Smile is a company providing Internet access services, broadcasting digital TV channels, telephony to residents of multi-storey and private houses in Moscow and the Moscow Region, as well as organizing virtual PBXs and video surveillance, developing public wi-fi networks in corporate clients' offices. The geography of the provider's work covers the cities of Balashikha, Zheleznodorozhny, Lyubertsy, Korolev, Dzerzhinsky, Kotelniki, etc.
Since 2016, Smile has been part of the Virgin Connect international group of companies. On the official website of the company (www.smile-net.ru) there is a personal section for subscribers - Personal Area. The service was created to remotely monitor the status of a personal account and manage connected options.
Registration in a personal account
Access to the personal account is provided to all customers who have concluded an agreement with the Smile provider for the provision of services for Internet access, connection to digital TV or telephone networks. Login and password to enter the system are issued along with other documents. Online registration on the site is not required.
| Speed | satisfactorily | |
| Availability | very bad | |
| Support | very bad | |
| Price quality | very bad | |
I'm afraid we'll have to part, I'm looking for a replacement
Connected to Infoline Smile for many years. They took the tariff for those times, not the cheapest, but did not use the whole package. The technical support was good, and everything worked - this is important for me, so I didn’t really think about saving.
Really loved Infoline and advised many.
The speed is 100 mb / s, although all the years the son complains that the actual one is much less, but it was enough for me, the provider did not particularly bother.
In August 2018, she nevertheless matured, changed the tariff to a reasonable one for 450 rubles, set up auto payment again and forgot.
Then I bought a new router up to 150mb/s.
Recently, since the fall of 2019, the Internet often fails, quite fed up different situations with the disconnection and freezing of films, though she did not complain, she endured.
Isn't it the ideal client?
But no, let's continue to test it :)
12/26/19 The Internet was disconnected due to lack of funds, I called the provider for 2.5 hours in the morning, to no avail.
As a result, she went to the trick, called sales, they are always in touch. They immediately picked up the phone.
The girl kindly said that I was missing 7 rubles. up to 480. Where did this price come from, I could not explain.
I had to go to the provider's website, I had not previously used my personal account (.
I didn’t want to pay in principle, because my tariff is cheaper.
In the support chat, I wrote silence, somewhere else in the same place, there is no answer.
Tired, resigned, paid.
In the evening, in my personal account, I saw an informative entry that the prices for tariffs are increasing from 2020, and along with the price, its speed is up to 70 mb / s !!! o_0
It was 100 and raised to 70! How so? Looks like I didn't know something about my tariff :(
Unfortunately, in my personal account there is only its name, without speed and price (which I subscribed to.
Claims:
1. quality has fallen (the least of what hurt)
2.technical support is virtually non-existent
3. without me they raised the tariff!
4. Delivered a lot of inconvenience by turning off the Internet. It's a shame that not because of a breakdown, but the inability to work with a client
5. The format of notifications is incorrect, if the client did not find out, then you did not try to notify him! And in this case should have tried!
4. Infa is incorrectly described on the site. For example, the tariff was raised from January, even December, not every layman realizes that it is time to pay more, even if he knows about the increase. Incorrect amount requests, you need to write in the format of the missing amount, and not the full cost of the tariff.
Did not find detailed information about my current rate, his real speed and the price I signed up for. Only the name of the tariff is indicated. Well, promotion news.
If you don’t want / can’t talk with a client, save money, if you want him to use his personal account, then learn to write in such a way that anyone, even an illiterate person, understands everything.
And the tariff increase must be notified in advance, the client has the right to choose!
You can’t set up a client like this, suddenly turn it off and keep silent, not give feedback!
I can overpay for years, deciding to do it myself, but when you decide to decide for me, even if it's 1 ruble... Here my patience ends.
Login 926263
Personal account 141616
Do not ask me to write to you, I have already tried to contact you so many times.
One of the most reputable domestic providers in the capital region is the Smile company. For many years, this company has been providing telecommunications services to individuals and businesses. "Smile" is engaged in connecting the Internet, digital TV, provides a profitable telephone connection organizes video surveillance systems. In recent years, Smile has been actively developing a virtual PBX and public WiFi networks.
Currently, the company operates in Moscow and the region, but in the foreseeable future, Smile plans to expand the geography of its presence. This can be facilitated by the merger with the largest domestic provider Virgin Connect, which occurred in 2016. After the merger, the quality of Smile's services improved significantly.
smilenet.ru- the official website of the Smile provider
One of the advantages of the provider was the ability to register in the Smile personal account service. The company's clients can use the "Trust Payment" option and receive free information and technical support.
