More and more online store owners use the services of transport companies. Most often they are chosen when goods need to be delivered to another city or another country. Or when the goods are large enough to be shipped as a parcel or package.
Advantages of transport companies:
1. It's fast. Especially compared to Russian Post. Most transport companies deliver goods in a day or two.
2. It's reliable. Large shopping malls are solid enterprises that have all the necessary documentation.
3. It's convenient. Many shopping malls provide for the delivery of goods directly to the place of residence of the customer.
Cons of TC:
While not so large coverage of cities. Branches or terminals where you can pick up the goods are not in every city in the country.
If we compare transportation with the help of the shopping mall and transportation by Russian Post, the cost of delivery will be about the same on average, but the speed and service will be much better. In terms of the number of distribution points, transport companies are still far from the Post: there are branches in every village, while branches of the shopping mall are in regional and district centers, and even then not in all.
How transport companies work
In fact, everything is clear: the activities of the shopping mall are strictly regulated by Federal Law No. 87 “On Forwarding Activities”. To start working with the shopping center and successfully send the first order, it is enough to take a few steps.
The first. Actually, choose TC. We will not advise the very best company, we will simply give an overview of several, in our opinion, worthy representatives of this type of business.
Second. Fill out an application on the TC website or send by e-mail.
Third. After the buyer places an order and makes an advance payment, place an order for the delivery of goods to the city where the buyer lives.
Fourth. The transport company accepts an order for a warehouse, determines its parameters - weight, dimensions, in order to calculate the final cost of delivery.
There are several ways to calculate the amount of transportation: according to established tariffs, maximum or minimum cost, according to the calculation method - when the weight of the goods is converted into volume according to a certain coefficient and multiplied by the tariff accepted in the TC.
Fifth. An invoice is issued with basic data about the cargo, the cost of transportation and the address where the goods need to be delivered.
Sixth. Your goods are loaded into a truck, train car or plane - depending on how it will be transported.
Seventh. The goods arrive at the TC office or the place of delivery of goods. The buyer receives a message that the goods have arrived. Now he can pick it up himself or order delivery by courier. The goods are stored free of charge within the period established in the shopping mall.
What to look for when choosing a TC
1. How fast is the cargo delivered. As a rule, no one names clearly marked dates - nevertheless, any excess can happen on the road. But usually it is a few days, a maximum of thirty.
2. How many branches or terminals does the shopping mall have and in which cities are they open. It is clear that it will be difficult for a resident of Nalchik or Sochi to pick up goods from an office in Krasnodar. Therefore, take care of your customers and keep track of whether it will be convenient for them to pick up their purchases.
3. How much do TC services cost. It makes sense to call several companies and choose the best option.
4. Does the company guarantee the safety of the packaging during transportation, whether it offers cargo insurance, whether it offers additional packaging.
5. Does the transport company reimburse the damage if the cargo is lost or damaged.
You can find out these nuances by reading the terms of delivery on the TC website, directly from the manager or by leaving customer reviews. Connect word of mouth: ask colleagues what TCs they use and whether they use them at all.
Review of good transport companies according to InSales
Market leaders
The transport company DPD offers several solutions for online stores at once. DPD Online Classic has more than 1,200 pick-up and drop-off points, delivers orders within a 2-hour interval, processes parcels and packages using the online store's barcode - additional labeling is not required. Tariffs are calculated from the weight of 100 grams. All information about the product is visible to both the sender and the recipient of the parcel - the latter can go to Personal Area and change the date, time and place of delivery of the goods. And after the product is delivered, a person can try it on or check for performance.
The Online Express solution offers the same functionality as only delivery in Russia and neighboring countries is carried out faster - in just 1-3 days.
Transport company DPD offers the option of customer returns - If the product does not fit the buyer - it can be returned. Practice shows that such an opportunity increases customer loyalty and encourages them to trust you. If it is easy to return an unsuitable product, most buyers will appreciate it.
The IML company is one of the oldest in the domestic logistics services market. It was created in 2007, when e-commerce in Russia was just beginning to develop, one might say, was getting on its feet with it.
