Job descriptions taking into account professional standards 2016-2017
Sample job description for the head of the technical control department
A sample job description was drawn up taking into account the professional standard Specialist in technical quality control of products
1.1. The head of the technical control department belongs to the category of managers.
1.2. The following person is accepted for the position of the head of the technical control department:
1) having higher education- Specialist, magistracy;
2) having at least 5 years of work experience in the specialty, including in managerial positions.
1.3. To work specified in paragraph 1.2 of this instruction, a person is allowed:
1) past mandatory preliminary (when applying for a job) and periodic medical examinations(examinations), as well as extraordinary medical examinations (examinations) in the manner prescribed by law Russian Federation;
2) who has been instructed on safety at the workplace.
1.4. The head of the technical control department must know:
1) regulatory and methodological documents regulating issues of product quality;
2) regulatory and methodological documents regulating the issues of product quality management systems in the organization;
3) regulatory and methodological documents regulating the issues of requirements for materials, semi-finished products, purchased products and finished products;
4) regulatory and methodological documents regulating the storage of materials, semi-finished products, purchased products and finished products;
5) production technology of the organization's products;
6) methods of technical quality control;
7) statistical methods of quality control;
8) regulatory and methodological documents regulating the issues of attestation and certification of products;
9) requirements for the quality of raw materials, materials, semi-finished products, components and finished products;
10) regulatory and methodological documents regulating the issues of acceptance of finished products;
11) regulatory and methodological documents regulating the issues of filing complaints and reactions to them;
12) modern technologies personnel management;
13) the basics of communication in the organization;
14) team management methods;
15) Internal labor regulations;
16) labor protection requirements and fire safety rules;
17) ……… (other requirements for the necessary knowledge)
1.5. The head of the technical control department should be able to:
1) apply the methods of system analysis to prepare and justify conclusions about the state of the product quality management system;
2) develop technical specifications for product quality management systems;
3) draw up production and technical documentation in accordance with applicable requirements;
4) develop regulatory documents;
5) analyze regulatory documents;
6) determine the need to develop new methods and measuring instruments;
7) evaluate economical effect from the introduction of new methods and measuring instruments;
8) determine the need for updating products;
9) determine the causes of the marriage;
10) determine the stages of the technological process that affect the formation of a specific product characteristic;
11) plan, organize and control the administrative and production and economic activities of the technical control service;
12) determine the rationality of the use of material and technical and labor resources;
13) determine the number of employees required for efficient operation technical control services;
14) determine the effectiveness of the implementation labor functions an employee;
15) ……… (other skills and abilities)
1.6. The head of the technical control department in his activities is guided by:
1) ……… (name of constituent document)
2) Regulations on ……… (name of the structural unit)
3) this job description;
4) ……… (names of local regulations governing labor functions by position)
1.7. The head of the technical control department reports directly to ……… (title of the position of the head)
1.8. ……… (other general provisions)
2. Labor functions
2.1. Organization of work to improve product quality:
1) development, implementation and control of the product quality management system in the organization;
2) organization of work on the development and implementation of new methods and means of technical control;
3) monitoring compliance with the regulatory deadlines for updating products and preparing them for attestation and certification;
4) organization of work on the analysis of claims and reclamations of consumers for manufactured products;
5) functional management of employees of the technical control service.
2.2. ……… (other functions)
3. Job responsibilities
3.1. The head of the technical control department performs the following duties:
3.1.1. As part of the labor function specified in paragraphs. 1 clause 2.1 of this job description:
1) analyzes the activities of the organization;
2) develops technical task for the design of product quality management systems in the organization;
3) performs the design of the product quality management system in the organization;
4) introduces a product quality management system in the organization;
5) exercises control over the functioning of the product quality management system in the organization.
3.1.2. As part of the labor function specified in paragraphs. 2 clause 2.1 of this job description:
1) analyzes:
- new normative documents in the field of technical control of product quality;
- modern means of measurement and control;
- the state of technical control of product quality in production;
2) organizes work on the development of new methods and means of technical control;
3) carries out the organization of work on the introduction of new methods and means of technical control.
3.1.3. As part of the labor function specified in paragraphs. 3 clause 2.1 of this job description:
1) exercise control over:
- observance of standard terms of updating of production;
- preparation and certification of products;
- preparation and certification of products.
3.1.4. As part of the labor function specified in paragraphs. 4 clause 2.1 of this job description:
1) organizes:
- verification of information on the existence of a complaint;
- work on making decisions on the suspension of circulation (sales) of products, on the immediate withdrawal of products from the market, on the admissibility of further circulation of products;
- work to identify the causes of complaints.