Registration of a personal account
The official web portal of the company "Smile" - smilenet.ru. This is a great resource huge amount useful features, up-to-date information, etc. To log in to the site, thereby obtaining a Smile personal account, the subscriber must fill out electronic form, the link to which is contained under the "Connect" button. The client will spend no more than 5 minutes filling out the document. The following information must be entered in the form:
- mobile number;
- email address.
After receiving and processing the application, the Smile specialist calls the specified phone number, discusses with potential client details of the future contract for the provision of telecom services.
Having put his signature under the contract, the user receives the right to a personal account: he is given a memo with a login and password.
http://www.smile-net.ru/orderform- connection request
Login to your personal account
A single login form is provided for all users, but the login prefix varies depending on the type of services provided. So, the logins of telephone subscribers have the prefix tel *, digital television - * iptv. The username of the user using the Internet from "Smile" is completely identical to the username.
The password is given to the client upon signing the contract: the code can be changed at the request of the user during the first login to the Smile personal account.
If the Internet connection was interrupted due to a zero balance, you can use login "1" and password "1" to establish a temporary connection for authorization in the personal account.
Login to your Smile personal account is carried out as follows:
- open the main page of the web portal;
- we find on the left side of the page (the first item of the main menu) the plate "Personal account", click on it;
- Enter your username and password in the login window.
https://user.smile-net.ru— entrance to personal account Smile (Internet)
After completing all the above actions, the full toolkit of the Smile personal account becomes available to us.
Possibilities of a personal account
Users who decide to become Smile subscribers and have access to their personal account receive the following opportunities:
- remote payment for services through web wallets and bank cards;
- full access to information personal account;
- remote amendments to the contract with the company;
- activation/deactivation of services;
- changing the tariff plan;
- access to the "Auto payment" service, which allows you to set up payment in accordance with the wishes of the client;
- the ability to quickly contact the support service;
- informing about new tariffs, promotions and bonuses;
- participation in incentive programs of the provider;
- disconnection of services for the period of departure of the user;
- "Promised payment" service.
In your personal account you can find all the information about the activities of the Smile company, find out last news about her services. A special page is devoted to billing for residents of the capital region.
For each service - unlimited Internet, digital TV, WiFi, telephony, video surveillance, PBX - a separate page is provided. In addition, in your personal account you can purchase powerful antiviruses at very affordable prices.
https://lkmobile.virginconnect.ru/newpa_mob/?handler=Login
Personal Area mobile connection"Smile"
A separate section is devoted to payment for services. There are many options for depositing funds to a personal account: these are auto-payment programs of Sberbank, and Yandex Wallet, and bank cards, and a trust payment. You can deposit money through Qiwi payment terminals, ATMs or mobile applications banks.
For telephone subscribers from Smile, a personal account will help you get complete information about tariff plans in Moscow and the region, about the conditions for installing telephones in remote villages and garden associations. In addition, users will be able to familiarize themselves with the features of making long-distance calls and calls abroad.
"Smile" provides residents of the capital region digital television high definition. Using the personal account, the user can learn more about the available tariff plans, the connection procedure, the number of channels and payment features.
The company provides excellent opportunities for business: organizations and enterprises are invited to connect inexpensive and reliable Internet, telephone communications. Smile employees will help organize a corporate network in an office center or a video surveillance system at an enterprise. Legal entities can control all services through their personal account without any restrictions.
Smile is a Russian Internet provider that provides residents of the country with television services, Internet and telephone connections to their own homes and office premises. The company has been engaged in this service sector for more than 10 years and is constantly improving the quality of signal transmission, applying innovative discoveries in the field of telecommunications. In addition to the main services of the network, the organization is engaged in the connection of equipment for video filming and the installation of devices for WiFi distribution at the place of residence. The client is given access to create a personal account in the Virgin Connect network operator's system.
Smile - registration and entrance to your personal account
Registration is carried out by the user personally, without the need to involve workers. To create an account, read the authorization steps described below, and then proceed with their implementation.
- Registration is carried out on the official website, which you can find at the link http://www.smile-net.ru/. Click on the link to go to the main section.
- On the page, find the necessary link for registration, or click on http://support.smile-net.ru/# . In the window that opens, select the "Registration" tab.
- Enter the first and last name in the first fields, which will be used in the office for contacting.
- Enter your username in the next input field. It can consist of letters and numbers, but must be at least 3 characters long.
- Next, enter the password twice, which you will later use to log in. Please note that the password must be longer than 6 characters.
- On the line below, enter the address Email, which will receive a message with the code required to complete the registration.
- After filling in the indicated fields, pay attention to the picture containing symbols for recognition. Enter them in the signed field.
