What is a Hospitality Specialist? The same manager, administrator. In general, he has the same responsibilities as managers in restaurants or large shopping centers.
Demand
Payability
Competition
entry barrier
prospects
Story
The first mention of hotels was found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi orders tavern owners to inform on their guests. The functions of service personnel in ancient hotels were taken over by the owners of these establishments and members of their families. The more prosperous could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in the hotel service. Sometimes, in leadership positions (in modern terms, "managers"), hired managers worked. After civilization began to abandon explicit slave labor, the hotel staff was filled with hired workers from among the most needy segments of the population. Today, work in hotels of large cities, among the same lower strata, is even considered prestigious.
Description, pros and cons
The hotel staff is engaged in full service of the functioning of the hotel - cleaning the rooms and other premises, taking orders and delivering food, shopping, assistance with unloading / loading luggage, cooking, cleaning clothes and much more. The hotel service specialist controls the work of the staff, gives out valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens to especially dissatisfied customers (if any, God forbid, there are), solves their problems, if this is within his scope competencies. Also, the specialist conducts conversations with newcomers, instructs them, selects the candidates he likes the most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize labor, improve conditions and productivity of staff.
- Leading position. Experience in management, later, can be useful in any other job, in any business area.
- Good salary. Tips for hotel service specialists are not often received, but the salary is many times higher than that of maids and doormen.
- Perspective. A hotel service specialist is a very good start for a career. A year or two of successful work and you are guaranteed a promotion.
- Nervous work. The hotel is a big organism, each member of the staff is human and tends to make mistakes or give free rein to emotions. In addition, boors, brawlers and drunkards are often found among the guests. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of effort.
- Often irregular working hours. Often there are no days off. Even when you are on vacation, at one in the morning, a frightened novice doorman on duty who does not know what lies where and how to act in this situation can call you. In order to prevent aggravation of problems, you, "reluctantly", will have to consult him over the phone.
Education
Abroad, for example in Poland, there are even academies of hotel business (WSHiG). There are also educational institutions in the Russian Federation where you can learn this profession. The specialty can be called "Hotel business management", or "Hotel service". You can get it both in trade universities and in specialized colleges, such as the Tyumen College of Economics, Management and Law.
Examples of universities:
- RGTEU;
- RSUH;
Specialist Responsibilities
- Organize customer service with maximum efficiency.
- Participate in solving strategic, organizational tasks.
- To create the most comfortable conditions for staying in the hotel.
- Advise consumers of hotel services, control the quality of services.
- Control consumer placement.
- Manage the emotional atmosphere in the team.
- Consider claims, take all measures to satisfy them.
- Supervise the work of staff, maintaining cleanliness and order on the territory of the complex.
- Monitor compliance with labor protection rules.
- Be able to use modern office equipment, the latest software and communications.
- Use leading information technologies in professional activities.
- Know everything about regulatory documentation and legislative acts regulating hotel services.
- Have a detailed understanding of service activities, the nuances of the work of staff.
- Keep statistics, study statistical data, make suggestions to improve the service.
Career and salary
This profession is suitable for pragmatic people who are prone to rational thinking and have leadership qualities.
Employment is not so easy. This specialty has enjoyed wide popularity among applicants in recent years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that, having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a raise.
The salary of a hotel service specialist in Moscow is from 25,000 rubles / month.
In Russian universities, not so long ago, the specialty "Hospitality" appeared. What is the profession of "Hospitality Specialist", and in what industry can a graduate work?
Consider this specialization in detail in order to understand all its positive and negative sides.
Who is a hospitality manager
This is a specialist in charge of organizing guest services in hotels and tourist complexes. He accepts, places, writes out guests, is responsible for the smooth operation of the facility.
Top 10 professions in the hotel and restaurant business
The hospitality and tourism industry in Russia is developing rapidly. It includes three main sectors: catering, hotel management and tourism. The first two are often combined under one term "Hotel-restaurant (business)" or "Hotel-restaurant business".
We can give the following definition of the concept of "hotel and tourism business" - this is a sector of the economy that is associated with the provision of services in the field of hotel management and tourism.
Let's see what professions in this area are the most respected, paid and interesting:
- hotel manager;
- PR manager;
- hostess;
- hotel manager;
- event organizer;
- nutrition manager;
- manager of the reception and accommodation service;
- brand manager;
- room stock supervisor;
- Chef.
The question often arises before the applicant - what is better "Tourism" or "Hotel business"? Everyone decides for himself. But the second direction is very promising.
