What is ethics? Ethics rules. Moral standards of human behavior. Moral and ethical standards What relates to the norms of ethics

Ethics behavior is the secret of well-being in any society

Hello friends, guests and regular readers of my Blog. Have you ever denied yourself something because you feared that the result of your action, or even the action itself, would be judged by others? I decided today to discuss with you the ethical standards of human behavior.

Let's start with the simplest

You can imagine that we all live in a huge hostel, where the rooms are our personal space, and everything else is a place. common use. In order for life not to turn into a nightmare, going beyond our rooms, we all must follow certain, both vowel and unspoken rules - social norms society.

Social norms can be divided into:

1. ethical
2. Legal
3. religious
4. Political
5. aesthetic

With the development of all mankind, almost each of these norms has changed. The changes practically did not affect only ethical norms, as an unshakable foundation in human relations.

Ethical standards of conduct

Let's see what ethical standards are and what they are. Ethics (from the Greek etos, custom) is a branch of philosophy that studies morality.

It is believed that the first who decided to combine several concepts of human behavior under one word at once was the well-known Aristotle. In his treatises, he proposed the concept of "ethics" as "virtues or virtues that are manifested in human behavior." In his opinion, ethics should help to understand what actions are permissible and what are not.

In a nutshell, today ethical norms are understood as a set of values ​​accumulated by society and the moral obligations of a person in relation to both these accumulations and to society itself as a whole.

Rules of etiquette, culture of behavior, morality - all these are ethical norms of behavior, which are the regulators of relations. They affect absolutely all interpersonal actions between people: from simple friendly communication to a large set of corporate or corporate rules. professional ethics.

The main secret of well-being in any society is a single rule for all: “Do towards others the way you want others to do towards you!”

Informally, the norms of behavior are divided into types:

• Real ones are, in fact, any actions that a person performs;
• Verbal is a verbal or verbal form of communication.

These two concepts are inseparable from each other. It is unlikely that you will be considered polite if your word, even if it is very cultured, runs counter to uncultured behavior. Imagine a person who greets you, while juicy picking his teeth with a fork. Not very nice, right?

Everyone has their own limits of ethical standards, they depend, first of all, on the people around them, the level of upbringing and education. The standard of cultural human behavior is when ethical norms cease to be rules and become personal norms, inner convictions.

Etiquette as a set of rules

The rules of etiquette also dictate the scope of our behavior. Remember, most recently we talked with you about. Etiquette is nothing more than the very necessary template that regulates our communication with each other.

If you accidentally step on someone's foot, you will apologize, a polite man will open the door in front of a woman, and having received change in the store, we all say "Thank you." The way we follow the norms of behavior, including etiquette, can characterize us as a cultured or uncultured person.

Personal and general

Interestingly, in different countries ethical standards of behavior are different. For example, in Spain, just entering the elevator, from everyone who is already there you will hear a friendly "Hola". In our country, the unreasonable greeting of complete strangers is not practiced in society. And no one will be offended by you if you, having entered the locker room of the pool, do not start shaking hands with everyone. That is, our traditions of communication are completely different.

This is another principle of dividing ethical norms - personal and group.

"I'm an artist, that's how I see it!"

Personal norms are what I talked about above - our internal framework, conditioned by society, upbringing and education. This is our inner world, self-awareness. Following personal ethical standards can be defined as the level inner dignity. For example, only you decide whether you can throw an ice cream wrapper into the bushes if no one sees you.

group behavior

All mankind, one way or another, is united in groups. From a family or a team at work to a whole state. From birth, a person belongs to a society, and cannot but obey certain rules. Including ethical standards of conduct. Group ethics are the rules of interaction within such a group.

Once in any team, a person is forced to accept the generally accepted rules in this society. Remember the saying - with your charter, you don’t go to someone else’s monastery? This is a reference to group ethics. Moreover, each team, as can be seen from the example above about greetings in Russia and Spain, has its own principles of communication: including linguistic or even moral ones.

You will say: norms, patterns, rules, limits - where is the freedom? We live in a society where the limits of our freedom are strictly limited by the limits of another person's freedom. That's why rules are needed. They are easier to live with.

Every kind of human professional activity correspond to certain types of professional ethics with their specific features:

Medical ethics (set out in the Code of Ethics of the Russian Doctor, 1994).

Professional ethics of a journalist.

Business (economic) ethics is a set of norms of behavior of an entrepreneur, the requirements imposed by a cultural society on his style of work, the nature of communication between business participants, their social appearance.

