How to terminate the contract with Rostelecom without a headache? How to terminate an agreement or complain about Rostelecom: sequence of actions and necessary documents Rostelecom agreement on the Internet with a legal entity

When connected to the Internet, TV or telephone connection between the consumer and Rostelecom, an appropriate service agreement is concluded, the content of which specifies the conditions of these legal relations. It is not uncommon for one of the representatives of these contractual relations to want to terminate further cooperation and initiate the process of terminating the contract. Often the consumer wants to cancel the contract. For this, an appropriate application is drawn up, the content of which indicates the desire to terminate the contract.

If you wish to terminate further cooperation with Rostelecom, the client may encounter some difficulties due to the fact that in recent times the company puts forward its own conditions that complicate the process of terminating the contract.

It's important to know...

Reasons for termination of the contract with Rostelecom

In order to prematurely terminate a contract with Rostelecom, a telephone, internet or television user must provide valid reasons for terminating the contract.

Legal grounds for terminating the contract:

• The Internet speed does not correspond to that specified in the content of the concluded contract with Rostelecom;
• If the quality of telephone communication is worse than that specified in the contract;
• The quality of television provided by Rostelecom does not correspond to that specified in the content of the contract;
• There are frequent breakdowns or problems that are solved over a long period of time;
• The tariff differs from that which is prescribed in the content of the signed document;
• Rostelecom's competitors offer more favorable conditions that the consumer wants to take advantage of.

The procedure for terminating the contract with Rostelecom

According to article numbered, every citizen has the right to refuse the services provided. He has the right to do so at any time. The main condition for terminating the agreement is the presence of legal grounds and the absence of debts to the company for the work already done. If necessary, the subscriber is obliged to compensate the monetary losses incurred by the service provider. In addition, the consumer must adhere to a certain procedure, which is regulated by regulatory legal acts. Russian Federation.

The procedure for terminating the contract with Rostelecom:

1. Based on the information provided, the first thing to do in order to cancel the contract without problems is to pay off the existing debts. Next, you need to collect a certain package of documents;
2. After Required documents collected, the initiator of the termination is required to go to the office of Rostelecom and fill out an application. The appeal is drawn up on a special form, which the client must receive from the service center specialist. It should be noted that it is possible to issue the submitted application in advance. To do this, the initiator of termination of the contract with Rostelecom needs to go to the official website of the company and download the application form. It is recommended to avoid third-party web resources, as they may not have up-to-date application forms;
3. In the next step, the consumer without fail returns to employees of Rostelecom the equipment that was transferred at the conclusion of the contract. The presented step is relevant in situations where a router, set-top box or other equipment is leased from a company. If the client uses his own equipment or purchased it from Rostelecom, then it is necessary to proceed to the next step;
4. Payment of the invoice received from the company.

Only the person whose data is specified in the content of the contract has the right to initiate the process of terminating the contract with Rostelecom for the Internet, television or telephone communications.

However, the following situations are not uncommon:

• The subscriber does not have the opportunity to personally apply to the company with a request to stop further cooperation. The reason for this may be the employment of the consumer or the fact that he lives far from the branch of Rostelecom;
• Death of a subscriber.

In the first situation, it is possible to send documents using postal services. In order not to lose the original documents during shipment, it is recommended to make copies certified by a notary. However, in the situation presented, the initiator of the termination of the contract with Rostelecom will need to wait longer for a response. Based on this information, if the consumer has the opportunity to personally bring the documents to the branch of the company, then it is recommended to do just that.

Another way to terminate the agreement with Rostelecom is to involve a third party. To do this, the subscriber must first issue a power of attorney for an attorney. The document must be certified by a notary office.

If a consumer who has entered into an agreement with Rostelecom has died, then in order to initiate the process of terminating the contract in this case, relatives of the subscriber must apply to the branch of the company with an application and the necessary package of documents.

If the contract is lost

In the presented case, the user of the Internet, television or telephone should contact the office of the company with which the contract was concluded and report its loss. The issue is easy to resolve, since Rostelecom employees have the opportunity to find the concluded contract in the company's database. This is done using the client's passport data. After that, the contract is printed and handed over to the client. If there is a copy of the agreement and grounds for termination of the contract, the subscriber has the right to file an application for termination of its validity.

If the contract is concluded for a third party

The procedure for terminating an agreement concluded with Rostelecom for the Internet, television or home phone must take place with the personal participation of both parties to the contractual relationship. This means that the person whose data is entered into the content of the contract must personally apply to the company with a request to initiate the process of terminating the contract. If the represented participant in legal relations does not have the opportunity to personally go to the office of Rostelecom, then he needs to issue a power of attorney in the name of the consumer, having assured it in a notary office.

In addition to the power of attorney issued in the name of the attorney, he must have with him a copy of the passport of the person whose data is specified in the content of the contract, as well as his passport. The list of other documentation does not differ from the package of documents that are required to be provided to Rostelecom employees in a standard situation.
It is important to note that the person who goes to the Rostelecom office with the intention of initiating the termination of the contract, and not the one whose data is indicated in the contract, will have to pay off the debt, if any. Based on this, it is recommended to pay off all debts in advance and check that the equipment provided by the company when signing the contract was paid.

