The profession of a salesperson is currently in demand, which is explained by the fact that more and more food outlets are opening in cities, and competition between individuals is increasing every year. In the article, we will tell you in order what the job description of the seller of food and non-food items determines. food products what are the duties, rights, and responsibilities of workers in this profession.
Job description of the seller - basic provisions, rights and obligations
The main points include the following:
- reporting to the store manager,
- obligation to follow his oral and written instructions,
- guide to this manual.
In addition, an employee holding such a position must know the rules of fire safety, labor protection, act in accordance with current rules internal work schedule etc.
The rights of the seller include making proposals for improving working conditions, reporting all the shortcomings noticed, requiring management to ensure organizational and specifications and preparation of all necessary documents.
This document prescribes the following responsibilities:
- 1. Arrangement and replenishment in showcases;
- 2. Control of the safety of everything on the racks;
- 3. Consultation of consumers when choosing the right products;
- 4. Posting price tags;
- 5. Acceptance of products;
- 6. Control of the sale of goods;
- 7. Customer service at the checkout.
Job description of the seller of food products
This document prescribes the implementation of consumer services: cutting, weighing, packaging, controlling the timely replenishment of products, the cleanliness and order of the workplace, receiving and preparing packaging materials, filling and attaching labels to products, and so on.
By the way, the site has information about the job description of the supervisor.
Job description of the seller of non-food products
This document prescribes to provide customer service, offer and display products, demonstrate in action, help in choosing, calculate the cost of purchase, prepare products for sale: unpacking, picking, placing, posting price tags. For example, a consultant in a clothing store must negotiate with various categories customers, provide advice on choosing clothes, provide fittings, pack products, and more.
Senior Sales Job Description
This document prescribes to manage the sales department of this outlet, to monitor the correct implementation of their official duties communicate verbal and written orders to subordinate employees, train subordinates in effective work practices, optimize the operation of outlets to increase productivity, select and present candidates for this position, conduct interviews with candidates and participate in the process of making hiring decisions.
Job description of the seller of alcoholic products
This sample prescribes to serve the buyer, prepare for the sale, consult buyers about the properties and manufacturers, prices, etc., study the demand for goods and conscientious performance duties assigned to us.
Sample job description for sales assistant
This document prescribes:
- control the availability of the necessary goods and replenish it,
- assist visitors in choosing products,
- consult on available products, their characteristics and prices,
- carry out work on the arrangement of goods in the right places,
- prepare for the sale
- control the availability of price tags,
- control the implementation
- in case of detection of goods with an expired expiration date, immediately remove it from the shelf,
- promptly report to the management about emerging emergency situations or the possibility of their occurrence.
To get acquainted with the entire list of duties and rights in more detail, it is recommended to download a standard sample.
According to the presented classification, the position of the seller will refer to sphere service personnel . Its main task is sale of goods to consumers.
In addition, financial responsibility is imposed on him, so it is especially important for him to receive a drawn up employment contract and the corresponding job description.
The general provisions of the job description should reflect that in the performance of their duties, the employee must comply with all of the items listed in it.
In addition, it is necessary to note other normative documentation.
He is also obliged to comply with the internal charter of the company and its routine.
Job Responsibilities
The seller is charged next set of responsibilities:
- Making necessary purchases and interacting with suppliers. He also needs to check the quantity and expiration date of the imported goods.
- Control of the temperature regime established in the instructions, which will be necessary to keep the goods in good condition. In addition, the seller is obliged to monitor the products and remove the damaged goods.
- Carry out pre-sale preparation of goods. Also monitor and control temperature regime during the sale of products. Attach price tags to it.
- Maintain cleanliness and order in the workplace, remove contaminants in time, which will pose a danger to the health of customers.
- Accept money in non-cash and cash form. Subsequently, issue cash documentation that confirms the fact of acquisition.
- Count the proceeds daily and record their value in the ledger.
- Take part in audits, counting the quantity of goods, checks.
- Conduct consultations with buyers on their questions, which will relate to price, manufacturer, quality and trademark products.
Also, the job description should contain the obligations of the seller in the event of claims from buyers, he will act as an intermediary in the dispute. Therefore, such an employee must know all the rights of the buyer and, if they are violated, look for a logical way to solve the problem.
