1. General provisions
1. This instruction defines the functional duties, rights and responsibilities of a senior consultant.
2. The Senior Consultant is appointed to and dismissed from office in the established current labor law by order of the General Director of "Samara.Telephone.Ru" on the provision of the Store Manager and the Sales Director.
3. .The senior consultant in his work is guided by this job description, trade rules, consumer protection law, orders and orders of the General Director, Commercial department, corporate standards and rules enshrined in internal normative documents.

1. Job Requirements
1. The senior consultant must have at least secondary specialized education, the specialty does not matter.
2. The senior consultant must know the principles of sales, the basics of merchandising, the entire range of Samara.Telephone.Ru products, the advantages of some products over others, the entire range of services provided by operators cellular communication, organizational structure and levels of managerial relations of Samara.Telephone.Ru, rules of internal work schedule, rules of labor protection, fire safety.
3. The senior consultant should be able to work on a PC in user mode, be able to work with cash register, the program "1C accounting".

1. Subordination and substitution
1. The Senior Consultant reports directly to the Store Manager.
2. If necessary, the executor of this position replaces the Store Manager.

1. Employee goals

4.1. The senior consultant should sell goods and services of Samara.Telephone.Ru at a retail outlet in Samara in order to reach the fullest possible coverage of regular and potential customers.

1. Functional duties of an employee
1. Senior consultant interacting with retail customers outlet"Samara.Telephone.Ru" for the purpose of selling goods:
2. greets visitors loudly and kindly as soon as they enter the Samara.Telephone.Ru salon;
3. provides advice to customers on the range, availability and quantity of goods offered to the client, delivery time, information about manufacturers, production technology, scope and other technical matters;
4. assists the buyer in finding the right product for him;
5. presents the goods to customers, according to their needs; demonstrates the product in action;
6. checks the goods: serviceability, complete set;
7. informs the buyer about the services provided by the company;
8. informs the buyer about the discounts in force in the company and the rules (procedure) of payment and receipt of goods;
9. carries out cash settlements with buyers for the goods they purchased;
10. draws up a warranty card, filling in all fields: IMEI, serial number, date, information about the store, the name and signature of the buyer, the name and signature of the seller, the seal of the organization;
11. releases the goods, checking the conformity of the model and color indicated on the package with the data on the delivery note; compliance with the IMEI of the phone and indicated on the package;
12. packs the goods in a branded package and hands it over to the buyer, always with the words: “Thank you for your purchase! We will be glad to see you again! All the best!";
13. in the event that it is impossible to make a sale at the time the visitor arrives at the salon, he makes every effort to place an order through an online store or other retail outlet Samara.Telephone.Ru.
1. The senior consultant interacts with the visitors of the Samara.Telephone.Ru retail outlet in order to sell the services of operators:
14. informs subscribers about active tariff plans, services provided by operators;
15. carries out cash settlements with subscribers for connection or making subscription fee;
16. offers all subscribers who wish to replenish their account with an amount that allows them to purchase a KEO, offers to replenish their account with the help of a KEO, if the client agrees, makes a sale, fixing it in a notebook indicating the card number, punches and cancels the check, advises the client on activating the card, helping if necessary activate it;
17. concludes contracts for connection to a cellular operator.
1. The senior consultant interacts with buyers regarding the return of goods:
18. in case of complaints about the quality of the phone or its breakdown, the senior consultant, without writing out a referral to the service center, explains to the client that he can contact the appropriate service center, where he will have the phone repaired free of charge, provided that the phone is under warranty and there have been no violations of the rules operation during the period of use of the goods. Phone repair time is 5-7 days on average;
19. in case of refusal of the client to repair the phone in service center senior consultant directs the client to Main office to the marriage manager to check the quality of the goods. Verification will take 20 days;
20. in case of complaints about the quality of accessories, the senior consultant sends the client to the central office to the marriage manager.
1. If the buyer so desires, the senior consultant draws up a loan for the goods requested by the buyer in accordance with the requirements of banks.
2. The Senior Consultant makes every effort to fulfill the sales plan set by the Head of Sales.
3. The senior consultant monitors the safety of goods in the showcases by checking the locking of the showcases and the actual availability of goods. Responsible for security commercial equipment and other material assets.
4. The senior consultant follows the corporate norms and values ​​adopted in Samara.Telephone.Ru in relation to interaction with clients, management, and colleagues.
5. The Senior Consultant constantly improves his professional competence by improving his qualifications in training center"Samara.Telephone.Ru", self-training, etc.

