We bring to your attention a typical example of the job description of the head of the aviation security service of the airport, a sample of 2019. should include the following sections: general position, duties of the head of the airport aviation security service, rights of the head of the airport aviation security service, responsibility of the head of the airport aviation security service.
Job description of the head of the aviation security service of the airport belongs to the section Qualification characteristics positions of managers and specialists of air transport organizations".
The following items should be reflected in the job description of the head of the aviation security service of the airport:
Job responsibilities of the head of the aviation security service of the airport
1) Job responsibilities. Manages the activities of the aviation security service of the airport to protect the territory of the airport and objects located on it from illegal actions, including aviation equipment, areas of working sectors, localizers and glide slopes, air traffic control facilities, radio lighting equipment of the airfield, warehouses of fuel and lubricants, commercial warehouses . Organizes the interaction of the aviation security departments of the airport with the relevant government bodies ensuring security and informs them about changes in the operational situation at the objects designated for protection and adjacent territories. Provides access control of controlled areas of the airport in accordance with aviation security rules. Monitors compliance with aviation security norms, rules and procedures by operators aircraft and organizations based on the territory of the airport or using its services. Controls the implementation of measures for the technical equipment of buildings, premises and the perimeter of the adjacent territory of the airport with signaling devices. Develops an action plan to ensure aviation security at the airport during periods of increased threat or emergency. Interacts with state security authorities when carrying out activities to identify persons (authors) of anonymous threats against the airport or aircraft operators, identify and detain persons who pose a threat to the safety of passengers, and also in cases of detection of weapons, ammunition, explosive devices on the territory of the airport. Develops and implements inspection technology. Carries out control over the proper accounting of weapons, ammunition, explosive devices, explosive, poisonous, flammable substances and other items prohibited for transportation by air, confiscated during the screening of passengers or found on the territory of the airport.
The head of the aviation security service of the airport should know
2) The head of the aviation security service of the airport in the performance of his official duties should know: laws and other normative legal acts Russian Federation defining directions of development civil aviation; regulatory and methodological documents on aviation security issues in air transport, including those regulating the work on pre-flight screening of passengers, crew members, service personnel, hand luggage, luggage, mail, cargo and in-flight catering; aircraft pre-flight screening technology; rules for the protection of aircraft and airport facilities; instructions on access and intra-object modes in the territory of the airport designated for protection; technology and rules for personal screening of passengers and hand luggage; the use of firearms, special means and physical strength; tactics of protecting objects from unlawful encroachments under normal conditions and in the event of emergencies; fundamentals of labor legislation; rules on labor protection and fire safety.
Requirements for the qualification of the head of the aviation security service of the airport
3) Qualification requirements. Higher professional (technical or military) education and work experience in senior positions in the field of security activities for at least 3 years.
Job description of the head of the aviation security service of the airport - a sample of 2019. The duties of the head of the airport aviation security service, the rights of the head of the airport aviation security service, the responsibility of the head of the airport aviation security service.
This job description translated automatically. Please note that automatic translation does not provide 100% accuracy, so there may be minor translation errors in the text.
Preface to job description
0.1. The document comes into force from the moment of its approval.
0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.3. Document approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.4. Periodic check this document produced at intervals not exceeding 3 years.
1. General Provisions
1.1. The position "Head of pre-flight information service at the airport" belongs to the category "Managers".
1.2. Qualifications- complete higher education relevant area of training (master, specialist). Work experience in the specialty in civil aviation: for a master - at least 3 years, a specialist - at least 5 years. Knowledge of English language in the amount provided for by the established requirements.
1.3. Knows and applies:
- Air Code of Ukraine;
- Regulations on the use of the airspace of Ukraine;
- ICAO standards and recommended practices (Annex 15, DOC 8126-AN/872);
- legal documents State Department of Aviation Transport, charter of UkSATSE, regulations on the aeronautical information service of UkrAeroTraffic;
- regulation on the pre-flight information service department at the airport;
- messages published in aeronautical information documents;
- instructions for performing flights in the aerodrome area;
- Rules for the operation of a personal computer.