To home phone

To refuse home telephone services, a client who has entered into an agreement with Rostelecom must take model document for service and go to the company office.

If the contract cannot be found, since it was signed a long time ago, then you should remember in whose name it was drawn up. Only the person with whom Rostelecom has entered into a service document has the right to initiate the termination process. On his behalf, you need to fill out an application to turn off your home phone. If for some reason the represented person cannot do this personally, then it is possible to draw up a written power of attorney for another person, which will allow initiating the procedure for terminating the contract with Rostelecom. The document must be certified by a notary. Duplicates of both passports - the authorized person and the owner of the contract - are attached to the application.

On the Internet

When terminating the contract with Rostelecom for the Internet, the procedure is similar to that which was prescribed in the previous paragraph. Before going to the company's office with a statement about the termination of further cooperation, the initiator of the termination is required to pay off all debts to Rostelecom, if any. Otherwise, penalties are imposed, which must be paid additionally.

Internet and cable TV

In a situation where the contract with Rostelecom was drawn up for the provision of cable television and the Internet, the procedure for terminating the contract is more complicated.
When drawing up an agreement, in addition to the Internet service package, Rostelecom employees offer the consumer to rent equipment from them that is fully compatible with the provider's transmission lines. In addition, employees of the company impose a fine for early dissolution contract, which is equal to 500 rubles. For the use of rented equipment, it is required to pay a rent or fully redeem it - this depends on the conditions specified in the content of the contract.

In the presented case, there may be a fraudulent scheme, which is why the client is advised to carefully read the document before signing!

The content of the standard agreement for the use of equipment by the consumer states that the subscriber has the right to sell it to Rostelecom until its full cost has been repaid. However, it is not profitable for the company's employees to accept the equipment, even if it is in good condition. To do this, they refer to an internal order that does not allow them to terminate the contract on favorable terms for the client.

What should the subscriber do in order not to buy the equipment when the contract is terminated?

1. First you need to file a formal claim, which is sent to to CEO Rostelecom. The complaint must be made in 2 copies, one of which remains with the subscriber. On the said document the client should obtain the signature of an authorized person of the company, which will confirm that the second copy has been received;
2. In the text of the complaint, special attention is paid to the fact that a Rostelecom employee refuses to accept equipment, referring to an internal order of the company and that this is contrary to consumer rights;
3. The period of time during which Rostelecom employees must consider the claim is indicated. After the expiration of the allotted time, the subscriber has the right to apply to the court to protect his interests;
4. At the end, the date of the claim is noted, and the subscriber's signature is also put.

Often, after these actions, the employee of the company changes his mind and agrees to terminate the contract after the delivery of the leased equipment. It is required to hand over the equipment in order not to pay rent for it in the future.

Required documents for termination of the contract

When contacting the Rostelecom office with a request to terminate the agreement, the subscriber must have a certain package of documents with him.

Documentation list:

• The original passport of the initiator of termination;
• A copy of the contract on communication services concluded with Rostelecom (if there is no agreement, then it is possible to do without it. This is due to the fact that another copy is in the company's archive);
• An act confirming that the subscriber has leased equipment from the provider (acceptance certificate). The submitted document is issued to the client when he purchases equipment from Rostelecom or leases it;
• Documents for the equipment that is prescribed in the act (this item is mandatory for those customers who, when concluding contracts, received TV set-top boxes or routers for rent from the provider);
• Power of attorney certified by a notary. The submitted document is required if the interests of the subscriber are represented by another person.

Upon termination of the contract, the equipment must be returned to Rostelecom if the content of the contract indicates that it was leased to the subscriber. Failure to return it will result in the client continuing to receive monthly bills that are larger than the previous ones, although the services will no longer be provided by the company.

Before the cancellation of the contract with Rostelecom, you should carefully study it. Reasons for termination vary. We will tell you what documents you need to collect for this, and what is the algorithm of actions.

There are situations when further use of the company's products is impossible or impractical. It is possible to implement the termination of the current contract without penalties and mutual lawsuits.

The package of documents issued at the conclusion of the transaction includes an agreement. It is he who contains comprehensive information about the correct termination of the contract, the settlement of financial issues, the rights and obligations of the client.

The document will allow you to act correctly and tell you how you can terminate the contract with Rostelecom without negative consequences for client. Confirmation of intention is an application for its cancellation.

Possible reasons for refusing services

According to the legislation of the Russian Federation, the client own initiative can terminate the contract if the conditions for its implementation are not met. Among the most common causes are the following.

1. Discrepancy between the actual parameters of access to the Internet declared. The documents regulate the guaranteed and top speed data transmission. This characteristic sometimes changes due to objective factors (peak hours are characterized by a decrease in speed). Technical failures on the provider's line are also likely.

When fixing such signs, it is realistic to terminate the contract with Rostelecom under the terms of the contract. To achieve the goal, you should decide what to do with the modem (router). When buying equipment in installments, you will have to pay the cost of the equipment in full. Rented routers are returned to the company until the contract is cancelled.

