For several months now I have been eating this cactus called "Smile" and for some reason I am not up to the promised smiles. I joined only because there were not many other options. The Internet is lousy: there is no guarantee that the connection will not suddenly stop. Breakups often occur at the most crucial moment, during prime time. There can be several breaks in a day, it can last 2 minutes and 15. Once there were no two days. They said that supposedly something had flooded there and the manager in our house was to blame. According to the tariff, the speed is 70 megabits, but in reality it barely reaches 50 maximum in torrents, pings suck - 100-200 ms - everything lags in games. I've made support requests for this issue several times. Their man came a couple of times, changed the router, measured something lazily for the sake of appearance, said that he did not know what was the matter and left. At first they tried to hang noodles on me that something was wrong with my computer, but I tried both from the laptop and from the computer and the result was the same. In support, they say that they supposedly need to change some equipment, they say, wait for the network to be upgraded and promise nothing more. In general, as soon as the opportunity arises, I immediately fade away from them, I don’t need such a quality for nothing.
I connected their TV, in principle, everything suits, the choice of channels is large, and the television itself does not fail. In which case, you can connect an additional package, I took an educational and a children's package.
Great provider!
On the whole, I like the Smile Internet provider, since I have been using its services for almost a year and there are no particular complaints. Before that, there was another provider that did not work more often than it worked. So when I changed it, I breathed a sigh of relief.
With "Smile" there were no problems from the very beginning. The guys are working fast. They connected me to the Internet on the day of the appeal. I left a request for connection in the morning, and by the evening it was connected to me. They immediately tested it, and only after that I signed a contract for the provision of services.
Convenient personal account on the provider's website, several ways to pay for the Internet, there are bonuses for activity or loyalty. You can also improve or degrade your tariff plan in your personal account. Comfortable.
The internet itself is stable. I have a tariff up to 100 Mbps. It is clear that 100 Mbps is extremely rare. Most often late at night. Usually about 70 Mbps and that's enough for me.
Support is working fine. Not so long ago, the Internet did not work for a day, it turned out that there were problems with the cable. After the call, technicians came and fixed everything. They did not take money for this, they say that repairs are included in the price of the tariff. I was pleased with this level of service.
It's not always stable
Already a few months ago I connected myself to the Internet from the Smile provider. It works, but there are many downsides. Internet speed is not bad, but the connection is often interrupted, conversations with technical support can lead to nothing and you just have to wait. Fortunately, these problems are not critical for me, and I can stay without the Internet for some time, but it's still unpleasant! I would not recommend this provider to my friends, but I wish the company itself to work on stability and on the work of your technical support, yes, there are normal guys there, but there are also those who understand nothing at all.
Poor quality service!
I have been using the services of an Internet provider not so long ago, but this company has already managed to prove itself not from the very best side. Firstly in technical support impossible to get through, you have to wait a long time for an answer from a specialist. And if you still call, it turns out that they cannot or do not want to solve your problem. Internet quality also leaves much to be desired. The declared speed simply does not match, which is why it is not comfortable to use the Internet from several devices. In general, I'm thinking about changing the Internet provider, as I would like to take more care of the client.
good internet
I chose this Internet provider for myself on the numerous recommendations of acquaintances and friends. Internet work is one hundred percent satisfied. The quality of the Internet connection is good, does not freeze, fast connection. Normal, reasonable price, pleases. If necessary, I call technical support, I will always help to solve any problem related to the Internet, polite and responsive! Satisfied.
A month ago we connected the Internet of this provider. I chose for a long time from all providers, but I came to the conclusion that "Smile" is more suitable for me in the price category.
There were no problems with the connection. I left a request on their website, on the same day they called me for confirmation, and two days later the masters arrived. Connecting and testing did not take long. The fact is that the Internet of this provider was already in my housing complex, and this simplified the connection. The masters brought a contract for the provision of services. The first month for a new user is free, so there was no need to pay anything right away.
According to my Internet tariff, I have a speed of 200 Mbps. Movies download in HD quality in about 3-5 minutes, that is, the speed is good. But this speed is not always. Morning and afternoon only. In the evening, of course, the speed drops, since the influx of users is large, as far as I understand. At night, the speed is generally ideal.
