How to terminate the contract for communication services with Rostelecom. How to terminate the contract for communication services with Rostelecom Standard contract by Rostelecom for legal entities

Before the cancellation of the contract with Rostelecom, you should carefully study it. Reasons for termination vary. We will tell you what documents you need to collect for this, and what is the algorithm of actions.

There are situations when further use of the company's products is impossible or impractical. It is possible to implement the termination of the current contract without penalties and mutual lawsuits.

The package of documents issued at the conclusion of the transaction includes an agreement. It is he who contains comprehensive information about the correct termination of the contract, the settlement of financial issues, the rights and obligations of the client.

The document will allow you to act correctly and tell you how you can terminate the contract with Rostelecom without negative consequences for client. Confirmation of intention is an application for its cancellation.

Possible reasons for refusing services

According to the legislation of the Russian Federation, the client own initiative can terminate the contract if the conditions for its implementation are not met. Among the most common causes are the following.

1. Discrepancy between the actual parameters of access to the Internet declared. The documents regulate the guaranteed and top speed data transmission. This characteristic sometimes changes due to objective factors (peak hours are characterized by a decrease in speed). Technical failures on the provider's line are also likely.

When fixing such signs, it is realistic to terminate the contract with Rostelecom under the terms of the contract. To achieve the goal, you should decide what to do with the modem (router). When buying equipment in installments, you will have to pay the cost of the equipment in full. Rented routers are returned to the company until the contract is cancelled.

1. The quality of services does not satisfy the client. To resolve the issue, you should look at the map of offices open to the public. The claim is made out indicating the specific reasons for non-fulfillment of obligations.
2. Constant connection problems. This includes intermittent drops in speed, lack of network connectivity, and other recurring problems. Customers who hand over rented equipment must make sure that it is in good working order.
3. Changes in tariffs and other terms of the contract. If the provider, without agreeing with the client, increases the payment, reduces the speed of the Internet or introduces other adjustments, then the client has the right to terminate the contract.
4. Another provider offers a better deal.
5. Change of residence, address of the rented premises, and so on.

How to terminate the contract with Rostelecom and return the equipment

Regardless of the reason that led to the termination of the contractual relationship with the company, you should pay off the debt for services already provided, as well as prepare the rented equipment for delivery to the provider.

A sample application form for terminating the agreement is downloaded on the official website or filled out directly at the representative office of the company. If it is not possible to visit the office in person, it is allowed to send the finished application by mail.

Termination of the contract with Rostelecom can be performed by proxy. For this, a document approved form. It should include a clause about what actions are allowed.

It is allowed to apply for termination of the agreement online (through the Payer's Personal Account).

If the subscriber has died, the provision of supporting documents of death and full repayment of the debt are required to cancel the agreement. The application for termination of the contract itself is filled out by a relative (heir) of the deceased subscriber.

The procedure for returning equipment depends on the terms of the contract. If it is indicated that the set-top box or router is redeemed by installment payments, then the subscriber needs to pay off the debt to Rostelecom.

If the equipment is rented, all available technical documentation and pass it on to the manager of the company. After that, you can apply for termination of the agreement with Rostelecom.

What documents are needed to terminate the contract

Regardless of whether the client came to the office in person or chose another option for terminating relations with the company, a package of documents is required. It must be remembered that the subscriber, according to contractual obligations, must pay the cost of services on the appointed date. Cancellation of the contract is not possible until the debt is repaid.

After the application is drawn up, you need to prepare the following package of papers:

• documents proving your identity (passport, temporary certificate);
• certificate of ownership of real estate (plus a photocopy);
• act of acceptance / transfer of equipment for rent;
• contract.

A package of ready documents and rented equipment are transferred to the provider.

How to terminate the contract if there is no way to go to the office

In addition to a personal visit to the representative office of the company, there are other ways. The client chooses the one that he considers the most acceptable:

• submit an application through the Subscriber's Personal Account;
• terminate the contract through a trustee (representing interests by proxy can be authorized by a relative, acquaintance, and so on);
• send the completed application form to the postal address of Rostelecom.

When choosing remote options, it is important to take care of the return of equipment and payment of debts under the contract in advance.

Do I need to return the equipment (set-top box, router)

Termination of the agreement with Rostelecom will be accelerated if the client carefully examines the terms of the agreement in advance. The equipment is not returned if an installment plan was issued with a subsequent purchase. It is important to make sure that the cost of the equipment is paid in full. If the router was issued on a rental basis, it must be handed over to the provider.

How to buy Rostelecom equipment

To determine the conditions under which the equipment is redeemed, you should carefully study the contract. For each subscriber, the company offers individual options for selling routers.

There is a clause in the contract. That is where the conditions are. After the phrase "purchase and sale", the form of transfer of equipment to the subscriber is indicated. If “Deferred or installment payment” is entered, this means that the client is satisfied with the cost of the goods and the procedure for transferring them to ownership.

It is important to pay attention to the form of calculation. Upon termination of the agreement, the subscriber is charged to immediately pay the debt for the cost of equipment or arrange an installment plan.

Do I need to terminate the contract when moving?

One of the most common situations is a change of residence. Do I need to refuse telephony or Internet services in this case? For such clients, there special offer from Rostelecom, the essence of which is that termination of the contract in the event of a change of address is not required.

To determine whether there are technical possibilities for reconfiguring connected services already at a new address, you need to make a call to the hotline. If the answer is positive, the subscriber can order and receive a "Moving" certificate. After moving to new house you need to visit the regional office of the company and activate the option.

Is it possible to terminate the contract for only one of the services without stopping using the others

Far fewer people now use landlines than before. The need for them has decreased. The question arises of how to terminate the contract, for example, for a home phone, but not give up the Internet and television.

Such a variant of revision of contractual obligations is possible. After receiving an application for termination of the agreement for a certain type of service, the company's specialist contacts the subscriber. He can offer an economy option with keeping the number and the new rate.

By agreeing to the proposed conditions, you will not need to terminate the contract with Rostelecom for the Internet and television. The manager makes adjustments to the current conditions and issues new ones to the hands of the subscriber.

How to terminate an agreement with Rostelecom if the agreement is not for you

There are situations in which the property is rented out, or the tenant draws up a contract for himself and subsequently moves out. In such cases, Rostelecom suggests contacting the sales office.

Termination of the contract by the owner of the leased premises

It is allowed to close the contract with the company in such a situation. To do this, you must provide a package of documents:

• the passport;
• ownership of real estate.

Termination of the contract by the heir of the subscriber

After the death of the subscriber, the contract should be reissued to a new person or terminated. In the first case, a birth or marriage certificate, a passport, a certificate of inheritance and a certificate from a notary are presented. Upon termination of the contract, you must provide a passport and death certificate.

Are there any penalties for early termination of the contract?

There are no penalties as such. However, in situations where termination current contract with Rostelecom for the Internet or other services is initiated during the promotional period or promotion, recalculation of payment is possible. This condition must be spelled out in the contract and conditions of accession to the shares. With timely payment, the contract can be closed. If payment is not made, then termination of the contract with Rostelecom becomes impossible.

Possible problems

The chance of being refused to close the contract is high if the service and service fees are not received in a timely manner, resulting in a debt. Repayment of obligations to Rostelecom is possible by receiving and paying an invoice at the office, Personal account or VLSI system, where the subscriber can find out current balance and the amount of the debt.

Problems when handing over equipment

Almost all subscribers receive equipment when connecting services. It is provided in such forms.

1. Free rent. It implies free use of devices for personal purposes. In case of termination of the contractual relationship, all equipment must be returned as a set. The specialist carefully examines the equipment, checks the completeness of the configuration, serviceability. If a breakdown is found, the cost of compensation is assigned.
2. Rent with monthly payment. It is offered to subscribers in situations where expensive equipment is required to provide the service.
3. Installment. It assumes that the cost of the equipment is paid by the subscriber within a certain period. As a result, the equipment becomes the full property of the client.

Everything is written in the contract. When applying for termination of services, these rules must be considered.

If the contract is lost

If the client's copy of the agreement is lost, you should call the company's call center. The operator will easily issue a copy based on information from the database.

