disable Rostelecom Internet services forever .
To date, the services of Rostelecom as a home telephony operator are used by a fairly large number of subscribers. And, by the way, the number of active users of the services of this spectrum is systematically growing.
It is not difficult to explain this trend, because Rostelecom offers not only high-quality services and enough favorable prices, but also a very large scale tariff plans, among which, it would seem, you can choose the ideal offer for any subscriber.
However, given that we live in the 21st century, home telephony is no longer a demanded niche of telecommunications services. We use the phone, perhaps, to call our older relatives or to the phone numbers of some public services and structures. Generally, mobile phone has long been able to replace our landline telephony.
That is why a fairly large number of fixed telephony subscribers are thinking about how to turn off Rostelecom's landline phone in order to stop paying monthly subscription fees for its use, and often even non-use.
How to disconnect a landline phone from Rostelecom
If you have made the final decision to turn off the landline telephony service at your address of residence, all you need to do is to convey your idea to Rostelecom employees.
To successfully and quickly disable the service, you must contact the Rostelecom office and ask the employees there for a standard form for writing an application to disable the home telephony service. Employees of the company will kindly provide you with a form that you will need to fill out and leave at the office. We recommend filling out such a document in duplicate so that one of them remains in your hands. Don't forget to ask the RT staff to number the form and stamp it.
Some time after filling out the application, employees will contact you. contact center company to clarify the firmness of your intentions, if you confirm the need to turn off the fixed telephone connection, it will be turned off.
Where to turn off the landline phone Rostelecom
As we have already said, the home telephony service is turned off directly at the Rostelecom office. And to find out where you need to contact in your city, you should use the company's official web portal located at rt.ru. You can get the correct information as follows:
- Go to rt.ru.
- In the upper right part of the main page of the site, select your region.
- After refreshing the page, scroll to the bottom of the page.
- Look for the "Sales Offices" link.
- View the addresses of offices in your city on the map attached directly to the site interface.
Having learned the address of the location of the office, you can immediately go there.
Note that Rostelecom subscribers also have the opportunity to independently fill out an application to turn off home telephony services in a free form and send it by mail to the address of the company's office in their city. In this way, you can also turn off the phone.
How to temporarily disable Rostelecom's landline phone via the Internet
If you are going on a trip, vacation, or you simply do not want to use telephony access services for some time, Rostelecom offers its subscribers the opportunity to temporarily block their account in order to suspend charging subscription fee. This service is available for activation by subscribers via the Internet, which is very convenient, as it significantly saves time on trips to the company's office.
To suspend the services, you must use the interface of Rostelecom's personal account, located at lk.rt.ru. The service is provided free of charge only for the first 3 months of use, and its cost for subsequent use for each individual region can be clarified by the company's contact center number: .
If you decide to say goodbye to the device that has accompanied you for a long time, First of all, it is worth understanding that the refusal to pay for the service is not its disabling.
In such a situation, you run the risk of issuing a large amount of debt as a result, which will grow over the time until you use the device.
How to turn off a Rostelecom landline phone? For a specific disconnect it is necessary to resolve this issue directly with the operator of the company. How to disable online? Alas, such a function in personal account not provided on the website.
To carry out this process, it is first necessary to write an application for disconnection, which is given to the manager at the office, or sent by registered mail to the destination.
What is needed for the procedure?
When disconnecting communication from Rostelecom, it is worth understanding that that you run the risk of turning off the Internet and television along with the landline phone, therefore, this issue must be carefully discussed with the specialists of the communication department. Shutdown usually occurs for the following reasons:
- if you wish to terminate the contract for receiving services from the company;
- if you want to block the number for a certain specific period of time.
If you block the service, you always have the right to resume using the stationary device at any convenient time.
Blocking does not require a special visit to the sales office, filing an application, which is necessary in case of a complete shutdown. This can be done by simply calling the operator, who will fulfill your request in a matter of minutes.
Unblocking the line will also not make it difficult for you, this process will also be available in the call mode to the operator of Rostelecom. At the same time, it is worth knowing that blocking the line is paid, but the amount will be the most minimal, symbolic.
It is important to understand that before disconnecting communication services it is necessary to pay off all debts to Rostelecom, to avoid unexpected debts in the future.
How to terminate the contract with Rostelecom permanently
But quite often this is not an easy action, because. the contract was drawn up quite a long time ago and could simply be lost. What to do in such a situation? To begin with, it is worth remembering in whose name it was concluded, because only the person who concluded the contract has the right to terminate it.
Therefore, if the document was drawn up for one of your relatives, then it is they who must visit the Rostelecom office and write the necessary application to refuse telephone communication services.
Finished the application should be taken to the main office of the company, to the reception department with various questions. An application indicating that you wish to terminate the contract from a specific date must be handed to the office manager.