Depending on the position held, the seller will report directly to either a senior consultant or directly to the store manager. The replacement procedure is also regulated by the job description.
Purpose and interactions with services
The seller must sell the company's products in a retail point of sale. At the same time, he must effectively interact with potential buyers.
Work description
In general, all functions of the seller should be united for one purpose, namely, ensuring the proper volume of sales of products. In general, this determines the tasks assigned to such a specialist - creation of better conditions for product selection and payment. At the same time, consultation is carried out and recommendations are given to customers of goods suitable for their purpose.
Rights and responsibilities
The employee has the right to access the information he needs and a number of documents that will ensure the correct performance of his duties. In addition, the seller has the right to make suggestions regarding the work schedule or the nature of the work itself, if this is ultimately aimed at increasing labor productivity.
The seller also has a number of the following rights:
- For proper payment overtime hours, as well as labor in holidays in the increased amount established by the Labor Code of the Russian Federation.
- Refuse management to carry out actions that will be contrary to the law.
- Get access to the documentation governing its activities, and subsequently study it.
- Require their management to respect the rights prescribed in the employment contract and in Labor Code RF.
In addition, in terms of solving economic issues, for example, combating various pests, he may require management to call specialists on a commercial basis. The same rights apply to the service electronic engineering(for example, cold stores or cash registers).
Salesman has no right accept returns from customers and refund the cost without direct approval from higher management. It is also forbidden to delete various documentation related to income or expenses.
If the final cost of the product does not suit the buyer, and the purchase has already been made at the checkout, then the seller is prohibited from taking any steps alone, especially taking the goods back without drawing up a return certificate.
The sales person will be responsible for liability for products presented at the point of sale. Also, the seller is responsible for the diligent performance of the duties imposed on him, displayed in the job description.
Based on this, the employee's management is obliged to familiarize him in writing with the job description and a list of information on material and disciplinary liability.
If such an employee is responsible for cash machine, then he will be responsible for the preservation of funds, high-quality and accurate filling of all reports.
If an emergency situation arises due to an employee’s failure to fulfill their direct duties, a penalty will be imposed on him, up to financial compensation, subsequent dismissal and criminal liability.
Sample instruction manual
AT model text must be reflected in the key requirements obtained qualification and employee's work experience. It is also important to write audit procedures and created working conditions.
Need to display procedure for medical examination, because the seller will communicate and serve a large number of people, as a result of which he can become a carrier of serious diseases. It is also necessary to write order of receiving goods and its subsequent display.
Working conditions and features
Main hours of work, weekends and holidays granted must be written in the internal regulations trading company . The job description itself, as a rule, reflects links to the regulatory documents of the organization.
Oldest salesman
The Senior Sales position is implementation of additional operations receiving and issuing funds. He also needs to regularly prepare reports according to receipts and expenditure documents, both daily and monthly.
He must accept security measures the funds entrusted to him and the prevention of damage to products. Inform the higher management about the danger threatening the safety of the values entrusted to him, deal with the design of sales receipts, shop windows.
In addition to a number of job responsibilities, he will also have to supervise the work of ordinary sellers.
The job description of the seller of food products must additionally contain provisions on the conditions for ensuring the storage of food products.
Also he must take a closer look at cleanliness and control pests, including rodents. It is also important for such a seller to periodically medical checkup, as he contacts not only with buyers, but also with the goods.
Non-grocery goods
The seller of non-food products differs from others in that he must be able and know how to conduct counseling conversations with customers to assist them in choosing a product.
Grocery store
In the job description of sellers in grocery store there are regulations that govern their activities and oblige:
- Arrange and replenish the products presented on the shelves.
- Carry out measures to ensure the conditions for the safety of goods.
- To be able to stimulate sales of the types of goods indicated by higher positions.
- Receiving and distributing received products.
A grocery seller is a specialized worker who releases food to customers food products, of course, for cash. This may also be confectionery, and fish products, and meat, as well as vegetables and fruits.
