Periodically, the intensity of traffic transmission decreases. It is necessary to consider what to do if Rostelecom's Internet speed has dropped, how to correct the situation. There can be many reasons: equipment deterioration, line problems, computer problems, etc. To normalize the data transfer rate, you should check the traffic using any of the available services. In most cases, the problem of lack of Internet is solved on its own.
If a available ways traffic recovery did not work, contact the operator and ask what to do next.
The conditions regulated by the tariff plan and prescribed in the contract do not meet the user's expectations. There are several reasons for this:
- an erroneous idea of the services offered by the provider, which is due to incorrect conversion of traffic units (MB, Mbps);
- a decrease in the speed of the Internet, which should initially be higher, this often occurs at the stage of the final application, which is facilitated by factors: restrictions imposed by the provider, subtleties of the server, channel bandwidth, network settings;
- the presence of OS applications that overload the system.
Services for operational testing
If Rostelecom's Internet slows down, speed problems are periodically observed, they use online services, or you can download a special program on your PC. Parameters that are checked:
- incoming data;
- outgoing data - the indicator is always lower than prescribed in the conditions tariff plan;
- packet data transmission time, while taking into account possible errors, the degree of congestion, and an interval of no more than 60 ms is considered sufficient.
How to measure the current speed through Speedtest?
If the Internet is slow, you need to take drastic measures, but first it is recommended to check how much the data transfer speed has dropped. You can test the connection using the Speednet service. This is the most popular way to test speed. Instruction:
- Turn off related equipment that is connected to the router.
- They close applications that put an additional load on traffic, since programs constantly access the data channel.
- The online PC check starts.
- Upon completion, the data must be checked, compared with the parameters stated in the tariff plan.
You can repeat these steps by first connecting the computer to the router directly. There is a possibility that in this case the parameter values will be different - higher.
Speed testing using the Rostelecom service
You must first turn off the related equipment that is connected to the router. If you are interested in the answer to the question why Rostelecom's Internet is slowing down, it is recommended that you first stop the applications. Then you need to go to the online service, start checking by clicking on the button in the working window. After a few seconds, the result will appear: information about the speed of incoming, outgoing data, as well as the waiting time for packet transmission.
Other services
Traffic is checked in other ways. Available services:
- PR-CY.ru;
- 2ip.ru;
- CYPR.com.
In this case, you should perform the preparation according to the above instructions. There is another way. To test the speed, open a command prompt and type:
- ping;
- ping and server settings (to be checked with the operator).
Why did Rostelecom's Internet speed drop?
If the traffic is slow, not only external factors: provider restrictions, overloaded server, etc. When Rostelecom's Internet speed drops, other reasons are also considered, including:
- breakdown of home equipment;
- incorrect browser settings;
- virus activity on PC;
- overloaded OS;
- processor malfunctions;
- weather conditions in the area.
First, the most probable factors are considered, each of the options is checked for compliance with reality.
ISP side problems
If Rostelecom's Internet speed has dropped sharply, and this has not happened before, the reason may be a break in the line, a hardware failure on the part of the provider, a change in settings, a server overload, or routine maintenance to improve the functioning of the service. In the case when the connection periodically disappears, but then restores itself, this may indicate an unstable operation of the provider's equipment. The connection speed rises to the declared speed shortly after the data transfer stops.
Router as the reason for slowdown
There are 2 main factors:
- failure of home equipment settings, which can occur due to frequent reboots, power surges, updates software modem
- if the speed periodically decreases, and the router was replaced the day before, the reason for the deterioration in the quality of communication may be the low bandwidth of this model of the device, since its parameters do not correspond to the characteristics of the connected cable.
Try to change the login password when connecting to the router, manually configure it.
Browser problem
As the computer works, temporary files accumulate, they should be deleted. The cache is being cleared. If the connection quality has deteriorated after updating the browser, the settings are reset. Conversely, when using old version browser, it should be updated. When connecting to the provider Rostelecom low speed the Internet may be the result of a personal change in the settings. If it was not possible to correct the situation, it is recommended to check the quality of the connection in another browser.
Viruses
When the Internet drops out or the data transfer speed decreases, you should run a PC scan program for viruses. The reason for the decrease in traffic is the loading of a personal computer with virus software. The fewer applications open at the same time, the faster the PC runs. Antivirus sometimes also creates an additional load, so it is recommended to turn it on periodically.