If for any reason you cannot visit the branch of the company, there is another option for terminating the contract. In this case, you may carry out the process by sending a registered letter by mail to the address of the company.
The following papers must also be enclosed in the finished formulated letter:
- the text of the application, which must be written in free form, while it must be clearly formulated specific purpose on refusal of communication service;
- a photocopy of the passport;
- a photocopy of the contract drawn up upon connection;
- a photocopy of the power of attorney, if your actions represent the interests of others.
When making an application don't forget to include your contact details, necessary for communication in case of any kind of questions.
It is important to remember that in case of a complete refusal, you must fulfill some conditions:
- at the time of refusal, your personal account should not have the slightest debt for communications, the Internet, television;
- when deciding to cancel home communication, it is not enough to simply refuse payment, this will not be considered a disconnection. In this case, the debt for telephone communication will grow every month. That is why it is very important to contact the operator of the company to solve this problem.
Can I turn off my home phone and leave the Internet in Rostelecom? You can lose the Internet if you refuse a landline phone, so you should discuss all the details and nuances directly with the company manager.
Required documents
To completely terminate the contract for communication services, Rostelecom will need the following documents:
- Your ID card.
- document for an apartment.
- Contract for receiving services from Rostelecom.
- Payment receipts.
To terminate the agreement with the company, you need to contact their main office directly. Provided that the document was drawn up in your name, other documents are not needed except for a passport.
If you are not a homeowner, then you will need a paper proving your ownership of the apartment. If the living space was inherited from a deceased relative, this case You must provide a copy of the death certificate of the owner.
When you come to the office to write an application for disconnection, you in without fail ask about the reason for the refusal. You have the right to announce any reason, the most common are the following:
- lack of funds to pay;
- moving to another place of residence;
- refusal for the uselessness of this service.
After listening to your reason for refusal, be sure to offer to reconnect to more favorable tariff with minimum pay. You have the right to choose to agree to a new tariff or to abandon the phone forever.
In case of refusal, you will have to pay for calls and communication services for recent times use, you can do it in the same office.
How to write an application or letter
If you refuse the device, you must draw up an application for disconnection or a letter that will be sent to the office by custom type. This document it is quite easy to compile, most often it is done in a free form, subject to certain rules and conditions.
Information to be included in the text of the application or letter:
- your full name, address where the number is registered;
- passport details of the person in whose name the agreement was concluded;
- phone number to be disconnected;
- connection contract number;
- date, which will be considered the starting exact shutdown.
Also, the application must contain information about your contact information necessary for further contacts with you. The manager of the company will contact you by phone and agree on the date and time, when it is convenient to meet the wizard to remove the telephone line connection point.
If you are dealing with this issue not on your own behalf, but represent someone else's interests, you will definitely need a power of attorney to perform these actions.
In connection with the introduction mobile communications In modern human life, using a landline phone has become less convenient and unprofitable. Therefore, the question of how to abandon Rostelecom's home phone becomes very relevant.
How to check debt
Before applying for disconnection of the phone, you need to check whether there is a debt to Rostelecom. If it exists, then it must be extinguished. Also, your personal account must be fully paid on the day of disconnection. You can find out the balance of your personal account in the following ways:
- Having done , you can use the voice menu or contact the operator.
- Check in your account on the Rostelecom website.
- Contact the company office with your phone number. And if there is a debt, you can pay it immediately on the spot.
- Check through a Sberbank ATM. For this method, it is necessary to select the “Replenishment of the service” button in the “Rostelecom” tab.
How to give up your home phone
The service of a landline telephone stops only after the application is submitted to the manager of the Rostelecom company in person or by registered mail. And it is impossible to turn off the landline phone via the Internet, but you can download the application form.
The application must include the following information:
- Full name and address (with the exact indication of the house and apartment) of the applicant;
- passport data;
- phone number to be switched off;
- the number of the previously concluded connection agreement;
- the desired date for the suspension of telephone service;
- the number of another contact phone so that managers can freely coordinate with you the time of arrival at the house of the master to de-energize the phone.
Important Points
When applying in person, you should also attach a copy of your passport (have the original with you) and a copy/original of the connection contract.
When applying to third parties, there must be a power of attorney from the applicant.
If it is impossible to apply in person, you can send an application by a valuable letter (the application form can be downloaded on the Rostelecom website). To do this, at the nearest post office, fill in the details on the envelope and indicate the low value of the letter (up to 10 rubles), and after sending, save the check and receipt. Using the assigned number in the receipt, track the delivery of the letter through the official website of the Russian Post.
Not paying for telephone services is not a way to disable. Service of your number will be suspended, but in any case, Rostelecom will recover the debt from you in court, and the disconnection will occur in the above way.
You can either completely refuse to service your phone or suspend its operation for a certain period of time, saving cash. To do this, you also need to personally apply with an application to the nearest office of Rostelecom. These services are provided free of charge.