1. Employee Rights
1. The senior consultant has the right, in relation to the immediate supervisor and the administration, to submit for consideration proposals for changing the nature of the work related to the functional duties of the senior consultant and the entire enterprise as a whole, in order to increase labor productivity;
2. The senior consultant has the right to request from the immediate supervisor information and documents necessary for the performance of his duties, as well as through the direct supervisor to get acquainted with the draft decisions of the company's management relating to his activities.

1. Employee Responsibility
1. The senior consultant is a financially responsible person. Liability is governed by the contract liability with the company and penalties in the form of fines provided for by the internal regulations of the company.
2. The Senior Consultant is responsible for:
2. the goods entrusted to him in the department, for its integrity and availability, as well as for the safety of commercial equipment and other material assets. The measure of responsibility for the goods is determined by an agreement between the senior consultant and the company in the form of a liability agreement;
3. imposition of penalties government bodies to the store through the fault of a senior consultant;
4. violation of the job description, failure to comply with their functional duties;
5. violation corporate standards and rules, including customer service technologies, fixed by internal regulatory documents;
6. disclosure of information relating to the internal accounting of goods, turnover Money, including the amount of revenue, returns made, information constituting trade secret;
7. improper documentation and reporting;
8. hiding or giving false information to the company (administration, management) about yourself (address, marital status, health status, etc.), about your activities and intentions;
9. violation labor discipline, rules of labor protection, fire safety;
10. giving false information to the client/buyer;
11. ignoring and unethical attitude towards the buyer.
1. If the actions (or inaction) of the senior consultant caused moral or material damage to the company, the senior consultant is subject to penalties provided for by the internal regulations of the company, compensation for losses. The Senior Consultant is liable within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation, up to and including dismissal.

1. Employee interaction

8.1. In the course of his activities, the senior consultant exchanges information with the employees of Samara.Telephone.Ru in accordance with accepted local regulations Society, orders Director General and other documents regulating the activities of the Company.

I am familiar with the job description of the "senior consultant" (a):

The instruction was sent by Natalia Golovina

INSTRUCTION BUSINESS CONSULTANT

I. General provisions

1. A business consultant belongs to the category of professionals.

2. A person who has a higher professional (economic or legal) education, additional training in the field of management, marketing, and other related fields, work experience in a supervisory, administrative or advisory position in production, trade or service at least

.
(3 years old; others)

3. The business consultant must know:

3.1. Legislative and regulatory legal acts regulating entrepreneurial and commercial activities.

3.2. market economy, business and commercial law.

3.3. Basic methods and principles of doing business.

3.5. The order of pricing, taxation.

3.6. Fundamentals of business valuation, real estate and movable property.

3.7. Basic rules for working with securities, banking and exchange legislation.

3.8. Techniques for working with the instruments of the commodity and stock markets.

3.9. The procedure for developing business plans.

3.10. The main tools for financial recovery of the enterprise.

3.11. Contract law.

3.12. Enterprise management structure.

3.13. Prospects for innovation and investment activities.

3.14. Fundamentals of sociology, psychology.

3.15. Business standards.

3.16. Ethics of business communication.

3.17. Terms of use technical means, communications, computer technology.

4. Appointment to the position of a business consultant and dismissal from the position is carried out by the head of the enterprise upon submission.