1. The quality of services does not satisfy the client. To resolve the issue, you should look at the map of offices open to the public. The claim is made out indicating the specific reasons for non-fulfillment of obligations.
2. Constant connection problems. This includes intermittent drops in speed, lack of network connectivity, and other recurring problems. Customers who hand over rented equipment must make sure that it is in good working order.
3. Changes in tariffs and other terms of the contract. If the provider, without agreeing with the client, increases the payment, reduces the speed of the Internet or introduces other adjustments, then the client has the right to terminate the contract.
4. Another provider offers a better deal.
5. Change of residence, address of the rented premises, and so on.

How to terminate the contract with Rostelecom and return the equipment

Regardless of the reason that led to the termination of the contractual relationship with the company, you should pay off the debt for services already provided, as well as prepare the rented equipment for delivery to the provider.

A sample application form for terminating the agreement is downloaded on the official website or filled out directly at the representative office of the company. If it is not possible to visit the office in person, it is allowed to send the finished application by mail.

Termination of the contract with Rostelecom can be performed by proxy. For this, a document approved form. It should include a clause about what actions are allowed.

It is possible to apply for termination of the contract online (via Personal Area payer).

If the subscriber has died, the provision of supporting documents of death and full repayment of the debt are required to cancel the agreement. The application for termination of the contract itself is filled out by a relative (heir) of the deceased subscriber.

The procedure for returning equipment depends on the terms of the contract. If it is indicated that the set-top box or router is redeemed by installment payments, then the subscriber needs to pay off the debt to Rostelecom.

If the equipment is rented, all available technical documentation and pass it on to the manager of the company. After that, you can apply for termination of the agreement with Rostelecom.

What documents are needed to terminate the contract

Regardless of whether the client came to the office in person or chose another option for terminating relations with the company, a package of documents is required. It must be remembered that the subscriber, according to contractual obligations, must pay the cost of services on the appointed date. Cancellation of the contract is not possible until the debt is repaid.

After the application is drawn up, you need to prepare the following package of papers:

• documents proving your identity (passport, temporary certificate);
• certificate of ownership of real estate (plus a photocopy);
• act of acceptance / transfer of equipment for rent;
• contract.

A package of ready documents and rented equipment are transferred to the provider.

How to terminate the contract if there is no way to go to the office

In addition to a personal visit to the representative office of the company, there are other ways. The client chooses the one that he considers the most acceptable:

• submit an application through the Subscriber's Personal Account;
• terminate the contract through a trustee (representing interests by proxy can be authorized by a relative, acquaintance, and so on);
• send the completed application form to the postal address of Rostelecom.

When choosing remote options, it is important to take care of the return of equipment and payment of debts under the contract in advance.

Do I need to return the equipment (set-top box, router)

Termination of the agreement with Rostelecom will be accelerated if the client carefully examines the terms of the agreement in advance. The equipment is not returned if an installment plan was issued with a subsequent purchase. It is important to make sure that the cost of the equipment is paid in full. If the router was issued on a rental basis, it must be handed over to the provider.

How to buy Rostelecom equipment

To determine the conditions under which the equipment is redeemed, you should carefully study the contract. For each subscriber, the company offers individual options for selling routers.

There is a clause in the contract. That is where the conditions are. After the phrase "purchase and sale", the form of transfer of equipment to the subscriber is indicated. If “Deferred or installment payment” is entered, this means that the client is satisfied with the cost of the goods and the procedure for transferring them to ownership.

It is important to pay attention to the form of calculation. Upon termination of the agreement, the subscriber is charged to immediately pay the debt for the cost of equipment or arrange an installment plan.

Do I need to terminate the contract when moving?

One of the most common situations is a change of residence. Do I need to refuse telephony or Internet services in this case? For such clients, there special offer from Rostelecom, the essence of which is that termination of the contract in the event of a change of address is not required.

To determine whether there are technical possibilities for reconfiguring connected services already at a new address, you need to make a call to hotline. If the answer is positive, the subscriber can order and receive a "Moving" certificate. After moving to new house you need to visit the regional office of the company and activate the option.

Is it possible to terminate the contract for only one of the services without stopping using the others

Far fewer people now use landlines than before. The need for them has decreased. The question arises of how to terminate the contract, for example, for a home phone, but not give up the Internet and television.

Such a variant of revision of contractual obligations is possible. After receiving an application for termination of the agreement for a certain type of service, the company's specialist contacts the subscriber. He can offer an economy option with keeping the number and the new rate.

By agreeing to the proposed conditions, you will not need to terminate the contract with Rostelecom for the Internet and television. The manager makes adjustments to the current conditions and issues new ones to the hands of the subscriber.

How to terminate an agreement with Rostelecom if the agreement is not for you

There are situations in which the property is rented out, or the tenant draws up a contract for himself and subsequently moves out. In such cases, Rostelecom suggests contacting the sales office.

Termination of the contract by the owner of the leased premises

It is allowed to close the contract with the company in such a situation. To do this, you must provide a package of documents:

• the passport;
• ownership of real estate.