The Internet has never lagged for a month of use, so I have no complaints in terms of the quality of services provided. Let's see how it goes, but I hope that there will be no problems. So far, I am satisfied with the choice in favor of this provider.
unprofessionalism
I use the Internet from the Smile company from the strength of the year 1.5 in Shchelkovo. I am very dissatisfied with the work of this operator. Firstly, my TV set-top box broke down, or rather the remote control for it, in the department Maintenance I was told that they do not have TV set-top boxes yet, but when they will, they will bring them. OK. I call after a certain interval, they answer me that they know, but they were sorted out. Or maybe not, sir? They offered me to buy this stupid prefix myself, but only pay for the setup. Second moment. During the holidays, I often turn off the Internet so that I do not get AP. They didn't have a shutdown feature. They advised me to turn off the router and write a letter. Where the text was compiled by them and upon arrival I will be recalculated. As a result, as it turned out, during my absence, the Internet was turned off for non-payment, when I called, it turned out that they could recalculate, unless the services were provided through the fault of the company. Why deceive. Complete lack of professionalism in my opinion.
Smile is not ADSL)))
Switched to Smile recently. Prior to that, I used the services of an ADSL provider, where there was no such high speed. There were few TV channels, I wanted to expand the review. I connected digital TV, now there are a lot of channels and TV does not disappear. My Wi-Fi router was included in the list recommended by the company, so the installation was done for free. But even if I had to pay, I would not refuse such an offer. TV works well, I did not notice network failures either. There were no problems with interruptions, but they contacted support several times. The issue was resolved over time.
Completely satisfied.
I would say that this is just an excellent provider. I have been using the services of a smiley provider for several years. And I can say that they always strive to improve themselves in terms of quality and service. Their Internet is excellent and keeps its speed quite well, one hundred megabits are constant and work smartly without any restrictions. Payment is also not high monthly, replenishment is possible without leaving home and in several ways, not only with a bank card but also with electronic wallets, which is convenient for me. Television is simply of excellent quality, though there are not many channels for me, but not slag, but all the interesting ones have something to watch. Adequate support.
Smile is a world-famous Russian telecom operator, which is part of the Virgin Connect group of companies.
How to pay via Sberbank Online
To replenish the personal account of the Internet provider "smile no" through the online account of Sberbank, you must enter your personal account:
Having entered the page, go to the menu item "Payments and transfers" by selecting the item "Internet and TV"
From the list, select our Internet provider, or enter the name of the company or the TIN of the company in the search field. We select the type of paid service: Internet, TV or telephony, in our case we select the Internet.
Next, you need to select a debit account, you can pay only with debit cards, as well as credit cards. In the "Login" column, enter your login (you can see it in the service agreement) and click continue.
It remains only to confirm the payment. You can confirm the payment using SMS, or by selecting the "Other confirmation method" item, confirm using the permanent code indicated in the printout with the identifier.
After confirming the operation, you will see the inscription "completed". If you store payment receipts, an electronic receipt can be saved to disk.
Connecting auto payment
Auto payment is an automatic payment for the service in favor of the recipient from your card. Thus, you allow the bank to make payments for services by controlling write-offs via SMS.
To connect Autopayment, use the personal menu in the upper right part of the main page of Sberbank Online. Click the menu item "My auto payments", then the sub-item "Connect auto payment"
In the search bar, enter "Smiley" and press the "Find" button, select the desired item from the search results.
After selecting the connected auto payment, select the card from which the funds will be debited, and also register the smile company login.
Replenishment of the account with a bank card
To replenish your account through your personal account, you need to go to the official website of the company and log in:
Enter the Login given to you when connecting and the Password in the appropriate fields, press the “Login” button.
After logging into your personal account, on this page you can see all the information on your contract. To replenish the account, in the "Balance" column, press the "Top up" button:
After choosing the payment option that is convenient for you, then indicate the required Amount for payment and click pay, then you will be redirected to the filling page necessary details to make a payment. By pressing the pay button, we wait for the payment to be processed.
