How to unlock mobile bank Sberbank. The value of the payment status in Sberbank Business Online. Using the "Mobile Bank" in the video instruction

Question to the Bank's Contact Center

On the page Question to the Bank's Contact Center You can send a letter to the Contact Center staff, view sent and incoming messages, delete selected letters, and also search for letters of interest to you. You can go to this page by clicking the envelope icon at the top of any page or by clicking on the link Letter to the bank at the bottom of the page.

Attention! This functionality will be implemented in stages.

Sent letters

On the tab Sent letters You can view all sent emails. For each letter, the following information is displayed: letter number, subject, date and time of sending the letter, its status and type of letter (consultation, complaint, claim, etc.).

> .

You can choose how many emails will be shown per page - 10, 20 or 50. For example, if you want to view 20 emails, select "20" in the "Show by" line. The system will display the last 20 letters sent to the bank.

On this page, you can do the following:

Create letter. To create a letter, click the button Create. A form will open in which you need to fill in the following fields:
Note. The "Number" field is filled in automatically and is not editable.
- - Save Change.
- In the "Subject" field, enter a short subject for the email.
- If you want to attach a file to the letter, in the "Attachment" field, click the link Review
- Below in the "Message" field, enter the text of your appeal to the bank.
To send a letter, click the button Send. As a result, the letter will be sent to the bank.

If you want to return to the list of sent letters without creating a letter, then click the link Cancel or Back to sent.
View letter. To view the email, click the title of the email subject. As a result, a form for viewing the letter will open. Click the link to return to the mail list Cancel or Back to sent.
Delete letter Delete. Then confirm the deletion. As a result, the letter will be removed from the list of sent letters and moved to the tab Basket.

Add to favorites Favorites Favorites.

Letter search

Show and set search criteria:

"By type of letter" - search by type of letter (for example, a complaint);

Search

Clear.

Incoming mail

On the tab Incoming mail You can view all letters received from the bank.

For each message in the list, the following information is displayed: letter number, subject, date and time of receipt of the letter and the status of the letter (new, read).

This tab automatically displays a maximum of 10 emails. To view the next 10 letters, click the button > .

On this page, you can also do the following:

Reply to mail. To reply to a letter, check the box next to the selected letter and click the button Reply. As a result, a form will open in which you need to fill in the following fields:
Note. The "Number" field is filled in automatically and is not editable.
- In the "Message type" field, select the type of your letter from the list, for example, consultation, complaint, claim, etc.
- In the "Subject of the request" field, select the subject of the letter from the list, for example, if you have a question or complaint about the display of information in Sberbank Online, then select the "Information display" value.
- In the "Method of receiving a response" field, select from the list the method you are interested in receiving a response to the letter:
  - If you want a bank employee to answer by phone, select "By phone" and enter your phone number to contact the bank. However, in the room mobile phone only the first 3 and last 4 digits will be shown.
  - If you want to be answered in a letter, then select the "Written" value. In the window that opens, enter your address Email. Then in the next field, repeat the entry and click the button Save. As a result, this field will show your E-mail, which you can change if necessary by clicking on the link Change.
- The "Subject" field will be filled in automatically, but you can change it if necessary.
- If you want to attach a file to the letter, then in the "Attachment" field, click the link Review and in the window that opens, specify the path to the desired file.
- In the "Message" field, enter the text of your response to the message from the bank.
- Below in the field "History of messages" the history of the exchange of letters with the bank on the problem indicated in the subject of the message is shown.
After all the required fields are filled in, click the button Send. The letter you created will be sent to the bank.

If you do not want to send an email, then click the link Cancel or To the inbox list.
View letter. To view an email, click on its subject. As a result, a form for viewing the letter will open. Click the link to return to the mail list Cancel or To the inbox list at the bottom of the page.
Delete letter. If you want to delete the letter, then check the box next to the selected letter and click the link Delete. Confirm deletion. As a result, the letter will be removed from the list of incoming letters and moved to the tab Basket.

Note. If you often contact the Contact Center with questions, you can add this page to your personal menu by clicking on the link Add to favorites located at the top of the page. As a result, a link to this page will be displayed in the sidebar in the section Favorites, and you can go to it from any page of the application by clicking the appropriate link. If the page has already been added to the personal menu, then a link will be displayed on this page Favorites.