Presence of debts

If there are outstanding financial obligations, a refusal to terminate the contract with Rostelecom is likely. Before accepting the application, the specialist checks the presence / absence of debt on personal account and only after that accepts the application.

Regardless of the reason for terminating the contract - moving to a new address or disconnecting a certain type of service - changes are made only after the full repayment of the debt. You can find out the amount of debt in your Personal Account or check with the manager.

P U B L I C H N A I OF THE OFFER on the conclusion of an agreement for the provision of intercity and international services telephone communication on the terms of the choice of OJSC Rostelecom as the operator of long-distance and international communications, with each call in the territory Russian Federation, with the exception of the constituent entity of the Russian Federation Moscow Moscow Open joint-stock company intercity and international electrical communication Rostelecom (hereinafter referred to as Rostelecom), acting on the basis of a license for the provision of long-distance and international communication services No. 29777, issued on December 11, 2003, represented by President Provotorov Alexander Yuryevich, acting on the basis of the Charter, will conclude an agreement for the provision of services long-distance and international telephone communications (subject to the choice of OJSC Rostelecom as the operator of long-distance and international communications, for each call) on the following terms with any person who meets the criteria set out in clause 1.2. below, 1. DEFINITIONS: 1.1. "Agreement" means an agreement for the provision of long-distance and international telephone services (with the condition that OJSC Rostelecom is chosen as the operator of long-distance and international communications, for each call) concluded between Rostelecom and the User by accepting this public offer, made by the User in accordance with Article 3 below, together with all Annexes, Amendments, Additions and Additional Agreements thereto. Any reference in this public offer to the Agreement (Article of the Agreement) and/or its terms means a corresponding reference to this public offer (its Article) and/or its terms. 1.2. "User" means an individual or legal entity that is a subscriber of the Local Communications Operator, who has made an acceptance, in the manner provided for in Article 3, as a result of which the Agreement is considered concluded between this person and Rostelecom. 1.3. "Billing period" means a calendar month starting immediately after the month in which Communication Services were provided to Users. 1.4. "Parties" means Rostelecom and the User. Rostelecom and the User individually may also be referred to as a "Party". 1.5. "Tariff" means the price at which the payment for the rendered Communication Service between the Parties takes place. 1.6. "Communication Service" means international and long-distance telephone services provided by Rostelecom to the User under the Agreement using an automatic service system and with the help of a telephonist. 1.7. "User equipment" means user (terminal) equipment installed at the place of permanent residence (place of registration) of the User, who is an individual, or at the location of the User - legal entity. The location of the User - a legal entity for the purposes of this Agreement means the legal address of the User and (or) other address at which the User carries out its activities. 1.8. "Agent" means a legal entity that has the right to perform actions related to settlements with the User for the Communication Services provided by Rostelecom, conducting claims and lawsuits with the User on the basis of an agreement concluded with Rostelecom. The list of Agents indicating the territory served by the Agent and (or) the categories of Users served by the Agent is communicated to Users by Rostelecom through mass media and may change from time to time. 1.9. "Rostelecom Payment Acceptance Agent" means a legal entity entitled to receive payment from Users for the Communication Services provided by Rostelecom on the basis of an agreement concluded with Rostelecom. The list of Rostelecom Payment Accepting Agents indicating the territory served by the Payment Accepting Agent and (or) the categories of Users served by the Agent is communicated to the Users by Rostelecom or the Agent through the mass media and may change from time to time. 1.10. "Payment Acceptance Agent" means a legal entity entitled to receive payment from Users for the Communication Services provided by Rostelecom on the basis of an agreement concluded with the Agent. The list of Payment Accepting Agents indicating the territory served by the Payment Accepting Agent and (or) the categories of Users served by the Agent is communicated to the Users by the Agent through the media and may change from time to time. 1.11. "Rules" means the Rules for the provision of local, intrazonal, long-distance and international telephone services in force on the date of entry into force of the Agreement. 1.12. "Local Communications Operator" means a legal entity licensed to provide local telephone services on the territory of the Russian Federation or part of it, which provides the User with access to the Communication Service, the electrical communication network of which has access to the communication network common use RF and the subscriber of which is the User. 2. SUBJECT OF THE AGREEMENT Rostelecom undertakes to provide the User with Communication Services when making calls from the User Equipment, and the User undertakes to pay for the Communication Services on the terms and in the manner set forth in the Agreement. 3. CONCLUSION OF THE AGREEMENT AND TERMS OF PROVISION OF COMMUNICATION SERVICES 3.1. An individual or legal entity that is a subscriber of the Local Communications Operator is considered to have concluded an Agreement with Rostelecom and accepted all the conditions of this public offer (accepted it) in the following cases: 3.1.1. a) performance by an individual or legal entity that is a subscriber of the Local Communications Operator of the following actual sequential actions: dialing "8" from the User Equipment; dialing the code for selecting the telephone network of Rostelecom OJSC for long-distance telephone connection ("55") or for international telephone connection ("10"); dialing the numbering area code of the called subscriber; dialing the subscriber number of the called subscriber; or b) an individual or legal entity that is a subscriber of the Local Communications Operator performs the following actual sequential actions: dialing "8" from the User Equipment; access code set ("15"); dialing the code for selecting the operator of the long-distance and international telephone communication network of OJSC Rostelecom ("55"); for long-distance telephone connection - dialing "8", dialing the code of the called subscriber's numbering zone, dialing the subscriber number of the called subscriber; or, in case of an international telephone connection - dial "10", dial the code of the called subscriber's numbering area; dialing the subscriber number of the called subscriber, or c) the following actual sequential actions performed by an individual or legal entity that is a subscriber of the Local Communications Operator: dialing "8" and the access number to the Communication Services provided by OJSC Rostelecom with the help of a telephonist, information about which The user can receive through the information and reference service "07" and (or) another service; ordering a long-distance or international telephone connection through a telephonist using an immediate or custom service system, in accordance with the Rules. 3.1.2. Establishment of a telephone connection as a result of the actions specified in subparagraph a), subparagraph b) or subparagraph c) of clause 3.1.1 of the Agreement. 3.2. An individual or legal entity that is a subscriber of the Local Communications Operator, from the moment a telephone connection is established, specified in clause 3.1.2 of the Agreement, becomes the User, acquiring all the rights and obligations of the User under the Agreement. 3.3. After the conclusion of the Agreement, the User has the right to receive Communication Services, and Rostelecom, if available technical feasibility and if the User has access to long-distance and international telephone services, he is obliged to provide the User with Communication Services. 3.4. To receive Communication Services through an automatic service system, the User must perform the actions specified in subparagraph a) or subparagraph b) of clause 3.1.1. Agreement. The dialing procedure specified in subparagraph b) of paragraph 3.1.1. The Agreement is applied if there is a technical and organizational feasibility of implementing this format in the networks of the Local Communications Operator. In the absence of technical and organizational feasibility of implementing this format in the networks of the Local Communications Operator, with the automatic method of establishing a telephone connection, the dialing procedure established by subparagraph a) of clause 3.1.1 of the Agreement is applied. To receive Communication Services with the help of a telephonist, the User must perform the actions specified in subparagraph c) of clause 3.1.1. Agreement. 3.5. The communication service is considered to be provided from the moment a telephone connection is established as a result of the User performing the actions specified in subparagraph a), subparagraph b) or subparagraph c) of clause 3.1.1. Agreement. 3.6. Access to the Communication Services provided to the User from the User Equipment may be suspended at the initiative of Rostelecom in the cases provided for in clause 6.2 of the Agreement. 3.7. Rostelecom, in the event of a partial lack of technical capability to provide the User with Communication Services, has the right to impose restrictions on the number of calls for calls and on the duration of the conversation, and in the complete absence of technical capability to provide Communication Services, it has the right to refuse to provide Communication Services. The User must be notified about the introduction of restrictions on Communication Services at the time of accepting the order or at the time of providing a telephone connection with a custom service system. In the event of long-term restrictions on the use of telephone communications, Rostelecom must take measures to inform the User about this using the media, information services, announcements at points of collective use of communication services, etc. 3.8. The User agrees to the processing of his personal data by Rostelecom and/or third parties, including representatives of Rostelecom, for the following purposes: - for information and reference services; - to provide the persons making payments for the Services on behalf of Rostelecom, to collect the debt for the Services from the User, or to the persons to whom the right to claim such debt has been transferred. The processing of personal data refers to actions (operations) with personal data, including the collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer), depersonalization, blocking and destruction of personal data. This consent is given for the period from the moment of conclusion of the Agreement until the moment of termination of the Agreement and / or the full fulfillment by the Parties of their obligations under the Agreement, whichever of these circumstances occurs later. 3.9. In case of disagreement of the User - an individual with the provision of information about him by Rostelecom in accordance with clause 3.8. these conditions do not apply to the relationship of the Parties, provided that the User - an individual signs an appropriate statement of refusal to apply clause 3.8. and send it to Rostelecom during the term of the Agreement. At the same time, the provisions of clause 3.8. will not be subject to application from the moment Rostelecom receives the relevant application. 3.10. Clause 3.9. The Agreement does not apply to cases where information about the User - an individual is provided for making payments for Services on behalf of Rostelecom, as well as for considering claims of Users - individuals in connection with the Services provided. 4. RIGHTS AND OBLIGATIONS OF THE PARTIES 4.1. Rostelecom undertakes: technical standards and the rules, license, as well as the Agreement (including, within the established time limits, to eliminate malfunctions that arose due to the fault of Rostelecom and prevented the use of Communication Services). 4.1.2. If there is a technical possibility, and also subject to access to the Communication Services from the User Equipment, Rostelecom shall provide the User with the opportunity to use the Communication Services 24 hours a day, unless otherwise provided by the legislation of the Russian Federation. 4.1.3. In accordance with subparagraph d) of paragraph 59 of the Rules, notify the User through the mass media of changes in the Tariffs for telephone services at least 10 days before the introduction of new Tariffs. Tariff changes are processed Additional agreement to this Agreement, which is concluded between Rostelecom and the User through the User's acceptance of the relevant public offer of Rostelecom. 