In case of successful withdrawal of funds, a page with information on the operation will appear. A copy of the receipt will be sent to your e-mail.
trust payment
Now consider the option for connecting the "Trust Payment". Trust payment - a payment provided for you, so that you always stay in touch.
In order to use this service, you need to go to the personal account of the company Smail and select the item "Trust payment":
By clicking the button "Get a trust payment!" You will see a window with information about the payment due dates.
Now you can easily top up your ISP account.
Smile
Infoline - your internet provider
The provider operates under the brand name " Smile", the legal entity of the telecom operator " CJSC "Infoline"". Smile Company is represented in the telecommunications market of Moscow.
The provider provides Internet access and telephony services.
Smile provides services based on fixed telephony technologies, home networks (ethernet).
The number of clients is over 100000
subscribers.
Total 2.00 RUB costs the cheapest Internet with the tariff "SMILE Free"
The Infoline company has been operating in the Internet services market for more than 10 years. During this time, thousands of people from Moscow and the cities of the Moscow region have become regular users of Internet services from the Infoline company.
Today, the Internet provider "Infoline" provides not only access to the Internet. The company has developed a multi-service network "Smile", which includes a number of useful and relevant services. Thus, Infoline subscribers get free access to the Smile local network - a single network for all cities and regions in which the company operates. The Smile local network allows participants to exchange files, communicate on the Soviet Server forum, play online games, download movies, music and books. To help parents of the younger generation, a special service " Children's Internet', which restricts access to local network and Internet resources of dubious content. Residents of the cities of the Moscow region can also use the services of "Infoline" to connect a city telephone in short time and at reasonable prices.
Internet provider "Infoline" is constantly working on improving the quality of services provided, as well as on the convenience of paying for them. In addition to paying for the company's services through terminals, banks, payment acceptance points, since September, Infoline customers have unique opportunity pay for cellular services using a mobile phone. Mobile payment is an opportunity to pay for services quickly, safely and conveniently.
Smile is a new Internet provider that is gaining more and more respect from the consumer. The new network, which is developing its structure, already boasts a large number of users who can be confident in the future.
Smile Internet - Personal account
Like many other providers, Smile provides access to Personal Area user, which makes life a hundred times easier for everyone. A personal account will allow you to get online access to a number of services, which was previously impossible.
How to log in to your personal account
- To enter the Smile Personal Account, you will need personal data, namely login and password.
- We go to the official website of the provider http://www.smile-net.ru/, go to the section " Login to your personal account» Enter your data in the required fields, and get into your personal account.
Personal account functions Smile
The versatility of a personal account will make life easier for every user. What gives its use?
- First of all, the receipt by each user of personal information about the state of the account, all transactions that are carried out within the framework of a personal account, access from anywhere in the world, is convenient, isn't it?
- The second plus is Replenishment of the account by any means, whether it be a bank card, an online wallet, or even an SMS payment from a telephone account, also here you will find a personal account number and you can replenish the balance through the terminal.
- Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
- You can also view all information regarding the contract and connection.
- Technical support will help you solve all problems with the Internet connection as quickly as possible.
- Too complex password? You can’t remember and you have to carry notebooks with you all the time, change the password to your personal one, which you will like.
Official website of the Internet provider: www.smile-net.ru
|
Internet access speed |
Price , |
|
| fast and furious 200 | 200 Mbps | 650 rub/month |
| fast and furious 500 | 500 Mbps | 990 rub/month |
| fast and furious 200 subscription | 200 Mbps | 6500 rub/year |
| fast and furious 500 subscription | 500 Mbps | 9900 rub/year |
Unlimited data plans:
|
Internet access speed |
Price , |
|
| VIP rate | 100 Mbps | 300 |
| Regular rate | 100 Mbps | 500 |
| Reduced rate | 100 Mbps | 500 - 200 The cost is reduced by 10 rubles per month. |
Subscription unlimited tariff plans:
|
Internet access speed |
Price , |
|
| For 3 months | 100 Mbps | 1350 |
| For 6 months | 100 Mbps | 2090 |
| For 1 year | 100 Mbps | 3600 |
| For 2 years | 100 Mbps | 6900 |
Traffic payment:
| Tariff plan |
Price , |
Excess , |
|
| VIP rate | 10 GB | 290 | 0,1 |
| Regular rates | 200 MB | 200 | 2 |
| 1000 MB | 350 | 0,50 |
Tariff change
You can change the tariff for free in your personal account. To do this, your account must have an amount not less than that indicated in the "cost" column. The tariff for the next accounting period must be selected in advance, before the accounting day, otherwise the current tariff will be extended.