Letter search

You can find the letters of interest in the list. To do this, in the "Show letters for the period" line, specify the boundaries of the period for which you want to find letters. To do this, click the button and select from the calendar the start and end date of the period for creating a letter, then click the button

In order to find the letters you are interested in by additional parameters, click the link Show

"By the subject of the letter" - search by the subject of the letter;
"By number" - search by letter number;
"By status" - search by message status (for example, read);
"There is an attached file" - search for an attached file. To search for emails with an attached file, check this box.

You can search by substring in the text field. For example, you can enter multiple initial subject letters.

You can also filter the list by any combination of fields. For example, you can select letters for the period you need, which have attached files.

After all search parameters are set, click the button Search, and the system will show a list of letters you are interested in.

If you want to enter other search parameters, then click the link Clear.

Basket

On the tab Basket You can view all the messages you have deleted. For each letter, the following information is displayed: letter number, subject, date and time, status and type of letter.

This tab automatically displays a maximum of 10 emails. To view the next 10 letters, click the button > .

You can choose how many emails will be shown per page - 10, 20 or 50. For example, if you want to view 20 emails, select "20" in the "Show by" line. The system will display the last 20 deleted messages.

If you want to restore letter, then check the box next to the selected letter and click the button Reestablish. Then confirm the operation. As a result, the recovered message will be displayed in the list of messages from which it was deleted.

Letter search

In order to find the letters you are interested in by additional parameters, click the link Show and set the search criteria in the corresponding fields:

"By the subject of the letter" - search by the subject of the letter;
"By number" - search by letter number;
"By type of letter" - search by type of letter (for example, sent);
"There is an attached file" - search for an attached file. To search for emails with an attached file, check this box.

You can search by substring in the text field. For example, you can enter multiple initial subject letters.

You can also filter the list by any combination of fields. For example, you can select letters for the period you need, which have attached files.

After all search parameters are set, click the button Search, and the system will show a list of letters you are interested in.

If you want to enter other search parameters, then click the link Clear.

If you would like to receive detailed information to perform operations on any page of the system, then click the link Help in the sidebar or at the bottom of the page, click the link Help online.

In addition, on each page of Sberbank Online, you can turn to the help of a personal consultant who will answer all your questions. To start the assistant, click the link Frequently asked Questions in the side menu. As a result, a window will open containing answers to frequently asked questions about working with the Sberbank Online service.

Hello!
Currently, I am the owner of a salary bank card of Sberbank of Russia OJSC. The last operation on my card was the payment of my mobile phone bill through the mobile bank system on 23.08.2013. at 20.09 hours, after which an SMS response was received from the automatic system of Sberbank (900) that the payment for services was successful, 132,016.99 rubles are available. An hour later, from the same number (900) an SMS message was received “Mobile banking service is blocked. If you did not perform this operation, contact Sberbank, "I did not perform this operation. The next day I made an attempt to replenish my mobile phone account, to which I received an SMS message “The operation was not completed. To carry out the operation, you need to unblock the Mobile Banking service. Contact contact center Sberbank. On the same day, I wanted to pay for the goods in the store, and it turned out that my salary card was not active.

By calling the customer support service of Sberbank at 8-800-555-55-50, information was received that the available limit on my salary card was 12,016.99 rubles, the rest of the amount was seized by the bailiff service, all information must be clarified in bailiff service at the place of residence. Since it was a weekend, more detailed information could not be obtained.

On Monday, 08/26/2013, by contacting the branch of Sberbank at the address: Moscow region, Domodedovo, Kashirskoye sh., 60, no intelligible information was received from Sberbank employees on my salary card. Balance Information Money on the map was available only as of 08/21/2013, and there was no information on blocking. I was forced to contact the bailiffs.

In the bailiff service at the place of residence, I was informed that no judicial acts were issued against me, I am not a debtor in enforcement proceedings. I had to return to this Sberbank branch again, where they again told me to call customer support. After a 32-minute conversation with the Sberbank support operator at 8-800-200-37-47, it was finally found out that I was a credit card debtor. Returning to the bank operator, she asked me to check whether Sberbank credit cards were registered in my name. The employee issued a credit card printout under the number 0268-Р-325240317. Card status is a scam. The debt on the card is about 116,000.

In 2010, when applying for a consumer loan, I was issued an automatically issued credit card with a number that did not match the printout. I did not activate my credit card, I did not open the envelope with the pin code, and access of unauthorized persons to the card was excluded. Currently, I keep the card and the envelope with the pin code in a sealed form. I draw your attention to the mismatch of credit card numbers.