Termination of the contract by the heir of the subscriber

After the death of the subscriber, the contract should be reissued to a new person or terminated. In the first case, a birth or marriage certificate, a passport, a certificate of inheritance and a certificate from a notary are presented. Upon termination of the contract, you must provide a passport and death certificate.

Are there any penalties for early termination of the contract?

There are no penalties as such. However, in situations where termination current contract with Rostelecom for the Internet or other services is initiated during the promotional period or promotion, recalculation of payment is possible. This condition must be spelled out in the contract and conditions of accession to the shares. With timely payment, the contract can be closed. If payment is not made, then termination of the contract with Rostelecom becomes impossible.

Possible problems

The chance of being refused to close the contract is high if the service and service fees are not received in a timely manner, resulting in a debt. Repayment of obligations to Rostelecom is possible by receiving and paying an invoice at the office, Personal Account or VLIS system, where the subscriber can find out current balance and the amount of the debt.

Problems when handing over equipment

Almost all subscribers receive equipment when connecting services. It is provided in such forms.

1. Free rent. It implies free use of devices for personal purposes. In case of termination of the contractual relationship, all equipment must be returned as a set. The specialist carefully examines the equipment, checks the completeness of the configuration, serviceability. If a breakdown is found, the cost of compensation is assigned.
2. Rent with monthly payment. It is offered to subscribers in situations where expensive equipment is required to provide the service.
3. Installment. It assumes that the cost of the equipment is paid by the subscriber within a certain period. As a result, the equipment becomes the full property of the client.

Everything is written in the contract. When applying for termination of services, these rules must be considered.

If the contract is lost

If the client's copy of the agreement is lost, you should call the company's call center. The operator will easily issue a copy based on information from the database.

Presence of debts

If there are outstanding financial obligations, a refusal to terminate the contract with Rostelecom is likely. Before accepting the application, the specialist checks the presence / absence of debt on personal account and only after that accepts the application.

Regardless of the reason for terminating the contract - moving to a new address or disconnecting a certain type of service - changes are made only after the full repayment of the debt. You can find out the amount of debt in your Personal Account or check with the manager.

To obtain the right to use the services of Rostelecom, the client concludes an appropriate agreement with the provider. It contains the conditions for the provision of the necessary services and the provisions governing the issue of cancellation of the agreement. To a certain extent, they complicate the process of terminating the contract with Rostelecom and therefore require special attention from the subscriber side.

There can be many reasons for refusing service, including:

• low internet connection speed;
• not enough high quality signal when watching TV or using a home phone;
• too long resolution of emerging communication problems;
• the disadvantage of the proposed tariffs;
• more than advantageous offers from other providers.

But regardless of what exactly caused such a decision, the procedure for canceling a contract with Rostelecom is carried out in the same way.

Required documents

The basic package of documents required to terminate the agreement includes:

• a copy of the contract for the Internet, TV or telephone connection, which is in the hands of the user;
• identity card (passport);
• the act of acceptance and transfer of equipment (if any) together with the device itself, on which the paper was issued;
• certificate of ownership of the apartment (original and photocopy).

Having prepared the papers from the above list (only the first two items are mandatory, the rest are taken into account if necessary), the user must personally appear at one of the offices of Rostelecom.

There he will be able to familiarize himself with a sample application for termination of the contract and, focusing on it, draw up an appropriate document. However, to save time, it is recommended to print out the application form yourself, and fill it out right at home, and then transfer it to Rostelecom employees along with other documents.

The following information must be included in the completed application:

• data of the employee in whose name the paper is issued;
• Name of the applicant;
• passport data;
• contract number and the details of the company contained therein;
• Date of preparation.

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The document must be completed with the signature of the compiler.

Important! Presenting a certificate of ownership of the apartment is not mandatory, but it significantly speeds up the procedure for canceling the contract.

Termination of the contract with Rostelecom (step by step)

If we describe the process of canceling the agreement on the provision of communication services step by step, it will include the following items:

1. Repayment of all existing debts for payment for Rostelecom services.
2. Return or purchase of used equipment.
3. Collection of necessary documents.
4. Submission of an application.

In the absence of any obstacles, the complete shutdown of the Internet, telephone or television occurs 10 days after the applicant's request.

Attention! The procedure for terminating the contract may not be carried out in all offices. Therefore, it is necessary to clarify in advance which of them can be contacted on this issue.

If the user wishes to terminate the contract and hand over the equipment, but is refused to carry out the corresponding procedure, then the reason for such a decision must be explained to him in detail. Usually it is associated with non-compliance with one of the provisions of the contract. If this is not the case, the user can seek help in resolving the situation from the city leadership.

Frequent cancellation issues

When canceling an agreement with Rostelecom, some difficulties may arise, the most common of which are:

Loss of contract

In this case, it is necessary to make a preliminary call to the nearest office of the company and tell about the situation that has arisen. Using the applicant's passport data, Rostelecom employees will instantly find and re-print the necessary document.

debts

It is impossible to achieve termination of the agreement if there are debts on the account, therefore, before starting the procedure, you should make sure that they are absent or replenish the balance in order to “get out of the minus”.