IML was the first company to make landmark decisions for the electronic market. So, in 2009, parcels from Moscow to St. Petersburg began to be delivered in just a day. AT next year such services have become available to residents of other cities. The first self-pickup points appeared- now, a few years later, their number is more than 500, 142 of them are in both capitals.
Now IML services are used by such online stores as L'Etoile, TOPSHOP, Ulmart, DNS.shop, Mamsy.ru, Play-today and many others. Delivery is carried out throughout Russia, the company provides the following services:
- money transfer on the third day;
- insurance for each product;
- free storage in a warehouse;
- system of transparent returns and refusals.
Choose a transport company and let your goods be delivered safe and sound!
Transport companies created to provide transportation within the country and abroad. Logistics now goes to new level, no one profitable business cannot exist without any transportation. In order for everything to work at the highest level and stay on schedule, high-quality transport services. The main goal of most companies is to provide professional services in the field of transport logistics and freight traffic.
Transport companies are now very common. They work in many directions. Logistics of our country is actively established in the CIS countries, Asia and Europe. In each professional company, specialists will take care of all the documentation, select desired view transport, help develop the most profitable route and help with customs clearance of cargo. The database of transport companies includes dozens of different optimal offers.
SBL is a directory of transport companies
Now it is profitable to cooperate with transport companies that have good connections not only in Russia, but also with Abkhazia, Armenia, Belarus, Kazakhstan, Kyrgyzstan, Iran, the European Union and other countries. Because the more partners a company has, the more influential and better it is, and investors and business owners always strive for reliability, stability and high quality.
Popularity and rating of transport companies:
- "Business Line";
- GTD (whale);
- "ZhelDorExpedition";
- "Energy" and many others.
The list of transport companies is constantly updated as new offers appear on the market. Transport companies open almost every day, but you should not contact the first one that comes across. It is recommended to carefully study the reviews, description and look at the place in the rating. Most of the vehicles we have are placed in the sbl catalog and the calculation for them is available on the calculator.
Popular cities with transport companies:
Main types of transport companies
The activities of transport companies by type of freight traffic are divided into the following types:
- transportation of groupage cargoes;
- air transportation;
- rail transportation;
- transportation by truck;
- fast delivery;
- delivery of oversized cargo;
- The container transporting;
- transportation of dangerous goods;
- refrigerated transportation;
- shipping.
Why is groupage cargo delivery so popular?
Now more and more people are turning to transport companies who are engaged in the delivery of groupage cargo, as it is very profitable. Such a service is necessary for an organization that needs to transport goods or cargo of small volumes, weight or dimensions, but does not want to hire a car. It can be both one-time and stable cooperation. A reliable company usually provides reliable, high-quality delivery to any corner of the country and is responsible for the cargo.
- at least five years of presence in the market;
- the status of the organization, which is confirmed by membership in various international companies;
- cooperation with an insurance company;
- geography;
Our company cooperates with reliable transport companies (hereinafter referred to as TC), which perform their work as responsibly, quickly and accurately, in accordance with all the requirements of our store, so that the client is satisfied with everything. However, we must not forget that in the work of any transport company, as elsewhere, the so-called " human factor", because no one can be insured against the mistakes of the carrier's personnel.
Important information:
- When delivering the cargo to the transport company, the cargo is photographed and in the TTN (consignment note) it is written that the goods were accepted without damage. It happens that the employees of some transport companies write to the TTN the cargo is accepted with damage in order to relieve themselves of responsibility for possible damage to the cargo during its transportation. In such cases, we offer the employee of the transport company to jointly open the packaging of the goods, check its integrity, fix it with a photograph and note in the TTN that the goods were accepted without damage, if the employee of the transport company refuses to inspect the cargo and insists on accepting the cargo with damage, then we do not ship the cargo this shipping company.
- When registering cargo for transportation in without fail cargo insurance is issued according to the accompanying documents.
- In case of damage to the cargo due to the fault of the carrier, the owner of the cargo (recipient) is reimbursed by the TC for damage in the amount of the full cost of the damaged part of the goods.