To clarify all these circumstances, I had to take time off from work and spend three hours of official time, as I understand it, due to the incompetence of Sberbank employees. Submitted an application for the settlement of the problem to the branch of Sberbank at the address: Moscow Region, Domodedovo, st. Kashirskoye sh., 60. They said they would consider the application for 30 days. My only source of income is my salary, I have two minor children and the application processing time is not acceptable for me.

I understand everything, and situations are different, but I don’t understand why salary cards are blocked. It turns out that scammers, with whom Sberbank is not able to fight, live on our salary, which we entrust to Sberbank of Russia.

With the help of "Mobile Bank" you can remotely independently monitor the movement of funds on your bank card, confirm payments, replenish your phone balance, and manage your card account using special SMS commands.

There are situations when the Mobile Bank service is blocked for some reason. The blocking could be done automatically by the system or forced by you. In any case, to continue working with Mobile Bank, it must be unblocked. Information about this below.

How to unblock "Mobile Bank" by SMS via phone

Send from your phone to which the "Mobile Bank" service is connected SMS of the following form:

Number - 900
SMS text - UNLOCK SERVICES 1234
where 1234 is the last four digits of your bank card number **** **** **** 1234, to which the Mobile Bank service is linked. UNBLOCKING THE SERVICES - without a space.

You will receive a response SMS with a code to confirm the unlock. Send a follow up SMS:

Number - 900
SMS text - 12345
where 12345 is the confirmation code received in the response SMS after sending the first SMS above.

The "Mobile Bank" service will be unblocked within a few hours and you will receive an informational SMS message about this, for example, Mastercard 1234: Enabled. Now you will be able to manage your account remotely and receive informational messages again. The unlock procedure is free.

note: During the blocking of the service, there is a monthly debiting of money from the card for paying for the service.
If you have multiple bank cards

If you have several Sberbank bank cards with blocked services, then you need to unlock them separately for each of them. You can quickly find out information about your cards and connected services - write and send an SMS message in the following form:

Number - 900
SMS text - Info

In response, you will receive an informational SMS message about your cards. Next, indicate the number of the desired one (see paragraph above).
Automatic unlocking of "Mobile Bank"

If the "Mobile Bank" service for your card was automatically blocked by the system due to a lack of money on the card account to pay for this service, and you received a notification about the blocking of the "Mobile Bank", then you can unblock the service only by replenishing your bank card account. the cost of the service is 30 or 60 rubles, depending on the tariff, this amount will be enough for a minimum replenishment of the account. After receiving money on the card, the Mobile Bank service will start working automatically and you will receive an SMS message to unblock the service. Now you can manage your bank card account remotely again.

Example. If M.B. blocked automatically.

You transfer money to the seller for the goods, enter the command Translation, specify the phone number of the seller and the amount. You send SMS and immediately receive a response message - The transfer was not completed, the Mobile Bank is blocked. You haven't done anything criminal. But the bank is insured, it saw a suspicious transaction - for example, the amount is unusually large for you, or the recipient is from another region. As a result, you cannot make a transfer. The deal is broken.
You don’t need to write any SMS, panic or run to the department either.
You just need to call 900. Usually, such autoblocks do not require communication with the operator, the autoinformer will describe the reason for you and ask you to press the (specified by him) number to unlock - right during the call. Everything, the service is active in one minute. Now you can repeat the command to translate.
Further -

Sberbank is the largest financial company in Russia. This bank offers its customers a variety of services and options. Among them is such as "Mobile Banking". Unblocking this service is not so difficult. There is usually a reason for stopping an option. And if you find them out, then fixing the situation will be easier than ever. Below we will review all possible options development of events. Why can mobile banking be blocked? And how can I get it back up and running?

About banking

First, let's figure out what we're dealing with. Mobile Bank - an option that allows citizens to perform actions with bank cards through the phone. It is very comfortable. In addition, after connecting such a service, Sberbank has the opportunity to work with some services. For example, now it will not be difficult to connect to Internet banking.

But sometimes you have to think about how you can unlock the Mobile Bank. Why is the service suspended at all?

Reasons for blocking

Everything depends on the circumstances. It is often difficult to predict why the option was blocked. But if you try, you can quickly cope with the task.

Most often, the blocking of mobile banking at Sberbank occurs due to:

card tariff change;
long time of non-use of plastic;
theft of the phone to which the option is attached;
system failures.