3.1.5. As part of the labor function specified in paragraphs. 5 clause 2.1 of this job description:
1) coordinates the activities of the structural units of the technical control service;
2) plans the activities of the technical control service;
3) approves work plans for the material and technical supply of the technical control service;
4) performs work on the selection and placement of personnel;
5) exercise control over the activities of subordinate personnel;
6) organizes and conducts production meetings of the heads of departments of the technical control service;
7) evaluates the activities of the personnel;
8) performs work in the commission for checking the knowledge of the personnel in terms of the established powers.
3.1.6. As part of the performance of his labor functions, he performs the instructions of his immediate supervisor.
3.1.7. ……… (other duties)
3.2. As part of the performance of his labor functions, the chief controller:
1) carries out activities aimed at solving problems of a technological and methodological nature, involving the choice and variety of solutions;
2) ensures the interaction of employees and related departments;
3) carries out the development, implementation, control, evaluation and correction of the components of professional activity;
4) carries out professional activity involving goal setting own work and subordinate employees.
3.3. ……… (other job descriptions)
4. Rights
The head of the technical control department has the right to:
4.1. Get acquainted with the draft decisions of the director of the organization regarding the activities of the department.
4.2. Sign and endorse documents within their competence.
4.3. Initiate and hold meetings on production, economic and financial and economic issues.
4.4. Request and receive from structural units necessary information, the documents.
4.5. Conduct quality and timeliness checks on assignments.
4.6. Demand the termination (suspension) of work (in case of violations, non-compliance with established requirements, etc.), compliance with established norms, rules, instructions; give instructions for correcting deficiencies and eliminating violations.
4.7. Submit for consideration by the management of the organization ideas on the admission, transfer and dismissal of employees, on the promotion of distinguished employees and on the application disciplinary actions to employees who violate labor and production discipline.
4.8. Require the management of the organization to assist in the performance of its official duties and right.
4.9. ……… (other rights)
5. Responsibility
5.1. The head of the technical control department is held responsible for:
- for improper performance or non-performance of their official duties provided for by this job description - in the manner prescribed by the current labor law Russian Federation, legislation on accounting;
- for offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;
- for causing damage to the organization - in the manner prescribed by the current labor legislation of the Russian Federation.
5.2. ……… (other liability provisions)
6. Final provisions
6.1. This job description has been developed on the basis of professional standard"Specialist in technical control of product quality", approved by the Order of the Ministry of Labor and social protection Russian Federation dated 04.03.2014 N 123n, taking into account ...... ... (details of the organization's local regulations)
6.2. Familiarization of the employee with this job description is carried out upon employment (before signing employment contract). The fact that the employee is familiarized with this job description is confirmed by ……… (signed on the familiarization sheet, which is an integral part of this instruction (in the job description familiarization log); in a copy of the job description kept by the employer; otherwise)
6.3. ……… (other final provisions)
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The head of the Quality Control Department has the right to:
Stop accepting and shipping products that do not comply with specifications, drawings, standards, established completeness, technical specifications. documentation. The order of the head of the QCD can be canceled by the director of the plant with a written notification to the higher organization. Disagreements between the director and the head of the QCD are resolved by the leadership of the higher organization;
Do not accept products if they are presented incompletely;
Submit proposals to the management of the plant on bringing to justice the employees responsible for the production of defective products, violations, etc.
Require the heads of workshops to eliminate the causes of marriage and defects; uniform receipt of products for control;
Require the implementation of equipment inspection schedules for those. accuracy;
Require a reduction in the size of bonuses to the heads of workshops, departments, craftsmen who do not provide adequate quality;
Require all analyzes and tests on product quality;
Accept, move and dismiss QCD workers in collaboration with the Human Resources Department.
Boss OTK is obliged:
Ensure quality control;
Make decisions on rejection or release of products in cases of dispute;
Provide proper organization control in all areas;
Inform the management of the plant about all cases of marriage, defects;
Organize those. training of QCD employees;
The Head of the Quality Control Department is also responsible for:
for the correct organization of those. control, timeliness of product acceptance;
For the correctness of the documentation;
For the correct assessment of product quality.