- Confirm registration completion.
The entrance to the site is carried out at the link https://user.smile-net.ru/newpa/. In the window that opens, enter the username and password that you used when registering your account.
The functionality of the personal account of the Internet provider
After registration, the user can connect the services offered by the provider on favorable terms. The client is invited to conduct networks for free, as well as set up a router to distribute a Wi-fi signal. If you have any questions about using the services of the company, please contact the line contact center where you will be provided with qualified advice. On the site, an authorized user can change the tariff or connect additional functions to the existing ones.
Smile
Infoline - your internet provider
The provider operates under the brand name " Smile", the legal entity of the telecom operator " CJSC "Infoline"". Smile Company is represented in the telecommunications market of Moscow.
The provider provides Internet access and telephony services.
Smile provides services based on fixed telephony technologies, home networks (ethernet).
The number of clients is over 100000
subscribers.
Total 2.00 RUB costs the cheapest Internet with the tariff "SMILE Free"
The Infoline company has been operating in the Internet services market for more than 10 years. During this time, thousands of people from Moscow and the cities of the Moscow region have become regular users of Internet services from the Infoline company.
Today, the Internet provider "Infoline" provides not only access to the Internet. The company has developed a multi-service network "Smile", which includes a number of useful and relevant services. Thus, Infoline subscribers get free access to the Smile local network - a single network for all cities and regions in which the company operates. The Smile local network allows participants to exchange files, communicate on the Soviet Server forum, play online games, download movies, music and books. To help parents of the younger generation, a special service " Children's Internet”, which restricts access to the local network and Internet resources of dubious content. Residents of the cities of the Moscow region can also use the services of "Infoline" to connect a city telephone in short time and at reasonable prices.
Internet provider "Infoline" is constantly working on improving the quality of services provided, as well as on the convenience of paying for them. In addition to paying for the company's services through terminals, banks, payment acceptance points, since September, Infoline customers have unique opportunity pay for cellular services using a mobile phone. Mobile payment is an opportunity to pay for services quickly, safely and conveniently.
Smile is a new Internet provider that is gaining more and more respect from the consumer. The new network, which is developing its structure, already boasts a large number of users who can be confident in the future.
Smile Internet - Personal Account
Just like many other providers, Smile provides access to the user's Personal Account, which simplifies everyone's life hundreds of times. A personal account will allow you to get online access to a number of services, which was previously impossible.
How to log in to your personal account
- To enter the Smile Personal Account, you will need personal data, namely login and password.
- We go to the official website of the provider http://www.smile-net.ru/, go to the section " Login to your personal account» Enter your data in the required fields, and get into your personal account.
Personal account functions Smile
The versatility of a personal account will make life easier for every user. What gives its use?
- First of all, the receipt by each user of personal information about the state of the account, all transactions that are carried out within the framework of a personal account, access from anywhere in the world, is convenient, isn't it?
- The second plus is Replenishment of the account by any means, whether it be a bank card, an online wallet, or even an SMS payment from a telephone account, also here you will find a personal account number and you can replenish the balance through the terminal.
- Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
- You can also view all information regarding the contract and connection.
- Technical support will help you solve all problems with the Internet connection as quickly as possible.
- Too complex password? You can’t remember and you have to carry notebooks with you all the time, change the password to your personal one, which you will like.
Official website of the Internet provider: www.smile-net.ru
|
Internet access speed |
Price , |
|
| fast and furious 200 | 200 Mbps | 650 rub/month |
| fast and furious 500 | 500 Mbps | 990 rub/month |
| fast and furious 200 subscription | 200 Mbps | 6500 rub/year |
| fast and furious 500 subscription | 500 Mbps | 9900 rub/year |
Unlimited data plans:
|
Internet access speed |
Price , |
|
| VIP rate | 100 Mbps | 300 |
| Regular rate | 100 Mbps | 500 |
| Reduced rate | 100 Mbps | 500 - 200 The cost is reduced by 10 rubles per month. |
Subscription unlimited tariff plans:
|
Internet access speed |
Price , |
|
| For 3 months | 100 Mbps | 1350 |
| For 6 months | 100 Mbps | 2090 |
| For 1 year | 100 Mbps | 3600 |
| For 2 years | 100 Mbps | 6900 |
Traffic payment:
| Tariff plan |
Price , |
Excess , |
|
| VIP rate | 10 GB | 290 | 0,1 |
| Regular rates | 200 MB | 200 | 2 |
| 1000 MB | 350 | 0,50 |
Tariff change
You can change the tariff for free in your personal account. To do this, your account must have an amount not less than that indicated in the "cost" column. The tariff for the next accounting period must be selected in advance, before the accounting day, otherwise the current tariff will be extended.