Suspension of Services
Tariff "Blocking" (port reservation)
The "Block" tariff is activated automatically if there is not enough money on the account to start a new accounting period. You can also install it yourself. The maximum validity period of the tariff is 2 months. For the duration of the blocking, the port is reserved, the credentials and the subscriber's ip-address are saved. The blocking is installed free of charge. Being blocked is free. You can exit the block any day and switch to any current tariff. The blocking can be exited in two ways: in the first case, the accounting period from the date of entry into the blocking and payment is made for the duration of the blocking at the selected tariff, in the second, a new accounting period begins from the date of exit from the blocking and payment for the "Exit blocking" service is made for 100 rubles. The way to exit the lock is determined by the user (through a personal account) for each specific case.Conditions for early recalculation of subscription tariff plans
The subscription fee when using subscriptions is valid for a one-time full payment of the selected tariff. If you refuse to use the tariff before the expiration of the paid period, recalculation is made according to standard conditions use (Regular tariff for 1 month).Early termination of the contract
Connecting to the network for the promotion is free when you deposit any amount from 1000 rubles to. Money is credited to your account and spent on the Internet at any tariff you choose. In case of termination of the contract before spending the funds made as an advance payment, the subscriber pays the connection cost in accordance with the current connection tariff (1000 rubles), when using an unexpired subscription, recalculation is made in accordance with the conditions for early recalculation of subscription tariff plans. Refunds from the account are made at the request of the subscriber in central office within 14 days against receipt of funds.Return of borrowed equipment
The subscriber has the right, within 14 days, to return the equipment taken from the Company without traces of operation, in its original completeness, salable condition and with a full set of documents for any reason, while the company returns the funds paid by the subscriber in the amount of 100% to the subscriber's personal account. All goods are subject to return, i.e. the main product, its components and accessories (power supply, remote control, connecting wires), packaging, instructions and warranty card. If the completeness is not observed when returning the goods, the subscriber pays for the missing set in accordance with the established cost specified in Art.TV tariffs:
| TV channel package | Price, RUB/month |
| On-air channels | 0 |
| Knowledge of the world | 0 |
| Movie | 0 |
| News and business | 0 |
| Music | 0 |
| Sport | 0 |
| children | 0 |
| For adults | 0 |
| Entertainment channels | 0 |
| HD | 0 |
Connection
Tariffs for private houses:
Unlimited tariff plans for connection via PON technology:
| Speed |
Price, RUB/month |
Price, rub./year. |
Dedicated IP address |
| 10 Mbps | 1190 | 11880 | 150 rubles/month 500 rubles/6 months |
| 20 Mbps | 1490 | ||
| 30 Mbps | 1700 | 18360 | |
| 50 Mbps | 2000 | 21600 |
A dedicated IP address is provided free of charge.
The cost of connection is from 25,000 rubles. *
Smile is a Moscow telecom operator that, after nine years of independent existence, has joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote management of services.
Possibilities of a personal account
Customers who have connected a telephone connection, Internet or digital TV with a provider are allowed to conduct operations on the subscriber's personal account through the Smile personal account, for example:
- View information on the contract and connection.
- Set up auto payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic used (for the Internet service from Smile).
- Extend the use of the service not paid on time for 5 days by activating the "Promised Payment" option.
Registration and login to your personal account
The Smile official website allows new subscribers to inform the operator of their interest in its services through electronic form available by clicking the "Connect" button. Filling out the form will not take more than five minutes - the client only needs to indicate the name, mobile number and, if desired, email, and check the boxes next to the required services from the proposed list. Employees of the company register and process the application, and the client receives back call, during which all the details of the connection are discussed.