4.1.4. Fulfill other obligations of Rostelecom stipulated by the current legislation of the Russian Federation and the Agreement. 4.2. The User undertakes: 4.2.1. To make payment for the Communication Services rendered to him within the terms and on the conditions stipulated by the Agreement. The User, which is an organization funded from the budgets of the corresponding level, is obliged to use the Communication Services only within the limits of budget financing established for such User. 4.2.2. Fulfill other obligations of the User provided for by the current legislation of the Russian Federation and the Agreement. 4.3. Rostelecom has the right to: 4.3.1. Change the Tariffs in accordance with clause 4.1.3. Agreement. 4.3.2. Initiate a temporary suspension of providing access to long-distance and international communications to the User in the cases provided for in clause 6.2. Agreement. 4.3.3. Make changes to the terms of the Agreement by sending relevant offers to the User and / or placing relevant public offers to change the terms of the Agreement (including by publishing in the media), containing an indication of the method of accepting such offers (public offers). From the moment the User performs legal or other actions to accept the specified offers (public offers), in accordance with the instructions set forth therein, the Agreement will be considered amended, and will be valid in new edition . 4.3.4 In case of non-payment by the User of the invoices provided for by this Agreement, take the measures provided for by law to recover from the User the amount of unfulfilled obligations and losses. Rostelecom has the right to involve third parties in debt collection, while the provision of information necessary for debt collection is not a violation of the provisions of this Agreement, the Rules and the current legislation on the disclosure of communication secrets and confidential information. 4.4. The User has the right to: 4.4.1. Make claims on the received invoice in the manner provided for in Article 7 of the Agreement. 4.4.2. Refuse to pay for the Communication Services provided to the User without his consent. When using the User Equipment the actions specified in paragraphs. 3.1.1. of the Agreement, the Communication Service is considered provided with the consent of the User. 4.4.3. Use the Communication Services around the clock on all days of the week, subject to the restrictions established by the Agreement. 5. PAYMENT PROCEDURE 5.1. Tariffs for long-distance communication services are established and changed in accordance with the current legislation of the Russian Federation. Tariffs for International Communication Services are set by Rostelecom and may be changed at any time. 5.2. The tariffication unit for a long-distance or international telephone connection is set by Rostelecom and is one minute. If the connection was less than a minute, rounding up is done up to a full minute. Accounting for the duration of a long-distance or international telephone connection is carried out in accordance with the billing unit adopted by Rostelecom. The billing unit may be changed by Rostelecom at any time unilaterally. 5.3. The User is obliged to pay for the Communication Services rendered to him by Rostelecom in cash through the payment points of Rostelecom, the Agent, the Rostelecom Agent for receiving payment or the Agent for receiving payment, or by bank transfer, based on the invoice for payment for the Communication Services (hereinafter referred to as the "Account") issued by Rostelecom or the Agent on behalf of Rostelecom, using the bank details specified in the Invoice. 5.4. An invoice for payment for the Communication Services shall be issued by Rostelecom or the Agent on behalf of Rostelecom before the 8th day of the month following the month in which the Communication Services were provided, indicating the total amount of the payment, as well as indicating each type of Communication Services, their volume and cost. The basis for issuing an Invoice to the User is the data obtained using the equipment used to account for the volume of rendered Communication Services. Payment for the Communication Services is made monthly, within 20 days from the date of the Invoice. 5.5. Delivery of the Account is carried out within the time limits stipulated by the Rules, using one of the methods at the choice of Rostelecom - through the information and reference system "Personal Account" via the Internet, at the e-mail specified by the User, at the Sales and Service Center of Rostelecom or the Agent, at the fax number specified by the User , by mail or courier to the address of installation of the terminal subscriber device, or in any other way. Non-receipt of the Invoice is not grounds for violation by the User of obligations to pay the Invoice. 5.6. If the Invoice is issued by Rostelecom, payment for the Communication Services is made by the User to Rostelecom in cash to its payment points, or to the payment points of the Rostelecom Agent for receiving payment, or by transfer Money to the current account indicated in the Invoice. 5.7. If the Invoice is issued by the Agent on behalf of Rostelecom, payment for the Communication Services is made by the User to this Agent in cash to its payment points, or to the Agent's payment points for receiving payment of the relevant Agent, or by transferring funds to the current account specified in the Invoice. 5.8. When paying for Communication Services by non-cash funds, monetary obligations of the User for the Communication Services rendered to him are terminated from the moment the funds are credited to the bank account indicated in the invoice issued to the User. When paying for the Communication Services in cash, the User's financial obligations for the Communication Services provided to him terminate from the moment the funds are deposited at the payment points of Rostelecom or the Rostelecom Agent for collection of payment (if the Invoice is issued by Rostelecom), or at the payment points of the Agent or the Agent for receiving payment of the relevant Agent (if the Invoice is issued by the Agent). 5.9. Settlements with a User that is a legal entity can be made in cash, only within the limits established by law for legal entities at the payment acceptance points of the Agent, Rostelecom, the Rostelecom Payment Acceptance Agent or the Payment Acceptance Agent. 6. RESPONSIBILITY OF THE PARTIES 6.1. For non-performance or improper performance of their obligations under the Agreement, Rostelecom and the User shall be liable in accordance with the current legislation of the Russian Federation (including the Rules) and the Agreement. 6.2. In the event of a delay in payment or any other violation by the User of the requirements established by the Law of the Russian Federation "On Communications", the Rules or the Agreement, Rostelecom has the right to initiate a unilateral suspension of the provision of access to the Communication Services for a period until the full repayment of the debt by the User, or, accordingly, elimination of other violations committed by the User. The resumption of providing access to the Communication Services is carried out by Rostelecom within 5 working days from the date of fulfillment by the User of the violated obligations. 6.3. In case of non-payment, incomplete or late payment for the Communication Services, Rostelecom has the right to recover from the User a penalty in the form of a penalty in the amount of 1% (one percent) of the cost of services provided in the month preceding the Billing Period, but not paid, not paid in full or late paid Communication services for each day of delay up to the day of debt repayment, but not more than the amount payable. The User is obliged to pay such penalty to Rostelecom within 5 (five) calendar days from the moment Rostelecom presented him with a demand for its payment. 7. SETTLEMENT OF DISPUTES 7.1. In the event of disputes and disagreements under the Agreement, they shall be settled in accordance with the procedure provided for in this Article 7. 7.2. If Rostelecom fails to fulfill or improperly fulfills its obligations to provide Communication Services, the User submits a claim to Rostelecom before going to court. Claims of the User shall be presented and considered in the manner and within the time limits stipulated by the current legislation of the Russian Federation. If the User's claim is rejected in whole or in part, or if a response to the claim submitted by the User is not received within the time limits established for its consideration by the legislation of the Russian Federation, the User, who is an individual, has the right to file a lawsuit in court in accordance with the rules on jurisdiction established by the Law of the Russian Federation "On Protection of Consumer Rights" dated February 7, 1992 (No. 2300-1), and the User, which is a legal entity, has the right to sue the court at the location of the Agent, if settlements with the User for Communication Services are carried out by the Agent, or to the court at the location of Rostelecom (or a branch of Rostelecom , in the zone of action of which the place of residence (location) of the User is located) - if settlements with the User for Communication Services are carried out by Rostelecom. 7.3. In the event that the User fails to fulfill its obligations to pay for the Services, in whole or in part, Rostelecom has the right to sue the User in court at its choice, either at the place of residence (location) of the User, or at the location of Rostelecom (or a branch of Rostelecom, in the coverage area of ​​which the place of residence (location) of the User is located), or at the location of the Agent (or the branch of the Agent, in the coverage area of ​​which the place of residence (location) of the User is located). 8. FORCE MAJOR 8.1. The Parties shall be released from liability for non-performance or improper performance of their obligations under this Agreement if they prove that proper performance was impossible due to force majeure, that is, extraordinary, unforeseen and unavoidable circumstances under the given conditions. At the same time, the presence of force majeure extends the period for the Parties to fulfill their obligations under the Agreement in proportion to the period of its validity. If the effect of force majeure lasts more than six months, the Parties are obliged, at the suggestion of one of the Parties, to agree on further conditions of validity and / or the possibility of terminating the Agreement. 8.2. If the failure to comply with the term for the provision of the Communication Services was due to force majeure, the Parties, by agreement among themselves, are obliged to determine a new term for the provision of the Communication Services. 9.TERM OF THE CONTRACT. TERMS OF AMENDING AND TERMINATION OF THE AGREEMENT 9.1. The Agreement shall enter into force upon the acceptance of this public offer by an individual or legal entity that is a subscriber of the Local Communications Operator in the manner prescribed by Article 3 of the Agreement, and is considered concluded for an indefinite period. 9.2. The Agreement may be terminated or amended in cases and in the manner prescribed by the legislation of the Russian Federation and the Agreement. In the event of termination of the Agreement, the Parties must make mutual settlements for all obligations. Rostelecom and the User acknowledge that the Agreement is binding on both Parties in terms of all conditions. 10.2. The User is familiar with and agrees with the characteristics of the provided Communication Services, regarding their quality, reliability and limitations. The User is familiar with the Rules and undertakes to comply with them. 10.3. All of its rights and obligations (or part of them) under the Agreement may be transferred by Rostelecom to a third party without the consent of the User, but with a mandatory prior written warning to the User. 10.4. Since an agreement has been concluded between Rostelecom and the Agent, on the basis of which the Agent has the right to carry out actions to issue invoices to the User for the rendered Communication Services, receive payment from the Users for the rendered Communication Services, as well as actions to conduct claims and lawsuits with the User, the User agrees, respectively , accept invoices issued by the Agent for Communication Services, make payments for Communication Services to the Agent and, in accordance with the procedure provided for in this Agreement, send claims against Rostelecom caused by non-performance or improper performance of the Agreement by Rostelecom to the Agent. 10.5. In the event that the place of residence (place of registration) of the User - an individual, or the location of the User of a legal entity does not coincide with the territory served by the Agent, and (or) the User is not included in the category of Users served by the Agent, the provisions of this Agreement relating to the Agent , in the performance of the Agreement by its Parties are not applied. 11.Address and Bank details OJSC "Rostelecom" OJSC "Rostelecom" Legal address: 191002, St. Petersburg, Dostoevsky St., Settlement account: 40702810300000000610 In OJSC Svyaz-Bank Cor. Count: 301018109000000848 BIK: 0444525848 TIN: 771032001 OGN: 10277001 12. Rostelecom From Rostelecom: Provotorov A.Yu. 6