Suspension of Services
Tariff "Blocking" (port reservation)
The "Block" tariff is activated automatically if there is not enough money on the account to start a new accounting period. You can also install it yourself. The maximum validity period of the tariff is 2 months. For the duration of the blocking, the port is reserved, the credentials and the subscriber's ip-address are saved. The blocking is installed free of charge. Being blocked is free. You can exit the block any day and switch to any current tariff. The blocking can be exited in two ways: in the first case, the accounting period from the date of entry into the blocking and payment is made for the duration of the blocking at the selected tariff, in the second, a new accounting period begins from the date of exit from the blocking and payment for the "Exit blocking" service is made for 100 rubles. The way to exit the lock is determined by the user (through a personal account) for each specific case.Conditions for early recalculation of subscription tariff plans
The subscription fee when using subscriptions is valid for a one-time full payment of the selected tariff. If you refuse to use the tariff before the expiration of the paid period, recalculation is made according to standard conditions use (Regular tariff for 1 month).Early termination of the contract
Connecting to the network for the promotion is free when you deposit any amount from 1000 rubles to. Money is credited to your account and spent on the Internet at any tariff you choose. In case of termination of the contract before spending the funds made as an advance payment, the subscriber pays the connection cost in accordance with the current connection tariff (1000 rubles), when using an unexpired subscription, recalculation is made in accordance with the conditions for early recalculation of subscription tariff plans. Refunds from the account are made at the request of the subscriber in central office within 14 days against receipt of funds.Return of borrowed equipment
The subscriber has the right, within 14 days, to return the equipment taken from the Company without traces of operation, in its original completeness, salable condition and with a full set of documents for any reason, while the company returns the funds paid by the subscriber in the amount of 100% to the subscriber's personal account. All goods are subject to return, i.e. the main product, its components and accessories (power supply, remote control, connecting wires), packaging, instructions and warranty card. If the completeness is not observed when returning the goods, the subscriber pays for the missing set in accordance with the established cost specified in Art.TV tariffs:
| TV channel package | Price, RUB/month |
| On-air channels | 0 |
| Knowledge of the world | 0 |
| Movie | 0 |
| News and business | 0 |
| Music | 0 |
| Sport | 0 |
| children | 0 |
| For adults | 0 |
| Entertainment channels | 0 |
| HD | 0 |
Connection
Tariffs for private houses:
Unlimited tariff plans for connection via PON technology:
| Speed |
Price, RUB/month |
Price, rub./year. |
Dedicated IP address |
| 10 Mbps | 1190 | 11880 | 150 rubles/month 500 rubles/6 months |
| 20 Mbps | 1490 | ||
| 30 Mbps | 1700 | 18360 | |
| 50 Mbps | 2000 | 21600 |
A dedicated IP address is provided free of charge.
The cost of connection is from 25,000 rubles. *
Smile is a Moscow telecom operator that, after nine years of independent existence, has joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote management of services.
Possibilities of a personal account
Customers who have connected a telephone connection, Internet or digital TV with a provider are allowed to conduct operations on the subscriber's personal account through the Smile personal account, for example:
- View information on the contract and connection.
- Set up auto payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic used (for the Internet service from Smile).
- Extend the use of the service not paid on time for 5 days by activating the "Promised payment" option.
Registration and login to your personal account
The Smile official website allows new subscribers to inform the operator of their interest in its services through an electronic form accessible by the "Connect" button. Filling out the form will not take more than five minutes - the client only needs to indicate the name, mobile number and, if desired, email, and check the boxes next to the required services from the proposed list. Employees of the company register and process the application, and the client receives back call, during which all the details of the connection are discussed.
After the service is activated, the subscriber receives an information card with identification data - a password and login, which is a pass to Smile's personal account on the provider's website.
All subscribers use a single authorization form, but their credentials differ in prefix. Telephony service users log in using a tel* format login, the TV service user account is protected by a login with the *iptv prefix, no prefix is required for Internet accounts, and the login matches the username to establish an Internet connection. In addition to login obligatory means identification of the client for access to the personal account is a password that is initially issued by the operator, but can be changed on the very first visit to the account.
When access to the Internet is blocked due to a zeroed balance, the user can establish a connection under the login card or 1 and the password carduser or 1, after which he has the opportunity to log in to his personal account using his usual data.
- Official site: http://www.smile-net.ru
- Personal Area:
We will help you solve the problem related to network operation. Thanks to the activities of a reliable Internet assistant, you will be able to do your own “work on the bugs”, set up the necessary equipment and much more.