1.4. The head of the pre-flight information service department at the airport is appointed to the position and dismissed by order of the organization (enterprise / institution).
1.5. The head of the pre-flight information service department at the airport reports directly to _ _ _ _ _ _ _ _ _ _ .
1.6. The head of the pre-flight information service department at the airport manages the work of _ _ _ _ _ _ _ _ _ _ .
1.7. The head of the pre-flight information service department at the airport during his absence is replaced by a duly appointed person who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.
2. Description of work, tasks and job responsibilities
2.1. Organizes and conducts methodological classes with department employees, takes credits from them during the transition to spring-summer and autumn-winter navigation.
2.2. Supervises the work of the staff of the department.
2.3. Plans the work of the department for the year, month.
2.4. Develops and organizes work on the implementation of plans and tasks, measures aimed at improving the efficiency and quality of the department.
2.5. Interacts with other departments of the aeronautical information service and organizations on the activities of the department.
2.6. Supervises compliance with the training schedules for employees of the department.
2.7. Monitors compliance with internal regulations work schedule, implementation of the "Regulations on work and rest".
2.8. Monitors compliance with fire safety and labor protection rules.
2.9. Knows, understands and applies the current regulatory documents relating to its activities.
2.10. Knows and complies with the requirements of normative acts on labor protection and environment, complies with the norms, methods and techniques for the safe performance of work.
3. Rights
3.1. The head of the pre-flight information service department at the airport has the right to take action to prevent and eliminate the occurrence of any violations or inconsistencies.
3.2. The head of the pre-flight information service department at the airport has the right to receive all social guarantees provided for by law.
3.3. The head of the pre-flight information service department at the airport has the right to demand assistance in the performance of his duties and the exercise of rights.
3.4. The head of the pre-flight information service department at the airport has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision necessary equipment and inventory.
3.5. The head of the pre-flight information service department at the airport has the right to get acquainted with the draft documents relating to his activities.
3.6. The head of the pre-flight information service department at the airport has the right to request and receive documents, materials and information necessary for the performance of his duties and orders of the management.
3.7. The head of the pre-flight information service department at the airport has the right to improve his professional qualifications.
3.8. The head of the pre-flight information service department at the airport has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.
3.9. The head of the pre-flight information service department at the airport has the right to get acquainted with the documents defining the rights and obligations of the position held, the criteria for assessing the quality of the performance of official duties.
4. Responsibility
4.1. The head of the pre-flight information service department at the airport is responsible for non-fulfillment or untimely fulfillment of the duties assigned by this job description and (or) non-use of the rights granted.
4.2. The head of the pre-flight information service department at the airport is responsible for non-compliance with the rules of internal labor regulations, labor protection, safety, industrial sanitation and fire protection.
4.3. The head of the pre-flight information service department at the airport is responsible for disclosing information about an organization (enterprise/institution) that is a commercial secret.
4.4. The head of the pre-flight information service department at the airport is responsible for non-fulfillment or improper fulfillment of the requirements of the internal regulatory documents of the organization (enterprise/institution) and the legal orders of the management.
4.5. The head of the pre-flight information service department at the airport is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.
4.6. The head of the pre-flight information service department at the airport is responsible for causing material damage organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.
4.7. The head of the pre-flight information service department at the airport is responsible for the misuse of the granted official powers, as well as their use for personal purposes.
Single qualification guide positions of managers, specialists and other employees (CEN), 2019
Section "Qualification characteristics of the positions of managers and specialists of air transport organizations"
The section is approved by the Order of the Ministry of Health and Social Development of the Russian Federation dated January 29, 2009 N 32
Head of Aviation Security at the airport
Job responsibilities. Manages the activities of the aviation security service of the airport to protect the territory of the airport and objects located on it from illegal actions, including aviation equipment, areas of working sectors, localizers and glide slopes, air traffic control facilities, radio lighting equipment of the airfield, warehouses of fuel and lubricants, commercial warehouses . Organizes the interaction of the aviation security departments of the airport with the relevant state security agencies and informs them of changes in the operational situation at the objects designated for protection and adjacent territories. Provides access control of controlled areas of the airport in accordance with aviation security rules. Controls compliance with aviation security norms, rules and procedures by aircraft operators and organizations based on the territory of the airport or using its services. Controls the implementation of measures for the technical equipment of buildings, premises and the perimeter of the adjacent territory of the airport with signaling devices. Develops an action plan to ensure aviation security at the airport during periods of increased threat or emergency. Interacts with state security authorities when carrying out activities to identify persons (authors) of anonymous threats against the airport or aircraft operators, identify and detain persons who pose a threat to the safety of passengers, and also in cases of detection of weapons, ammunition, explosive devices on the territory of the airport. Develops and implements inspection technology. Carries out control over the proper accounting of weapons, ammunition, explosive devices, explosive, poisonous, flammable substances and other items prohibited for transportation by air, confiscated during the screening of passengers or found on the territory of the airport.