Rules for receiving cargo from transport companies:
MAIN RULE OF GOODS ACCEPTANCE:IF YOU HAVE A LITTLE DOUBT ABOUT THE INTEGRITY OF THE DELIVERED ORDER, UNDER ANY CONDITIONS DO NOT SIGN THE DOCUMENTS WITHOUT PRELIMINARY INSPECTION OF THE CARGO, IT IS MANDATORY TO CHECK YOUR SUSPICIONS AT THE POINT OF RECEIVING THE CARGO (IN THE PRESENCE OF THE TRANSPORT COMPANY EMPLOYEE).
IF DAMAGE TO THE CARGO IS DETECTED ALREADY AFTER THE SIGNING OF THE CTT AND THE CARGO LEAVES THE TERRITORY OF THE TRANSPORT COMPANY, CLAIMS WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES!
Procedure for receiving cargo:
- Verify the number of places in fact with that indicated in the waybill (consignment note). If the number of seats does not match, open the cargo and receive goods by position, and also, without fail, draw up an act on the discrepancy between seats in the presence of the shopping mall employees.
- Check the visual integrity of the outer packaging. It should not have through holes, damage and bruising, traces of jumping (traces of “double tape” are unacceptable on the factory packaging). The presence of incomprehensible or suspicious packaging is also a condition for drawing up an act on violations and refusal to accept the goods. Please note that our company does not deal with additional packaging of the cargo (the goods can only be packed in the original packaging)! In case of any violations, take a picture of the goods or make a video recording of the opening of the package in the presence of the TC employees, draw up an Act in which you describe the violations found, such as damage, absence or replacement of goods, etc. Subsequently, the photographs and videos taken by you will become the most objective and irrefutable arguments of the recorded violation.
- Check the weight and volume of the goods on the bill of lading (TTN). If possible (when receiving at the terminal), require re-weighing and measuring the volume of cargo in your presence. If the weight or volume does not match, the procedure is the same as for other violations - be sure to, in the presence of a representative of the shopping mall, open the cargo and receive the goods according to the positions according to the invoice and packing lists, draw up an act on the discrepancy in weight or volume.
Please note that one copy of the Act with the original seal of the shopping mall and the signature of the shopping mall employee remains with you (the consignee). The transport company involved in the delivery considers its obligations to the recipient fulfilled if the consignee does not draw up an act of violations and sign the absence of claims in the shipping documents. Reminds that the act must be drawn up upon receipt of the cargo with the participation of the representative of the shopping mall and the consignee, as well as signed by both parties. The act must be certified by the blue seal of the shopping mall.
If the TC employee refuses to sign the act, in no case DO NOT ACCEPT LOAD! Be sure to take a photo or video recording of the cargo in the warehouse of the shopping mall, try to find out the details of the employee who refused to sign or accept the act, demand that the reason for the refusal be announced, and immediately contact us on the same day. Send copies of the records and the act of violations to our e-mail: . You can count on the help of our specialists and we are ready to provide you with all the additional documents that will be necessary to solve the problems that have arisen.
List of rendered services:
- daily delivery of cargo to every city of the Eurasian Union (Russia, Kazakhstan, Belarus, Armenia, Kyrgyzstan) by car;
- acceptance of cargo for transportation without the participation of the consignee;
- cargo delivery "from door to door";
- acceptance of applications for the transportation of goods via the Internet;
- conclusion of contracts for transport and forwarding services for enterprises;
- free storage of arrived goods for 3 days;
- organization of insurance and customs clearance cargo.
The shipper is obliged to provide reliable information about the quantity and nature of the cargo, to provide all the documents necessary for the carriage of the cargo. In case of failure to provide the specified waybill, the parties agreed that the cargo is considered to have a declared value of 5,000 rubles.
For timely collection of cargo in Moscow and St. Petersburg, the application must be submitted no later than 17:00 of the current day. In this case, the application will be executed on the next business day. In Moscow, the cost of picking up / delivering cargo from addresses within the Third Transport Ring is increased by 500 rubles, and for addresses outside the Moscow Ring Road, a service is added - Departure outside the city.