Absence of the person who made the agreement

The rules for termination of the contract state that both parties must participate in the procedure in person. That is, the person for whom the service was issued will have to confirm his decision by coming to the provider's office. If it is not possible to do this, then the user will need to prepare a power of attorney to disconnect (notarized), which will allow another person to act on his behalf. When contacting the company's employees, the authorized person will have to present:

• your passport;
• photocopy of the principal's passport;
• the power of attorney itself.

In addition, he needs to prepare the rest of the documents necessary for the procedure, pay off all the debts on his personal account in advance and pay for the equipment.

Important! If less than a year has passed since the signing of the agreement, then when it is terminated, compensation may be required (this moment should be stipulated by the provisions of the agreement).

How to return equipment

Connecting to the Internet or home television, Rostelecom, together with the service itself, can provide users with:

• adapters;
• routers;
• video senders;
• TV set-top boxes.

All of the listed equipment is expensive and requires payment, which is usually carried out in installments. The process of reimbursement of the cost of the device to Rostelecom can take up to 3 years. If the contract is terminated before the end of this period, then you will need to pay for the device in full first.

In the case of free or paid rental of equipment, the client can terminate the contract and return the device to the company without paying additional funds(provided that it is fully functional, or has become unusable through no fault of the user). But if an employee of the company reveals breakdowns caused by improper handling of equipment, the device will have to be redeemed.

Breaking an agreement with Rostelecom is not an impossible task, and if you follow all the above instructions, this procedure will not cause any difficulties at all. Therefore, if necessary, you can safely contact the office of the company and submit an appropriate application.

There are many reasons for terminating a contract. The user can find a more profitable option, he no longer needs the services provided, he cannot afford the extra costs, the existing equipment is outdated, and new, more convenient and cheaper devices have replaced it. But all of the above is not of great importance, much more important is how to terminate the contract with Rostelecom for the Internet and other services. After all, the provider is not interested in losing a client and will definitely try to keep him. And non-compliance mandatory conditions may prevent you from refusing to cooperate with the company. So what needs to be done?

The main condition for refusing the services used is the complete absence of debts. Therefore, it is necessary either to give the leased equipment, or to buy the equipment received in installments. Otherwise, it will not work to refuse television and the Internet.

Having dealt with routers and receivers, you should write a statement. It is served in two ways:

• personally visiting the office where the contract for the provision of services was signed;
• by sending a registered letter to this address.

It is impossible to declare the desires that have appeared through the official website. It is also impossible to do this by phone, but by calling the support service, you can get detailed advice on the issue of interest.

Rostelecom: application for termination of the contract: sample

A single type of application for the refusal of television, the Internet or landline phone does not exist. Users can write it in free form. However, several requirements must be met appearance document:

1. on the top right is the name of the organization - the recipient of the paper and the manager who will consider the application;
2. the surname, name and patronymic of the applicant are written below, always in full;
3. the address of the writer and contact details (mobile) are immediately indicated;
4. the word "statement" is written in the center;
5. under it the essence of the request is indicated;
6. the main text of the document must indicate the number of the contract to be terminated and the date when this should be done;
7. at the bottom is the date of submission of the paper and a signature with a transcript.

Office Visit

The application option described above is convenient for sending registered letter. Those who are ready to lose time and visit the branch of the company should not think about such trifles. But it is worth preparing and collecting the necessary things:

• the passport;
• service contract;
• equipment to be handed over;
• money if the equipment has to be redeemed.

Having got to the company's specialist, it is necessary to inform the reason for the visit and present documents and equipment. He will complete the application himself.

The most reliable way is to go to the office where the service was connected, whether it is the Internet online or a landline phone, in this case the likelihood of receiving quality service increases and the chance of being refused help decreases.

Other options

In some cases, when the user wants to refuse the received service for 2-3 months, you can use blocking instead of termination. This will save the service, but significantly reduce costs. In this case, the subscriber does not have to go anywhere. You can stop service by phone.

Sometimes users cannot find the contract that is necessary to cancel the service. In such situations, you will have to visit the office without it.

Rostelecom employees will use the client's passport data and find a second copy of the document.

In the absence of the opportunity to go to the office in person, you can entrust this matter to a loved one. To do this, you will need to issue a power of attorney for him. Without a power of attorney, the provider's employees simply will not listen to him, because he will not be able to confirm that his actions are competent and coincide with the subscriber's desires.

Possible difficulties and their solution

Having figured out how to terminate the contract with Rostelecom for a home phone, you should focus on possible difficulties.

The main difficulty that the company's clients may face is the presence of debts.

Any debt is a good reason for refusing to disable services.

You should check in advance whether bills are paid so that a visit to the office is not useless.

The next difficulty is related to the delivery of equipment. In some cases, it must be redeemed. This will affect those subscribers who took it with a delay or in installments. Those who have rented appliances should feel free to return the equipment. If it is not accepted, demand a written explanation and complain to higher management.

The last thing to consider is the relationship individual services. Sometimes when the Internet is turned off, the television may also turn off. Or if you refuse the telephone line, the Internet may disappear. Such details should be clarified in advance.

