Unsuitable goods can be returned within 21 days from the date of receipt. The cost of the goods will be returned to the buyer:
1. According to a simplified scheme, to a personal account for subsequent purchases on the websites of the site, with the ability to withdraw money to a bank account at any time. Partial redemption upon delivery with payment from a personal account is not possible;
2. To a bank account, if all the necessary details are indicated in the application. If the order was paid on the site with a card, then the money can only be returned to bank card payer.
Goods can be returned:
- Russian Post
Returns must be sent to:
ATTENTION! Do not send cash on delivery returns! Such parcels are not accepted, after a while they will be returned back.
- Through a post office(instruction and cost below):
You can return an order received in any way through the Pickpoint post office and pickup point. Provided that no more than 10 days have passed since the receipt of the order. You can find the most conveniently located postamat here: http://pickpoint.ru/postamats/)* or use one of the other return methods presented.
Please note that the return of goods through the Pickpoint pickup point is not available at all addresses. Please check with the operator for the addresses available for receiving returns at the pickup point. The cost of returning to the pickup point in your city is similar to the cost of returning to the terminals.
- For technical reasons, the return service using a parcel terminal in Kaliningrad has been temporarily suspended.
- For Moscow: return of the order by courier
To return via courier, please fill out a request by phone. The cost of the service is 200 rubles. When returning through a courier company, the Client determines the declared value (insurance amount) of the returned items. If the declared value exceeds 1500 rubles, the Client pays a fee for the declared value of 3% of the amount over 1500 rubles.
Returned merchandise must be in its original packaging (with tags/labels), unused/unworn, with a completed return form.
The application for a refund will be considered no later than 10 days from the date of its receipt.
Return shipping costs are the responsibility of the buyer.
Non-refundable, according to the Decree of the Government of the Russian Federation of January 19, 1998 No. 55, as well as other regulatory documents:
- Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, appliances and equipment, oral hygiene products, spectacle lenses, child care items), medicines.
Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar products).
Perfumery and cosmetic products.
Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and Decoration Materials(linoleum, film, carpets, etc.) and other goods sold per meter.
Sewing and knitwear (sewing and knitted underwear, hosiery products).
Articles and materials fully or partially made of polymeric materials and in contact with food (tableware and tableware and kitchen utensils, containers and packaging materials for storage and transportation food products, including for single use).
Household chemicals, pesticides and agrochemicals.
Household furniture (furniture sets and sets).
Jewelry and other products made of precious metals and (or) precious stones, cut precious stones.
Automobiles and motorcycle goods, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other watercraft for domestic purposes. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; copying technique; photo and film equipment; telephone sets and facsimile equipment; electromusical instruments; electronic toys, household gas equipment and devices; wrist and pocket watches (mechanical, electronic-mechanical and electronic, with two or more functions).
Civil weapons, main parts of civil and service firearms, cartridges for them.
Animals and plants.
Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications, calendars, booklets, publications reproduced on technical media information).
Good quality food.
The goods are accepted back only in a complete set, with all packaging and labels, unworn / unused.
In the event of a defect, we will compensate for the return costs (reimbursed to the buyer after receiving the goods in the warehouse).
The Company has the right to refuse to process your orders in the event of previous precedents for refusal to pay for a completed order, or systematic unreasonable returns.
Attention! Enclose the completed return form with the goods inside the package. Close the package carefully (stick it with adhesive tape) without access to the contents.
Instructions for returning via postamat:
In the terminal menu, select the operation "Return of goods";
- Select the place of receipt of the order: a post office or another. In the latter case, use this instruction;
- Enter the parcel code sent in the SMS message. The same code you used when you received the package;
- After that, the postamat will check if the time during which it is possible to return your order (10 days) has expired;
- Specify the reason for returning the item. If none of the suggested reasons matches, select "Other";
- Pay the cost of the return (the cost is shown in the table below);
- Receive a printed payment receipt;
- Place the goods in the opened cell;
- Get a printed receipt of receipt of the shipment and keep it until you receive it Money.