Traffic limit
If Rostelecom's Internet speed has dropped, you should study the terms of the tariff plan. The reason may lie in the restrictions imposed by the provider on traffic in different time intervals. To get unlimited access to the Internet, it is recommended to choose a different tariff. Otherwise, you should reduce the time spent in the network, which will allow you to save the declared amount of traffic and correctly distribute it.
Problems with the computer operating system
An OS failure can also be the cause: the PC began to work slower, the server response time increased, the speed dropped to a critical level, and the browser pages stopped loading. In this case, rebooting the OS will help. If possible, try connecting the router to another working computer. In the case when these manipulations provided access to the Internet, you will have to reinstall the OS on your personal computer.
Problems in the memory or processor of the PC
Overloading individual nodes can also be the reason for the decrease in Rostelecom's Internet speed. If the processor has weak characteristics, and in addition to that, a small amount of RAM is included in the PC, the personal computer will work slowly, which will also affect the speed of loading browser pages. In this case, it is recommended to review the capabilities of the PC; if necessary, individual nodes are replaced in order to increase its performance.
Weather
If Rostelecom's Internet speed suddenly drops, the reason may be strong wind, heavy rain, snowfall (depending on the time of year). Difficult weather conditions in the region lead to breakage of lines, collapse of poles, flooding of wells with communications. As a result, the user may be left without communication for several hours / days, it all depends on how quickly the line is restored. In this case, you can call the provider to find out the timing of the repair work.
How to increase the speed of Rostelecom Internet at home?
If a decrease in traffic is regularly observed, and sometimes it drops even lower, what to do in this case must be considered point by point:
- you should check the PC settings (browser settings, RAM, processor characteristics);
- the personal computer and router should be rebooted, at the same time you need to check the settings of home equipment;
- The PC must be scanned for virus software.
If there are no internal problems, you should call hotline operator. In this case, you can not only find out about the cause of the breakdown, but also clarify how much time it takes to restore the line. In the telephone mode, they also clarify whether the conditions of the tariff plan have changed. If this information is confirmed, the contract should be reviewed. If you wish, you can try to adapt to the new conditions.
Changing the tariff plan and connecting using new technologies
In the event that the provider has changed the terms of the tariff plan, other connection options are considered. In this case, you need to take into account your own preferences (traffic volume, data transfer intensity). In addition, today more efficient connection methods are used, for example, based on xPON technology. The ADSL standard is already outdated, it has been replaced by Ethernet, 4G, wi-fi. Each of these technologies needs to be considered.
Modern data transfer technologies are so advanced that everyone has long been accustomed to transmitting various digital information via an Internet connection. We communicate with friends using video and audio calls, send and download huge files, watch videos directly from website pages, play various online games or even surf the net. To perform such operations, a wide communication channel is often required, i.e., a high speed of the Internet.
Unfortunately, even the most advanced technologies fail from time to time. One of the most annoying problems that users have to face global network- slow internet. Why might this be happening? In fact, there are a lot of reasons why the connection starts to work poorly. Consider the most common of them.
Before proceeding with any programmatic actions, you need to make sure that the poorly functioning Internet is not caused by a hardware failure. If this is the situation in your case, the first thing you need to do is follow these simple steps:
If none of the above options apply to you, then the problem is most likely in the software.
Checking the system settings of the Internet connection
The reason why the Internet began to work poorly may be incorrect system settings. Often the reason for this is a slow proxy server through which the computer tries to access the network. To check this, you need to do the following (for example, Windows 7, 8):
If after that the Internet began to work faster, then it is clear why the braking occurred. A proxy server is a server through which a computer tries to access the network, i.e. traffic does not pass directly from the site to the user, but through intermediary connections. If the proxy is this moment works poorly, then the connection speed, as a result, will also be low.
What to do if it didn't help? Fortunately, we have a few more options in store why the Internet has become slow. Let's consider them.
Traffic leak
The options for solving problems listed above are the simplest and most obvious. The bulk of the reasons why a network connection starts to work very slowly lies in traffic leakage. This means that your communication channel is used by third-party programs or even other users. Let's figure out what to do in such situations.
The communication channel is clogged due to the fault of the programs
Exists great amount malicious (yes, and not malicious) programs that can download something in the background, i.e. without the knowledge of the user. And this can be verified. Applications that can track the actions of other programs on the network will come to the rescue. One of these is Networx.