The seller is a kind of intermediary between the manufacturer of goods and the person who will subsequently buy this product. But do not think that the seller of food products is an easy and affordable profession. In fact, this specialization requires a lot more effort and skill than many realize.
In addition to the sale of goods, the seller is obliged to monitor in cash, for the marking of goods, for the shipment of arrived goods. Besides, good specialist knows how to communicate with people, to speak competently and extremely clearly and explain the range of goods, to know which products are already sold out, and which stores or establishments are still planning to buy.
Many organizations require design skills from their grocery seller. This is necessary in order to be able to beautifully design counters and shop windows.
Relevance and development of the profession
It should be noted right away that at all times people needed food, so the seller of food products will always find a job and will have at least some profit. In general, the seller is the most popular profession in the labor market. She always was and will be in demand.
For any person who wants to work, the job of a salesman is a very successful career start. This is due to the fact that it is possible to be elected to such a position without having work experience. In addition, you can often choose a flexible work schedule, which will allow you to combine several areas at once.
A huge plus in this area is that in many institutions it is allowed to directly influence their own. That is, in any case, the seller has a fixed remuneration. But he can also receive a percentage of what he was able to sell.
The profession of the seller has its own development. Over time, a well-performing person can become a senior salesperson, but that's not all. Being skilled in your business, you can become an administrator, and later - the director of the institution in which your career began.
It is worth noting that promotion on career ladder requires features such as:
- Ability to sell goods without manipulating the buyer;
- Offer a wide range, but see the border of communication, so as not to be intrusive;
- Be sure to treat any customer with the utmost courtesy.
Thus, we see that a profession that, at first glance, does not have much development, is actually very relevant and in demand, and also has the opportunity for career growth.
Different areas of the profession and their features
There are many categories in this field of activity. The seller is not necessarily the person standing behind the counter and weighing the food ordered by the buyer. In this section, we will look at what features sellers of different directions have.
If you have not yet registered an organization, then the easiest do it with online services, which will help you generate all the necessary documents for free: If you already have an organization, and you are thinking about how to facilitate and automate accounting and reporting, then the following online services come to the rescue, which will completely replace an accountant in your enterprise and save a lot money and time. All reporting is generated automatically, signed electronic signature and sent automatically online. It is ideal for an individual entrepreneur or LLC on the simplified tax system, UTII, PSN, TS, OSNO.
Everything happens in a few clicks, without queues and stress. Try it and you will be surprised how easy it got!
Shop assistant
A feature of a consultant is that a person of this profession should be well aware in all theoretical questions related to the range of goods and the institution as a whole. 
In addition, the sales assistant must be fluent in communication skills with different people in order to be able to present the product and convince a person to buy it.
Seller-cashier
The cashier must be able to handle computer equipment in order to calculate the cost of goods well, to know the full system of discounts and bonuses of the establishment, as well as to change the price tags of goods if necessary and monitor compliance with sanitary and hygienic standards when decorating shop windows and counters.
Oldest salesman
The senior seller is obliged to monitor all the sellers of the establishment, organize them, and skillfully resolve disputes and conflicts. This person must combine the qualities of a leader and good logical thinking. Often the senior salesperson stays the longest at work to double-check and tidy everything up.
It is worth noting that, to a certain extent, sellers are also included. This activity is not similar to that of a salesman, however, in these professions, the common goal is to sell an existing product.
Qualification and personal requirements for the applicant for the position of the seller in various directions
requirements to the applicant for the position of the seller quite a lot. Among them:
In addition, there are a number of character traits that the seller must own. food products:
- friendly service;
- the ability to quickly weigh and count;
- work with the equipment;
- analyze the demand for different types goods.
To the skills of the seller non-food items knowledge and skills include:
Thus, the applicant for the position of the seller must be a well-formed personality who is not afraid of difficulties and contentious issues, and can also readily begin to solve them.
Job duties and rights
The duties and rights of the seller of food and non-food products differ slightly from each other.
In this section, we will detail the responsibilities of each of them.
Groceries seller
AT responsibilities grocery store includes:
- Fast and quality customer service;
- Preparation of goods for sale;
- Packaging of goods;
- Preparation of the workplace and work;
- Issuing price tags;
- Sorting of goods by types, groups and demand;
- Studying the demand for goods;
- window dressing;
- Participation in the shipment of goods;
- Drawing up applications for the replacement of equipment and various kinds of reports;
- Resolving disputes with customers;
- Participation in .