After a decision is made to connect the Internet, telephone or television from Rostelecom, an agreement is signed with citizens for the provision of services.

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If for any reason it was decided to turn off the services received, then it becomes necessary to terminate the contract. Let us consider in more detail the procedure for terminating the contract with Rostelecom.

General points

The procedure for terminating the contract does not entail any complexity, but despite this, it is necessary to pay attention to some important features. In particular, it all depends on what kind of service we are talking about.

Initial Information

Only those citizens whose personal information was included in the agreement and are consumers can terminate the agreement with Rostelecom on the telephone, Internet or television.

Often there are situations in which:

• the subscriber does not have the opportunity to personally contact one of the company's offices due to his permanent employment or remoteness from the place of residence;
• the subscriber has died.

In the first situation, it is possible to send necessary documentation by mail. To minimize the risk of loss during shipment, it is recommended to send copies.

In this case, the response to the generated request will have to wait a lot of time, which is why this option is not recommended.

In the second case, it is necessary to apply to the successors with supporting documentation of the death of the subscriber.

Significance of the agreement

The contract for the provision of services is a confirmation of the arising legal relations between the client (consumer of services) and Rostelecom.

In other words, the contract carries a legal connotation used to protect the interests of each party.

Legal framework

Main legal document, which regulates the issue under consideration, is considered to be the Federal Law “On Protection of Consumer Rights”.

In particular, Article 32 allows citizens to at any time refuse to provide services with which they are dissatisfied.

The key point in this case is the full payment for the service received and, if necessary, to compensate for the costs incurred.

Features of termination of the contract with Rostelecom

The procedure for terminating the contract entails a lot of pitfalls, which it is extremely important to know about in order to minimize the risks of various misunderstandings.

List of required documents

The main list of documents includes:

• Russian internal passport;
• certificate of ownership of real estate in the format of the original + copy;
• contract for the sale of real estate;
• an agreement that was signed with Rostelecom for the provision of services.

With the collected package of documents, you must contact one of the offices of the company and submit it together with the application.

A power of attorney to terminate the Rostelecom communication services agreement can be drawn up for any representative if it is impossible to submit documents in person.

Applying (Form)

The application process does not entail any difficulties. It is enough just to carefully consider the information indicated in the document, and to exclude the possibility of

In addition, you additionally need to pay attention to some nuances, namely:

• if the contract is signed without repurchase of the equipment, then it is on lease, because of this it follows that it must be handed over to the company;
• in the case of buying equipment on an installment plan, before terminating the agreement, it is necessary to fully repay existing debt obligations;
• In case of redemption of equipment, it is not necessary to return it.

Photo: application for termination of the contract with Rostelecom

This must be remembered in order to minimize the risk of misunderstanding.

Nuances of the procedure

Depending on what kind of service it is planned to refuse, the termination procedure may carry various features. For this reason, we will consider each situation separately.

On the Internet

The procedure for terminating the contract for the Internet in most cases is carried out due to the lack of a really declared speed.

Most consumers mistakenly believe that the provider is obliged to always provide the highest possible speed, despite the fact that the agreement does not specify anything about this (for example, a specific speed is indicated, but will be provided higher if possible).

Often the slowdown occurs during rush hour, when many users return from work or accounts and begin to use the Internet for their needs. Do not forget about possible technical failures on the line of the upstream provider.

If a decision is made to switch to another provider, then you should study the contents of the contract to find out under what conditions the router or modem was provided.

If there is no such clause in the text, then it must be returned. If the declared amount of the acquisition is not repaid, then you must initially repay the existing debt obligations.

Often the reason for termination may be disagreement with an increase in the established tariff.

To home phone

Since the advent cellular communication and mobile phones demand landlines slept substantially. Many are sure that such costs are useless and decide to turn off Rostelecom's communications.

Before contacting the office, you first need to call the support service and declare your intentions and find out where you can terminate the contract with Rostelecom.