Approved by the President of OJSC Rostelecom
Rules for the provision of communication services by OJSC Rostelecom to legal entities
1. General provisions

1. 
   Scope and regulation
   1. 
      The rules for the provision of communication services by OJSC Rostelecom to legal entities (hereinafter referred to as the "Rules") are developed in accordance with the Civil Code of the Russian Federation, federal law"On Communications", other applicable legislation of the Russian Federation and regulate the relationship between the Subscriber and the Operator in the provision of communication services provided for by the Agreement.
   2. 
      These Rules are an integral part of the Agreement and the Subscriber, having concluded the Agreement, agrees to their terms.
   3. 
      If a separate agreement of the Parties establishes other conditions for the provision of the Operator's Communication Services than those provided for by these Rules, the rules of a separate agreement shall apply.
   4. 
      Communication services are provided by the Operator in accordance with the current legislation of the Russian Federation, the Rules for the provision of communication services and on the basis of licenses for the provision of the corresponding type of communication services. Details of the Operator's licenses are posted on the OJSC Rostelecom website rt.ru (Media Registration Certificate No. ФС77-38643) and in the places of work with Subscribers:

Intrazonal telephone communication services	№ 86466	Issued by Roskomnadzor	04.10.2002 – 16.02.2016
Local telephone services, with the exception of local telephone services using payphones and public access facilities	№ 86464	Issued by Roskomnadzor	04.10.2002 – 27.01.2016
Long-distance and international telephone communication services	№ 29777	Issued by the Ministry of Communications of the Russian Federation	12/11/2003 to 12/11/2013
Telematic communication services	№ 86475	Issued by Roskomnadzor	05/15/2007 to 02/16/2015
Communication services for cable broadcasting purposes	№ 86459	Issued by Roskomnadzor	05/06/2011 to 03/26/2016
Communication services for data transmission, with the exception of communication services for data transmission for the purposes of transmission of voice informatization	№ 86473	Issued by Roskomnadzor	05/15/2007 to 01/27/2016
Communication services for data transmission for the purposes of transmission of voice information	№ 86474	Issued by Roskomnadzor	05/25/2006 to 05/25/2016

1.2. Concepts and definitions

For the purposes of these Rules, the following concepts and definitions are used:

"Act of delivery and acceptance of the rendered Services" means a formalized document confirming the proper provision of the Services to the Subscriber and signed by authorized representatives of both Parties to the Agreement.

"Subscriber"- a legal entity with which the Contract is concluded when a subscriber number (numbers) and/or a unique identification code is allocated for these purposes;

"Subscriber Device" ("Subscriber Equipment")- in the legal possession of the Subscriber technical means, including software providing the Subscriber with access to the Operator's Services by connecting this device (equipment) to the Operator's Communication Network.

"Contract for the Provision of Communication Services (the "Contract")- an agreement between the Operator and the Subscriber, according to which the Operator undertakes to provide the Services to the Subscriber, and the Subscriber undertakes to accept and pay for the Services rendered to him.

"Supplementary agreement"- any and every additional agreement, which is an integral part of the Agreement, in accordance with which the Parties make changes and additions to the Agreement in terms of the list of Services provided by the Operator, the Tariff plan used, the timing of rendering and other essential conditions Agreement.

"Personal Area"- is an automated self-service interface for users of communication services of OJSC Rostelecom, located on the corporate website of OJSC Rostelecom, or on local websites of macro-regional branches of OJSC Rostelecom, allowing users to independently control the state of the account, order details by telephone, telematic communication services and services data transmission networks, view the list of invoices issued and payments made, gain access to additional services of OJSC Rostelecom, and perform other legally significant actions. Organization of access of Subscribers to the Personal account is carried out in the presence of an appropriate technical feasibility Rostelecom".

"Operator"- Rostelecom".

« Reporting period " means the period of one calendar month in which the relevant Services were provided.

"Rules"- this document, as well as annexes, additions and amendments to it.

"Rules for the provision of communication services"– Rules for the provision of local, intrazonal, long-distance, international telephone services, approved by Decree of the Government of the Russian Federation No. 310 dated May 18, 2005, Rules for the provision of communication services for data transmission, approved by Decree of the Government of the Russian Federation No. 32 dated January 23, 2006, Rules for the provision of telematic communication services, approved by Decree of the Government of the Russian Federation No. 575 of 10.09.2007, Rules for the provision of communication services for the purposes of television broadcasting and (or) radio broadcasting, approved by Decree of the Government of the Russian Federation No. 785 of 22.12.2006.

« Billing period» - a calendar month starting immediately after the Reporting Period.

"Parties"- Subscriber and Operator, referred to jointly.

"Communication Network of the Operator" ("Communication Network") – technological system, which includes the means and communication lines necessary for the provision of Communication Services to Subscribers on the basis of the relevant licenses.

« Rate" means the price at which the payment for the rendered Service between the Parties takes place.

"Tariff plan"- a set of price conditions under which the Operator offers to use one or more communication services.

« Service" means each of the communication services provided by the Operator to the Subscriber in accordance with the terms of the Agreement.