5. The business consultant reports directly to .

Business consultant:

1. Gives advice on doing business.

2. Evaluates the business condition of the enterprise, financial, inventory and labor resources enterprises.

3. Assesses the production and innovation potential of the enterprise, determines the problems of the enterprise in the field of business.

4. Assesses the prospects for the development of the enterprise.

5. Analyzes current projects for the development of the enterprise; develops new draft plans for the development of the enterprise, calculates their economic feasibility.

6. Develops schemes of measures for the financial recovery of the enterprise (attracting financial assistance (credits, loans, etc.), changing organizational structure enterprises, changing the structure of assets and liabilities of the enterprise, etc.).

7. Develops a plan for the financial and logistical improvement of the enterprise (measures to reduce costs and obtain additional income, to increase production volumes, change contract schemes, to cooperate with other enterprises to increase the overall potential and increase the sales market for manufactured products, etc.). ).

8. Tracks business trends and market needs, prepares source materials for the development of business projects, prepares financial and economic feasibility studies for projects, coordinates work on the implementation of individual projects.

9. Coordinates its actions with the actions of the company's divisions and individual specialists in the implementation of business projects.

10. Provides advisory assistance to the business manager in the development of business plans, commercial conditions, agreements, agreements and contracts, assessment of the degree possible risk; when negotiating with counterparties, when making large transactions.

11. Prepares reports on his work.

1. Information about all performance indicators of the enterprise.

2. Involve relevant specialists of the enterprise in planning.

3. Request and receive from the heads of the relevant departments of the enterprise and specialists necessary information and documents.

4. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.

5. Submit proposals for the improvement of work related to the duties provided for in this job description for consideration by the management of the enterprise.

6. Require the management of the enterprise to provide the organizational and technical conditions necessary for the performance of official duties.

IV. A responsibility

1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor legislation Russian Federation.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage enterprise - within the limits established by the current labor and civil legislation of the Russian Federation.

BUSINESS CONSULTANT JOB DESCRIPTION

BUSINESS CONSULTANT JOB DESCRIPTION

I. General provisions
1 The business consultant belongs to the professional category.
2 A person who has a higher professional (economic or legal) education, additional training in management, marketing, and other related fields, work experience in a supervisory, administrative or advisory position in production, trade or service of at least _____ is appointed to the position of a business consultant. (3 years; other).
3 The business consultant should know:
4 - Legislative and regulatory legal acts regulating entrepreneurial and commercial activities.
5 - Market economy, business and commercial law.
6 - Basic methods and principles of doing business.
7 - Fundamentals of marketing, management, advertising, audit.
8 - The order of pricing, taxation.
9 - Fundamentals of business valuation, real estate and movable property.
10 - Basic rules for working with securities, banking and exchange legislation.
11 — Techniques for working with the instruments of the commodity and stock markets.
12 - The procedure for developing business plans.
13 - The main tools for the financial recovery of the enterprise.
14 - Contract law.
15 - The structure of enterprise management.
16 - Prospects for innovation and investment activities.
17 - Fundamentals of sociology, psychology.
18 - Office work standards.
19 - Ethics of business communication.
20 - Rules for the use of technical means, communications, computer technology.
21 Appointment to the position of a business consultant and dismissal from the position is carried out by the head of the enterprise on the proposal
.
22 The business consultant reports directly to

II. Job Responsibilities of a Business Consultant

Business consultant:
1 Provides business advice.
2 Evaluates the business condition of the enterprise, financial, inventory and labor resources of the enterprise.
3 Assesses the production and innovation potential of the enterprise, determines the problems of the enterprise in the field of business.
4 Assesses the prospects for the development of the enterprise.
5 Analyzes current projects for the development of the enterprise; develops new draft plans for the development of the enterprise, calculates their economic feasibility.
6 Develops schemes of measures for the financial recovery of the enterprise (attracting financial assistance (credits, loans, etc.), changing the organizational structure of the enterprise, changing the structure of the assets and liabilities of the enterprise, etc.).
7 Develops a plan for the financial and logistical recovery of the enterprise (measures to reduce costs and obtain additional income, to increase production volumes, change contract schemes, to cooperate with other enterprises to increase the overall potential and increase the sales market for manufactured products, etc.) .
8 Tracks business trends and market needs, prepares source materials for the development of business projects, prepares financial and economic feasibility studies for projects, coordinates work on the implementation of individual projects.
9 Coordinates its actions with the actions of the company's divisions and individual specialists in the implementation of business projects.
10 Provides consulting assistance to the business manager in the development of business plans, commercial conditions, agreements, agreements and contracts, assessment of the degree of possible risk; when negotiating with counterparties, when making large transactions.
11 Prepares reports on his work.