Theft, greed, selfishness;

Talkativeness, disclosure of private information about clients, discussion with anyone of their shortcomings and weaknesses;

Intransigence, the desire to take over the client, to subordinate his interests to his own.

Should not strive for in order to remake or re-educate customers during the service - they must be accepted as they are. Serious mistakes of novice workers in the field of social and cultural services and tourism are often associated with resentment, with excessive ethical requirements in relation to customers, which indicates the personal vulnerability of the nature of such workers.

In the field of social and cultural services and tourism the importance of ethical standards is felt not only in the interaction of workers with consumers, but also workers among themselves. At the enterprise, the moral climate is of particular importance, where there are no conflicts, there are no humiliated, irritated, indifferent people, but everyone treats each other with respect and attention. It is important to create an atmosphere of mutual assistance in the team, the ability of employees to work together, as well as in special service groups (in a team).

Also, ethical standards in relationships with partners and colleagues include:

Maintain professional unity;

Cares about the prestige of the profession;

Maintain the standard of service relations;

Respect the right of colleagues to a reasoned refusal.

All this helps to achieve a common goal: to achieve effective customer service.

To unethical actions specialist with a clear violation of the law include the falsification of documents sent by services state regulation, embezzlement of funds, racial discrimination and sexual harassment in the workplace.

Principles- this is abstract, generalized ideas that enable those who rely on them to correctly shape their behavior, their actions in the business sphere. The principles are universal.

An employee of the service sector must observe the following principles in his work:

1. The main ethical principle is principle of humanism, meaning the recognition of a person as the highest value, faith in a person, his ability to improve, the demand for freedom and protection of the dignity of the individual, the idea of ​​\u200b\u200bthe human right to happiness, that the satisfaction of the needs and interests of the individual should be ultimate goal society. The humanistic principle contains the oldest normative moral requirement, called the "Golden Rule".

It is formulated in a positive form: "do towards others as you would like them to do towards you", or in negative form: "do not act ...", etc. In a Russian proverb, it received the following interpretation: "what you do not like in others, do not do it yourself." The "Golden Rule" contains the humanistic idea of ​​the equality of all people. It means the right and duty of the individual to take responsibility for their actions, contributes to the development of the desire to put oneself in the place of another.

2. The principle of impartiality in relation to the client and the desire for objectivity in making various decisions.

3. The principle of focusing on the client, taking care of him.

4. The principle of precise performance of professional duties.

5. The principle of showing respect for one's profession and for people with whom one has to come into contact in the performance of professional duties.

6. The principle of striving to improve their professional activities.

7. The principle of confidentiality, non-disclosure of personal information obtained in the course of professional activities.

8. The principle of avoiding potential and obvious conflicts between employees, with management and especially with the client.

In their work, one should not allow the emergence of off-duty relationships with clients or colleagues, managers or subordinates;

You should observe the principle of collegiality and not discuss your colleagues or subordinates in the presence of clients, partners or other persons;

It is impossible to allow a disruption of an already accepted order by refusing it in favor of another (more profitable) order;

Invalid discrimination clients, partners, colleagues or subordinates based on gender, race, age or any other characteristic.

In the textbook Solonitsina A.A. "Professional ethics and etiquette" lists the following professional ethical principles:

Essence of the first principle comes from the so-called gold standard: “Within official position never allow in relation to his subordinates, to management, to colleagues of his official position never to allow in relation to his subordinates, to management, to colleagues of his official level, to clients, etc. actions that you would not want to see in relation to yourself.

Second principle: justice is needed in providing employees with the resources necessary for their official activities (cash, raw materials, material, etc.).

Third principle requires mandatory correction of an ethical violation, regardless of when and by whom it was committed.

Fourth principle- the principle of maximum progress: official behavior and actions of an employee are recognized as ethical if they contribute to the development of the organization (or its divisions) from a moral point of view.

Fifth principle- the principle of minimum progress, according to which the actions of an employee or organization as a whole are ethical, if they at least do not violate ethical standards.

Sixth principle: ethical is the tolerant attitude of the employees of the organization to the moral principles, traditions, etc. that take place in other organizations, regions, countries.

Eighth principle: individual and collective principles are equally recognized as the basis for the development and decision-making in business relations.

Ninth principle: you should not be afraid to have your own opinion when solving any official issues. However nonconformism* as a personality trait should be manifested within reasonable limits.

