Modern man is no longer able to imagine his life without the Internet or television. That is why today the majority of the population uses the services of home Internet and digital television. To gain access to the presented services, it is necessary to conclude an agreement with a telecommunications company. For example, you can apply for the provision of Internet and TV services to the popular Russian company OnLime.
Internet Service Provider Online
The represented organization provides high-speed access to the network and digital television in Moscow and the Moscow region. The company first launched in 2008. Currently, 3.1 million people from Moscow are connected to the provider, which is a record number for a provider in Russia. The company was able to get such a huge number of customers thanks to the creation of favorable tariffs and the provision of high-quality telecommunication services.
What are the advantages and disadvantages of using
OnLime (provider), like any other organization, has its own advantages and disadvantages. However, the advantages of the presented provider are much greater. Otherwise, the company would not have such huge amount clients.
Main advantages:
- Speed. Real speed connection to the network, fully complies with the one indicated in the tariffs, which is a rarity in our time. So, most providers and telecom operators often indicate one speed in their tariffs, but in reality it is much lower.
- Fast troubleshooting. No provider is immune from breakdowns that can lead to outages in some areas. However, OnLime employs many qualified specialists who are able to quickly carry out work to restore communication.
- Bonuses and discounts. The OnLime provider regularly holds various promotions, during which you can connect on more favorable terms. In addition, for making monthly payments, customers are charged additional bonuses which can later be used to pay for services.
- Various tariff plans. OnLime offers many different tariffs for connecting to the Internet and TV. Each tariff has its own characteristics and is suitable for different categories of subscribers. In addition, here you can connect tariffs that immediately combine Internet and TV services.
- Fast connection. To connect to the Internet or TV, the client only needs to leave a request on the site. During the day, the operator of the company will contact him and clarify necessary information. After that, a specialist will arrive at the specified address and install the necessary equipment.
Company weaknesses:
- Constant advertising of services. The company's customers regularly receive calls from operators with offers to connect additional services, shifts tariff plan or participate in various promotions.
- Works only in Moscow. You will not be able to connect to OnLime in other regions of Russia.
The onlime provider offers favorable rates.
Online service area
Since 2008, the presented company has been regularly promoting its services throughout Moscow. At the moment, the OnLime service area occupies all districts of the city of Moscow. So take advantage of the high high speed internet and digital television, all residents of the Russian capital will be able to, regardless of whether they live on the outskirts of the city or in the center.
However, before connecting, it is recommended to check the availability of services in your area. Such information is available on the official website of the provider. To check, you only need to enter your address, after which the system will automatically give you an answer. And also for more information, you can contact the operator of the company.
Tariffs and their cost
Tariff plans for connecting to the Internet are constantly updated and supplemented. So, at the moment, the following tariff lines are available to OnLime customers for accessing the Internet:
Express:
The most profitable offers
In addition to the standard tariffs that were presented above, the provider also offers more advantageous offers. Among these tariffs, currently available:
Onlime personal account
Each client who has connected the services of the OnLime provider is provided with access to a personal account. You can log in to it on the website my.onlime.ru. For authorization, you will need to enter the login and password that are specified in the contract.
Personal account options:
- providing information about current balance;
- replenishment of the account by non-cash methods;
- providing information on the number of accrued bonuses;
- viewing the history of payments for different periods;
- connecting and disconnecting additional services;
- change of tariff plan;
- communication with the support service;
- applying for those service;
- connection of the promised payment.
Thus, through Personal Area, the subscriber will be able to perform all the necessary actions to set up and pay for his Internet, and will also be able to connect additional services.
User reviews are the second thing you should definitely read when choosing an Internet provider. First and foremost, read the contract. But most often official documents they don’t read at all, and they study reviews after the occurrence of troubles in order to prove their case. It turns out a vicious circle. In our article, using the example of the Internet provider Onlime, we will consider how to act in problem situations, what to look for, how to behave with company representatives.
Online ISP: Overview
OnLime is the brand of the largest telecom provider in Russia OJSC Rostelecom, under which it operates in Moscow and the Moscow Region. The merger of the two companies took place in 2008, since then OnLime has consistently topped the rating of metropolitan providers of home Internet, digital television and telephony. According to the company, 3.2 million apartments have Onlime TV and access to the network using FTTB technology.
OnLime has its own backbone network, laid out in accordance with the circular architecture of the capital. district and district significance pass underground, through sewer shafts. From district nodes to individual clusters (about 10 nearby houses), cables run along power lines. Highways cover all areas of the city and suburbs.