III. Rights of a Business Consultant

The business consultant has the right:
1 For information about all indicators of the enterprise.
2 Involve relevant specialists of the enterprise in planning.
3 Request and receive from the heads of the relevant departments of the enterprise and specialists the necessary information and documents.
4 Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
5 Submit proposals for the improvement of the work related to the duties provided for in this job description for consideration by the management of the enterprise.
6 Require the management of the enterprise to provide the organizational and technical conditions necessary for the performance of official duties.

IV. Responsibilities of the Business Consultant

The business consultant is responsible for:
1 For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor legislation of the Russian Federation.
2 For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3 For causing material damage to the enterprise - within the limits established by the current labor and civil legislation of the Russian Federation.
4
AGREED:
Supervisor
structural unit:
________
(signature)
______________________
(FULL NAME)
"____" ____________ ____G.


________
(signature)
______________________
(FULL NAME)
"____" ____________ ____G.
Familiarized with the instructions:
________
(signature)
______________________
(FULL NAME)
"____" ____________ ____G.

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The profession of a sales assistant does not require specialized education or highly specialized skills. However, a number of requirements for the identity of the applicant applying for this position still exist. Most often, these include general wishes related to the lifestyle and character of the applicant:

• sociability;
• goodwill;
• restraint;
• grammatically correct speech;
• courtesy and knowledge of etiquette.

Besides, Responsibilities of a Sales Consultant, as a rule, provide for the need for a long stay on your feet without the possibility of rest during the working day. Therefore, the requirements of endurance and excellent health can be considered quite fair.

No less fair is the desire of the employer to get an experienced employee who is able to quickly make decisions in the event of emergency situations.

Depending on the line of business of the enterprise inviting the sales assistant to work, additional requirements may be put forward. For example, fluency in a foreign language, knowledge of the characteristics of the product being sold, etc. Sometimes the gender of the employee also matters (for example, in a women's underwear store, a female salesperson would be more appropriate).

Don't know your rights?

Key skills of a sales consultant, skills and abilities

A Sales Consultant is a sales consultant. Unlike transactional sales, when the buyer independently takes the initiative to buy and chooses a product, consulting sales involve information support, the use of persuasion methods, and sometimes overcoming objections. All this is included in duties of a sales consultant.

That is, he must master the basic methods and techniques of psychological and verbal interaction with customers, as well as have an idea of ​​\u200b\u200bthe existing sales technologies. Of course, in the absence of work experience, it is almost impossible to acquire such skills, which is why many companies practice preliminary training for employees: theoretical courses, seminars, trainings, etc.

Another professional skills of a sales assistant necessary for successful work is the ability to work with documents and products accounting programs (for example, "1C: Trade and Warehouse"). Otherwise, the seller runs the risk of providing the customer with incorrect information regarding the availability of the desired item in the store.

The main responsibilities of a sales consultant: for a resume and successful work

As a rule, in official duties sales assistant includes the following functionality:

• negotiating with clients of all levels;
• customer service in accordance with sales technologies;
• providing consulting assistance to buyers regarding the properties, characteristics of goods, rules for their use, pre- and post-sales service, care;
• calculation of the total cost of the purchase;
• packaging of goods;
• work with complaints;
• acceptance and exchange of goods;
• checking the serviceability of the goods, compliance with its name printed on the package, visual inspection, etc. (that is, pre-sale preparation).

