There are many people who want to get a job as a tourism manager in Moscow today, because many want to have a position, at least a little, at least indirectly, related to popular resorts and travel to any corner of the world. Tell clients about the features of tours, the beauties of distant countries, interesting vacation options, exciting excursions. Those who have just recently received a diploma, or transferred to part-time studies, are usually looking for tourism manager jobs with no experience.
Tourism managers compose tours, gather groups, communicate with clients, selecting suitable tours and vouchers for them. Their work is directly related to communication and the choice of resorts. Therefore, there are so many young people who want to become an assistant tourism manager in Moscow.
Wage level
The histogram shows the change in the level of the average wages Professions Tourism manager in Moscow:
Salary level of a tourism manager in other cities of Russia:
Trud.com - first aid in finding a job
You can always find interesting job offers in a travel agency on our employment portal. Without days off and holidays, 24 hours a day and seven days a week, Trud offers applicants the largest database of real and current vacancies in Moscow companies. We collect job advertisements for you from all job sites. We do not limit our information base, replenishing it with all vacancies from all verified and reliable sources - electronic employment publishers. Thus, thanks to the centralization of information from various sources, we managed to create the largest database of vacancies, which is beyond the power of a single portal.
The number of vacancies in the profession Tourism manager in % by salary ranges in Moscow:
Moreover, each visitor can use the services of "Trud" absolutely free of charge. You don't have to pay a dime to find out which companies are looking for tourism managers. We are not intermediaries, so we always open the name of companies and coordinates. Choose the most interesting vacancies for yourself, taking into account all your requirements. After all, we have enough job offers to go through vacancies in search of the optimal one. To the delight of students and those who have just graduated from the university, we have not only tourism vacancies for already established professionals, but also options from travel agencies for training and subsequent employment. To get a better chance of working as an internal or external tourism manager, we advise you to send your resume to several companies at once. In addition, you will be able to find out more details about the proposed job at the interview and, perhaps, it will turn out to be much more attractive to you.
Olga Grafskaya, CEO tourism bureau "Bonjour Travel"
Looking for travel job
Work in tourism attracts job seekers with the opportunity to see the whole world. I almost always hear this from novice employees. Experienced employees are willing to argue that not everything is so fabulous. Any, even the most expensive medal has flip side. Our foreign partners arrange so-called information and study tours for employees of travel agencies. I must say right away: there are never free tours, and the conditions are completely unroyal! The meaning of such trips is to see with your own eyes what we offer customers, to get personal experience and express an opinion that is far from the phrases from the advertising booklet.
Such tours are organized out of season, and these trips are very difficult. Every day, the agent inspects several hotels, and in countries of mass tourism it comes to several dozen. Your head is spinning and you start to get confused. Experienced specialists make notes, comments for themselves, someone takes photos or videos. And newcomers just walk, look and admire. And in the end, they can't remember anything. For rest, one day is usually left, the rest of the time is working. Partners look at how someone behaves on such tours, and if they understand that the agent is incorrect, he can be blacklisted and will not be invited to the next round. It is possible to travel around the world, but if an employee is constantly traveling, when will he work?!
Who and why works in tourism
The labor market in tourism, like many others, is also experiencing a shortage of personnel. It is divided into two parts: these are young girls with no experience, who believe that there is nothing difficult in this area, and experienced professionals who have worked in the industry for more than one year. The disadvantage of the former is not even in the lack of experience, but in the fact that many do not want to learn.
People from the second category do not need to be trained, they come with a client base, which is good for the head of the agency, but there is a minus here too. Such an employee wants to receive exclusive working conditions. They may not bring direct losses to the director, but the profit for the agency will be zero, since the manager who brought the client will get all of it.
Fabulous salaries in tourism are rare. There is a twofold situation on the market: on the one hand, there is a glut of supply, on the other hand, there is a reduction in the industry as a whole. Therefore, the range of salaries for a tourism manager is from 20 to 60 thousand rubles. But it all depends on the person and his desire to earn.
The perfect travel agent resume
The most important thing in the resume of applicants in the field of tourism is work experience. But this does not mean that I will not accept a person without experience. It is important for me that the employee was interested in earning, not getting.
Template phrases are often written in the resume: purposefulness, responsibility, career opportunities. You can look through dozens of profiles and not find a single worthy candidate. How can you talk about something serious career growth at a travel agency? This work is very interesting, despite all the difficulties that you have to face every day. The increase in wages in tourism depends not only on the management, but also on the employee himself. At the interview, I ask the question: “Are you ready to put in the effort to attract new customers? If so, which ones? If not, why not? Many applicants are willing to receive a small fixed payment and do nothing more. I will refuse such an employee.