Return cost in your city (in case of marriage or incorrect investment, the return cost will be compensated.):
|
Zone |
City |
Amount, rub. |
|
Moscow, Saint Petersburg. |
||
|
Bryansk, Veliky Novgorod, Vladimir, Voronezh, Ivanovo, Kaluga, Kostroma, Lipetsk, Nizhny Novgorod, Smolensk, Tver, Tula, Yaroslavl. |
||
|
Belgorod, Volgograd, Vologda, Yoshkar-Ola, Kazan, Krasnodar, Kursk, Orel, Penza, Pskov, Rostov-on-Don, Ryazan, Samara, Saransk, Saratov, Tambov, Ulyanovsk, Ufa, Cheboksary. |
||
|
Astrakhan, Vladikavkaz, Yekaterinburg, Izhevsk, Kirov, Kurgan, Maykop, Murmansk, Novosibirsk, Omsk, Orenburg, Perm, Petrozavodsk, Stavropol, Tyumen, Chelyabinsk, Elista. |
||
|
Barnaul, Kemerovo, Makhachkala, Nalchik, Syktyvkar, Tomsk. |
||
|
Arkhangelsk, Grozny, Krasnoyarsk, Sevastopol, Simferopol. |
||
|
Abakan, Blagoveshchensk, Vladivostok, Khabarovsk, Khanty-Mansiysk, Chita. |
||
|
Irkutsk, Norilsk, Ulan-Ude. |
||
|
Birobidzhan, Magadan, Petropavlovsk-Kamchatsky, Salekhard, Yuzhno-Sakhalinsk, Yakutsk. |
Dear Representatives!
We are pleased to inform you that from January 31, 2017, returns of orders through PickPoint parcel machines are available for you. Sending a refund through PickPoint ATMs is simple, fast and convenient!
- it's absolutely free;
- all PickPoint ATMs where orders are issued are available for return;
- you can track the return until it is received by Avon.
Below we present you step by step instructions for the return of orders through PickPoint parcel machines. Important ! Code for returning Avon orders through PickPoint 111630100!
Instructions for returning Avon goods via PickPoint
Before you return an item to Avon, you must package it, for example, in the same box in which the item was received. Put a piece of paper in the box, on which indicate your computer number and return number (received when making a return on the company's website (for more details, see page)) and full name. Write your mobile phone number on the box. You can now place your Avon box in your PickPoint by following the steps below on your PickPoint.
What to do if the return was not included in the PickPoint cell
one . Press on the screen "RETURN IS NOT PLEDGED", if for some reason you were not able to put the item in the box
2. Next, depending on the reason why the return was not put into the PickPoint cell, do the following:
Reason 1. Click "Need a larger cell" if the shipment did not fit in the previously opened cell. Then click "Open Cell" to automatically open a larger cell
To track the delivery status of your order through the PickPoint website, you usually need to enter the name of the online store, and the order number or shipment number. The store selection form is terribly inconvenient and slow, as it contains more than 8,000 stores.
Our service knows about the formats of track numbers and order numbers of various popular online stores such as Tmall, Adidas, Reebok, Oriflame, AVON, Yves Rocher, KrasotkaPro and automatically tracks your order number across all popular stores connected to PickPoint.
All you need to track your delivery to PickPoint is an order number or a tracking number.
Postamat PickPoint to track the package
Just enter the order number or tracking number from the online store, or the internal number of the PickPoint shipment (usually starts with 159 and consists of 11 digits).
PickPoint track iHerb package
PickPoint delivery times
You can find the delivery time on the PickPoint website in the "Services. Goods delivery times" section: http://pickpoint.ru/services/
Delivery times for orders are specified in working days, excluding the day of receipt of shipments from the online store and until the moment your order is placed at the parcel terminal / point of issue of orders.
Beru Return Tracking with PickPoint
Enter your invoice number to track the return of goods to the Beru marketplace.
Returning orders via PickPoint
If the purchased product did not suit you in terms of quality or dimensional characteristics, you can quickly and conveniently return it through any of the PickPoint parcel lockers.