This list is by no means exhaustive – it all depends on the trading policy of the company, the direction of its activities and many other factors. For example, often official sales assistant instructions contains a clause on monitoring consumer demand, although this is more within the competence of a marketer.

Content and example of a sales assistant resume

Main Responsibilities of a Sales Consultant is the provision of complete and reliable information about the product to the buyer, the provision of practical and consulting assistance in choosing it, and ultimately the completion of the sales cycle, that is, the sale of the product.

Therefore, in order to potential employer showed interest sales consultant resume should contain information about the possession of the subject of sale, that is, knowledge of its characteristics, purpose, main target audience etc. If you have experience in a similar or related field, you should dwell on this in more detail and describe your own achievements in the same place.

In addition, the image of the company (store), and hence the level of customer loyalty to it, directly depends on the sales assistant. Thus, in the summary it is worth pointing out the compliance with the requirements for employees whose work involves interaction with customers: lack of conflict, friendliness, etc.

Sometimes a little trick helps to increase the chances of getting the desired position: usually, when placing a vacancy announcement, the employer quite fully indicates the requirements for the applicant in it; when compiling a summary, it is enough to paraphrase the indicated qualities a little - and here it is, compliance! But this is permissible only if it does not contradict the truth too much - otherwise you can get into an awkward situation.

Overcoming difficulties with the wording and description of previous merits will easily help sales assistant resume sample. Finding him on the Internet is easy, but it’s better to specify the request and indicate the sales area in which employment is planned: for example, “ sales consultant resume sample shop household appliances».

In most cases, the duties of a sales consultant include a wide range of functions, some of which may not be directly related to the sale of goods.

The duties of a sales consultant may include the preparation of reporting documentation, the return of defective goods, the decision conflict situations and many other questions.

The profession of a sales assistant does not require any narrowly focused skills and professional specialized education. But do not forget that there are certain sales consultant requirements as a person on whom the success of work depends commercial enterprise. In most cases, these include general wishes that are related to the nature of the applicants and their lifestyle:

• Restraint
• Availability of communication data
• benevolence
• Politeness
• Grammatically correct speech
• Knowledge of etiquette

In addition, the responsibilities of a sales assistant include constant communication with people and a long stay on their feet, with minimal opportunity for relaxation during the working day. Therefore, it can be rightly argued that the requirements for excellent health, endurance and non-conflict can be considered reasonable and fair.

You can also understand an employer looking for an experienced employee who is able to make prompt decisions in case of unforeseen situations.

Depending on the type of activity the company is engaged in, a number of additional requirements. For example, knowledge of the characteristics of the goods sold, possession foreign languages And so on. The gender of the future employee can also play a significant role. For example, in a building tools store it is more appropriate to invite a man who understands the intricacies of the goods to work.

Key skills of a sales consultant, his capabilities and skills

Let's see who is a sales assistant? He is a sales consultant. For example, transactional sales are characterized by the fact that the buyer himself takes the initiative to purchase and selects the desired product. In contrast, consulting sales involve the fact information support, use of methods of persuasion of the buyer.

In some cases, a method for overcoming objections will be required. The duties of the sales consultant imply the presence of these moments.

In other words, he must master the basic techniques and methods of verbal and psychological interaction with potential buyers. In addition, the sales consultant must be familiar with existing sales techniques. It is clear that if the job seeker does not have the necessary experience, it becomes unrealistic to acquire such skills. It is for this reason that many firms have made it a rule to conduct practical exercises with employees. Preliminary training includes all kinds of seminars, theoretical courses, trainings, etc.

Productive work requires another professional skill of a sales assistant - the ability to work with product accounting programs (for example, "1C: Trade and Warehouse") and documentation. If these skills are not available, then this is fraught with the fact that the seller may provide the buyer with false information regarding whether the necessary product is available in the store.