It is possible that in this situation the manager of the company will call back and offer more economical rates. Thanks to this, you can significantly save the family budget.

When serious intentions turn off your home phone, you should initially check the presence or absence of debt.

On television

Interactive television is very firmly established in modern life. Moreover, this is due not only to the fact that the image quality is much better from a conventional antenna, but an extended list of services is additionally provided.

If desired, you can watch channels simultaneously on several TVs, thanks to the use of the Multiroom service.

In order to receive services from Rostelecom, it is necessary to use a set-top box or a video sender.
Their cost is high and in most cases we are talking about buying in installments.

If the installment period is not completed, then the period by terminating the contract must initially repay the debt obligations.

If the equipment was leased, then it must be obligatory to hand it over in the proper form.

How to find out if there is a debt

Before contacting one of the offices of Rostelecom and writing a corresponding application, you must without fail make sure that there is no debt on the personal personal account.

You can find the information you need:

• by telephone hotline companies;
• using a personal account;
• using a mobile application.

It is possible to find out about the debt by personally contacting the office of the company. Only after repayment of debt obligations it will be possible to write an application for termination of the contract.

It is necessary to pay attention to the fact that terminals and ATMs are installed in many offices of the company in order to pay according to the tariffs.

They can not only pay off debt obligations, but also make monthly payments. Everyone has the right to choose the best option for themselves.

Can I cancel through my personal account (online)

In order to form a request to terminate the receipt of Rostelecom services, you must go through authorization in your personal account.

After that, you need to go to the category of providing services and select “ Voluntary blocking". After such a function is activated, the amendments made must be saved.

Approved by the President of OJSC Rostelecom
Rules for the provision of communication services by OJSC Rostelecom individuals

1. General Provisions

1.1. Scope and regulation
1.1.1. Rules for the Provision of Communication Services by OJSC Rostelecom to Individuals (hereinafter referred to as
"Rules") are developed in accordance with the Civil Code of the Russian Federation, federal law"On Communications", other applicable legislation of the Russian Federation and govern the relationship between the Subscriber and
Operator when rendering communication services provided for by the Agreement.
1.1.2. These Rules are an integral part of the Agreement and the Subscriber, having concluded the Agreement, agrees to their terms.
1.1.3. If a separate agreement of the Parties establishes other conditions for the provision of Services than those provided for by these Rules, the rules of a separate agreement shall apply.
1.1.4. Services are provided by the Operator in accordance with the Federal Law "On Communications",
Rules for the provision of communication services and on the basis of licenses for the provision of the corresponding type of communication services. Details of the Operator's licenses are posted on the OJSC Rostelecom website rt.ru (Media Registration Certificate No. ФС77-38643) and in the places of work with Subscribers:
Intrazonal telephone communication services
№ 86466
Issued
Roskomnadzor
04.10.2002 – 16.02.2016
Local telephone services, with the exception of local telephone services using payphones and public access facilities
№ 86464
Issued
Roskomnadzor
04.10.2002 – 27.01.2016
Long-distance and international telephone communication services
№ 29777
Issued by the Ministry of Communications
RF
12/11/2003 to 12/11/2013
Telematic communication services
№ 86475
Issued
Roskomnadzor
05/15/2007 to 02/16/2015
Communication services for cable broadcasting purposes
№ 95581
Issued
Roskomnadzor
06/26/2006 to 03/26/2016
Communication services for data transmission, with the exception of communication services for data transmission for the purposes of transmission of voice informatization
№ 86473
Issued
Roskomnadzor
05/15/2007 to 01/27/2016
Communication services for data transmission for the purposes of transmission of voice information
№ 86474
Issued
Roskomnadzor
05/25/2006 to 05/25/2016
1.2. Concepts and definitions
For the purposes of these Rules, the following concepts and definitions are used:
"Subscriber"- an individual with whom the Agreement is concluded upon allocation for these purposes of a subscriber number (numbers) and / or a unique identification code.
"Subscriber device" (« Subscriber equipment"") - legally owned
subscriber technical means, including software that provides the Subscriber with access to
Services by connecting this device (equipment) to the Operator's Communication Network.
"Contract for the Provision of Communication Services (the "Contract") - an agreement between the Operator and the Subscriber, according to which the Operator undertakes to provide the Services to the Subscriber, and the Subscriber undertakes to accept and pay for the Services rendered to him.
« Supplementary agreement» - any and every additional agreement, which is an integral part of the Agreement, in accordance with which the Parties make changes and additions to the Agreement.
"Personal Area"- is an automated self-service interface for users of communications services of OJSC Rostelecom posted on the corporate website of OJSC Rostelecom or on local sites of Macroregional branches of OJSC Rostelecom, allowing users to independently control the state of the account, order details on telephone services, telematic communication services and data network services, view the list of invoices and

2 payments made to access additional services OJSC Rostelecom, as well as perform other legally significant actions. Organization of Subscribers' access to the Personal Account is carried out if there is an appropriate technical capability of OJSC Rostelecom.

"Operator"- Rostelecom".
"Reporting period"- a period of one calendar month in which the relevant Services were rendered.

"Rules"- this document, as well as annexes, additions and amendments to it, which are an integral part of the Agreement.

"Rules for the provision of communication services"– Rules for the provision of local, intrazonal, intercity, international telephone services, approved by Decree of the Government of the Russian Federation No. 310 dated May 18, 2005,
Rules for the provision of communication services for data transmission, approved by Decree of the Government of the Russian Federation No. 32 dated
January 23, 2006, Rules for the provision of telematic communication services, approved by the Decree of the Government of the Russian Federation
No. 575 of September 10, 2007, Rules for the provision of communication services for the purposes of television broadcasting and (or) radio broadcasting, approved by Decree of the Government of the Russian Federation No. 785 of December 22, 2006.
"Settlement Period" - calendar month beginning immediately after the Reporting Period.
"Parties"- Subscriber and Operator, referred to jointly.
« Operator's communication network" ("Communication Network") – technological system, which includes the means and communication lines necessary for the provision of Communication Services to Subscribers on the basis of the relevant licenses.
"Rate"- the price at which the payment for the rendered Service between the Parties takes place.
"Tariff plan"- a set of price conditions under which the Operator offers to use one or more communication services.
"Service"- each of the communication services provided by the Operator to the Subscriber in accordance with the terms of the Agreement.
The parties use the concepts and definitions given in this article when interpreting these
Rules and Agreement.
2. Procedure and conditions for concluding, amending and terminating the Agreement

2.1. Conclusion of the Agreement
2.1.1. Services are provided on the basis of the Agreement concluded between the Operator and the Subscriber.
2.1.2. The Agreement is signed in two copies, having equal legal force - one for each of the Parties.
2.1.3. These Rules are an annex and an integral part of the Agreement, posted on the website
Operator, as well as at the Operator's customer service points and places of work with Subscribers.
2.1.4. The use of the Operator's Services means the unconditional consent of the Subscriber with these
Rules.
2.1.5. The Services are rendered by the Operator to the Subscriber subject to technical feasibility.
2.1.6. At the request of the Subscriber, the Agreement may be concluded for a certain period. If the Parties have not agreed in writing condition on the term, the Agreement is considered concluded for an indefinite period.
2.2. Amendment and addition to the terms of the Agreement
2.2.1. All changes and additions to the Agreement are made in writing, by agreement of the Operator and the Subscriber, by concluding Additional Agreements to the Agreement or drawing up other documents in the form established by the Operator, with the exception of changes and additions made by the Parties unilaterally in accordance with these Rules or legislation RF. When it changes
of the Agreement, the rights and obligations of the Parties are considered changed from the moment of conclusion of the relevant
of the Supplementary Agreement, or in the event of a unilateral amendment of the Agreement, from the moment the authorized Party performs the relevant actions aimed at amending the Agreement.
2.2.2. Amendments to the Agreement in terms of the list of Services provided, Tariff plans on the initiative
of the subscriber or changing the method of delivery of the bill for communication services is carried out by concluding
Additional agreement between the Parties (change of the tariff plan for local telephone services is carried out upon a written application of the Subscriber), and if technically possible
Operator - interactively, through the Personal Account or by phone after the identification of the Subscriber using analogues of the Subscriber's handwritten signature, confirming that the order has been given
Subscriber. Analogues of the Subscriber's handwritten signature are the subscriber number, password and other identifying data of the Subscriber (including the "Code Word") used under the conditions determined by the Operator, determined by the Operator, used individually or jointly. Requests and orders
of the Subscriber, submitted using analogues of a handwritten signature, have legal force corresponding to the legal force of a handwritten signature.
In terms of changing the method of delivery of invoices for communication services, the conclusion of an Additional Agreement between
The parties are also allowed by the subscriber to perform implicit actions provided for public offer OJSC Rostelecom to change the method of delivery of the invoice, or by signing the relevant application by the Subscriber.
2.3. Termination/termination of the Agreement
2.3.1. The Agreement may be terminated at any time by agreement of the Parties.
2.3.2. The Subscriber has the right to unilaterally terminate the Agreement at any time by filling out an application for unilateral termination of the Agreement and sending the application to the Operator. Wherein

5 3.4.3. The rights and obligations of the Subscriber under the Agreement cannot be transferred to other persons without the prior written consent of the Operator.