After the service is activated, the subscriber receives an information card with identification data - a password and login, which is a pass to Smile's personal account on the provider's website.
All subscribers use a single authorization form, but their credentials differ in prefix. Telephony service users log in using a tel* format login, the TV service user account is protected by a login with the *iptv prefix, no prefix is required for Internet accounts, and the login matches the username to establish an Internet connection. In addition to login obligatory means identification of the client for access to the personal account is a password that is initially issued by the operator, but can be changed on the very first visit to the account.
When access to the Internet is blocked due to a zeroed balance, the user can establish a connection under the login card or 1 and the password carduser or 1, after which he has the opportunity to log in to his personal account using his usual data.
- Official site: http://www.smile-net.ru
- Personal Area:
We will help you solve the problem related to network operation. Thanks to the activities of a reliable Internet assistant, you will be able to do your own “work on the bugs”, set up the necessary equipment and much more.
Your trusted assistant offers you round-the-clock support, providing the following features:
Here you will find detailed information regarding the most common connection errors. Moreover, for each of the items, hints will be offered to resolve this or that situation with minimal loss of time and effort. There are a number of problems that the Smile user may encounter when working in a particular browser. Here you will find any of them. The assistant will provide you with the necessary data so that you can resume work again. If you need instructions that describe in detail how to set up port forwarding, this section is for you. Here is a description of the processes for the most common routers. If pages in the browser take too long to open and you want to speed up this process, see this section. It will help you solve this problem.The Infoline company has been operating in the Internet services market for more than 10 years. During this time, thousands of people from Moscow and the cities of the Moscow region have become regular users of Internet services from the Infoline company.
Today, the Internet provider "Infoline" provides not only access to the Internet. The company has developed a multi-service network "Smile", which includes a number of useful and relevant services. Thus, Infoline subscribers get free access to the Smile local network - a single network for all cities and regions in which the company operates. The Smile local network allows participants to exchange files, communicate on the Soviet Server forum, play online games, download movies, music and books. To help parents of the younger generation, a special service "Children's Internet" was created, which limits access to the local network and Internet resources of dubious content. Residents of the cities of the Moscow region can also use the services of "Infoline" to connect a landline telephone in a short time and at reasonable prices.
Smile is a Russian Internet provider that provides residents of the country with television services, Internet connection and telephone connection in their homes and offices. The company has been engaged in this service sector for more than 10 years and is constantly improving the quality of signal transmission, applying innovative discoveries in the field of telecommunications. In addition to the main services of the network, the organization is engaged in the connection of equipment for video filming and the installation of devices for WiFi distribution at the place of residence. The client is given access to create a personal account in the Virgin Connect network operator's system.
Smile - registration and entrance to your personal account
Registration is carried out by the user personally, without the need to involve workers. To create an account, read the authorization steps described below, and then proceed with their implementation.
- Registration is carried out on the official website, which you can find at the link http://www.smile-net.ru/. Click on the link to go to the main section.
- On the page, find the necessary link for registration, or click on http://support.smile-net.ru/# . In the window that opens, select the "Registration" tab.
- Enter the first and last name in the first fields, which will be used in the office for contacting.
- Enter your username in the next input field. It can consist of letters and numbers, but must be at least 3 characters long.
- Next, enter the password twice, which you will later use to log in. Please note that the password must be longer than 6 characters.
- On the line below, enter the address Email, which will receive a message with the code required to complete the registration.
- After filling in the indicated fields, pay attention to the picture containing symbols for recognition. Enter them in the signed field.
- Confirm registration completion.
The entrance to the site is carried out at the link https://user.smile-net.ru/newpa/. In the window that opens, enter the username and password that you used when registering your account.
The functionality of the personal account of the Internet provider
After registration, the user can connect the services offered by the provider on favorable terms. The client is invited to conduct networks for free, as well as set up a router to distribute a Wi-fi signal. If you have any questions about using the services of the company, please contact the line contact center where you will be provided with qualified advice. On the site, an authorized user can change the tariff or connect additional functions to the existing ones.