To rights food retailers include:
- Acquaintance with management decisions;
- Making suggestions for improving work;
- Obtaining information from management regarding work;
- Making demands regarding the facilitation of its activities.
Seller of non-food products
To duties such an employee is treated the same as for food seller. But add to this:
- Control over the safety of goods;
- Registration of a guarantee for the goods;
- Providing guidance to apprentices and lower-skilled salespeople.
Rights of an employee dealing with non-food products remain the same as those of a seller of food products. This is due to the fact that sellers always have a common goal.
A responsibility
The responsibility of the seller of food and non-food products is prescribed by law Russian Federation and is no different from each other.
Any seller is responsible per:
- Failure to perform or poor performance of their duties, as well as for non-compliance with job instructions.
- For violations committed in the course of work, which are provided for by this legislation.
- For causing material loss, if it is prescribed by law.
Thus, the profession of a salesperson has its own advantages, and most importantly, the possibility of development. However, it is worth remembering that this is not at all as easy as it seems at first glance.
About the features of this profession, see the following video.
Part 1:
The leaders of many companies sincerely do not understand why they need to bother compiling a job description for a food seller. They limit themselves to verbally informing employees about the main responsibilities, forgetting to voice their rights.
Creating an instruction is useful for both the employee and the boss. It regulates all the activities of a particular specialist. It specifies its functions and responsibilities.
The need for a document
Job description of a grocery seller, a sample of which can be downloaded for free, should provide comprehensive information about the activities of a store employee. In the work, the seller relies mainly on this document. He cannot be imputed to perform additional responsibilities not listed in the instructions.
This document is drawn up for each employee separately. Example: for a sales assistant-cashier, a sales assistant-trainee, a senior sales assistant, etc.
Using the instructions, you can solve the following tasks in relation to the activities of the seller:
It is necessary to develop a job description taking into account all the requirements and recommendations.
The employee for whom it is drawn up must clearly understand his duties, responsibilities and rights. The document should have all the main chapters.
General provisions
The seller is included in the staff and ceases to operate only on the basis of an order from the management of the organization.
Persons who have graduated from a professional educational institution in the specialty "Seller" or have the appropriate level of training. There are no requirements for experience in this area.
The employee reports to the head of the department, the director of the store.
In the performance of his duties, the employee is guided by:- Norms and methods trade enterprises.
- Charter and internal rules of the organization.
- Leadership orders.
- Job instruction.
Each company may develop a different number of legal documents that the seller must adhere to.
Functions
The seller of food and non-food products is supposed to perform the work:
- serve customers;
- prepare products for sale;
- advise customers on the properties and purpose of goods;
- study the demand of store visitors;
- manage the activities of junior salespeople.
Responsibilities
In order for the work to be performed more efficiently, the instructions need to define his job responsibilities for the seller of food products:
- Properly prepare products for subsequent sale, check the names and quantities of supplied lots, inspect the integrity and further unpacking of goods, identify defective (expired) products, clean products from contamination, cut products, package and pack food. Calculate the final cost, check for errors in information in checks, issue paid goods to consumers. Warn the management about the inconsistency of the received products with the waybills.
- Control over timely delivery shopping room necessary food products, ensure their storage. Take good care of the equipment and use it correctly. Maintain order in your workplace.
- Before starting a shift, inspect the place of work in order to identify malfunctions of equipment and tools. Timely submit requests for repair of faulty equipment. Decorate all shop windows, keep them clean, create an attractive appearance. Replenish the stock of packaging materials in a timely manner.
- Place foodstuffs on the shelves, taking into account the interest of buyers in certain items. Enter the cost of products in price tags, and then attach them. Answer questions from shoppers, inform about the properties and qualities of goods. To offer customers novelties, analogues and related products. Study the needs of shoppers. Resolve disputes with clients in the absence of senior staff.
- Submit the necessary reports, acts of identifying defective products, shortages and regrading. Sign documents when moving material assets. Participate in inventories.