Must know: laws and other regulatory legal acts of the Russian Federation that determine the directions for the development of civil aviation; regulatory and methodological documents on aviation security issues in air transport, including those regulating the work of pre-flight screening of passengers, crew members, attendants, hand luggage, baggage, mail, cargo and in-flight meals; aircraft pre-flight screening technology; rules for the protection of aircraft and airport facilities; instructions on access and intra-object modes in the territory of the airport designated for protection; technology and rules for personal screening of passengers and hand luggage; the procedure for the use of firearms, special means and physical force; tactics for protecting objects from unlawful encroachments under normal conditions and in emergency situations; fundamentals of labor legislation; rules on labor protection and fire safety.
Qualification requirements. Higher professional (technical or military) education and work experience in senior positions in the field of security activities for at least 3 years.
3.1. Head of the airline company (head of the airport):
Ensures the implementation of measures to prevent damage to aircraft by ground equipment and is responsible for organizing the movement of special vehicles at airfields at the base and affiliated airports in accordance with the requirements of this Manual and for ensuring flight safety when performing work on the airfield by special vehicles;
- organizes the investigation of each case of aircraft damage by ground equipment in full accordance with the Regulations on the Classification and Investigation of Aviation Accidents in Civil Aviation of the USSR.
3.2. Deputy Head (Commander) of the Aviation Enterprise for Operation and Construction(in the joint squadrons of the 1st class - deputy head of the airport - Chief Engineer):
Directs and organizes the activities of the services subordinate to him in order to prevent damage to the aircraft by ground equipment and is responsible for organizing the movement of special vehicles at the aerodrome in accordance with the requirements of this Manual and for ensuring flight safety when performing work on the airfield by special vehicles;
Organizes the study of the requirements of this Manual by the personnel of subordinate services and controls the implementation of traffic safety measures at the aerodrome;
Provides marking of aerodrome pavements, installation of road signs, fencing of obstacles and dangerous places at the aerodrome in accordance with the requirements of the Manual on the Aerodrome Service (NAS GA);
Ensures the performance of work and organizes the movement of means of airfield mechanization during the operational maintenance and repair of the airfield in accordance with the requirements of the Manual on the Aerodrome Service (NAS GA) and the Manual on the Service of Special Transport (NSS GA).
3.3. Head of transportation organization service:
Carries out measures in the subordinate service to prevent aircraft damage by means of apron mechanization and is responsible for ensuring the safety of the movement of these means at the aerodrome (apron) in accordance with the requirements of this Manual;
Organizes the study of the requirements of this Manual by the personnel of the service subordinate to him and ensures constant monitoring of their implementation;
Organizes and ensures compliance with the requirements of this Manual regarding the admission of apron mechanization equipment and drivers of these equipment to work at the aerodrome (apron);
Provides training and systematic briefing of service officials who manage the approach (departure) of apron mechanization facilities during aircraft maintenance;
Provides a meeting, briefing of drivers and escort of cars of other departments arriving at the airfield (apron) to the aircraft to receive or send commercial cargo.
3.4. Head of AT B - Deputy Head of the Airport for US:
Carries out in ATB measures to prevent damage to aircraft during maintenance by special vehicles and towing, is responsible for the fulfillment by the personnel of the service of the requirements of this Manual;
Participates in the development of arrangement schemes and organization of the movement of special vehicles at the airfield;
Provides training and systematic briefing of service officials who manage the entrance (departure) of special vehicles during aircraft maintenance;
Organizes the study of the requirements of this Manual by the personnel of the ATB and ensures constant monitoring of their implementation.