Tenth principle- no violence, i.e. “pressure” on subordinates, expressed in various forms, for example, in an orderly, command manner of conducting an official conversation.

Eleventh principle- constancy of impact, expressed in the fact that ethical standards can be introduced into the life of the organization not by a one-time order, but only with the help of ongoing efforts on the part of both the manager and ordinary employees.

Twelfth Principle- when exposed (on a team, an individual employee, on a consumer, etc.), take into account the strength of possible counteraction. The fact is that, recognizing the value and necessity of ethical norms in theory, many workers, faced with them in practical everyday work, for one reason or another, begin to oppose them.

Thirteenth Principle consists in the expediency of advancing with trust - a sense of responsibility of the employee, to his competence, to a sense of duty, etc.

Fourteenth Principle strongly recommends striving for non-conflict. Although the conflict in the business sphere has not only dysfunctional, but also functional consequences, nevertheless, conflict is a fertile ground for ethical violations.

Fifteenth Principle- freedom that does not restrict the freedom of others; usually this principle, although in an implicit form, is due to job descriptions.

Sixteenth Principle: the employee must not only act ethically himself, but also promote the same behavior of his colleagues.

Seventeenth principle: don't criticize your competitor. This means not only a competing organization, but also an “internal competitor” - a team of another department, a colleague in which one can “see” a competitor.

These principles should serve as the basis for the development by each employee of any company, organization of their own personal ethical system.

communication business etiquette

Human communication is based on some ethical principles, norms and rules. Without their observance, communication will slide to the satisfaction of one's own needs, which will lead to the destruction of relationships between people.

The main thing in business communication is the exchange of information that is significant for the participants in communication. In order for communication to be effective and contribute to the achievement of the goals of its participants, it is necessary to clarify the following questions: a) what are the means of communication and how to use them correctly in the process of communication; b) how to overcome communication barriers of misunderstanding, to make communication successful.

Ethics speech communication determined by the culture of speech. Ethics prescribes to people the rules of moral behavior, etiquette determines the manners of behavior in certain situations and specific formulas of politeness. A person who observes etiquette, but violates the ethical standards of communication, is hypocritical and deceptive. Ethical and highly moral behavior with non-compliance with the rules of etiquette from the outside also looks rather strange and does not inspire confidence.

The concepts of ethics of speech communication and speech etiquette must be considered together. The basic ethical principles and moral norms of communication are always considered along with specific rules for conducting a conversation: a greeting, a request, a question, gratitude, farewell, etc. And if with speech etiquette almost everyone is familiar (the ways of greeting, gratitude, congratulations, expressing gratitude and sympathy, etc. are familiar to many), then we often forget about ethical principles and norms.

The main function of business etiquette can be defined as the formation of such rules of behavior in society that contribute to mutual understanding of people in the process of communication.

Business Etiquette is based on the same moral standards as secular:

• - politeness;
• - tact;
• - modesty;
• - correctness;
• - nobility;
• - accuracy.

Politeness - required condition business communication which is an expression of respect for a person. To be polite means to be kind.

Tact is a sense of proportion observed in conversation, in personal and official relations, the ability to feel the boundary beyond which, as a result of our words and actions, a person experiences resentment, grief, and sometimes irritation. A tactful person always takes into account specific circumstances: the difference in age, gender, social status, the place of conversation, the presence or absence of strangers. Respect for others is a prerequisite for tact, even between good comrades.

Modesty - restraint in assessing one's merits, knowledge and position in society. A modest person never strives to show himself better, more capable, smarter than others, does not emphasize his superiority, his qualities, does not require any privileges, special amenities, services for himself. At the same time, modesty should not be associated with either timidity or shyness, since these are different categories.

Correctness is neutral, formal, restrained, dry politeness. The ability to behave with a focus on the generally accepted rules of decency in any circumstances, including in conflict situations.

Nobility is the ability to perform disinterested acts, not to allow humiliation for the sake of material or other benefits.

Accuracy - the correspondence of the word to the deed, punctuality and responsibility in fulfilling the obligations taken in business and secular communication.

Business etiquette implies respect and courtesy

attitude towards people; certain forms of acquaintance, address and greeting; rules of conversation, conversation and negotiations, etc.

There is a so-called Golden Rule communication, the essence of which is that others should be treated the way you would like others to treat you. This rule can be extended to any situation. Based on this, the following basic ethical principles of communication are considered:

• - altruism (willingness to sacrifice something for the sake of another),
• - virtue (establishing relationships with others from the standpoint of good and good),
• - exactingness (making demands on oneself and others to fulfill a moral duty, responsibility),
• - justice,
• - parity (equality between people), etc.