With the help of this convenient and very simple program, you can not only measure the current speed of the Internet, but also view information about the current state of the communication channel. Networx shows in detail what programs are currently running on the network, and what speed they consume. To get this information, you need to do the following:
If you see a program using Networx that consumes a lot of traffic, just end it. Make it simple. Select the desired application, right-click on its name and select "End Application": 
It also happens that it is simply impossible to complete the application. This usually happens in the case of virus programs that block themselves. In such situations, there is nothing left to do, except to install an antivirus and completely scan the system.
Another reason why the Internet suddenly began to work very slowly is updating the antivirus or operating system. As you know, an antivirus program or system can be updated without any warning. In the first case slow speed the connection is fast, because the antivirus usually downloads small files. Things are different with updating the operating system - it can download rather bulky data, which is why the Internet will be very slow for a long time.
To test this, do the following:
- Go back to Control Panel.
- Find the "System and Security" section and go to it.
- Next, go to the "Windows Update" section.
- Here you will see if the system is currently being updated.
- If you see a picture similar to what is shown in the figure above, you just have to wait until the system downloads the updates completely or interrupt the process (if you really need high-quality Internet at the moment).
The slow speed of Internet access can often be due to the fact that the traffic goes to the communication devices of other users in the local network. Let's consider a similar situation.
Low speed due to user actions on the local network
If you are currently located, for example, in an office where all computers are combined into local network, then the fault of the slow Internet is most likely the actions of your employees. They may be downloading some files at the moment, which will affect the speed of the Internet on all computers on the network.
If you are using Wi-Fi, then the traffic may go to the side for the reason that someone knows the password from your wireless network and just use it at the moment. This can be checked, however, this will require the presence of certain skills in working with Wi-Fi routers.
Consider the situation with the TP-Link Wi-Fi router. First you need to go to the web interface of the device. To do this, in any browser, open the address - "192.168.0.1" or "192.168.1.1". If the router settings have not been changed by the user, then a small form will open for you to enter your login and password. Each router has different settings. In our case, this is the login admin and the password is also admin.
After entering the data in the form and clicking OK, we will get to the device web interface: 
Here we need to get information about users currently connected to the Wi-Fi network. In our case, you need to open the “Wireless Mode” item in the right menu, and then select “Wireless Mode Statistics”. 
Here is the information we need. We see that at the moment 4 devices are connected to the router, 3 of which are some other users.
Thus, we can conclude that now your Internet is being used on other computers. Perhaps they are the reason for the low speed of network access from your PC. In this case, you need to change the password from the Wi-Fi network.
In contact with
A WiFi connection may not always provide the same speed as a cable connection. Among the main reasons are incorrect router settings, conflicts with neighbors' access points, and the wrong choice of the location of the router. Speed is also cut when using outdated hardware or older firmware versions.
How to determine that WiFi speed is being cut
Internet providers indicate in the contract the maximum possible access speed. The actual width of the throughput channel is usually lower than the declared one. At home, it is easy to check whether this is due to restrictions on the provider's side or using WiFi. To do this, connect an Ethernet cable directly to the device from which you access the Internet.
Open the Speedtest online service in any browser and click "Begin Test". The site will automatically determine the nearest server through which the speed test will be performed. The computer will exchange data with the selected server to find out the current Internet speed. Wait until the end of the operation, then remember or write down its result.
Then connect an internet cable to your router, turn it on and connect to WiFi from the same device you tested the speed on. Open the site again and repeat the measurement. If the results of the first and second tests differ significantly, the speed is cut precisely because of the use of wireless internet.
Interference from neighbors' wireless equipment
Most often, this reason is apartment buildings with a large number of installed WiFi hotspots. The wireless network can operate in one of two bands: 2.4 or 5 GHz. The first option is more common. In this case, the actual frequency can be from 2.412 to 2.484 GHz in 0.005 GHz steps, depending on the selected channel.
The 2.4 GHz band is divided into 14 segments, but not all of them may be available for legal use in a particular country. For example, in the USA only channels 1-11 are used, in Russia: 1-13, in Japan: 1-14. Selecting an incorrect value may violate the laws of the state in which the equipment is operated.
If your neighbors' access points use the same channel as your router, interference (radio wave overlay) occurs. As a result, the speed of the Internet over WiFi is cut. It is recommended to analyze the current frequency congestion. The most popular software tool used for this purpose is the inSSIDer utility developed by MetaGeek.