A clause is added to the job description for those employees who combine the rates of the seller and the cashier about the need to calculate the proceeds at the end of the shift and transfer them officials responsible for keeping the money.
Rights
The seller is entitled to: 
- be informed in a timely manner of new decisions and introductions by the leaders of the organization that concern him professional activity;
- submit their proposals for improving work responsibilities for consideration by the director and heads of departments;
- receive everything on time necessary information and work documentation.
It should also be indicated in the instructions that employees can count on help from the company's management if they are unable to fulfill their professional duties.
A responsibility
The food seller is responsible for: 
- In case of non-fulfillment of their direct duties - in accordance with labor laws RF.
- If non-compliance with norms and rules is found in professional activities - in accordance with the law on administrative offenses as well as the Criminal and Civil Codes.
- When applied material damage organizations or employees - respectively, the Labor Code of the Russian Federation, the Criminal Code of the Russian Federation, the Civil Code of the Russian Federation.
In this section, it is best to indicate specifically what consequences the failure to perform duties will lead to for the employee.
Requirements for the design of job descriptions
All official documentation is drawn up on approved forms. To give it legal force, without fail you need to indicate the name of the company, the name of the document, leave a place for approval by its head, and also write the city in which the company operates.
Job descriptions should be drawn up by the head of the department for whose employees they are being prepared. Since it is he who is best versed in all the intricacies of the work of his department. Under no circumstances should you be asked to do this. important matter unprofessional person.
The instruction is approved by the director of the enterprise, signed by the head of the department in which the employee works, and also, if there is a legal department, by his head.
Also, the document must be signed by the employee who has become familiar with it and will rely on it in future activities.
It is not necessary to review job descriptions every year.
- when one employee leaves and another is hired in his place;
- if the main responsibilities of a particular seller have changed;
- in case of change of details of the organization, etc.
Before compiling new document, it is necessary to issue an order, which the employee must familiarize himself with.
Justification for refusal to hire in accordance with the job description
According to Russian law, a candidate for a position cannot be challenged for reasons that do not concern him business qualities. They are understood as the ability to perform basic tasks in the workplace in accordance with qualifications. Health status is also taken into account. vocational education, seniority, resume, etc.
If the manager intends not to accept the applicant for the job, he must reflect this in writing. By law, any refusal can be challenged in court.
If there is a job description for a vacancy, it is always possible to say that, in accordance with this document, the applicant:
- Education is not up to the required level.
- Training does not meet all the requirements of the organization.
- Previously acquired skills will not help to fully ensure the performance of work, etc.
The main condition is that the qualities of the employee, his qualifications, rank, length of service, etc., should be as detailed as possible.
Job description - important document, which will always come to the rescue in clarifying the working relationship between the management of the enterprise and the employee. The main thing is to take into account all the nuances and paint each section in detail.
We bring to your attention a typical example of a job description for a seller of non-food products of the 3rd category, a sample of 2019. A person can be appointed to this position without presenting requirements for education and work experience. Do not forget, each instruction of the seller of non-food products of category 3 is handed out against receipt.
It provides typical information about the knowledge that a seller of non-food products of the 3rd category should have. About duties, rights and responsibilities.
This material is included in the huge library of our site, which is updated daily.
1. General Provisions
1. Seller of non-food products Category III belongs to the category of workers.
2. A person is accepted for the position of a seller of non-food products of category III without presenting requirements for education and work experience.
3. The seller of non-food products of category III is hired and dismissed by ___________ of the organization (director, head) on the proposal of __________. (job title)
4. The seller of non-food products of category III must know:
a) special (professional) knowledge of the position:
- assortment, classification, characteristics, purpose of goods, methods of using and caring for them,
- rules for decoding the article and labeling, retail prices;
- methods of selection, fitting, measuring, cutting, picking goods, product size scales and rules for their determination;
— the main requirements of standards and specifications for the quality of goods, packaging and labeling;
- types of marriage and marriage rules;
- rules for the exchange of goods;
- warranty periods for the use of goods;
- the state of fashion of the current season;
- techniques and methods of active service for various contingents of customers, taking into account their gender, age, level of knowledge about the product, and other features;
– device and rules for the operation of serviced trade and technological equipment;
— principles of design of showcases on counters;
- ways to reduce product losses, labor costs, materials, electricity and increase income.
b) general knowledge of the employee of the organization:
— rules on labor protection, industrial sanitation and fire safety;
- requirements for the quality of work (services) performed, for rational organization work in the workplace;
- production signaling.