4. Cost of Services, payment procedure


4.1. Service Tariffs
4.1.1. The cost of services provided to the Subscriber by the Operator under this Agreement is determined by the Operator's Tariffs in force at the time of provision of the relevant Services. Tariffs for the Services are approved by the Operator independently. Tariffs for Services subject to state regulation, included in the List approved by Decree of the Government of the Russian Federation of 24.10.2005. No. 637 are approved by the Operator independently within the limits of tariffs for such Services established by the state.
Tariffs are changed by the Operator in accordance with clause 3.2.3. Rules.
4.1.2. If the Tariff is changed during the period for which the Subscriber has already paid a fee for
Services of the Operator, before the introduction of these changes, the Operator shall recalculate the Subscriber from the date of entry into force of the relevant changes.
4.1.3. If the introduction of amendments to the Agreement entailed the need for the Operator to perform the relevant work, these works are subject to payment by the Subscriber, on whose initiative the changes were made to the terms of the Agreement, in the amount provided for by the Operator’s Tariff valid at the time of provision of the relevant Service, based on invoices issued by the Operator or other authorized persons.

4.2. Invoice for Services
4.2.1. The Operator shall monthly issue an invoice to the Subscriber for the Services rendered under the Agreement. The invoice is a settlement document that reflects the monetary obligations of the Subscriber. The invoice must be paid by the Subscriber within the terms specified in paragraphs 4.3.2., 4.3.3. of these Rules.
The invoice may also include information about the Communication Services that were not previously presented for payment, but provided in the months preceding the month in which the Communication Services were provided, for which the payment is made.
4.2.2. The invoice is delivered to the Subscriber in accordance with the chosen method. The shipping method options are mutually exclusive.
4.2.3. In cases where the invoice is sent to the Subscriber by mail (or to an e-mail address), the obligation
The operator to ensure the delivery of the invoice is considered completed at the time of submission of mail to the corresponding post office (or, accordingly, sending the invoice to the email address specified by the Subscriber), without receiving notification of its receipt. In cases where the invoice is sent to the Subscriber by courier to the place of registration, or to the place of the terminal (subscriber) equipment, the Operator's obligation is considered fulfilled when the invoice is delivered to the corresponding mailbox.
4.2.4. According to the invoice delivery method chosen by the Subscriber, invoices of other service providers are also delivered, on behalf of which the Operator issues invoices on the basis of agreements concluded with such operators.
4.2.5. Loss, non-receipt by the Subscriber of the account issued by the Operator and other settlement documents, incl. in connection with the failure to fulfill the obligation under clause 3.3.2. of these Rules does not release
the Subscriber from the obligation to timely pay for the Services.
4.2.6. The subscriber can specify the amount payable by phone for reference - information service Operator, or (if technically possible) through the "Personal Account", or contact the Operator's customer service points to obtain a duplicate invoice.
4.2.7. The basis for the settlements are the indications of the Operator's communication equipment, taking into account the scope of the Services provided.

4.3. Service payment method
4.3.1. Payment for the Services is made by the Subscriber in accordance with the chosen system and method of payment. Specified in p.p. 4.3.2. and 4.3.3. of the Rules, methods of payment for the Services are provided to the Subscriber if the Operator has the appropriate technical capabilities.
4.3.2. When choosing a credit method of payment for the Services, the amount payable for the Services is determined taking into account the cost of the Services provided, other accruals, as well as payments of the Reporting period and debt of previous
reporting periods. The Subscriber pays for the Services rendered by the Operator within 20 days from the date of invoicing.
The Subscriber has the right to pay for the Services of the Operator in advance. The amount of the advance payment is taken into account
Operator when issuing an invoice in the relevant reporting period.
4.3.3. When choosing an advance method of payment for the Services, payment for the Services is made by the Subscriber within
20 days from the invoice date. The amount payable in the invoice for the Services is determined based on the existing balance at the beginning of the Reporting Period and payments of the Reporting Period. Payments of the Reporting period shall be made in the amount not less than the cost of the Services rendered to the Subscriber in the previous Reporting period. If a
The Services are provided to the Subscriber for the first time, the amount of the advance payment for the first Reporting Period is determined based on the amount of the Subscriber's expected need for the Services. If the amount of the advance payment exceeds the cost of the rendered
Services, the Operator credits the resulting difference to the payment for the Services in the next Reporting Period.
The Subscriber independently controls the availability of funds on his personal account, receiving information by phone numbers of the Operator's reference and information service, in the Operator's subdivision, in
"Personal account", etc.

6
When choosing an advance method of payment for the Services, payment for the Services can be made by automatically debiting funds from the Subscriber's personal account (hereinafter referred to as the "Personal Account") in the Settlement Period, if the Operator has the appropriate technical capability. At the same time, no later than 5 (five) working days from the date of conclusion of the Agreement, the Subscriber is obliged to make payments for paid Services to the Personal Account. At the time of the commencement of the provision of the relevant Services, the balance of the Personal Account must be sufficient to pay for the Services.
4.3.4. The subscriber has the right to instruct the bank to debit funds from his account by
Agreement on the basis of the request of the Operator, notifying the Operator in writing. In this case
The operator is obliged to present properly executed relevant requirements to the bank.

4.4. Payment form.
4.4.1. The Subscriber has the right to pay for the Services in cash or in a non-cash form, at his choice.
5. Responsibility of the Parties. Settlement of disputes.

5.1. In case of non-payment, incomplete or untimely payment for the Services provided under the Agreement,
The Subscriber pays the Operator a penalty in the amount of 1% of the cost of unpaid, incompletely paid or untimely paid Services for each day of delay up to the day of repayment of the debt for the Services, but not more than the amount payable. The subscriber is obliged to pay such a penalty after presenting to him (by indicating in the invoice) a demand for its payment.
5.2. The Parties are responsible for non-compliance with the terms of confidentiality in cases stipulated by the current legislation and agreements (agreements) of the Parties.
5.3. The operator is responsible for the confidentiality and security of personal data
Subscriber, his representative.
5.4. The Operator is not responsible for the content of information transmitted by the Subscriber via telecommunication networks.
5.5. Unless otherwise provided by law or the Agreement, the Parties are released from liability for breach of obligations under this Agreement, if proper performance was impossible due to force majeure.
5.6. In case of non-fulfillment or improper fulfillment by the Operator of obligations under the Agreement, the submission of a claim by the Subscriber to the Operator before going to court is mandatory. Claims
The Subscriber is considered by the Operator in the manner and terms established by the current regulatory legal acts.
5.7. In case of non-performance or improper performance
The Subscriber of the obligations stipulated by this Agreement, the Operator has the right to file a lawsuit against the Subscriber at his choice either at the place of residence (place of registration) of the Subscriber, or at the place of execution of the Agreement (in this case, the place of execution of the Agreement is the address of installation of the user (terminal) equipment), or at the location of the Operator (or the branch of the Operator, in the coverage area of ​​which the place of residence is located
(place of registration) of the Subscriber).