Not accepted for shipment:
- firearms, signal, pneumatic, gas weapons, ammunition, edged weapons (including throwing weapons), electroshock devices and spark gaps, as well as the main parts of firearms;
- narcotic drugs, psychotropic, potent, radioactive, explosive, as well as poisonous, caustic, flammable and other dangerous substances;
- animals and plants;
- banknotes Russian Federation, foreign currency, securities: shares, bills, etc.;
- goods that require a certain temperature regime during storage and transportation;
- perishable foodstuffs;
- items and substances that, by their nature or packaging, may pose a danger to employees of the company, pollute or spoil (damage) other goods and transport of the company;
- cargo without packaging, excluding access to the enclosure, with the exception of indivisible
- other goods, the transportation of which is prohibited by the current legislation and / or the Rules for the provision of forwarding services.
Cargo packing.
Cargo for transportation is accepted in a package that ensures the safety of the cargo during transportation. Each place must be marked with the exact name of the sender and recipient, their addresses and telephone numbers.
Requirements for the cargo transferred for transportation:
- The cargo must be handed over for transportation in proper transport packaging. In the event that the packaging does not comply with the requirements established by the Rules for the provision of forwarding services, the Forwarder notifies the Client or the consignor of the need to bring the packaging in line with these requirements, as well as the additional costs arising in connection with this. The Client or the consignor has the right, within 3 hours from the moment of sending such a notification, to inform the Forwarder in writing about readiness on their own and at their own expense to bring the packaging in line with the requirements established in the Rules. If the Client fails to notify the Forwarder of its readiness to independently bring the packaging in line with the requirements, the Parties proceed from the fact that the Client has instructed the Forwarder on their own, at the expense and in the interests of the Client, to carry out the necessary actions for this.
- The cargo handed over to the warehouse by the Consignor must be packed in such a way that it cannot be moved inside the package. If there are voids inside the package, the company cannot guarantee that there will be no damage. appearance cargo.
- If there are special requirements for the transported cargo, the Shipper is obliged to indicate these requirements on the packaging of the cargo (make markings), as well as separately notify the Transport Company of these requirements when registering the cargo for transportation.
- When delivering cargo to the terminal, it is necessary to prepare the cargo for transfer to the company's employees, namely, to obtain a label for the cargo and move the cargo to the ramp. Cargo is received from the loading ramp, not from the parking area.
Labeling requirements:
- produced on a clearly distinguishable, separate sheet of paper and glued to each package. (Inscriptions with a marker are not markings).
- the same type of cargo with a total number of places up to 20 is marked 100%.
- the same type of cargo with a total number of pieces more than 20 is marked at least 20% of the total number of pieces.
- the following data must be indicated: Consignor, Consignee, City of destination, total number of seats.
Sending / receiving cargo:
- for legal entities- a power of attorney of the established form for sending / receiving cargo from the Forwarder. In the case of sending / receiving cargo directly by the head of the organization with a SEAL, his authority is confirmed by one of the following documents
- a copy of the decision or protocol of the founder (participant) of the organization on the appointment of the head, certified by the seal and signature of the head of the organization;
- a copy of the order (extract from the order) on the appointment of the head to the position, certified by the seal and signature of the head of the organization;
- an original or a copy of an extract from the Unified State Register of Legal Entities issued by the tax authority no later than 30 days before its presentation, certified by the seal and signature of the head of the organization.
The head also provides an identity document.
* The fact that the person sending / receiving the cargo has the seal of the organization is not a confirmation of his authority to send / receive the cargo.;
- for individuals- THE PASSPORT.
Documents for receiving cargo
Entity
I. If the recipient or sender is a director:
2) protocol or decision of the participant (s) on the appointment to the position of director;
3) the seal of the organization, if there is no confirmation that the organization operates without a seal.
II. If the recipient or sender is a proxy:
1) an identity document, which is indicated in the power of attorney;
2) original power of attorney certified by the director or notarized;
3) the seal of the organization, if there is no confirmation that it operates without a seal.