These are the main options for the development of events. Most often, citizens themselves refuse the Mobile Bank service. But sometimes Sberbank blocks access to it. Removing restrictions is much easier than it seems.

Unlock methods

You can act as the citizen likes. Each client will choose the unlocking method that he likes.

In general, there are the following layouts:

personal visit to the bank;
"Sberbank Online";
call center;
by SMS;
using ATMs.

Below we will consider all of the above methods. Their implementation takes a minimum of effort and time.

Personal visits to the bank

Let's start with the simplest, but not the most popular scenario - with a personal appeal to the bank. The user saw the message "Operation failed. You need to unblock Mobile Bank."? Then you can apply with a corresponding request to any branch of Sberbank.

It is necessary to act according to the instructions:

Take your passport with you bank card, telephone.
Contact any branch of Sberbank.
Fill out an application for unblocking the service.
Wait a while.

After the request is processed, the citizen will receive a notification on the phone, in which they will inform about the successful completion of the operation. In reality, everything is much simpler than it seems.

Hotline call

You can also unblock "Mobile Bank" without contacting the bank directly. For example, by calling a call center. This is not the most common technique, but it is still sometimes used.

What exactly to do? To unlock mobile banking from Sberbank, you will need:

Call by phone (the number is available on the website).
Wait for the operator's response.
Report your intention to unlock the option you are studying.
Name the name of the plastic holder.
Say the secret word.
Name the phone number associated with the card.

After these steps, the operator will issue an application for unlocking the option. And in a few minutes, mobile banking will be in working condition.

Requests by SMS

There is another rather interesting and simple trick. How to unlock "Mobile Bank" of Sberbank via phone? You can send an SMS request.

To bring your idea to life, you will have to:

Open messages on your phone.
Write in the text of the letter "Unlock services XXXX YYYY", where XXXX is the last 4 digits of the plastic, YYYY is the control digital information.
Send the resulting message to number 900.

That's all. Now it remains to wait until the request is processed. Ultimately, the client will receive an SMS about the successful completion of the process.

ATM

It is proposed to unblock "Mobile Bank" using Sberbank payment terminals or through ATMs. This approach is in great demand. Any Sberbank ATM will do.

Insert the card into the receiver.
Enter your PIN.
Click on "Payments in my region".
Select the "Mobile Banking" option.
Click on "Unblock".
Enter mobile phone number. Sometimes this step is skipped automatically.
Type the request confirmation code in the designated field. The combination will come to the mobile phone.

It is done! Unlocking the option being studied is easier than it seems. And if you follow the instructions listed, the operation will not cause any difficulties.

Internet to help

You can unblock Mobile Bank via the Internet only when the client has taken care of registering at Sberbank Online in advance. Without this service, it will not be possible to complete the task.

The instruction for unblocking mobile banking is as follows:

Go to the Sberbank Online website.
Log in with your login.
Enter the login confirmation code.
Go to any section of the service.
On the right side of the page there is a column " Personal Area". You need to click on the inscription "Mobile Bank" there.
Select the "Unblock" option.
Perform confirmation of the request.

Just a few steps - and mobile banking works again. It is this scenario that occurs most often in practice.

Mobile phone balance

How to unlock "Mobile Bank" of Sberbank via phone? The last trick that can be advised is to check the balance of the SIM card. The thing is that the option being studied often requires payment (30/60 rubles per month). As soon as a "minus" balance appears on the phone account, the option is automatically blocked.

Of course, in order to restore its performance, the client of Sberbank needs to replenish the balance of the mobile phone to a positive one in any way known to him. As soon as there are enough funds on the device's account, the Mobile Bank will be unblocked.

Results

We got acquainted with all currently known methods for unlocking mobile banking from Sberbank. In fact, everything is simpler than it might seem.

Access restrictions may be sudden. The lack of warnings before blocking becomes a cause for panic. In fact, you should not worry, as there are several methods to get out of this situation.

In this article, we will look at step by step process restoration of mobile banking.

What to do if the mobile bank of Sberbank is blocked?

Let's look at the most popular ways to solve this problem.

How to unlock mobile banking through phone

Most operations can be carried out remotely using the phone by sending sms number 900. Just send him a message with the following content:

Digital control information - the word that you indicated when issuing the card, translated into symbols. Transcription is done using a special table presented below.

When difficulties arise, contact the branch where the card was opened.

Sending a message is not a generic method. Additional actions will be required from some groups of bank customers:

from holders of 2 or more cards;
from persons who use the services regional, not all-Russian telecom operators.