6. Other terms

6.1. Features of the provision of the Services, as well as the forms established and used by the Operator and
Subscriber's documents are reflected in the annexes to these Rules.
6.2. In the event of a conflict between the terms of these Rules and the Annexes to these
To the Rules that determine the features of the provision of the Services, the Parties establish that the relevant Annexes to the Rules, which determine the features of the provision of the Services, have priority.
6.3. The validity of the Agreement concluded for a certain period is prolonged for each subsequent calendar year, if none of the Parties declares the termination of the Agreement at least 30 calendar days before the expiration of its validity.
6.4. In cases stipulated by the legislation of the Russian Federation, or in case of violation by the Subscriber of the requirements established by the Agreement, including the term for payment for the Services rendered, the Operator has the right to suspend the provision of the relevant Services until the violation is eliminated, notifying in writing
Subscriber. If the Subscriber does not eliminate the violation within 6 months from the date of receipt of a written notice from the Operator of the intention to suspend the provision of Communication Services, the Operator has the right to terminate
The agreement is unilateral.
6.5. In all other respects that are not regulated by the Agreement and these Rules, the Parties are guided by the current legislation. Including the Federal Law "On Communications", the Rules for the provision of communication services and other regulatory legal acts.
6.6. The Operator has the right to unilaterally amend the text of these Rules, with the exception of provisions affecting essential conditions Agreement concluded with the Subscriber.
The Operator is obliged to notify Subscribers of the forthcoming change in the text of the Rules by posting a new version of the Rules 30 calendar days before the date of such changes, on the OJSC Rostelecom website www.rt.ru or in other mass media.

7
7. Address and details of the Operator

Open Joint Stock Company for Intercity and International Telecommunications Rostelecom –
Rostelecom"
Operator's website on the Internet: www.rt.ru
Legal address: 191002, St. Petersburg, st. Dostoevsky, house 15
TIN 7707049388
Addresses, details and telephones of the Operator's branches are posted on the website.

Features of the provision of communication services
data transmission networks, telematic communication services and services for providing access to
TV channels, and/or video on demand (Interactive TV (IPTV),
cable TV, etc.)

1. Conditions and procedure for providing access to data network services, telematic communication services, and services for providing access to a television channel and / or video on demand (IPTV
– Interactive television, cable television, etc.) (hereinafter referred to as the Services):
1.1. The provision of the Subscriber's access to the Services is made if it is technically possible on the basis of the Agreement (Supplementary Agreement) and the payment by the Subscriber of one-time payments for organizing access to the Services (in the event that such payments are provided for in the Agreement), as well as the signing by the Parties of the Certificate of Completion of Works specified in clause .1.7 of this Annex to
Rules.
1.2. Specifications services:
1.2.1 Technical indicators and standards are determined by Section 5 of this Appendix, in accordance with the Order of the Ministry of Telecom and Mass Communications of Russia dated September 27, 2007 No. 113.
1.2.2. Data transfer protocols used: stack of TCP/IP protocols.
1.2.3. Type (type) of equipment: terminal subscriber equipment.
1.2.4. Basic requirements for connecting and/or configuring the Subscriber's terminal equipment:
-Availability software and necessary interfaces depending on the type of connected subscriber equipment and the availability of the distribution kit of the installed version operating system;
- availability of 220V AC power supply to subscriber equipment through smoothing power supply filters.
1.3. When connecting and configuring terminal equipment :
1.3.1. xDSL: The subscriber is obliged to ensure the availability of a telephone line, the ability to connect terminal equipment to a computer via an Ethernet 10/100/1000 BaseT interface (Wi-Fi technology or a
USB if the equipment supports this connection). When connecting to the Services using ADSL, ADSL2+ technology, the value of the data transfer rate on the organized channel is set
Operator on the ADSL station equipment, depending on the chosen by the Subscriber Tariff plan.
1.3.2. FTTx : The Subscriber is obliged to ensure the possibility of connecting the terminal equipment to the computer via the Ethernet 10/100/1000 BaseT interface (Wi-Fi technology or USB port, provided that this connection is supported by the equipment), access to the premises for the installation of the Services and must assist in the installation of the distribution network.
1.3.3. xPON: The Subscriber is obliged to provide the ability to connect the terminal equipment to a computer via the Ethernet 10/100/1000 BaseT interface, access to the premises for the installation of the Services and must assist in the installation of the distribution network, as well as ensure the availability of an electrical outlet no further than 1.2 meters from the ONT .
1.4. The speed of access over the data transmission network, including the Internet, depends not only on the technical features of the Services provided by the Operator, but also on the actions of third parties: telecom operators, organizations and persons managing segments of the data transmission network (Internet), not owned
To the operator, from the state of the elements of the data transmission network (telephone cable, data transmission networks of other operators, as well as the availability of servers and other network equipment with which the equipment
The subscriber is exchanging data). Service quality indicators are distributed and implemented
by the Operator only to resources located on the Operator's network.
1.5. The terminal equipment is provided to the Subscriber at the time of signing the Equipment Transfer and Acceptance Certificate on the following terms:
1.5.1. Transfer of ownership (purchase and sale). The transfer of terminal equipment and accessories to its ownership is carried out on the basis of a separate contract and is executed
The act of acceptance and transfer of equipment. The terminal equipment can be transferred by the Operator to the ownership of the Subscriber on the terms of installment payment.
1.5.2. Leasing. The transfer of terminal equipment and accessories to it for use and possession for the period of provision of the Services is carried out on the basis of the Supplementary Agreement and is formalized by the Equipment Transfer and Acceptance Certificate. Return of the terminal equipment and accessories to it from the Subscriber to the Operator (if the terminal equipment was transferred for use and possession)
Annex No. 2 to the Rules for the provision of communication services to individuals
Rostelecom"

3.4. Equipment transferred to the Subscriber in accordance with clause 1.5.2. of this Appendix, the Subscriber pays on the basis of the invoice issued by the Operator. The procedure, terms and amount of rent are determined by the Supplementary Agreement or other agreement.
3.5. The Operator has the right to charge the Subscriber the full cost of providing a subscriber line for use, in the event that the Operator suspends access to the Service for late payment for the Services provided.
4. Other
4.1. After receiving the Identification Data (login and password) to access the Services, the Subscriber needs to change the default passwords to new ones (When providing services for providing access to television channels, this condition is not necessary).
4.2. The operator is not responsible for the quality of the signal or interruptions in the broadcast of TV programs if these circumstances arose due to the fault of the broadcasters.
4.3. To receive each of the services, the modem must support this number of PVCs
(Permanent Virtual Circuit - permanent virtual circuit), which is required (one for each of the services).
4.4. Clause 1.9. of this Annex apply when providing the Services in the territory of the North-
Western Federal District.
5 Specifications

Technical standards for performance indicators of data transmission networks

N p / p
Name of indicator
Type of transmitted traffic interactive interactive when using satellite communication signal streaming
Data traffic excluding interactive, satellite and streaming traffic
1 2
3 4
5 6
7 1
Average packet transmission delay (ms) no more than 100 no more than 400 no more than 100 no more than 400 no more than 1000 2
Deviation from the average value of the delay in the transmission of information packets (ms) no more than 50 no more than 50
- no more than 50
-
3
Packet loss ratio no more than 10
-3
no more than 10
-3
no more than 10
-3
no more than 10
-3
no more than 10
-3 4
Error rate in information packets no more than 10
-4
no more than 10
-4
no more than 10
-4
no more than 10
-4
no more than 10
-4
Note: Interactive traffic is a type of traffic that is characterized by direct interaction (dialogue) between users of a communication service or user (terminal) equipment.
Streaming traffic is a type of traffic that is characterized by viewing and (or) listening to information as it enters the user (terminal) equipment.

When connecting the Internet, television or telephone communication between the consumer and Rostelecom, an appropriate contract for the provision of services is concluded, the content of which spells out the conditions of these legal relations. It is not uncommon for one of the representatives of these contractual relations to want to terminate further cooperation and initiate the process of terminating the contract. Often the consumer wants to cancel the contract. For this, an appropriate application is drawn up, the content of which indicates the desire to terminate the contract.