Install the program, run the executable file and click the "Start Scan" button in the upper left corner of the program window. The graph on the right will display the found WiFi networks and the channels on which they work. Find the range that contains the fewest networks with a high level of reception, and then select it in the router control panel.
Note! The width of each channel can be 20 or 40 MHz. Only channels 1, 6, and 11 do not overlap. Use one of these values for the best network setup. You can also choose to automatically detect the least loaded frequencies in the router settings.
High band occupancy
In large cities, the number of available 2.4 GHz networks can be so high that changing the WiFi channel does not lead to the desired result. The data rate is cut even after selecting the freest segment of the frequency range. The optimal solution to this problem is the transition to the 5 GHz band, which has not yet received sufficient distribution.
Its use is possible on dual-band routers. Such routers create two networks at once, which have different names, encryption and authorization parameters. Client devices whose radio module supports 5 GHz operation will be able to connect to WiFi in this range. Legacy models will connect to the second network. With this scheme of work, a number of disadvantages should be taken into account, the main of which are:
- Smaller coverage area in the presence of obstacles due to physical properties radio waves of this length.
- Lack of compatibility with older devices.
- The high cost of dual-band equipment.
Router Issues
The main mistake made by users when organizing a home WiFi network is the wrong choice of the location of the router. It leads to poor signal reception on client devices, due to which the Internet speed is cut. You can specify the signal level by the number of marks on the WiFi icon located in the tray (lower right corner) of the Windows operating system. On mobile devices, the Internet connection status and signal strength can be checked at the top of the screen, in the notification bar.
It is recommended to install the router in the central room of the room where it will be used. This arrangement ensures a high level of WiFi reception in all rooms of the apartment or office. When installed in the corner of a room, remote rooms will not be able to connect to the wireless network or will receive Internet at low speed.
Important! The quality of communication with the router is also affected by the transmitter power, the number of installed antennas and the distance from working sources of electromagnetic radiation. To prevent Internet speed from being cut, try to install the router away from microwave ovens, refrigerators and other household appliances.
Also check the correctness of the WiFi mode selection in the router settings. It is responsible for the maximum data transfer rate and backward compatibility with older devices. For example, if "11b only" is selected, the WiFi speed will be cut to 11Mbps, while "11g only" will limit the bandwidth to 54Mbps.
You can enter the web interface of the router at the address indicated on its bottom panel. For TP-Link models, the desired parameters are selected in the “Wireless Mode -> Wireless Settings” section. The recommended values if there are older models on the network are "11bgn mixed" and "11bg mixed". If all home or office devices support the 802.11n standard, check the "11n only" box.
In the Wireless Security menu, set the security type to WPA/WPA2, as using the legacy WEP method cuts WiFi speed. Change the automatic encryption type selection to Advanced Encryption Standard (AES). It provides greater network security with less impact on data transfer rates.
Click the tab with advanced wireless network settings. On TP-Link it is "Wireless Mode -> Advanced Settings". Find and activate the "WiFi Multimedia" (WMM) option. This protocol allows you to set a high priority for multimedia traffic, thereby speeding up its transmission.
In the settings of the connected devices, you must also activate this function. Open Device Manager in the Control Panel of your Windows operating system. Find your network adapter and go to its properties. On the "Advanced" tab, select the line "WMM" in the list on the left. On the right, specify the value "Enabled" or "Enabled". Save the configuration by clicking the "OK" button.
Another parameter that you should pay attention to when configuring the router is the transmitter power or "Tx Power". This value is indicated as a percentage of the maximum power of the equipment. If the hotspot is far away, set it to "100%" to improve WiFi reception.
Outdated device firmware
Manufacturers of routers and other wireless devices regularly optimize their software to get top speed work. Download new version Firmware can be found on the Internet, on the developer's website. The update is performed by downloading the file to the device through the admin panel. Path in the menu of routers of various trademarks is different:
- TP-Link: "System Tools -> Firmware Update";
- D-Link: "System -> Software Update";
- ASUS: "Administration -> Firmware Update";
- Zyxel: "System Information -> Updates";
Advice! When installing software, consider the hardware version of the router. It is indicated on the sticker or in the documentation for the device.