All cables, with the exception of the one from the entrance to the apartment, are redundant. Great fault tolerance is also promoted by a circular single break will not cause damage: the backup line will immediately turn on. Only severe accidents can disable TV broadcasting and Internet connection.
The TV signal comes from 10 satellites, which are capable of receiving more than 200 channels, including in HD quality. Alcatel-Lucent's Alcatel-Lucent data center equipment is characterized by high port density and high power.
Onlime: Internet tariffs, connection features
For new subscribers, "OnLime" offers a promotional connection for 290 rubles per month. within 3 months. Next, you are asked to choose a tariff option:
1. "OnLime-100" - unlimited Internet up to 100 Mbps.
2. "OnLime-60" - the maximum declared speed is up to 60 Mbps.
3. "OnLime-30" - unlimited at speeds up to 30 Mbps.
To identify the user of the "Onlime-Internet" service, each client is given a login and password, access to a personal account. debited daily in equal installments.
Connection occurs within 1-3 business days from the date of application. The contract is concluded in the presence of the master, the selected options, services are entered into it, the maximum speed connection that the company provides through the channel from the data center to the user's equipment.
Onlime: home internet reviews
The latter is the reason for the negativity on the part of many users. No. 1 in the rating of negative reviews - low speed connections. For example, 25-30 Mbps. instead of the declared 60 Mbps.
Responding to negative reviews, Onlime states that the speed prescribed in the contract is a theoretical concept. In practice, this parameter is guaranteed across the channel between the company's server and the user's computer. The areas where the packet rate can be cut are:
- User equipment that for some reason cannot issue desired speed(crooked firmware or software, weak specifications, radio equipment operating in the 2.4 GHz band in close proximity, etc.). You can draw a rough analogy: you can’t watch a 3D movie on a black-and-white Rainbow tube TV, even if this service is paid for.
- The channel from the data center to the global server and this server itself, due to its workload, which the provider cannot influence, can also cause a slight decrease in speed.
The connection speed is always less than declared in the tariff. A deviation of 5-10% is considered normal if the Onlime setting is correct. After 30 Mbps. the difference in speeds is noticeable only when downloading large amounts of information.
How to behave in case of problems with the Internet?
What you need to demand from the provider through a written statement:
- Checking the technical condition of the connection to understand at what stage the speed is lost.
- Checking the Internet settings in your account.
- Troubleshooting fiber optic cable.
- Repair or replacement of non-working equipment.
What you can do yourself:
- Update computer software, network card drivers, hardware. Install an antivirus (one!) and scan. Download and update the firmware of the router. When using Wi-Fi on multiple devices, the speed is cut between them. In extreme cases, the connection can be made faster by disabling the Windows Firewall (mandatory with a working antivirus).
- If Onlime-Internet is gone, and the usual actions do not help, you need to check with a consultant technical service, whether the machine's MAC address is entered correctly in the settings. This is a trifle, but in 30% of cases of lack of access, it is human error that is to blame.
Home television and telephony "OnLime"
Digital TV Onlime - the ability to watch over 200 channels, including in HD quality. Metropolitan subscribers can choose a unique option "Interactive TV" - not only a variety of channels, but also the ability to regulate broadcasting, record or pause TV programs, access to the media library, multi-window. Interactive TV is connected using an Internet cable and an HD set-top box.
Digital TV customers are offered a choice of 4 tariffs and additional packages ("Cinema+", "Adult", "Football" and "Our Football+", Viasat HD):
- starter - 111 channels for 320 rubles / month;
- optimal - 136 channels for 450 rubles / month;
- advanced - 164 channels for 580 rubles / month;
- maxi - 203 channels for 1700 rubles/month
Tariff options for interactive TV cost the same, but 10 more channels are provided.
Those who use the Internet from OnLime can connect home phone either with a per-minute payment (0.5 rubles per minute), or an unlimited option.
Onlime (digital TV): reviews
What problems do OnLime clients note? It:
- No picture, bad picture.
- The lack of channels, their incorrect setting.
- Unstable operation of the set-top box when switching to "Interactive TV".
- Additional packages do not work, their quality leaves much to be desired, etc.
A surge of such negativity was in 2010, when a massive transition from analog to digital broadcasting was carried out. Residents did not know how to set up receivers, channels changed places and “disappeared”, TV sets were not adapted for “digits”, masters could not cope with current applications. Over time, the situation has stabilized. Now we are witnessing the transition from digital to interactive TV. The settings need to be changed again, the receivers need to be improved, to run an Internet cable, to learn how to use online services that are unusual for TV. In many ways, this technology is still being “tested” by the provider itself, tests are being carried out (on clients), which does not add either love or loyalty to the provider.