Consumers want to see not only a traditional hotel or a hotel - today they are attracted by something new, non-standard. For example, floating hotels, botels, boat camping, etc.
You always have a chance to open your own business, for which you do not need to recruit a large staff (for example, hostels, etc.).
Where and how many years to study in the specialty "Hotel service"
In Russia, higher education in this specialty (applied bachelor's degree) can be obtained at almost 100 universities in the country (97, to be exact). Be sure to read reviews about the university from students and graduates before entering.
Let's list top 5 universities of the Russian Federation, where training is provided:
- Kazan (Privolzhsky) Federal University (KFU);
- Southern Federal University (SFU);
- Ural Federal University B. N. Yeltsin (UrFU named after B. N. Yeltsin);
- Peoples' Friendship University of Russia (PFUR);
- Far Eastern Federal University (FEFU).
The term of study is 4 years (full-time). The study is supplemented by practice in hotels, with which the university has an agreement.
Today in Russia, education in this specialty is offered not only by universities, but also by colleges, where you can enter after the 9th or 11th grade, as well as private companies and organizations that retrain specialists.
For example, at Synergy University (Moscow) there is a college (direction "Hotel service", faculty of hotel and restaurant business) with a training period of 1 year 10 months or 2 years 10 months. After graduation, there is an opportunity to enter the 2nd or 3rd year of the specialty "Management in the hotel and restaurant business" (first higher education).
At the same university, you can get a second degree in a similar specialty with a study period of 4-4.5 years. Master's and postgraduate studies will be further stages of education.
What subjects can be in the curriculum of the direction "Hospitality":
- organization of reception and accommodation services;
- sales technology in the hotel business;
- advertising in the hotel business;
- technology and organization of catering services;
- standardization and quality control of hotel services;
- international hotel chains;
- corporate culture in the hotel business, etc.
In addition, there are courses with different lengths of study offered by various private companies.
What items to take
To enter the specialty "Hotel service", "Hotel business" you need to pass the exam in three subjects.
To date, the list is as follows:
- Russian language (basic level);
- mathematics (basic level);
- social science (profile level).
Other exams are taken at St Petersburg University: Russian language, social studies, foreign language. Ryazan State University named after S.A. Yesenin - social science, history, Russian language. The USE in these subjects will also be asked of you at the Novosibirsk State University of Economics and Management "NINH" (NSUEU).
The exact list of subjects must be found out in advance on the website of the university of interest.
Who can work a graduate with a diploma "Hospitality"
After receiving a diploma in the specialty "Hospitality", you can apply for a place in the middle management, that is, hotel management.
You have already stepped over the lower-level positions (cleaners, maids). The highest level will be the top managerial level.
What vacancies can be offered to a graduate:
- manager;
- administrator;
- manager;
- HR Specialist.
How to become a hotel manager
First of all, you must have an education in the direction of "Hospitality". The second is also necessary - "Personnel Management".
It is desirable to have an economic or legal education. Such complexity will give you an advantage, in particular:
- in the management of marketing activities, which includes production and sales marketing, marketing communications;
- in intra-company management (management), including strategic, current, operational, process management, project management, development;
- in intra-company planning and forecasting, which includes strategic, current, operational planning, management control.
To become a manager, it is good to have not only diplomas from leading universities, but also certificates of internships in prestigious hotels, hotels, especially foreign ones.
What is the salary of a hotel manager in Moscow
The manager of a hotel in Moscow receives an average of about 70,000 rubles(according to the site Moscva.trud.com). This profession is one of the highest paid. In the regions, such work is paid, of course, lower.
Career in the hospitality industry
If you are hardworking, have organizational skills, are sociable, have resistance to stressful situations, can work in a multitasking environment (you have to solve the most diverse tasks every day), know foreign languages, then you can count on career growth.
Experience and practice can allow in the future to take such a prestigious position as an "expert in the hotel business", who is engaged in forecasting in the hotel industry.
Hotel service specialist - the pros and cons of the profession
In general, this area of activity is very attractive.
Among the advantages is the demand for the profession. A graduate can find a job not only in Russia, but also abroad. In addition, the experience of communicating with people is always useful in life.
Among the minuses can be noted a large amount of work, frequent stressful situations and problems that need to be dealt with as professionally as possible. This is understood as: an even tone of speech, goodwill, a desire to find a compromise. A hotel service specialist can work night shifts, on public holidays.