Personal qualities for professional growth
In tourism, attentiveness is very important, because an insignificant mistake only in writing the personal data of tourists can lead not only to a fine, but also to the threat of disrupting the trip.
An important role is played by punctuality, the desire to develop independently and constantly learn. Exploring new countries, sightseeing routes - isn't it interesting?
And, of course, responsibility is extremely important! Here is an example, or rather, my nightmare, which, I really hope, will never happen in practice. A tourist must fly away on a long-awaited vacation and he needs to get a visa. The employee scrupulously fills out all the documents and takes them to change. On the way, he loses his tourist passport. You can borrow money and pay for a tourist, but what to do with a lost passport?! To say that after this trust will be lost is to say nothing!
Learn to travel and sell travel
A travel agent can get an education in specialized higher educational institutions. When there was a tourism boom, there were many educational courses for tourism. Now the industry is in decline - not only travel agencies are closing, but also educational institutions. But the presence of a diploma, unfortunately, does not mean anything.
Tourist routine
In fact, a travel agent has a lot of responsibilities: from keeping the workplace clean to being ready to answer their clients at any time of the day or night. The motto of our agency: "Your personal consultant 24 hours." The schedule of the agent is irregular, especially during peak seasons. In the off-season, the load is less. I do not force all employees to be at the workplace when there is no load. Someone is engaged in self-development, someone comes up with methods to optimize their work and attract new customers. I welcome and encourage this.
Each agency has regular clients, and we maintain their files. We store all the data so that each time you do not ask to send the same documents. We keep a history of trips, wishes, comments. Our regular customers do not need to explain what they want to get from the rest. They only say dates and wishes for choosing a country. Everything else is our job. Moreover, this part of the routine duties is the most creative, it provides an opportunity to please and surprise the client, to guess his desires.
Nothing to hide
In other industries, the practice of non-intervention of a specialist in a client's decision has been adopted. We have it the other way around. If it's about regular customers, then I already know what they need, and I advise based on their preferences. But if the client chooses a country or a hotel himself, I will definitely talk about the nuances that can ruin a vacation or upset a tourist. But I never insist. This is a personal choice of a person, and it must be reckoned with.
For example, a couple of years ago, several of my clients wanted to New Year go to Egypt. I did not refuse them and lose clients. The result, I think, is well known. The Egyptian direction was closed, and it was necessary to resolve the issue of a return Money. You could say: "Do it yourself, you chose this country, now these are your problems." But I can't afford it, and for several months I fought with partners for the return of the funds of my tourists.
nervous work
Difficult clients have always been and always will be. It is very hard with people who are used to criticizing everything and seeing the bad even where there is none. It is difficult with those who first ask a question about the size of the discount, without even saying what they want. Any work should be financially rewarded.
Now on tourism market very difficult situation. The crisis, sanctions, imperfection of legislation and, unfortunately, dishonesty and financial unscrupulousness of partners have a very negative impact on the position of the agent in the market. After all, a tourist comes to the agency and trusts us, but we are not the last resort and cannot control or influence all the links that are involved in this process. Unfortunately, this cannot always be explained, and some colleagues meet with their clients in court, although the agent did his job at 100% and even more. But the argument is simple: "We came to you, so you are responsible for everyone."
Profession without career
The job of a manager is a bit of a chore from a technical point of view. But it is very diverse: new clients, new requests, new countries, new hotels. Career development occurs in a horizontal plane. There is no step-by-step promotion from an ordinary employee to the director of your own agency. Can't name it career prospect, I think rather a transition to new level. It is not enough for the director of the agency to have knowledge of tourism alone, he must understand both accounting and legislation, and know the work of a manager. You can hire employees who will be responsible for a certain segment of the work, but this is financially expensive. I know a few examples former directors agencies that closed their companies and went back to hired employees, because they did not want a huge responsibility on their shoulders.
Sometimes employees leave. Someone - to larger agencies, someone - to a tour operator, and someone, completely disappointed, - in general from tourism. Some do not want to hear about tourism anymore, others remember this experience with warmth!
One of my partners had a travel agency in another country. Everything got tired, and she closed it. She went to rest in Georgia, and fell in love with this country so much that she stayed there and discovered ... yes, yes, tourist agency! She studied the history of Georgia and herself, as a director, often accompanies groups as a guide.
"Jobs for the Young"?
Many people think that a tourism manager is a job only for young people. But I do not agree that in tourism, employees over forty years old are rare specimens. On one information tour, I met an agent who was 72 years old! She has more enthusiasm and energy than some young girls. I have a lot of respect for these people.