Typical structure of QCD:
| Acceptance of the main materials | Bureau of acceptance of semi-finished products | |||||
| Receiving aux. materials | ||||||
| Acceptance of semi-finished products | ||||||
| Intershop control | Bureau of Interdepartmental Control | |||||
| Counter. resp. operations | ||||||
| Finished product control | Bureau of Product Control and Testing | |||||
| Product testing | Head of Quality Control Department | |||||
| Completeness control | ||||||
| Complaint study | ||||||
| The study of quality in operation. | ||||||
| Accounting and analysis of marriage | Marriage Records and Analysis Bureau | |||||
| Information on defects from workshops | ||||||
| Development of technical control processes | Bureau of Technical Preparation of Production | |||||
| Instruction at all stages | ||||||
| Designing Controls | ||||||
| Development of marriage classifications | ||||||
| Development of T.U. | ||||||
| Watching the Gauges | ||||||
| Methodological guide | ||||||
| Spare parts control | Counterboring Bureau. | Control Bureau. means of production | ||||
| Equipment control after repair | ||||||
| Tool control | Instrumentation | |||||
| Accurate measurements | ||||||
| Maintaining unity of measure | ||||||
| Auxiliary product control | ||||||
| Calibration briefing | ||||||
2. QCD structures can vary significantly depending on the size and nature of the enterprise. However, as a rule, the QCD should be such that it can perform the tasks assigned to it.
On the large enterprises assigned tasks are performed by fairly large units. These can be bureaus or even departments (department of input control, department of technical control, department of work with consumers, etc.).
In small enterprises, these may be small divisions or even individual performers.
The student performing the work must propose and justify the structure of the QCD of a particular enterprise.
Task No. 3 Develop an acceptance control plan based on the SEC standard and carry out control according to this plan.
Objective: Study and application of statistical acceptance control.
Exercise.
1. Give a theoretical justification for the rules for conducting the SPC.
2. To study and characterize the normative documents on the SEC.
3. To study the technology of carrying out the SPC according to an alternative method in accordance with GOST 18242-72.
4. Carry out the SPC with the completion of control charts.
General theoretical provisions for conducting SPC on an alternative basis.
The essence of statistical acceptance control is as follows. From a batch of products with a volume of N, observing the principle of randomness, a sample is selected from P units, as a rule, is significantly less than N. All units in the sample are subjected to control, as a result of which the degree of suitability of each unit for further use is determined. Then, certain generalized statistical characteristics are calculated, which are compared with the normative ones, i.e. specified in the normative and technical documentation. As a result of the comparison, a judgment is made about the quality of the entire batch and its further use.
Statistical acceptance control is carried out according to a strictly justified control plan, which is understood as a set of data on the type of control, the volume of the controlled batch of products, samples (for piece products) or samples (for non-piece products), on control standards and decision rules. The main quantitative characteristics of the control are: the level of defectiveness, the risk of the supplier, the risk of the consumer, the acceptance number, the rejection number.
Defectiveness rate - the proportion of defective (inappropriate quality) units of products or the number of defects per hundred units of products. There are input, average input, output, average output, acceptance and rejection levels of defectiveness. The input is the level of defectiveness in a batch or stream of products entering the control for a certain period of time. The average input defectiveness level is the mathematical expectation of the defectiveness level in several batches or a stream of products received for control over a certain time interval. The output is considered to be the defectiveness level in the accepted batch or product flow for a certain time interval. The average output defectiveness level is the mathematical expectation of the defectiveness level in accepted and rejected (not accepted) lots (in which, after complete control, all detected defective units are replaced by good ones), and similarly, in the product flow for a certain time interval. Acceptance level of defects - the maximum level of defects (for single lots) or average level defectiveness (for a sequence of lots), which is considered satisfactory for the purposes of product acceptance. The acceptance level for a given control plan corresponds to a high probability of acceptance. Rejection level of defectiveness - the minimum level of defectiveness in a single batch, which is considered unsatisfactory for the purposes of product acceptance. The rejection level of defectiveness for this control plan corresponds to a high probability of rejection; for a sequence of batches, the defectiveness level of defects is not established.
Since the sample of products for control does not always carry sufficiently objective information about the quality of the batch being checked, there is always an element of risk both for the manufacture of products and for its consumer (according to the witty remark of the American statistician A. Stein, there are no risk-free actions at all, or even riskless inaction). Sometimes a batch of products is recognized by the consumer as not meeting the established requirements, since unsatisfactory results were obtained from the units of products selected from the batch and subjected to control. This is the supplier's risk (α). In addition, there is a possibility of accepting a lot of unsatisfactory quality (based on sampling control data), this is the risk of the consumer (β). Taking into account the risks α and β when planning control tests guarantees the supplier from rejecting good lots, and the consumer from accepting bad lots.