Thanks to benevolence, sincerity and openness, trust arises between people, without which communication is impossible. The following moral qualities of a person are also manifested in communication: honesty, truthfulness, kindness, respect for others, concern for others, politeness, etc.

The ethical principles of communication also affect the content of the speech itself. It should be logical, understandable to both parties, polite, meaningful, truthful and expedient. The question of brevity as the sister of talent, everyone decides for himself. To some, a short speech seems unnatural (it depends only on the personal characteristics of a person).

Ethical norms of communication can be conditionally divided into mandatory and recommended. Obligatory ethical norm is observance of the principle "Do no harm". In order not to cause harm to a person through communication, it is important to restrain negative emotions, not to offend another, not to humiliate, not to be rude and not to envy.

Ethical norms are also determined by the motives of communication:

• - emotionally positive motives;
• - emotionally neutral motives;
• - emotionally negative motives

Motives are emotionally positive - to bring joy, to satisfy the interlocutor's need for understanding, respect and love, to interest.

Emotionally neutral motives - to convey information.

Emotionally negative motives - to be indignant in response to a bad deed, to express anger at injustice.

All of them are considered ethical because they are based on high moral motives. But when a person proceeds from base motives (to deceive another, to take revenge, to spoil the mood), this is not ethical, although it can be dressed in an acceptable form.

The principles of business communication ethics are a generalized expression of moral requirements developed in the moral consciousness of society, which indicate the necessary behavior of participants in business relations.

There are six basic ethical principles of business conduct.

• - punctuality;
• - confidentiality;
• - courtesy, goodwill and friendliness;
• - attention to others;
• - appearance;
• - literacy.

Punctuality - (do everything on time). Only the behavior of a person who does everything on time is normative. Being late interferes with work and is a sign that a person cannot be relied upon. The principle of doing everything on time extends to all service tasks. Experts who study the organization and distribution of working time recommend adding an extra 25% to the period that, in your opinion, is required to complete the assigned work. Violation of this principle is considered as disrespectful to the host, which may affect the course of the subsequent conversation.

Confidentiality (don't talk too much). The secrets of an institution, corporation, or particular transaction must be kept as carefully as personal secrets. You should not retell to anyone what you heard from a colleague, leader or subordinate about their official activities or personal life.

Kindness, kindness and friendliness. In any situation, it is necessary to behave with clients, customers, buyers and colleagues politely, affably and kindly. This, however, does not mean the need to be friends with everyone with whom you have to communicate on duty.

Attention to others (think of others, not just yourself) should extend to colleagues, superiors and subordinates. Respect the opinions of others, try to understand why they have this or that point of view.

Appearance (dress appropriately). Main Approach- fit into your work environment, and within this environment - into the contingent of workers at your level. It is necessary to look the best way, that is, dress with taste, choosing a color scheme to match your face. Carefully selected accessories are of great importance.

Literacy (speak and write well). Internal

documents or letters sent outside the institution must be written in good language, and all proper names are transmitted without errors. You can not use swear words; even if you just quote the words of another person, they will be perceived by others as part of your own lexicon.

These principles are present to varying degrees and are recognized as fair in various business cultures. fundamental principles in the business world are: responsibility, respect for human dignity and the interests of those involved in business.

The ethics of business communication should be taken into account in its various manifestations: in the relationship between the enterprise and the social environment; between enterprises; within one enterprise - between a leader and subordinates, between a subordinate and a leader, between people of the same status. The task is to formulate such principles of business communication that would not only correspond to each type of business communication, but also not contradict the general moral principles of people's behavior.

When the ethics of verbal communication is not respected (a person is rude, insults, opposes himself to others, imposes his own opinion on others, etc.), this leads to damage both for the speaker and for the listener. A moral person always experiences shame, not only when he himself voluntarily or involuntarily does something unethical, but also when others do it. In addition, non-compliance with norms and rules can lead to disruption of communication, the emergence of barriers and interference in communication.

Along with general ethical principles, the business world has its own, additional rules and communication standards. The main difference between business communication and ordinary, everyday communication is the presence of a greater number of formalities. Almost the same laws and norms of morality apply here.

In morality there is no absolute truth and the highest judge among people.

You always need to start with yourself: we praise others, we make claims against ourselves; we do not make an elephant out of a fly in case of mistakes of others and do the opposite in relation to ourselves.