Individual entrepreneur
I. If receiving/sending personally:
1) an identity document;
2) printing, if the IP works with printing.
II. If a representative receives or sends by proxy:
1) an identity document of the representative, which is indicated in the power of attorney;
2) the original of the power of attorney, certified by the individual entrepreneur or notarized;
3) printing, if the IP works with printing.
Individual
I. Receives / sends the goods personally:
1) An identity document.
II. Receives/sends via proxy:
1) Identification document of the representative specified in the power of attorney;
2) Power of attorney:
2.1) Original power of attorney certified by a notary;
2.2) Original power of attorney certified by a GTD employee;
2.3) Original power of attorney certified by the employer or the head of the organization where the principal is studying or undergoing treatment, a photo of the representative with a passport.
* Please note that an identity document, in accordance with the current legislation of the Russian Federation, is:
1) Passport of a citizen of the Russian Federation;
2) Identity card of a serviceman of the Russian Federation; military card of a soldier, sailor, sergeant, foreman, ensign, midshipman and reserve officer;
3) Temporary identity card of a citizen of the Russian Federation, issued at the time of issuing a passport.
Payment for services:
Payment for the Forwarder's services must be made no later than three banking days from the date of the invoice to the delivery of the cargo to the Consignee, unless the Agreement between the Parties provides for a different settlement procedure.
The fee for untimely receipt of the cargo is charged if the cargo is stored in the Forwarder's warehouse for more than 3 (three) working days from the date of notification of the Consignee. The price is for one cubic meter per day.
The Forwarder sends the Consignee a notification of the arrival of the cargo in any way convenient for the Forwarder: e-mail, on telephone connection or via SMS notification (short text message). Notification by any of the above methods is considered appropriate and sufficient.
The minimum cost of storing cargo, regardless of its weight, sent under one forwarding receipt of the sender is 50 rubles. In the cities of Moscow, Novosibirsk, Tomsk and Yekaterinburg - 100 rubles.
Dispute resolution procedure:
- All claims must be made in writing within 6 months from the date of the right to file a claim. The impossibility of restoring the cargo, the fact of causing damage, the amount of damage caused is proved by the Client.
- A claim for loss, shortage or damage (spoilage) of the cargo must be accompanied by documents justifying the right to present it, as well as documents confirming the cost of restoration repairs or the cost of acquisition costs if it is impossible to restore or lose the cargo.
- The Commercial Report on the identified shortage, damage (spoilage) of the cargo must be drawn up immediately at the time of delivery of the cargo by the Freight Forwarder to the Consignee. An act drawn up by the Client without the participation of the Forwarder cannot be accepted for consideration. If at the time of delivery of the cargo to the Consignee the Certificate was not drawn up, it is considered that the cargo was received completely and undamaged.
Claims for shortage, damage (spoilage) of the cargo discovered after the release of the cargo are not subject to satisfaction, except in cases where the Client, when receiving the cargo with the necessary attention and discretion, was not able to detect defects. The client is obliged to prove these circumstances.
- Compensation for claims filed on the basis of the fact that it is impossible to restore (sale, use) damaged / damaged cargo is made after the transfer of the specified cargo by the Client to the Forwarder. From the moment such damage is compensated to the Client, the ownership of the cargo passes to the Forwarder.
- All disputes that may arise under the TEU agreement or in connection with it are subject to resolution with mandatory observance of the preliminary claim procedure.
In case of failure to reach an agreement between the parties in the claim procedure, the dispute is considered in court at the location of the Forwarder (for Clients - legal entities and individual entrepreneurs), and for Clients - individuals, according to the rules of alternative jurisdiction - in a court of the Plaintiff's choice.
Transport company GTDVladimir Vysotsky, 45/building 10+7 800 234-59-60 https://site/images/static/bg/gpl-big-logo.png
Service Rules
https://site/images/static/bg/gpl-big-logo.pnghttps://site/images/static/bg/gpl-big-logo.pngPractice shows that today the majority of goods are delivered to their recipients by road.
However, some transport companies do not always comply with all the rules for loading cargo into the car, its proper stowage or fastening. As a result, there is a fact that the transport company delivered the goods with damage.