3.5. Head of the special transport service of the airline:
Organizes the fulfillment of all the requirements of this Manual in the service, takes measures to prevent damage to the aircraft by special vehicles and traffic accidents, is responsible for ensuring the safety of the movement of special vehicles on the airfield;
Organizes the study by the driver of the special transport service of all the requirements of this Manual and ensures control over their implementation;
Provides training and systematic briefing of drivers for work at the aerodrome in accordance with the requirements of this Manual;
Manages the competition in the service "For the trouble-free operation of vehicles, timely and safe maintenance of aircraft", ensures the education of the personnel of the service of a high sense of duty and responsibility for the high-quality performance of production tasks, compliance with labor discipline;
Provides a clear interaction of its service with the ATB, the transportation organization service, the fuel service and other airport services involved in the preparation of the aircraft for departure;
Organizes and provides timely maintenance and repair of special vehicles in accordance with applicable rules and regulations;
Organizes a daily check of the technical condition of each special vehicle, the presence of fire extinguishing equipment, flashing and marker lights, a radio station, thrust blocks, towing and shock-absorbing devices, both when it is released from the garage and at the airfield;
Organizes a shift check of driver's licenses and coupons for the right to drive special vehicles on the airfield and service the aircraft.
3.6. Head of the airfield service of the airline:
Organizes the implementation in the service of all the requirements of this Manual;
Provides constant operational readiness of the airfield, artificial airfield pavements, taxiways, stands, airport terminal areas. Takes measures to immediately eliminate the identified defects that threaten flight safety, aircraft taxiing and the movement of special vehicles;
Provides and bears responsibility for the organization of the work of airfield special vehicles during the operational maintenance of the airfield and interaction with services that provide flights;
Regularly conducts training with the personnel of the service on issues related to the prevention of aircraft damage, is responsible for the fulfillment by the personnel of the service of the requirements of this Manual;
Ensures, in accordance with the requirements of the NAS GA Aerodrome Service Manual, the marking of airfield pavements and the installation of road signs, signs, as well as the fencing of obstacles at airfields.
3.7. Head of the fuel and lubricants service of the airline:
Carries out measures in the subordinate service to prevent damage to the aircraft when they are serviced by mobile refueling facilities, is responsible for the fulfillment by the personnel of the service of the requirements of this Manual;
Provides training and systematic briefing of service officials who manage the entrance (departure) of special vehicles during aircraft maintenance;
Organizes the study of the requirements of this Manual by technicians, tankers, dispatchers and other employees of the service, as well as monitoring their implementation.
3.8. Head of the medical unit of the airline:
Provides the medical staff of the airline with a medical examination of drivers and persons responsible for managing the access of special vehicles to the aircraft before they start working in a shift (at airports of class I and II), as well as at airports with more than 100 drivers on staff, it is mandatory for drivers to undergo an additional medical examination at the end of the shift;
Responsible for fulfilling the requirements of the order of the Ministry of Health of the USSR dated 04.01.83 No. 3, announced by the letter of the MGA dated 01.06.84 No. 38.1.6-185, on the passage of periodic medical re-examination by drivers.
3.9. Duties and responsibilities of aircraft crew members:
a) commander of the aircraft:
Takes into account when preparing for each flight weather, the condition of pavements on the stands, taxiways and apron, the location of the aircraft and other equipment in the direction of the upcoming taxi;
Taxiing at minimum speed: in limited visibility, turning, near obstacles and with a reduced friction coefficient;
It does not allow taxiing at a speed higher than that established for the given EC type;
taxis to the apron, the parking lot and taxis away from them only on the signal of the airfield (parking, apron) duty officer at a speed ensuring, if necessary, an immediate stop of the aircraft;
Stops taxiing if the brake system is faulty, if the condition of the pavement does not ensure the safety of the aircraft and if there is no full confidence in the safety of the aircraft in the vicinity of obstacles;
It does not allow the aircraft engines to start without the participation of an aircraft technician, without setting the aircraft on the parking brake and in the absence of pressure in the brake system;
Responsible at permanent or temporary PANH airfields for organizing the movement of special vehicles during aircraft maintenance;
b) a flight mechanic (flight engineer) is responsible for the safety of the aircraft during short-term parking at the airport, and also manages the operation of special vehicles in the aircraft service area.
