The rental of related equipment when ordering Smile services is not provided. But, before you connect the Internet through a provider, you can buy a router from company employees. And when choosing the “Internet + TV” package, the subscriber is provided with a set-top box absolutely free of charge. If the client has a cable from another provider that does not have serious damage, connect wired Internet Smile at zero price is possible through it. A new wire and work on its implementation are provided free of charge.
When using tariff plans digital internet Multiservice Networks LLC needs to take into account the following nuances:
- To pay for Internet services online through Smile in Moscow, there is a standard advance system that involves depositing a fixed amount into the account at the beginning of each month.
- Those who sometimes find it difficult to replenish the balance of their personal account on time can use the "Trust payment" option. It is available for a maximum of 3 nights free of charge on all limited and unlimited plans.
- There is no connection blocking. But you can simply not pay for the provider's services for 3 months. The company does not charge any fines, commissions, etc. for this. After that, you can even spend wired Internet Smile back to the apartment.
- Access to the Internet, suspended for non-payment, is resumed within 2-3 minutes after the funds are deposited into the account.
- To terminate the Smile Internet tariff agreement, you need to call the Service specialists technical support or contact them through the website.
- To top up your account, you can use Personal Area, using the Sberbank Online option, the Yandex Money and Web-Money systems, in the Svyaznoy and Euroset communication stores.
To learn how to connect unlimited Internet Smile in a private house or an ordinary apartment, customers can contact the Technical Support Service by phone around the clock or the Service Group individuals from 9:00 to 22:00, seven days a week. The provider's employees will tell you how much it costs to connect the Internet, as well as what tariff plans the most favorable price specifically for you.
An application for cable Internet connection Smile involves the provision of a personal Personal Account. Through it, you can replenish the balance, receive information on provider promotions, payment statistics, activate options and much more. A forgotten access password can be restored by calling the Technical Support Service. During the conclusion of an agreement with Multiservice Networks LLC for tariff plans for home Internet each client can optionally activate the service of SMS notifications about the status of the balance.
Smile is a new Internet provider that is gaining more and more respect from the consumer. The new network, which is developing its structure, already now boasts a large number of users who can be confident in the future.
Smile Internet - Personal Account
Just like many other providers, Smile provides access to the user's Personal Account, which simplifies everyone's life hundreds of times. A personal account will allow you to get online access to a number of services, which was previously impossible.
How to log in to your personal account
- To enter the Smile Personal Account, you will need personal data, namely login and password.
- We go to the official website of the provider http://www.smile-net.ru/, go to the section " Login to your personal account» Enter your data in the required fields, and get into your personal account.
Personal account functions Smile
The versatility of a personal account will make life easier for every user. What gives its use?
- First of all, the receipt by each user of personal information about the state of the account, all transactions that are carried out within the framework of the personal account, access from anywhere in the world, is convenient, isn't it?
- The second plus is Replenishment of the account by any means, whether it be a bank card, an online wallet, or even an SMS payment from a telephone account, also here you will find a personal account number and you can replenish the balance through the terminal.
- Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
- You can also view all information regarding the contract and connection.
- Technical support will help you solve all problems with the Internet connection as quickly as possible.
- Too complex password? You can’t remember and you have to carry notebooks with you all the time, change the password to your personal one, which you will like.
Official website of the Internet provider: www.smile-net.ru
Smile is a Moscow telecom operator that, after nine years of independent existence, has joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote management of services.
Possibilities of a personal account
Connected with the provider telephone connection, Internet or digital TV customers are allowed to conduct transactions on personal account subscriber through personal account Smile, for example:
- View information on the contract and connection.
- Set up auto payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic used (for the Internet service from Smile).
- Extend the use of the service not paid on time for 5 days by activating the "Promised payment" option.
Registration and login to your personal account
The Smile official website allows new subscribers to inform the operator of their interest in its services through electronic form available by clicking the "Connect" button. Filling out the form will not take more than five minutes - the client only needs to specify the name, mobile number and, if desired, email, and check the boxes next to the required services from the proposed list. Employees of the company register and process the application, and the client receives back call, during which all the details of the connection are discussed.
After the service is connected, the subscriber receives an information card with identification data - a password and a login, which is a pass to the Smile personal account on the provider's website.