The average term for returning goods to the online store is 7 working days. When delivering returns from distant regions and Kaliningrad, the return period is up to 21 business days.
PickPoint is the first new generation logistics service that delivers online orders through parcel terminals and pickup points.
Postamat is an automated orange terminal that is installed next to your home, work or study in a store, supermarket, shopping center.
You receive an online order in the postamat yourself at a convenient time for you. To do this, in the interface of the postamat, you need to specify the code for receiving the order, which will be sent to you on mobile phone or e-mail.
If you do not want to pay for your purchase on the website of the online store, you can do it in cash or with a bank card at the post office.
You can return unsuitable goods through any PickPoint post office. It does not matter how it was received: at the post office, through a courier, at a post office or at the point of issue. Check the return policy on the website of the online store.
In addition to parcel machines, all major networks of classic pickup points are connected to PickPoint. When receiving an order, you need to tell the employee of the pick-up point the order code from the message from PickPoint on your mobile phone or e-mail.
History of PickPoint
PickPoint has introduced Russian market a new delivery channel using automated terminals. The first Russian postamat was installed in Moscow on November 29, 2010 in Moscow City on the Taras Shevchenko embankment.
In 2011, PickPoint ATMs were installed in 30 largest cities Russia, and by the end of 2012 - in all regional centers of the country.
By the middle of 2014, 90% of the online stores included at that time in the "TOP-100" online retailers in Russia were already connected to the PickPoint network.
In 2015, about 65% of all distribution points of logistics companies were connected to the PickPoint network.
Now the PickPoint network has 5,500 parcel terminals and pickup points in more than 540 cities and towns of Russia. About 5.5 thousand online stores are connected to the PickPoint network. The user base of PickPoint has 6.7 million people.
You can easily send a refund through PickPoint parcel terminals at any parcel terminal convenient for you.
1) Prepare the package for shipping:
IMPORTANT! If you would like to return items from more than one package, please pack all items together with the appropriate return statement in ONE package.
Pack the product (in the original barcoded packaging) and the completed return application in any suitable package.
Write down the 14-digit parcel identification number - you will need it when sending! The number is indicated in the upper right corner of the return application under the barcode, as well as in electronic notifications about the arrival of the parcel and in your Personal Account on the bonprix website.
Close the bag carefully (for example, with adhesive tape) so that the goods inside are not accessible.
2) On the website or in the PickPoint mobile application, in the "Postamats and pickup points" section, use the "Postamats with return of goods" filter to select the address that is convenient for you.
3) On the postamat screen, select "Receiving / sending orders" - "Return goods".
Click the "Other" button and select our bonprix logo.
4) Enter the phone number to which you will receive an SMS message about the delivery of the package with a return to bonprix.
5) Enter the 14-digit parcel identification number (indicated in the upper right corner of the return application, under the barcode, as well as in email notifications and in your Personal account on the bonprix website).
6) Select one of the reasons for the return indicated on the ATM screen (it may differ from that indicated in the return application, and is needed for PickPoint statistics).
7) Select the appropriate cell size (cell sizes are shown on the ATM screen).
8) Pay for the service in cash or by card. Please note: if you pay in cash, the change will be transferred to your mobile phone or charitable purposes at your request.
9) Stick a sticker on the package that will print the postamat.
10) Place the package with the returned product in the opened cell.
IMPORTANT! One cell can contain only ONE a package with a sticker pasted by you. Any package placed in a cell ADDITIONALLY no sticker, cannot be identified and accepted for return. PickPoint and bonprix are not responsible for any contents of the cell, except for the sticker pack. If the volume of the returned goods does not allow one package, please EACH package with return to SEPARATE CELL.
Get a receipt confirming the receipt of the parcel and payment for the service (we recommend that you keep them until your return is received by the addressee).
11) You will learn about the arrival of the parcel with your return to the bonprix warehouse from the SMS message that you will receive at the phone number specified when processing the return.
You can track the status of the returned parcel on the PickPoint website in the "Delivery Monitoring" section and using mobile application pickpoint.