The moral attitude of others towards us depends only on ourselves.

The basic ethical principles of communication in the business world are considered not only in relation to any interpersonal interaction, but are also divided into vertical communication (subordinate-manager) and horizontal communication (employee-employee).

Any organization should strive to improve the ethics of communication: the development of ethical standards, the creation of special commissions on ethics, training and instilling ethical standards among employees. Thanks to this, the moral atmosphere of the entire enterprise will improve, which will lead to an increase in employee loyalty, the implementation of the right moral choice when making decisions, and strengthening the reputation of the company.

In any communication, with friends, relatives or colleagues, one must adhere to basic ethical norms and rules. This will allow you to build trusting relationships with others, give and receive support and help from them, satisfy your own and others' needs for respect, recognition and love. In order to educate a highly spiritual society, to pass on moral values ​​to other generations, it is worth starting, first of all, with oneself. Perhaps this small contribution of everyone individual person in their own development and education will change the world.

Communication of civilized people is impossible without ethical principles, norms and rules. Without having or not observing them, people would take care only of their own interests, would not notice anyone and nothing around, thereby losing their relationship with others. Ethical norms and behavioral rules contribute to the cohesion and unification of society.

What it is?

Ethics is a set of rules that determine the degree of adequacy of behavior during any interaction with another person. Ethical norms, in turn, just represent the norms, thanks to which human contacts become pleasant for everyone. Of course, if you don't follow etiquette, you won't go to jail, and you won't have to pay a fine, because the justice system doesn't work. But censure of others can also become a kind of punishment, acting from the moral side.

Work, school, university, shop, public transport, home - in all these places there is an interaction with at least one person or more. In this case, the following methods of communication are usually used:

• facial expressions;
• movement;
• Speaking.

Each of the actions is evaluated by strangers, even if they are not related to what is happening. The main thing is to understand that you cannot purposefully insult, humiliate and be rude to others, as well as cause them pain, especially physical pain.

Kinds

Ethical norms of communication are conditionally divided into two types: mandatory and recommended. The first moral principle forbids harming people. Contraindicated actions during communication - the creation of negative energy and similar feelings in the interlocutor.

In order not to create prerequisites for conflict, one should restrain negative emotions and understand that Every person has their own opinion and legal regulations not allowed to speak it. This attitude should apply to all people, and especially teenagers who are prone to excessive emotional outbursts in a dispute or quarrel.

At the same time, communication motives are the determining factor; they can also be divided into several types.

• Positive: in this case, a person tries to make the interlocutor happier, respect him, show love, understanding, create interest.
• Neutral: here there is only information transfer of one person to another, for example, during work or other activities.
• Negative: indignation, anger and other similar feelings - all this is acceptable if you have to face injustice. However, it is important to control oneself so that such motives do not turn into illegal actions.

Even the last point relates to ethics, like the rest, because all of the above is based on the motives of high morality. It is a completely different matter when a person is guided by base motives, wanting to commit deceit, revenge, or deliberately deprive someone of Have a good mood. This behavior is contrary to ethics, although it may have some exceptions.

Of course, general ethical principles apply to every person, no matter who he is, but the so-called business world has managed to create its own rules of communication, which must also be observed while in the appropriate environment. In fact, they differ only in the presence of a permanent formality. These rules sound very accessible.

• There is no absolute truth even in morality, and it is the highest human judge.
• If you want to change the world, start with yourself. Praising others, find claims in your direction. Forgiving the misdeeds of others, always punish yourself.
• It depends only on the person himself how he will be treated.

• develop special ethical standards;
• create personal commissions on ethics;
• properly train employees and instill in them respect for ethical standards and for each other.

Thanks to such decisions, a certain therapeutic effect is created for the entire team, helping to create or improve a moral atmosphere, increase loyalty and not forget about morality. The reputation of the firm will also improve.

Basic Rules

The concept of "ethics" and its rules should be known to all self-respecting people. Moreover, the basics of good tone are quite simple - remembering and observing them will not be difficult.

Communication in one's own home with relatives can be of any character acceptable to a particular family, however, when entering society, behavior with other people must comply with generally accepted standards. Many adhere to the statement that there is only one opportunity to make a proper impression on a stranger, and this is remembered with each new acquaintance. In order for everything to go well, it is important not to forget about the implementation of a few simple rules.