At this time, all persons, both performing maintenance and taking part in it (drivers of special vehicles, tankers, loaders, loaders of luggage, mail, catering, etc.), are subordinate to him.
In the absence of a flight mechanic (flight engineer), the functions and responsibility for the safety and safe maintenance of the aircraft during a short-term stop shall be assigned to one of the crew members at the direction of the aircraft commander.
3.10. Duties and responsibilities of the engineering and technical personnel of ATB:
a) general responsibilities of the ATB engineer:
They meet special vehicles approaching the service area of the aircraft, supervise the entrance to the installation site and install stop blocks under the wheels, remove the blocks when special vehicles leave the aircraft;
Aircraft towing is carried out only in the full composition of the brigade with a working towing device, strictly observing the rules for towing in accordance with NPP GA-85 and NTERAT GA-83;
Monitor the timely removal of ice, snow and foreign objects from the site for testing engines, as well as monitor the serviceability of mooring facilities;
Ensure and are responsible for the implementation of the requirements of the "Regulations on the protection of aircraft and especially important objects", approved by the MCA.
b) engineer, aircraft foreman of ATB, aircraft maintenance aircraft technician:
Directly supervises the maintenance of the aircraft as a whole during the operational types of maintenance of the base and arriving aircraft, controls compliance with the rules and sequence of arrival of special vehicles;
Responsible for the strict compliance with the established rules by aircraft technicians, operators, tankers, drivers of special vehicles and other officials who are in the service area subordinate to him for the period of maintenance of the aircraft.
3.11. Senior (shift) duty officer at the airfield:
Strictly fulfills the requirements of the provisions of NPP GA-85, NTERAT GA-83, NAS GA, NSS GA and this Manual in terms of preventing damage to aircraft on the ground;
Carries out control over the services and officials involved in the technical and commercial maintenance of the aircraft, in terms of measures to ensure the safety of the aircraft, and gives oral instructions to eliminate the identified deficiencies;
Delays on the territory of the airport any executive who violates the established procedure for the movement of special vehicles on the airfield, informs his immediate supervisor about this for taking appropriate measures;
Requires strict observance by drivers of special vehicles of the established routes and speeds of movement at the airfield (apron), rules of approach (departure) when servicing the aircraft, checks for the presence of fire extinguishing equipment, position and flashing lights, radio communications, shock-absorbing devices and thrust blocks on special vehicles. Checks that drivers have a certificate for the right to drive a car, a coupon for the right to drive this special vehicle and a waybill;
Makes marks in the certificates (coupons) of persons managing the approach of special vehicles to the aircraft, drivers of special vehicles and other employees who have violated the established rules for towing, placing the aircraft on the stands and the apron;
Supervises the work of shift attendants at the airport.
3.12. Shift supervisor (shift engineer, foreman) ATB, services for the organization of transportation, airfield service, fuel and lubricants, special vehicles and other services using special vehicles:
Responsible for the intended use of special vehicles at his disposal and the organization of their safe operation at the airfield;
Before starting work, conducts a brief briefing of drivers of special vehicles and persons admitted to servicing the aircraft using special vehicles on traffic rules and safety precautions;
Checks, if necessary, whether the drivers have coupons for the right to drive special vehicles around the airfield and service the aircraft, for the heads of the entrance (departure) - certificates for the right to manage the entrance of special vehicles to the aircraft;
exercises control in the shift of the work of drivers and managers of the entrance, as well as their compliance with the requirements of this Guide;
Regularly reviews shift work.
3.13. Employees of the transportation organization are required to:
To carry out the approach (departure) and maneuvering of apron mechanization means in the aircraft service area only with the permission of the aircraft foreman of this aircraft;
Strictly comply with the requirements of the management of the entrance (departure) of special vehicles in the aircraft service area;
Ensure the movement of apron mechanization means only along established routes;
Do not allow persons who do not have a certificate for the right to drive apron mechanisms to operate apron mechanization means.