The Parties use the concepts and definitions given in this article when interpreting these Rules and the Agreement.
2. Procedure and conditions for concluding, amending and terminating the Agreement

2.1. Conclusion of the Agreement

2.1.1. Communication services are provided on the basis of the Agreement concluded between the Operator and the Subscriber.

2.1.2. The Agreement is signed in two copies, having equal legal force - one for each of the Parties.

2.1.3. These Rules are an annex and an integral part of the Agreement, posted on the Operator's website, at the points of provision of services and places of work with the Operator's Subscribers.

2.1.4. The use of the Operator's Services means the unconditional consent of the Subscriber with these Rules.

2.1.5. The Services are rendered by the Operator to the Subscriber subject to technical feasibility.

2.1.6. At the request of the Subscriber, the contract can be concluded for a certain period. If the Parties have not agreed in writing condition on the term, the Agreement is considered concluded for an indefinite period.

2.2. Amendment and addition to the terms of the Agreement

2.2.1. All changes and additions to the Agreement are made in writing, by agreement of the Operator and the Subscriber, by concluding Additional Agreements to the Agreement or drawing up other documents in the form established by the Operator, with the exception of changes and additions made by the Parties unilaterally in accordance with these Rules or legislation RF. When the Agreement is amended, the rights and obligations of the Parties shall be deemed changed from the moment the relevant Supplementary Agreement is concluded, or, in the event of a unilateral amendment of the Agreement, from the moment the authorized Party takes the relevant actions aimed at changing the Agreement.

2.2.2. Amendments to the Agreement in terms of the list of Services provided or Tariff Plans are carried out by concluding an Additional Agreement between the Parties (change tariff plan for local telephone services is carried out at the written request of the Subscriber), and if the Operator has the technical capability - interactively, through the Personal Account

2.3. Termination/termination of the Agreement

2.3.1. The Agreement may be terminated at any time by agreement of the Parties.

2.3.2. Subject to payment for the Services rendered, the Subscriber has the right at any time, subject to the requirements of clause 3.3.5 of the Rules, to unilaterally terminate the Agreement by filling out an application for unilateral termination of the Agreement and sending the application to the Operator. The date of acceptance of the application by the Operator is the date of termination of the Agreement.

2.3.3. The Operator has the right to unilaterally terminate the Agreement if the Subscriber does not eliminate the violation of the requirements established by the Federal Law "On Communications", the Rules for the Provision of Communication Services or these Rules (including in case of non-payment for the Services) within 6 (Six) months from the date of receipt by the Subscriber notification of the Operator in writing about the intention to suspend the provision of the Services.

2.3.4. In the event of termination of the Subscriber's right to own and use the premises specified in the Agreement, in which the equipment for the provision of Services is installed, the Agreement with the Subscriber shall terminate.
3. Rights and obligations of the Parties

3.1. The operator is obliged:

3.1.1. Provide Services to the Subscriber in accordance with the legislation of the Russian Federation, licenses, the Agreement, these Rules.

3.1.2. Eliminate malfunctions that prevent the use of the Services, at the request of the Subscriber, taking into account the technical capabilities within the time limits established by the current regulations, and the malfunctions that have arisen due to the fault of the Subscriber shall be eliminated taking into account the technical capabilities for additional fee, in accordance with the current Tariffs of the Operator.

3.1.3. Notify the Subscriber about the change by the Operator of the Tariffs for the Services within the time limits and in the manner prescribed by the current legislation and the Agreement.

3.1.4. When connecting to the Services, the Operator is obliged to send to the Subscriber 2 (two) copies of the Certificate of commencement of the provision of services within 3 (three) business days from the date of signing by the Parties of the Agreement. The date of commencement of the provision of the Services is the date specified in the relevant Statement of commencement of the provision of services.

3.1.5. Before the 5th (fifth) business day of the Settlement Period, send to the Subscriber the Certificate of Acceptance of the Services Rendered, signed on its part, in two copies.

3.2. The operator has the right:

3.2.1. By notifying the Subscriber, suspend the provision of Services to him in case of violation by the Subscriber of the requirements related to the provision of these Services and established by the Federal Law "On Communications", other regulatory legal acts and the Agreement, including violation of the terms of payment for the Services rendered to the Subscriber and the obligations provided for in clause 3.3 .9. of these Rules, until the violation is eliminated or documents confirming the payment to the Operator of the cost of the Services rendered (in the event that the suspension of the provision of the Services was caused by a violation of the terms of their payment) are provided.

3.2.2. Make proposals for changing the Agreement, connecting the Subscriber to new Services by posting an offer on the website of Rostelecom OJSC www.rt.ru or in other ways mass media, or sending a written notice to the Subscriber on invoice forms or by other means. The Operator has the right in the placed offer to establish the procedure for the Subscriber to accept the Operator's offer to amend the Agreement, connect new (additional) Services. The performance by the Subscriber of the actions provided for in the offer confirms the conclusion between the Operator and the Subscriber of an additional agreement on changing the terms of the Agreement.