On client equipment (laptops, computers and other equipment connected to WiFi), you should check the versions of network drivers. Windows OS allows you to update the firmware through the control panel, in the "Device Manager" section. Open the "Network adapters" tab and select the radio module you are using. In the "Driver" section, click "Update" and select to automatically search for software on the Internet. After that, restart your computer and connect to the wireless Internet again.
Tutorial video: How and why the Internet speed is cut over WiFi
Using optional equipment
If, after fixing all the problems, the Internet speed in remote rooms continues to cut, use additional equipment to amplify the signal. It includes: external antennas for routers, high-powered wireless adapters for computers, WiFi repeaters.
When choosing an antenna, consider the gain and type of connector with which it connects to the access point. Typically, manufacturers indicate a list of equipment recommended for use with certain device models. When connecting third-party antennas that have not been tested for compatibility, it may be difficult to further warranty service.
The repeater allows you to increase coverage and get high speed Internet even at a considerable distance from the router. Due to the use of a built-in power supply, such devices have a compact size. To use them, just plug the device into a power outlet and press the “WiFi Protected Setup” (WPS) button on the case. After that, the same button must be pressed on the router itself or a quick connection must be activated via the web interface.
Internet speed drops can be affected by:
- Extraneous programs running in the background and downloading updates
- Windows automatic update
- Viruses
- It could also be an ISP issue.
If the problem is not in the provider, then you need to do the following:
Press Ctrl+Alt+Delete (Task Manager appears)
Go to the "Processes" section
At the very first start of Windows in this window, on the Processes tab, as a rule, about 15-20 processes fit, the so-called system processes, which are required for the correct operation of the system. All further additions of processes are already user applications.
If you roughly remember what processes you usually have enabled, then you can "catch" the process that slows down the Internet speed.
If you don't remember, then experiment. All processes launched from the Admin (user), you can safely end
If suddenly after the completion of the process your computer rebooted, it's okay!!! Breaking the computer by terminating processes is also impossible!!!
If it doesn't help, then you should disable "Windows Automatic Update" if it is connected at all.
You also need to try disabling the Windows Firewall, which can also be found in the "Control Panel", which is launched from the "Start" menu
Disabling these services from the "Control Panel" items is not enough, you also need to disable them using the "Services" tool, from the "Administration" item on the "Control Panel":
You should check your computer with an antivirus, preferably even two.
First, check with a second antivirus
At the end of the scan, click "show a list of infected objects" or something like that.
Select all infected objects with checkboxes and delete ALL
After uninstalling, it will ask you to restart your computer, allow it.
ATTENTION: if the antivirus finds a virus in the drivers\str.sys folder, it will not be able to remove it, but you need to remove it
Internet speed has dropped - what is the reason and what to do.It's no secret that the Internet is one of the most important places in our lives. Without it, it is difficult to imagine many things that have become familiar to us. With its help, we communicate in social networks, make video calls, download movies and TV shows, play games, pay our current bills, study, work. To satisfy all cognitive needs, a fairly high-speed access channel is needed.
How to restore the speed of Internet access.
To date, the average speed of access to world wide web for residents of large cities reaches 100 Mbps. We are all so accustomed to a fast connection that we get nervous when something goes wrong. And modern websites are far from being as lightweight as they were 10 years ago. What are the reasons for slow internet speed? What can be done to improve it again? Let's look at the answers to these questions together.
Possible reasons for slow internet speed
All possible reasons can be conditionally divided into two groups: through the fault of the provider and related to your equipment. No matter how honest the provider is, the Internet speed can become much lower than stated or even completely disappear for various reasons. However, do not rush to call technical support, because the problem may be in your hardware.
IMPORTANT. If in the case of a provider, absolutely nothing depends on you, then if your router or network card does not work correctly, you can fix the situation yourself. Therefore, all advice will relate specifically to your network equipment.
Incorrect operation of network equipment
If you use a Wi-Fi router at home, then very often the problem may lie precisely in it. Some of the most popular reasons for its incorrect operation are overheating, dust on microcircuits, firmware failure. What to do in this case?
If even after resetting the Internet speed is low when connected through a router, there is only one way out - to buy a new device. If you live in an apartment, you can get by with an inexpensive device, it will serve you for more than one year.
Incorrect browser operation
If you notice a drop in Internet speed when working through a browser, this may indicate that it is time to clear the cache or install a new version. If you use the application very often, then over time a large number of temporary files accumulate in the system, which can significantly slow down the work.