Both types of risk cannot be completely eliminated, but it can be accurately determined by using statistical methods. Statistical acceptance control differs from conventional control in that it first of all specifies the reasonable risks of the supplier and the consumer, while in non-statistical control, each party risks indefinitely.
The values α and β represent, respectively, the probability of errors of the first and second kind. The sum α + β characterizes the probability of incorrect estimates of product quality, and the values 1 - α and 1 - β - the probability of correct estimates, i.e. reliability of control. In practice, the values of α and β are chosen to be 0.10; 0.05 and 0.01, which corresponds to 10, 5 and 1%. Their assignment is not a statistical task, but is completely determined by the consequences of incorrectly made decisions (errors of the first and second kind).
Acceptance number - a control standard that is a criterion for accepting a batch of products and equal to the maximum number of defective units (defects) in a sample or sample in the case of statistical acceptance control on an alternative attribute or corresponding limit value controlled parameter in a sample or sample in the case of statistical control on a qualitative basis.
Rejection number - a control standard that is a criterion for rejecting a batch of products and is equal to the minimum number of defective units (defects) in a sample or sample in the case of statistical acceptance control by an alternative attribute or the corresponding limit value of the controlled parameter in a sample or sample in the case of statistical acceptance control by quality sign.
To assess the effectiveness of the statistical acceptance control plan, an operational characteristic is used - expressed by an equation, graph or table and determined by a certain control plan, the dependence of the probability of accepting a lot on the value characterizing the quality of this product.
The function of operational characteristics is a mathematical expression of the probability of accepting a batch, depending on the proportion of defective units in it. From operational performance, you can determine the expected percentage of good lots for a given control plan. The operational characteristics of the control plan are depicted in the form of a graph (Fig.), where the probability P (q) of acceptance of a batch of products is plotted on the y-axis, and the proportion of defective units of products (or the level of defectiveness) q in this batch is plotted on the abscissa. If not a sample is subjected to control, but the entire batch of products (with continuous control), then the operational characteristic will look like a rectangle (Fig. a). The probability of accepting a batch with any content of defective units from zero to the specified critical value q k in this case will theoretically be equal to one, and the probability of accepting a batch with a content of defective units q< q к будет равна нулю. В this case there is an ideally complete division of the input control level (q to) into two areas: the acceptance area and the rejection area. In this regard, the operational characteristic of continuous control is called ideal.
During selective control, the consumer and the manufacturer agree on two levels: acceptance q 0 and rejection q m . Party with level q< q m - плохой. Интервал q 0 < q < q m является зоной неопределенности (партии с таким уровнем дефектности принято считать допустимыми). Типичная характеристика плана sampling shown in fig. b.
For this plan, the equations are valid:
The operational characteristic always passes through the given points: point 1, lying at the intersection of P (1 - α) and q 0, and point 2, lying at the intersection of P β with q m. Usually the probability Р (1 – α) for parties with q 0 is taken equal to from 0.90 to 0.99, and Р β for parties with q m - equal to 0.1 to 0.01.
The operational characteristic graph has three zones: I - acceptance zone, II - uncertainty zone and III - rejection zone. All batches lying in the acceptance area will be accepted; lying in the rejection zone are rejected. Parties that lie in the zone of uncertainty may be among those accepted and rejected. If you do not resort to continuous control, then it is impossible to eliminate the zone of uncertainty. Obviously, it is possible to reduce the width of the zone by increasing the sample size, but in this case, the cost of control will increase. The party that lies in the zone of uncertainty is worse than the one that is considered acceptable, but better than that, which is rejected.
Usually, the SPC is carried out according to an alternative principle, on which a number of standards have been developed. The most famous and frequently used GOST 18242-72.SPK. by alternative.
This standard provides tables to determine consumer risk β, rejection level QL, acceptance level AQL and sample size. n; the consumer's risk is assumed to be 5 or 10%.
On the basis of this standard for practical application developed work instruction, which is given in Appendix 2.
Download job descriptionhead of quality control department(.doc, 76KB)
I. General provisions
- The head of the quality control department belongs to the category of managers.
- A person with a higher professional (technical) education and at least 5 years of work experience in the specialty is appointed to the position of the head of the quality control department.
- Appointment to the position of the head of the quality control department and dismissal from it is carried out by order of the director of the enterprise.