All subscribers use a single authorization form, but their credentials differ in prefix. Users of telephony services log in using a tel* format login, Account TV service users are protected by a login with the *iptv prefix, no prefix is required for Internet accounts, and the login matches the username for setting up an Internet connection. In addition to login obligatory means identification of the client for access to the personal account is a password that is initially issued by the operator, but can be changed on the very first visit to the account.
| Speed | satisfactorily | |
| Availability | very bad | |
| Support | very bad | |
| Price quality | very bad | |
I'm afraid we'll have to part, I'm looking for a replacement
Connected to Infoline Smile for many years. They took the tariff for those times, not the cheapest, but did not use the whole package. The technical support was good, and everything worked - this is important for me, so I didn’t really think about saving.
Really loved Infoline and advised many.
The speed is 100 mb / s, although all the years the son complains that the actual one is much less, but it was enough for me, the provider did not particularly bother.
In August 2018, she nevertheless matured, changed the tariff to a reasonable one for 450 rubles, set up auto payment again and forgot.
Then I bought a new router up to 150mb/s.
Recently, since the fall of 2019, the Internet often fails, quite fed up different situations with the disconnection and freezing of films, though she did not complain, she endured.
Isn't it the ideal client?
But no, let's continue to test it :)
12/26/19 The Internet was disconnected due to lack of funds, I called the provider for 2.5 hours in the morning, to no avail.
As a result, she went to the trick, called sales, they are always in touch. They immediately picked up the phone.
The girl kindly said that I was missing 7 rubles. up to 480. Where did this price come from, I could not explain.
I had to go to the provider's website, I had not previously used my personal account (.
I didn’t want to pay in principle, because my tariff is cheaper.
In the support chat, I wrote silence, somewhere else in the same place, there is no answer.
Tired, resigned, paid.
In the evening, in my personal account, I saw an informative entry that the prices for tariffs are increasing from 2020, and along with the price, its speed is up to 70 mb / s !!! o_0
It was 100 and raised to 70! How so? Looks like I didn't know something about my tariff :(
Unfortunately, in my personal account there is only its name, without speed and price (which I subscribed to.
Claims:
1. quality has fallen (the least of what hurt)
2.technical support is virtually non-existent
3. without me they raised the tariff!
4. Delivered a lot of inconvenience by turning off the Internet. It's a shame that not because of a breakdown, but the inability to work with a client
5. The format of notifications is incorrect, if the client did not find out, then you did not try to notify him! And in this case should have tried!
4. Infa is incorrectly described on the site. For example, the tariff was raised from January, even December, not every layman realizes that it is time to pay more, even if he knows about the increase. Incorrect amount requests, you need to write in the format of the missing amount, and not the full cost of the tariff.
Did not find detailed information about my current rate, his real speed and the price I signed up for. Only the name of the tariff is indicated. Well, promotion news.
If you don’t want / can’t talk with a client, save money, if you want him to use his personal account, then learn to write in such a way that anyone, even an illiterate person, understands everything.
And the tariff increase must be notified in advance, the client has the right to choose!
You can’t set up a client like this, suddenly turn it off and keep silent, not give feedback!
I can overpay for years, deciding to do it myself, but when you decide to decide for me, even if it's 1 ruble... Here my patience ends.
Login 926263
Personal account 141616
Do not ask me to write to you, I have already tried to contact you so many times.
Smile is a company providing Internet access services, broadcasting digital TV channels, telephony to residents of multi-storey and private houses in Moscow and the Moscow region, as well as organizing virtual PBXs and video surveillance, developing public wi-fi networks in offices corporate clients. The geography of the provider's work covers the cities of Balashikha, Zheleznodorozhny, Lyubertsy, Korolev, Dzerzhinsky, Kotelniki, etc.
Since 2016, Smile has been part of the Virgin Connect international group of companies. On the official website of the company (www.smile-net.ru) there is a personal section for subscribers - a personal account. The service was created to remotely monitor the status of a personal account and manage connected options.
Registration in a personal account
Access to the personal account is provided to all customers who have concluded an agreement with the Smile provider for the provision of services for Internet access, connection to digital TV or telephone networks. Login and password to enter the system are issued along with other documents. Online registration on the site is not required.