Key Responsibilities of a Sales Consultant

In most cases, in Job Responsibilities of a Sales Consultant includes the following functions:

1. Negotiations with clients of various levels;
2. Packaging of goods;
3. Receipt of goods and, if necessary, their exchange;
4. Customer service taking into account sales technology;
5. Activity with ;
6. Calculation of the final cost of the purchase;
7. Advising buyers regarding the characteristics, properties of goods, rules for caring for them. Assistance in matters of pre- and after-sales service;
8. Checking the health of goods. Visual inspection, conformity of the goods to the name printed on the package. In other words, this includes a set of actions regarding pre-sales preparation.

This list is not exhaustive - it all depends on the trading policy of the company, its scope of activity and a whole range of other factors. For example, often the job description of a sales assistant includes a clause on monitoring consumer demand, despite the fact that this is more related to the competence of the marketing department.

Sales assistant resume example

The main responsibilities of a Sales Consultant include:

• Providing customers with consulting and practical assistance in the selection of goods;
• Providing the client with reliable and complete information about the goods;
• The final job of the sales consultant is to complete the sales cycle. In other words, it is the sale of goods.

For this reason, in order for an employer to be interested in a potential employee, a resume of a sales assistant must include information about the ownership of the subject of sales. Simply put, knowledge of the purpose of the product, its characteristics, the main target audience, and so on.

If the future consultant has experience in a similar or related field, then in his resume he needs to focus on this point and describe in detail his achievements at the previous place of work.

In addition, the image of the store (company) depends on the sales assistant. And this means that the degree of customer loyalty to it. So, in the resume it is necessary to prescribe compliance with the requirements that apply to employees whose labor activity involves interacting with customers. This is friendliness, goodwill, patience, attentiveness, lack of conflict, and so on.

A future sales assistant can sometimes resort to some tricks to get the desired vacancy. As a rule, when an employer places a vacancy announcement, it fully prescribes the requirements for a future employee in it. And the applicant for the position of a sales consultant only needs to rephrase the agreed qualities a little. And the result is that the applicant meets the specified requirements - the perfect resume! But such a trick can be resorted to only if, in fact, your qualities do not significantly contradict the requirements specified by the employer. Otherwise, you may find yourself in an awkward situation.

If you have difficulty describing your merits at a previous job and wording, you can download a sales consultant - this will help you achieve the desired result.

Reading time: 4 min

Each of us, and more than once, had to communicate in a cell phone store with sales consultant, and with very different results, which is explained different levels the professionalism of the man behind the counter.

What duties should this employee perform, what is he responsible for and what should he not do under any circumstances?

Job Responsibilities

Visitors to a mobile phone salon do not always know exactly what they want to buy, and here a highly professional sales assistant will be just a godsend.

Not all clients understand the intricacies of gadgets, and not at all from the scarcity of the mind: the occupation of people often has nothing to do with cellular devices.

The seller - consultant in the mobile phone salon is obliged to:

1. consult the buyer in detail about various models of gadgets, explain the difference in functions, cost offers;
2. to bring to the attention of the client the essence of various tariffs;
3. conduct a dialogue in such a way that the consumer chooses one of the phones, smartphones, tablets;
4. write a check and transfer the amount through the cash register;
5. at the request of the client, insert a card and demonstrate the operation of the device;
6. tell how and when to charge the phone;
7. fill out the warranty card, mark the store;
8. conclude a contract for subscription services;
9. extradite full package documents, and put all accessories and packaging in a bag with a company logo;
10. keep records of funds, prepare for transfer for collection;
11. prepare internal reports;
12. accept goods;
13. decorate windows according to all the rules of merchandising, etc.

An employee in a mobile phone store deals with expensive and fragile goods, and therefore must be careful not to allow careless attitude to gadgets, and also monitor the safety of goods

The price range of goods in a mobile phone store is impressive, so it is important that the store employee immediately understands exactly what level of cost is available to each of the representatives of a certain contingent of buyers, and at the same time does not prevent the client from choosing independently, regardless of the price of gadgets.