If you wish to terminate further cooperation with Rostelecom, the client may encounter some difficulties due to the fact that in recent times the company puts forward its own conditions that complicate the process of terminating the contract.

It's important to know...

Reasons for termination of the contract with Rostelecom

In order to prematurely terminate a contract with Rostelecom, a telephone, internet or television user must provide valid reasons for terminating the contract.

Legal grounds for terminating the contract:

• The Internet speed does not correspond to that specified in the content of the concluded contract with Rostelecom;
• If the quality of telephone communication is worse than that specified in the contract;
• The quality of television provided by Rostelecom does not correspond to that specified in the content of the contract;
• There are frequent breakdowns or problems that are solved over a long period of time;
• The tariff differs from that which is prescribed in the content of the signed document;
• Rostelecom's competitors offer more favorable conditions that the consumer wants to take advantage of.

The procedure for terminating the contract with Rostelecom

According to article numbered, every citizen has the right to refuse the services provided. He has the right to do so at any time. The main condition for terminating the agreement is the presence of legal grounds and the absence of debts to the company for the work already done. If necessary, the subscriber is obliged to compensate the monetary losses incurred by the service provider. In addition, the consumer must adhere to a certain procedure, which is regulated by the regulatory legal acts of the Russian Federation.

The procedure for terminating the contract with Rostelecom:

1. Based on the information provided, the first thing to do in order to cancel the contract without problems is to pay off the existing debts. Next, you need to collect a certain package of documents;
2. After Required documents collected, the initiator of the termination is required to go to the office of Rostelecom and fill out an application. The appeal is drawn up on a special form, which the client must receive from the service center specialist. It should be noted that it is possible to issue the submitted application in advance. To do this, the initiator of termination of the contract with Rostelecom needs to go to the official website of the company and download the application form. It is recommended to avoid third-party web resources, as they may not have up-to-date application forms;
3. At the next stage, the consumer must return to Rostelecom employees the equipment that was transferred at the conclusion of the contract. The presented step is relevant in situations where a router, set-top box or other equipment is leased from a company. If the client uses his own equipment or purchased it from Rostelecom, then it is necessary to proceed to the next step;
4. Payment of the invoice received from the company.

Only the person whose data is specified in the content of the contract has the right to initiate the process of terminating the contract with Rostelecom for the Internet, television or telephone communications.

However, the following situations are not uncommon:

• The subscriber does not have the opportunity to personally apply to the company with a request to stop further cooperation. The reason for this may be the employment of the consumer or the fact that he lives far from the branch of Rostelecom;
• Death of a subscriber.

In the first situation, it is possible to send documents using postal services. In order not to lose the original documents during shipment, it is recommended to make copies certified by a notary. However, in the situation presented, the initiator of the termination of the contract with Rostelecom will need to wait longer for a response. Based on this information, if the consumer has the opportunity to personally bring the documents to the branch of the company, then it is recommended to do just that.

Another way to terminate the agreement with Rostelecom is to involve a third party. To do this, the subscriber must first issue a power of attorney for an attorney. The document must be certified by a notary office.

If the consumer who has concluded an agreement with Rostelecom has died, then in order to initiate the process of terminating the contract in this case, the subscriber's relatives need to contact the company's branch with an application and the necessary package of documents.

If the contract is lost

In the presented case, the user of the Internet, television or telephone should contact the office of the company with which the contract was concluded and report its loss. The issue is easy to resolve, since Rostelecom employees have the opportunity to find the concluded contract in the company's database. This is done using the client's passport data. After that, the contract is printed and handed over to the client. If there is a copy of the agreement and grounds for termination of the contract, the subscriber has the right to file an application for termination of its validity.

If the contract is concluded for a third party

The procedure for terminating an agreement concluded with Rostelecom for the Internet, television or home telephone must take place with the personal participation of both parties to the contractual relationship. This means that the person whose data is entered into the content of the contract must personally apply to the company with a request to initiate the process of terminating the contract. If the represented participant in legal relations does not have the opportunity to personally go to the office of Rostelecom, then he needs to issue a power of attorney in the name of the consumer, having assured it in a notary office.

In addition to the power of attorney issued in the name of the attorney, he must have with him a copy of the passport of the person whose data is specified in the content of the contract, as well as his passport. The list of other documentation does not differ from the package of documents that are required to be provided to Rostelecom employees in a standard situation.
It is important to note that the person who goes to the Rostelecom office with the intention of initiating the termination of the contract, and not the one whose data is indicated in the contract, will have to pay off the debt, if any. Based on this, it is recommended to pay off all debts in advance and check that the equipment provided by the company when signing the contract was paid.

To home phone

To cancel services home phone a client who has entered into an agreement with Rostelecom is obliged to take model document for service and go to the company office.

If the contract cannot be found, since it was signed a long time ago, then you should remember in whose name it was drawn up. Only the person with whom Rostelecom has entered into a service document has the right to initiate the termination process. On his behalf, you need to fill out an application to turn off your home phone. If for some reason the represented person cannot do this personally, then it is possible to draw up a written power of attorney for another person, which will allow initiating the procedure for terminating the contract with Rostelecom. The document must be certified by a notary. Duplicates of both passports - the authorized person and the owner of the contract - are attached to the application.

On the Internet

When terminating the contract with Rostelecom for the Internet, the procedure is similar to that which was prescribed in the previous paragraph. Before going to the company's office with a statement about the termination of further cooperation, the initiator of the termination is required to pay off all debts to Rostelecom, if any. Otherwise, penalties are imposed, which must be paid additionally.

Internet and cable TV

In a situation where the contract with Rostelecom was drawn up for the provision of cable television and the Internet, the procedure for terminating the contract is more complicated.
When drawing up an agreement, in addition to the Internet service package, Rostelecom employees offer the consumer to rent equipment from them that is fully compatible with the provider's transmission lines. In addition, employees of the company impose a fine for early dissolution contract, which is equal to 500 rubles. For the use of rented equipment, it is required to pay a rent or fully redeem it - this depends on the conditions specified in the content of the contract.

In the presented case, there may be a fraudulent scheme, which is why the client is advised to carefully read the document before signing!

The content of the standard agreement for the use of equipment by the consumer states that the subscriber has the right to sell it to Rostelecom until its full cost has been repaid. However, it is not profitable for the company's employees to accept the equipment, even if it is in good condition. To do this, they refer to an internal order that does not allow them to terminate the contract on favorable terms for the client.

What should the subscriber do in order not to buy the equipment when the contract is terminated?

1. First you need to file a formal claim, which is sent to to CEO Rostelecom. The complaint must be made in 2 copies, one of which remains with the subscriber. On the said document the client should obtain the signature of an authorized person of the company, which will confirm that the second copy has been received;
2. In the text of the complaint Special attention focuses on the fact that a Rostelecom employee refuses to accept equipment, referring to an internal order of the company and that this is contrary to consumer rights;
3. The period of time during which Rostelecom employees must consider the claim is indicated. After the expiration of the allotted time, the subscriber has the right to apply to the court to protect his interests;
4. At the end, the date of the claim is noted, and the subscriber's signature is also put.

Often, after these actions, the employee of the company changes his mind and agrees to terminate the contract after the delivery of the leased equipment. It is required to hand over the equipment in order not to pay rent for it in the future.

Required documents for termination of the contract

When contacting the Rostelecom office with a request to terminate the agreement, the subscriber must have a certain package of documents with him.

Documentation list:

• The original passport of the initiator of termination;
• A copy of the contract on communication services concluded with Rostelecom (if there is no agreement, then it is possible to do without it. This is due to the fact that another copy is in the company's archive);
• An act confirming that the subscriber has leased equipment from the provider (acceptance certificate). The submitted document is issued to the client when he purchases equipment from Rostelecom or leases it;
• Documents for the equipment that is prescribed in the act (this item is mandatory for those customers who, when concluding contracts, received TV set-top boxes or routers for rent from the provider);
• Power of attorney certified by a notary. The submitted document is required if the interests of the subscriber are represented by another person.

Upon termination of the contract, the equipment must be returned to Rostelecom if the content of the contract indicates that it was leased to the subscriber. Failure to return it will result in the client continuing to receive monthly bills that are larger than the previous ones, although the services will no longer be provided by the company.