- The head of the quality control department should know:
- 4.1. Legislative and regulatory legal acts, teaching materials for product quality management.
- 4.2. The system of state supervision, interdepartmental and departmental control over product quality.
- 4.3. Systems, methods and means of technical control over product quality.
- 4.4. Systems, methods and means of technical control.
- 4.5. The technology of production of the company's products.
- 4.6. Standards and technical conditions in force in the industry and at the enterprise.
- 4.7. The procedure for certification of products (works, services).
- 4.8. The procedure for attestation of the quality of industrial products.
- 4.9. The procedure for the presentation and consideration of complaints regarding the quality of raw materials, materials, semi-finished products, components and finished products.
- 4.10. Rules for testing and acceptance of products.
- 4.11. Organization of accounting, procedure and deadlines for reporting on product quality.
- 4.12. The experience of leading domestic and foreign enterprises in achieving high product quality indicators and organizing its control.
- 4.13. Fundamentals of economics, organization of production, labor and management.
- 4.14. Fundamentals of labor legislation.
- 4.15. Rules and norms of labor protection.
- During the absence of the head of the quality control department (vacation, illness, etc.), his duties are performed by a deputy (in the absence of such, a person appointed in in due course), which acquires the relevant rights and is responsible for the proper performance of the duties assigned to it.
II. Job Responsibilities
Head of Quality Control Department:
- Organizes work to control the quality of products manufactured by the enterprise, the performance of works (services) in accordance with the requirements of standards and specifications, approved samples (standards) and technical documentation, terms of supply and contracts, as well as to strengthen production discipline, ensure the production of high-quality and competitive products.
- Organizes the development of measures to improve the quality of products (works, services), ensuring their compliance state of the art development of science and technology, needs domestic market, export requirements, etc.
- Provides verification of incoming to the enterprise material resources(raw materials, materials, semi-finished products, components), preparation of conclusions on the compliance of their quality with standards and specifications.
- Operational control at all stages production process, quality control and completeness of finished products, the quality of tools and technological equipment manufactured at the enterprise, as well as the correct storage in the enterprise's divisions and in warehouses of raw materials, semi-finished products, components, finished products.
- Manages the implementation of measures to improve the quality of products (works, services), preparing them for state certification and certification, developing and implementing quality management systems, standards and regulations, indicators regulating the quality of products (works, services), the most advanced control methods that provide for automation and mechanization of control operations, systems of defect-free delivery of products, non-destructive testing, etc., creation of special means for these purposes.
- Participates in the work to determine the range of measured parameters and optimal standards for measurement accuracy, to select the necessary means for their implementation, to monitor compliance with the regulatory deadlines for updating products and preparing them for attestation and certification.
- Organizes unforeseen events technological process random checks of the quality of finished products, raw materials, materials, semi-finished products, components, quality and condition technological equipment and tools, conditions of production, storage and transportation of products.
- Provides test control finished products and execution of documents certifying the quality of products (works, services), preparation of complaints in case of violation by suppliers of requirements for the quality of supplies, as well as timely preparation of methods and technological instructions for the current control of the manufacturing process, the state of control and measuring equipment at the enterprise and the timeliness of their submission for state verification, for providing quality control services with the necessary technical documentation.
- Leads the work on the analysis of complaints, the study of the causes of defects and violations of production technology, the deterioration of the quality of work, the release of defects and products of lower grades, the development of proposals for their elimination, as well as monitoring the implementation of the necessary measures to increase the responsibility of all production links for the release of products, meeting the established requirements, to stop the acceptance and shipment of low-quality products.
- Organizes work on formalizing the results of control operations, keeping records of product quality indicators, defects and their causes, compiling periodic reports on the quality of products, work (services) performed.
- Manages department employees.
III. Rights
The head of the quality control department has the right to:
- Act on behalf of the department, represent the interests of the enterprise in relations with others structural divisions enterprises, organizations on issues of management and product quality control.
- Request and receive from the heads of structural divisions of the enterprise and specialists the necessary information.
- Check the activities of the structural divisions of the enterprise for compliance with the requirements of standards and technical specifications for the production of the enterprise's products.
- Interact with the heads of all structural divisions on management and quality control issues.
- Independently conduct correspondence with the structural divisions of the enterprise, as well as other organizations on issues within its competence.
IV. A responsibility
The Equipment Manager is responsible for:
- For improper performance or non-performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation.
- For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
- For causing material damage— within the limits determined by the current labor and civil legislation of the Russian Federation.