What to do if the TV does not work:
- Carry out autotuning of the receiver several times.
- Call the master (through the sales offices of Onlime, telephone hotline or website) and hope that he will have few applications in the list.
The expectation of a specialist, his professionalism and courtesy - a separate conversation.
Onlime: technical support, masters, call center
Only lazy people do not talk about the rudeness and lack of punctuality of the provider's masters. The operator, accepting the application, warns that the technician can come at any time during the working day. It irritates working people.
Every morning, the foreman distributes applications among the foremen. Specialists are assigned to a specific area. Applications go in a live queue, if there are a lot of them, they are pushed back the next day. The queue can be scheduled several weeks in advance - unfortunately, this is typical for giant providers during the introduction period new service. The master does not have the right to demand money for setting up, training and demonstrating the service. He cannot leave before the client is convinced that the Onlime Internet, phone or TV is fully operational.
Technical support, which is far from engineers, does not configure channels remotely. She can: change the tariff, channel package, include the promised payment, advise on payments and charges.
A lot of negativity is due to the fact that the representatives of the provider call with offers to take advantage of the promotion or connect the service. In this case, you need to write an application to exclude your number from the call list.
Onlime: equipment
Often people write reviews like this: "Onlime gives out used equipment that obviously does not work, because it is outdated even for its manufacturers."
The router and router from Upvel, D-Link are Chinese-made devices with an average level of quality. NetGear supplies premium devices that can establish a dual-band connection - 5 GHz for large amounts of information and 2.4 GHz for normal web surfing.
Which is better: buy a router or take advantage of the provider's offer? It is better to choose your own equipment more powerful, with up-to-date firmware; it is suitable for any operator, but you will have to configure it yourself. An onlime router is cheaper, you can rent it and change it if necessary.
When concluding a contract, you need to be careful with the wording. Renting a router involves a small amount, by which it will be increased subscription fee. When terminating the contract on the day of termination, you must return to the sales office a complete set in working order. Otherwise, in accordance with the contract, the company has the right to assume that the router is redeemed, and its full cost will be withdrawn from the client's personal account.
Buying in installments or at a time can be beneficial if the provider is not going to change, and you do not want to buy a more expensive device.
Not all Chinese devices are bad, but the provider's master technicians confirm that the standard Upvel routers are of average quality and, despite the declared speed of 150 Mbps, can hardly cope with 80 Mbps. After receiving the equipment from the provider of its software in without fail needs to be updated.
Onlime: dispute resolution
It is very indicative how the provider's specialists work with pretentious clients. First of all, we are talking about incorrect or missed payments, termination of contracts, promotions, etc.
According to consumer reviews, Onlime is rarely in a hurry to return money in the event of a problem on their part or the termination of the relationship. According to the law and the Communication Services Agreement, an application for financial problems must be resolved within 10 working days, a complaint about technical question- within a month. The arrival of the master, no matter how busy the technicians may be, can be expected within 5 working days.
Rules of conduct in the sales office "OnLime"
1. Only the owner of the contract with a passport or power of attorney should contact the sales office. The operators will not even talk to relatives or friends, and this is their right.
2. The contract is a guarantee that the obligations of both parties will be fulfilled. Therefore, when signing, you need to read every word of it and be attentive to the wording. If it says: “router in installments”, then it will have to be redeemed, even if the client used the service for a week. You need to be especially careful when dealing with stocks. early termination relationships may be forfeited and fined.
3. After writing the application, ask for a copy certified by the seal and signature of the teller. Do not wait for a solution to the problem right at the sales office: consultants only register complaints and provide superficial information, and a specially trained department is involved in the consideration of applications, whose employees know the contract by heart. It is also useless to ask for the phone number of the "head of this office." A copy is needed in order to prove one's case in case of "loss" of the original.
4. Be polite.
It would seem that if users write such reviews, Onlime should have gone broke a long time ago. But, according to statistics, the number of complaints registered in the network is not more than a fraction of a percent of total number subscribers. 90% of non-working services are due to equipment misconfiguration or human error, and only 10% are due to fiber optic cable breaks.
Completely trouble-free operation is not guaranteed by any supplier, especially such a giant as Onlime (Rostelecom). In any case, knowledge of your rights and obligations, attentiveness and courtesy are the basis of a long and mutually beneficial relationship with the provider, which means stable high-speed Internet, interesting TV programs and a ringing home phone.