What should be done and what should not?

The seller - consultant in the mobile phone salon must:

1. start a dialogue with the store visitor, providing assistance and trying to persuade them to purchase;
2. daily check the availability of models of audio and video equipment, as well as adjust prices when they change;
3. study the features and differences in brands, models;
4. understand which defects of the goods are related to obvious marriage, and draw up certificates for culling;
5. resolve disputes without letting them get out of control;
6. when returning gadgets, act in accordance with the requirements of the RF Law and Procedure Regulations, in difficult cases refer consumers to management;
7. be polite, neatly dressed, have a badge.

There are also restrictions on the actions of a communication store employee. So, Salon worker must not:

1. rude, insult customers;
2. use profanity, thieves in speech;
3. provide advice or demonstration of goods;
4. express disdain for those customers who came to buy an inexpensive simple phone, or those who do not know how to handle devices;
5. quarrel with clients, develop a conflict;
6. give false information;
7. to cheat by embezzling money, etc.

Nobody changed the rules corporate ethics, therefore, it is unacceptable to throw mud at and criticize the store itself, pricing policy, their colleagues, administration

What must you know?

The field of knowledge of the sales consultant is extensive, but at the same time, special education and even experience are not required, the main thing is that the applicant for such a position must know:

• the requirements of the legislative acts of the Russian Federation relating to work, as well as the rules and standards adopted in the network of branded mobile phone stores or in a separate store;
• contract rules, warranty cards etc.;
• gadget device various kinds and manufacturers, their features;
• how to issue a return of goods, send them for examination, etc.;
• rules of sales technique, basics of merchandising;
• instructions for using the cash register, depositing cash;
• how an invoice is formed in the program "1 C" Trade and Warehouse ";
• full range, price level, etc.

Knowledge of the device and operation of a PC at the level of a confident user is not even discussed, this is a self-evident requirement.

Literacy in oral speech and in writing - the most important of the conditions for successful activity in the field of trade.

Also, the sales assistant must be a good connoisseur of the psychology of buyers and know exactly when to shut up and wait until the client “ripens”, that is, decides to choose and purchase a communication device.

What is responsible for?

The sales assistant is a financially responsible person, and this applies not only to cash or non-cash funds received on the account of the salon, but also to the entire range of gadgets that are in trading floor, for the integrity of commercial equipment, office equipment, etc.

If a shortage or material damage is detected, it is possible to bring to criminal responsibility, in accordance with the requirements of the laws of the Russian Federation.

The employee in this position is also responsible for:

• failure to perform their functions and duties;
• violation of labor and executive discipline;
• non-observance of confidentiality (leakage of information about the amount of proceeds, time and mode of collection, etc.);
• incorrect documentation;
• misinforming buyers and management;
• unethical behavior, etc.

If a mobile phone salon was fined by representatives of inspection bodies through the fault of the seller, then such an employee will have to answer with both the ruble and punishment up to and including dismissal.

Any misconduct or offense will result in adequate punishment in accordance with the requirements of the laws of the Russian Federation.

You can also explore the responsibilities of other sales consultants trade organizations: in clothing, furniture, footwear, household appliances, cosmetics and perfumery stores, in a mobile phone store, in a pharmacy.

To whom is it subordinate?

The subordination of a sales assistant in a store selling cellular communications is provided directly to the manager or director, manager.

Useful video

We offer for viewing an interesting video on how to behave as a sales assistant in a communication salon. Filming is being carried out in one of the salons of the famous mobile operator.

Conclusion

The work of a sales assistant in a communications gadgets salon is responsible and serious, so those young people who are not fully aware of the vastness of the requirements and the degree of responsibility may pay for their frivolity.

It is not easy to work in such a place, you will have to memorize a huge amount of information, to be always in good mood, despite their state of mind, and fulfill the sales plan.

We invite those who had experience of working in a mobile phone salon or bought a phone, smartphone, tablet for themselves or as a gift.