5. In its activities, the seller of non-food products of category III is guided by:
- the legislation of the Russian Federation,
- Charter (regulations) of the organization,
- orders and instructions of __________ organization, ( CEO, director, leader)
- this job description,
- The internal labor regulations of the organization.
6. The seller of non-food products of category III reports directly to ___________ (worker with more than highly qualified, head of production (section, workshop) and director of the organization)
7. During the absence of the seller of non-food products of category III (business trip, vacation, illness, etc.), his duties are performed by a person appointed by __________ of the organization (head position) on the proposal of __________ (position) in the prescribed manner, which acquires the relevant rights, duties and bears responsibility for the performance of the duties assigned to him.
2. Job responsibilities of the seller of non-food products category 3
The duties of the seller of non-food products of category III are:
a) Special (professional) duties:
- Customer service: offering and displaying products, demonstrating them in action, assistance in choosing products.
— Advising customers about the purpose, properties, quality, design features of goods, the rules for their care, prices, the state of fashion of the current season.
- Offering new, interchangeable goods and related products.
- Fitting, measuring, cutting, weighing, calculating the cost of the purchase, issuing (punching) a check, receiving money.
- Registration of a passport for goods with a warranty period of use.
– Packing goods, issuing a purchase or transferring it for control.
- Providing services to customers.
- Work at the cash register.
– Control over the timely replenishment of the working stock of goods, their safety, serviceability and proper operation of equipment, cleanliness and order in the workplace.
- Monitoring the flow of customers.
- Preparation of goods for sale, unpacking, inspection appearance products, sorting, wiping, cleaning, rewinding, assembly, picking, checking performance, ironing.
– Preparation of the workplace: checking the availability and serviceability of trade and technological equipment, inventory and tools, installing scales, eliminating minor malfunctions and preparing the serviced cash register for operation.
— Receipt and preparation of packaging material.
– Placement and display of goods by groups, types and varieties, taking into account the commodity neighborhood, frequency of demand and ease of use.
- Filling and attaching price labels.
— Design of counter showcases and control over their condition.
- Counting checks (money) and handing them over in the prescribed manner, reconciling the amount of sales with the readings of cash counters.
- Cleaning of unsold goods and containers.
- Preparing goods for inventory.
b) General duties of an employee of the organization:
— Compliance with the Internal Labor Regulations and other local regulations of the organization, internal rules and norms of labor protection, safety, industrial sanitation and fire protection.
— Execution within employment contract orders of employees to which it is repaired in accordance with this instruction.
– Performing work on the acceptance and delivery of shifts, cleaning and washing, disinfection of serviced equipment and communications, cleaning the workplace, fixtures, tools, as well as keeping them in good condition.
- Maintaining established technical documentation.
3. Rights of the seller of non-food products category 3
The seller of non-food products of category III has the right to:
1. Submit proposals for management consideration:
– to improve the work related to the provisions of this responsibilities,
— on bringing to material and disciplinary responsibility employees who violated production and labor discipline.
2. Request from structural divisions and employees of the organization the information necessary for him to perform his duties.
3. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
4. Get acquainted with the draft decisions of the organization's management regarding its activities.
5. Require the management of the organization to provide assistance, including the provision of organizational and technical conditions and the execution of established documents necessary for the performance of official duties.
6. Other rights established by the current labor law.
4. Responsibility of the seller of non-food products category 3
The seller of category III non-food products is liable in the following cases:
1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the labor legislation of the Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage to the organization - within the limits established by the current labor and civil legislation of the Russian Federation.
Job description of the seller of non-food products of the 3rd category - a sample of 2019. Job Responsibilities category 3 non-food seller, category 3 non-food seller's rights, category 3 non-food seller's responsibility.
Tags by material: job description of the seller of non-food products category 3.