3.2.3. Independently establish and/or change the Tariffs for the Services, subject to notifying the Subscriber at least 10 (ten) days in advance of the introduction of these changes by posting the relevant information on the website of OJSC Rostelecom www.rt.ru or in other mass media or directions notice in any other acceptable way. The Operator has the right to additionally notify Subscribers about the introduction of changes by posting information about the change on invoice forms, at the places of work with Subscribers, as well as using electronic, facsimile, written messages, etc.

3.2.4. Require the Subscriber to fulfill obligations under the Agreement, incl. outstanding before the Operator monetary obligations, transfer (assign) to third parties the right to demand the fulfillment of these obligations with the provision by them of the information necessary for this about the Subscriber and his obligations. In this case, the consent of the Subscriber is not required for the transfer (assignment) to a third party of the specified right of claim from the Subscriber.

3.2.5. Transfer information about the Subscriber to the operators of interacting communication networks for the purposes of mutual settlements for the Services and consideration of claims.

3.2.6. Suspend the provision of the Services under the Agreement if the Subscriber uses subscriber numbers or dedicated means of communication to provide the Services to third parties.

3.2.7. Demand reimbursement by the Subscriber for losses (in the form of lost profits) for the period of forced suspension of the provision of the Service that arose due to damage and / or downtime of the Operator's equipment due to the fault of the Subscriber, based on the Tariff for the relevant Service in proportion to the time of suspension of its provision.

3.2.8. Demand reimbursement of the full cost of restoring the Operator's equipment in case of damage due to the fault of the Subscriber, and in case of non-return of the equipment by the Subscriber - full payment of the cost of the equipment.

3.2.9. Provide (send) to the Subscriber information, including advertising, about the Operator's Services, methods and conditions for their provision and order in accordance with the requirements of applicable law.

3.3. The subscriber is obliged:

3.3.1. Pay for the Services in full and within the terms specified in the Agreement, in accordance with the Operator's Tariffs in force at the time of provision of the relevant Services.

3.3.2. Notify the Operator in writing of the termination of the Subscriber's right to own and/or use the premises in which the Subscriber's user (terminal) equipment is installed specified in the Agreement, of a change in the registration address, postal address, trade name of the Subscriber specified in the Agreement, within a period not exceeding 60 calendar days from the date of the relevant changes. Notify the Operator in writing of a change in the delivery address of bills, invoices within 3 days from the date of its change, or (if technically possible) through the "Personal Account".

3.3.3. Notify the Operator of all cases of communication interruptions in the Services provided to the Subscriber.

3.3.4. AT working time ensure unhindered access of the Operator's employees, who have presented the appropriate certificate, to perform the work necessary to fulfill the Agreement, as well as to inspect, repair and Maintenance facilities, structures, communication lines in the premises, as well as on land plots owned and (or) used by the Subscriber. If it is necessary to carry out work on the organization of the access line, ensure that the necessary permits and approvals are obtained from the owner of the territory (premises) where the Operator's equipment and/or the Subscriber's equipment is located, to carry out cable laying, construction of cable ducts and organization of cable entry, as well as for placement and power supply of the Operator's equipment.

3.3.5. In the event of a unilateral full (partial) refusal to perform the Agreement, notify the Operator in writing before the expected date of disconnection of the Service, as well as pay the Operator the cost of the Services provided in the amount provided for by the Operator’s Tariffs in force at the time of their provision. Payment must be made by the date of the respective refusal to perform the Agreement specified in the notice, but not less than by the date of receipt by the Operator of the above notice.

3.3.6. Prevent unauthorized connection to the network of user (terminal) devices and other terminal equipment, connection to other subscriber lines, as well as unauthorized connection to the telecommunication network of user (terminal) devices with allocated subscriber numbers in excess of the number specified in the Agreement, the relevant Supplementary Agreements.

3.3.7. Do not allow the use of communication facilities to deliberately create conditions for other subscribers that make it difficult to use the Services, as well as interfere with the normal functioning of the communication network.

3.3.8. Do not use a user (terminal) device and (or) a dedicated subscriber number to provide Communication Services to third parties, including by organizing gateways for access to a communication network, IP telephony, etc.

3.3.9. Use only certified hardware and licensed software when receiving the Services.

3.3.10. Within 3 (three) business days from the date of receipt, provide the Operator with a signed Service Start Certificate or provide a reasoned refusal. If, within the above period, the Service Start Certificate signed by the Subscriber or a reasoned refusal is not received by the Operator, then the date specified in the Service Start Start Date is considered to be the date of commencement of the Services. In case of receipt of a reasoned refusal, the Parties draw up a bilateral act with a list of necessary improvements and an indication of the deadlines for their implementation.

3.3.11. When concluding the Agreement, familiarize yourself with these Rules and the Tariffs/Tariff Plans of the Operator.

3.3.12. Within 10 (ten) working days from the date of receipt, provide the Operator with a signed copy of the Acceptance Certificate for Services Rendered.

3.3.13. Not to take actions knowingly aimed at disrupting the normal functioning of the Operator's equipment, at obtaining unauthorized access to the equipment or the Operator's Communication Network.