3.14. The Safety Engineer is responsible for:
Exercise strict control over the fulfillment of the requirements of this Manual by all persons within the rights and obligations granted to him by the job description;
Require strict observance by the drivers of special vehicles of the established routes and speeds of movement at the airfield, the rules of approach (departure) when servicing the aircraft;
Check on special vehicles the presence and serviceability of lighting equipment, radio communications, fire equipment, brake pads, towing and shock-absorbing devices, as well as the availability of driver’s licenses for the right to drive a special vehicle, a coupon for the right to drive a vehicle on the airfield, correctly issued waybills;
Keep a record of traffic safety violations of special vehicles at the airport and aircraft maintenance, as well as a record of traffic accidents (RTA) and draw up a report and reports on an accident;
Detain on the territory of the airport any official who violates the established procedure for the movement of vehicles and mechanisms - on the airfield, as well as on the roads common use airport and report it to the immediate superior of the violator for appropriate action to be taken;
Organize the study of the requirements of this Manual in the services of the airline associated with the operation of special vehicles in the maintenance of the aircraft and the operational maintenance of the airfield;
Organize raids to verify compliance with the requirements of this Guide.
3.15. The driver of a special vehicle working at the airport must:
Carry a driving license issued by the State automobile inspection. Drivers of tractors, self-propelled road-building (airfield) machines and mechanisms must have a certificate issued by the qualification commissions of civil aviation enterprises or other departments;
Have a ticket for the right to drive special vehicles on the airfield and service the aircraft;
Know and strictly comply with all the requirements of this Manual and the "Technology for the interaction of services providing flights", approved by the head of the airline;
Know the device, the rules of technical operation and maintenance of special vehicles and their special equipment, as well as be able to maintain operational documentation;
Check the technical condition of the special vehicle before leaving the line in accordance with the "Typical card for checking the technical serviceability of airfield mechanization facilities and their special equipment" given in the NSS GA;
Know and strictly follow the established procedure for placing special vehicles in the parking lot, the rules of movement and work at the airfield, be able to properly approach the aircraft and depart from it;
Know and strictly observe the safety regulations for the operation and repair of special vehicles, as well as be able to use their fire-fighting equipment;
Be careful when driving special vehicles on the airfield, immediately stop the special vehicle at the request of a public traffic inspector and persons responsible for the organization and safety of traffic at the airfield;
Take special care when driving at night, in fog, with ice, snowfall, as well as with insufficient lighting of aprons and aircraft parking areas;
Submit the special vehicle to the place of work only after receiving a clear and understandable command from the foreman, the dispatcher of the special transport service or the dispatcher of the service at the disposal of which the special vehicle is located;
Strictly comply with the requirements for the organization of the work of special vehicles at the aerodrome during the maintenance of the aircraft and the operational maintenance of the aerodrome;
Do not transfer control of the special vehicle to another person;
Leave the special vehicle in the parking lot only after taking measures to exclude the possibility of its movement in the absence of the driver;
Take measures for immediate cleaning (towing) of the special vehicle from the runway, taxiway, apron and MS in the event of its failure, and then report the incident to the foreman or dispatcher of the special transport service;
Prevent cases of violation of labor discipline, be neat, polite towards airport employees and passengers, promptly follow the instructions of superiors;
Avoid preconditions for damage to aircraft by special vehicles and traffic accidents;
Constantly improve their knowledge of the material part of the special vehicle, its driving and maintenance.
Drivers Vehicle in all cases they must give way to aircraft.
The driver of a special vehicle working at the airport bears administrative, financial and, in appropriate cases, criminal liability for violation of traffic rules, damage to aircraft by means of mechanization and vehicles.