The Onlaym company in Moscow is one of the largest Internet providers. Provides high speed internet anywhere in the capital. For the convenience of customers, the company offers various tariffs and service packages, and the ability to pay in many ways and constant technical support provide the client with maximum comfort.
Today, the Internet in a house or apartment is a common phenomenon, affordable and quite comfortable in terms of speed. Not only adults and children of school age are already surfing the Internet, but also kids who have not even gone to school yet.
Requirements for the speed and quality of traffic are increasing, while the client is looking for a provider that can provide Internet access at an affordable price, because there are many providers, and there is no monopoly in this market. Avid gamers who play online games, where speed requirements are severe and interruptions are unacceptable, are especially picky about the quality of the Internet provided.
A little about tariffs for Onlime Internet:
- game. Speed up to 100 Mbps. Apart from high speed(which is necessary for online games) the package includes various upgraded characters in the most popular games. Router for free. Has modernization: "2 in 1": immediately connect digital TV with the Internet;
- express 200. 200 Mbps. For those who value speed the most. +100GB allocated to Yandex Disk. The router is given free of charge. It has "2 in 1" upgrades: advanced, starter and optimal - Internet + digital TV connection immediately;
- Express 100. 100 Mbps. For those who value speed. +100GB allocated to Yandex Disk. The router is given free of charge. It has "2 in 1" upgrades: advanced, starter and optimal - Internet + digital TV connection immediately;
- unlimited Russia 100. 100 Mbps, catches from most points of the Russian Federation. + home phone for free;
- unlimited Russia 60. 60 Mbps, catches from most points of the Russian Federation. + home phone for free;
- online 30 - 30 Mbps + mobile connection.
The cost of connection is not indicated, because it tends to constantly change depending on the promotions held by the company. It is recommended to connect exactly according to promotional packages and tariffs (if they are suitable for the subscriber), since the price for them can differ significantly from the usual one in a way that is beneficial for the client.
Check the Promotions page regularly and don't miss out on great deals.
Operator Online has a nice one-level affiliate program: "Connect your neighbors - earn money": if new client connects on the recommendation of an existing client, then the inviter is credited with 1000 rubles to the account, and the new client will receive free Internet for a month. On the company's website, each client can receive their personal link to the application, if a newcomer connects precisely on this application, the system will automatically accrue bonuses to the inviter.
Online Internet services for connection and maintenance
In addition to the Internet itself, the company can immediately supply the equipment necessary for the Internet (usually free of charge when conducting the Internet from this company): Wifi Standard, Wifi Premium and PLC adapter.
As an additional service home Internet online offers for its customers:
- burglar alarms from the Gulfstream partner (at a discounted price);
- static IP address (for a special price);
- Antivirus programs (from Kaspersky, Eset, NOD32);
- Online premium: cable laying and setting up your own Internet equipment for the client;
- connection on the day of the appeal (within 24 hours).
How to connect Internet Online?
1) Through the site: choose a tariff, leave a request and wait for a call from the company
2) Call technical support phone to connect to the Internet indicated on the site.
Internet provider Online not only provides services for conducting and connecting to the Internet, but also works with its existing customers, offering services:
- computer help. Any kind of work, connections, installation and removal of equipment, installation and removal of programs, anti-virus scanning;
- speed checks. It is carried out through the website of Rostelecom (RTK), since the company Online is its property, or rather Rostelecom operates in Moscow under the brand name Online;
- "Moving". The client may need to move to another address within Moscow, but he wants to keep the provider and all accumulated bonuses in the Online company. In this case, the company, at the written request of the client, saves his personal account number, tariff, balance, all previously connected services, bonus points, status. The application form can be taken at the company's offices and either given there, or send a scan of the completed application to email companies;
The official website of the company has a forum where questions about the company, about computers are discussed, news are posted, helpful tips and recommendations. There is also a “flood” topic, where like-minded people can communicate on any topic within the rules.
Why Online?
- many tariffs at competitive prices;
- fast connection. Possibility to connect home wired Internet within 24 hours of the application. Highly qualified specialists who are ready to solve most of the problems and tasks that arise on the spot;
- the possibility of ordering in the company the equipment necessary for the Internet;
- the ability to connect the Internet Online on personal terms and personal equipment of the client;
- permanent promotions on tariffs;
- a lot of the most profitable promotions for the client;
- no bonus points: all points are immediately presented in monetary terms, and they can be used immediately;
- permanent support service;
- the ability to work remotely with the company through a personal account;
- an affiliate program that allows you to earn money on regular recommendations.