• It doesn't matter if it happens in cheerful company or at a formal event, strangers should first be introduced to each other.
• Names are a very important detail, so you need to try to remember each one.
• When a man and a woman meet, the representative of the stronger sex, as a rule, begins to speak first, but there may be an exception if he is a famous person or there is a business meeting.

• Seeing a significant age difference, the younger should introduce himself to the older one first.
• If possible, you should rise when an acquaintance occurs.
• When the acquaintance has already taken place, the one who is higher in rank or position in society or the older person continues the interaction. A different alignment is possible when an awkward silence occurs.
• If you had to sit down with strangers at the same table, it is necessary to make an acquaintance with those sitting nearby before the start of the meal.
• When shaking hands, the gaze should be directed into the eyes of the person opposite.
• The palm for a handshake is extended into vertical position rib down. This gesture shows that the interlocutors are equal.
• Gestures are as important a component of communication as words, so you need to follow them.
• Shaking hands with a glove is not worth it, it is better to take it off even on the street. However, women do not have to do this.
• After a meeting and greeting, they usually find out how the interlocutor is doing, or how he is doing.
• The content of the conversation should not touch on topics, the discussion of which will cause discomfort to one of the parties.

• Opinions, values, and tastes are personal things and should either not be discussed at all, or done with care so as not to hurt anyone's feelings.
• If you want to show your personality with better side, you can’t praise yourself, otherwise you will achieve the opposite result, since boasting is not encouraged.
• The tone of conversation should always remain as polite as possible. The interlocutor, most likely, is not to blame for the problems of personal relationships of another person, and a gloomy look will only repel and upset him.
• If the place of action is a company of three or more people, then you should not whisper with someone.
• After the end of the conversation, it is important to say goodbye competently and culturally in order to prevent an unforgivable violation.

Not only adults, but also children, from a conscious age, should know the listed rules that regulate their behavior in the future. To regulate ethics and good manners for your child means to raise him as a worthy person who will be accepted into society. However, you should not only tell the kids how to behave with other people. It is much more important to show it on own example, serving as proof of correct behavior.

Morality and etiquette

These concepts are a whole science of courtesy and politeness. Morality can also be called a code of morality and decency. All this affects the behavior of people, their communication and attitude towards each other. There are many historical examples of the management of a society especially interested in morality.

The ethical standards of service relations are based on universal human values, norms and rules of conduct, but have some peculiarities.
Business ethics in a broad sense is a set of ethical principles and norms that should guide the activities of an organization in the field of management and entrepreneurship.

It includes elements of a different order: an ethical assessment of both the internal and external policies of the organization as a whole; moral principles of members of the organization: professional morality; moral climate in the team; norms business ethics- Ritual external norms of behavior.
The level of moral development of both an individual and an organization as a whole is currently determined by an orientation towards the universal principles of justice, equality of human rights and respect for human dignity that were formed in the 20th century; the principle of benefit is the power of life.
Based on this, the organization is required to solve such social problems: improving the quality of life of employees, protecting environment; charity.

The general basis of professional ethics is the understanding of labor as a moral value, in contrast to the ancient idea of ​​labor as a measure of punishment, a curse.

Labor becomes a moral value if it is perceived not as a source of existence, but as a way of forming human dignity. individual morality in professional field It also presupposes an awareness of professional duty. Achieving success in any profession is associated with the definition of self-restraint, without which the professional realization of the personality is impossible and is expressed in the desire to form in oneself such qualities as discipline, organization, efficiency, accuracy, perseverance. The leaders of the organization are responsible for the realization of the professional capabilities of employees, their careers, and therefore for the social status and ethical standards of behavior.

Moral and business qualities people for the HR manager are the object of professional activity. They should contribute to the formation of the following qualities in their employees:
professional - professional level of knowledge, skills, abilities, knowledge of foreign languages;
moral and psychological as professional - purposefulness, endurance, honesty, adherence to principles, exactingness;
moral - kindness, humanity, dignity, respect for others, decency, courage, honesty, justice.

The administration needs to know what ethical standards are formed in the team. The work of the organization depends on their quality. The main task is to ensure that employees are not perceived as labor force, but as a person, with the same rights and dignity, as leaders, and labor relations were formed as a partnership. Labor Relations require from a person the tension of the mind, physical and spiritual strength. Many managers do not take into account the state of mind of their employees. In such cases, the employee cannot work for a long time and effectively. All transnational corporations of the world pay great attention to the issues of business ethics, and this is not accidental, since corporate morality makes it possible to strengthen the self-organization and self-discipline of employees.