Yu. A. Yurkin
Job responsibilities:
1. Performs the registration of air tickets, registration of transportation and acceptance and transfer of baggage; departure of passengers, their luggage and hand luggage; reservation of seats for transfer passengers, implementation of dispatch support for group transportation;
2. Accompanies passengers while moving along the platform on foot or by car;
3. Meets arriving passengers, checks documents, boards the plane, bus of departing passengers;
4. Carries out registration of the established documentation;
5. Conducts the results of the operations performed, receives and transmits the established information to related services;
6. Issues certificates on air transportation issues;
7. Considers complaints and claims regarding the transportation of passengers and baggage;
8. Performs investigations of violations established order passenger service, loss, theft and damage to luggage during air transportation;
9. Organizes and implements using automated information systems(and without their use) search for baggage that did not reach its destination;
10. Draws up commercial acts and pretentious statements;
11. Prepares draft decisions on claims for the claims commission;
12. Adheres to the requirements of the regime and ensuring flight safety;
13. Conducts informational and other necessary work with foreign passengers;
14. Provides services for transfer and transit passengers during air transportation;
15. Knows, understands and applies the current regulatory documents relating to its activities;
16. Knows and fulfills the requirements of regulations on labor and environmental protection, observes the norms, methods and techniques for the safe performance of work.
The agent has the right:
1. Require passengers to comply with the rules air transportation;
2. Require passengers to present an air ticket, a boarding pass, an identity document, and in the presence of a reduced ticket, a document confirming the right to a benefit;
3. Do not accept for transportation things, the packaging of which does not ensure the safety of the contents;
4. Give instructions to loaders on the procedure for completing baggage;
5. Do not issue a boarding pass or baggage to a passenger without paying for excess weight.
The agent is responsible for:
1. Improper performance or non-performance of their official duties provided for by this job description - within the limits determined by the current labor law RF;
2. Offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation;
3. Causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.
The main directions for improving the activities of the airline
During the internship, the features of the work of the passenger terminal of domestic airlines of the Khabarovsk airport were studied and identified.
Undergraduate practice took place in the SOPP service as an agent for the organization of passenger air transportation services. AT job responsibilities included:.
During the internship, I did not identify significant shortcomings in the process of checking in passengers and baggage.
Minor disadvantages include:
Large accumulation of queues at the check-in counters during peak hours
Conclusion
Khabarovsk Airport is the largest Russian airport of international importance in the Far East region. The airport serves about 1.6 million passengers annually and ranks first in terms of passenger traffic on domestic and international flights among airports Far East Russia.
Organizationally - legal form airport is open Joint-stock company"KHABAROVSK AIRPORT" (JSC "KHABAROVSK AIRPORT").
As a result, I would like to note that the territory of the Far East is a dynamically developing territory, Khabarovsk Airport OJSC occupies one of the leading places. And this once again suggests that the airport needs innovation in all areas of activity. The success of the enterprise, of course, depends on the smooth, trouble-free operation of all structural divisions. If the airport follows the mandatory elements of the quality control system, passenger traffic will increase.
List of sources used:
1. Air Code of the Russian Federation No. 60-FZ of March 19, 1997 (current version of October 14, 2014);
3.FAP" General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees "(approved by order of the Ministry of Transport of the Russian Federation of June 28, 2007 N 82 With amendments and additions of: July 16, 2014
4.Electronic resource http://miragavia.ru/airport.html#passenger/
5. Electronic resource http://www.neuch.ru/referat/114803.ht
6.Electronic resource http://www.airkhv.ru/
7. Electronic resource http://www.borovik.com.
Application
Calendar plan undergraduate practice
Student(s) ___ course, group _______
Speciality_____________________________________________________
Place of internship ___________________________________
__________________________________________________________
(Business name)
| the date | Place of work | Brief summary of the work | Duration of work, hour | Manager's signature | |
| Department | Workplace | ||||
Signature of head of practice ____________________________
Student's signature ________________________
Signature of the head from the branch ____________________________
Work Schedule
| No. p / p | Workplace, job title | Working hours | |
| according to plan | actually | ||
Review of the head of undergraduate practice from the enterprise for a student of the ___ course.
Student __________________________________________________ passed
Undergraduate practice at the enterprise _____________________________
In the period from "___" ___________ to "___" __________ 2015
1. The level of theoretical training of the student in the branch ( summary, grade)
________________________________________________________________