When this unpleasant fact is discovered, then in order to receive monetary compensation from the carrier, certain steps should be taken that are in the legal plane. Ours is dedicated to them new material, which can be adopted.
In this article:
The cargo was damaged by the transport company, what should I do?
As soon as the car has brought the ordered cargo to the recipient, first of all it is worth conducting its first visual inspection on the spot. The facts of damage can be indicated by defects in packaging, containers, and other external violations.
However, if the package is intact, but there are internal damages (for example, when glassware or other cargo is transported that is easily deformed from impact), then it is necessary to unload in a separate place and open the container or package in the presence of the driver of the car.
If damage is found in the cargo, then it is necessary to carry out their primary fixation. In the future, it will become the basis for the preparation of the relevant act.
You should also make sure that an expert arrives promptly on the spot (you can contact the chamber of commerce and industry in your region). Indeed, in some cases, it is he who can determine the actual amount of damage caused by damage to the cargo during transportation.
What needs to be done first
So, if damage to the cargo was found during transportation, then, first of all, the legislation requires the execution of an act to confirm this fact.
In any case, it is drawn up in the presence of the driver, as well as representatives of the consignee. In addition, representatives from the consignor's side may be involved in its execution.
It should be remembered that the act of damage to the cargo by the transport company is drawn up in a limited time. The rule requires that it be issued either at the time of receipt of the goods or the next day.
The deed must contain:
- Date and place of its compilation.
- List of persons involved in the execution of the document.
- The essence of the identified damage and the amount of damage caused by this.
- Signatures of all those present at the execution of the act.
The data that the damage report has been drawn up are entered in all shipping documents.
The legislation also provided for the case when representatives transport organization flatly refuse to sign the act.
Then the recipient of the cargo has the right to draw up this act unilaterally, notifying the administration of the carrier in writing.
What are the next steps
If the cargo is damaged, then the next step in resolving the conflict will be a claim to the transport company about damage to the cargo. It is not worth delaying its presentation, since in the case of filing a claim, it is necessary to take into account the reduced limitation periods provided for in relation to transport disputes (but more on that later).
It is also worth emphasizing that the claim procedure for resolving a dispute is directly provided for by the current legislation.
The claim form of the transport company for damage to the goods can be downloaded without difficulty on our website. Here we only need to focus on the following points.
First of all, you need to describe the circumstances of delivery (date, place, car number). After that, it is worth indicating what exactly the identified damages in the received cargo consist of with reference to a previously drawn up act. Following this, it is necessary to justify the existence of the damage and its size.
Of course, the claim (which is prepared in duplicate) must be accompanied by copies of all documents substantiating their essence. The carrier has the right to consider an appeal to him within a month from its receipt.
If the answer is negative or the transport company agrees to satisfy the requirements of the recipient of the goods only partially, then the next step will be to contact court of Arbitration.
The nuances of the trial
Relations on the transportation of goods are characterized by the fact that the claim is always considered by arbitration at the location of the carrier (even if the shipper is involved as the second defendant in the case).
When a shipping company delivers a damaged shipment, the claim describes the nature of the damage and evidence that the carrier was involved. If necessary, reference is made to the conclusion of an independent expert regarding the amount of damage and the reasons for its occurrence.
Be sure to describe your procedure for pre-trial settlement of the dispute. In particular, the claim must indicate the details of the claim, the date it was sent, the day the response was received with a brief description of its content.
Claims should be listed point by point. After all, along with compensation for losses, other requirements may be filed against the carrier. All of them will subsequently be reflected in the list in the writ of execution.
The amount of the state duty to the carrier is calculated based on the amount of damage caused. Therefore, this moment also cannot be discounted.
Is there a statute of limitations on shipping?
It can be assumed that even many who are not related to jurisprudence have an idea that for most disputes the statute of limitations is 3 years.
However, there are exceptions, including damage to the cargo by the transport company. In order to apply to her with a claim to the arbitration court, a one-year period is provided from the moment the damaged cargo is discovered.