If you want to seriously engage in the restaurant business or make it your profession, you cannot do without a higher profile education. Since the specialty of a profile manager in this area is in demand, many universities offer paid training in the hotel and restaurant business. And, despite the fact that the cost of such education ranges from $ 1,000 to $ 2,500 per year, there is a rather large competition for admission to many prestigious universities. There are, of course, budget places, but, unfortunately, they are very few.
When choosing a specialty, you should decide on a specialization: you can become an organizer or, these are different areas in the service sector. Specialists with an economic profile are developing a strategy and pricing policy, thanks to which the catering company will be able to withstand the fierce competition that exists in this area. Those who specialize in organizational areas will be engaged in the selection and training of personnel, perform administrative functions and, in general, be responsible for the successful operation of the restaurant.
Which Moscow universities train restaurant business specialists
Those who are more interested in the economic side of the restaurant business can enter the Russian Academy of Economics - the famous Plekhanovka (REA) or the Moscow International Higher Business School (MIRBIS). "Organizers" are trained at the Peoples' Friendship University of Russia (PFUR). Specialists of both profiles are trained at the Moscow Academy of Tourism and Hotel and Restaurant Business under the Government of Moscow (MATGRB) and the Institute of Tourism and Hospitality of the Moscow State University of Service.When entering the specialty "Organization of restaurant business" you will need knowledge of foreign and Russian languages, as well as history and geography, to enter the economic specialty you also need to know mathematics well. At the exams, you will need to pass a test in two subjects and an interview, where professional suitability will be determined.
Study abroad
You can also get an international certificate confirming professional specialization in the restaurant business abroad. The training is focused on preparing effective managers in this field, after graduation from some schools you can get a bachelor's degree, as well as a diploma that will open the doors of the most prestigious restaurants for you.Restaurant business will be successful if you choose the format of the institution (cafe, bistro, restaurant) correctly. Also, its success depends on the unmistakable choice of the most sought-after specialization (national cuisine, seafood, steaks). Another important aspect is the choice of region. Today, Italian restaurants are in the greatest demand, followed by restaurants of Caucasian cuisine. Japanese and Chinese cuisines continue to be popular, but this is already a downtrend.
You will need
- the concept of the future restaurant, business plan, marketing plan, premises, equipment, products, staff.
Instruction
Choose a room that will match the format of the institution. The main selection criteria are the presence of client flows and suitable inside. It should also be possible to divide the area into three main parts: production, office and hall. Many novice restaurateurs at this stage make one irreparable mistake. In an effort to accommodate the maximum number of seats in the hall, they “rob” production areas, combine hot and cold shops, and reduce the number of utility rooms. As a result, the controlling authorities do not issue permission to open an institution, everything has to be redone.
Invite a designer, draw up a technical plan, which will indicate the main engineering communications that are tied to the process equipment. Be sure to provide a good hood - without it it is extremely difficult to work in a hot shop, and it is not very comfortable in the hall.
Purchase technological and commercial equipment. The first group includes refrigeration, thermal, mechanical. To the second - coffee and beer bottling. Also be sure to purchase an automation system. Which program to choose depends on your capabilities, as well as on the planned bandwidth. As a rule, specialists installing automated control systems will also help with training in working with it.
Obtain permits from Rospotrebnadzor and the fire inspectorate. If an enterprise operated in the premises before you, as a rule, there are no special problems with supervisory authorities. But when changing the profile, they are very possible. In this case, you should carefully listen to the requirements, correct the shortcomings and re-apply for consideration of your issue.
Make a staffing table. If your restaurant is a small cafe, some positions can be combined. For example, a bartender can be an administrator, and a chef can be a manager. However, everything is very individual and depends not only on the specifics of the institution, but also on the personalities of certain employees. To avoid
Sooner or later, most people have to use the services of hotels. Arriving on a business trip, visiting relatives or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.
Depending on the class of the institution, the attendants can offer customers a set of standard services or some additional service.
Who works in hotels
The hierarchy of hotel staff is essentially the same as in many other organizations: there is a middle management and top management.
In order to take a position of the lowest level, it is enough to have diligence and discipline, and managers cannot do without special education (faculty of "Hospitality"). Whom to work after graduation is decided by the graduates themselves, focusing on the specifics of the knowledge gained and their personal preferences.
Tasks of the hotel staff
It is on the shoulders of service workers to ensure the round-the-clock functioning of the hotel. Cleaners and maids are engaged in cleaning and maintaining cleanliness in the rooms, corridors, halls, stairs and in the courtyard of the hotel. Other employees take orders from customers, deliver their food and purchases, help with loading and unloading luggage, keep their clothes and shoes clean, and perform a host of other similar tasks. The advantage of such relatively simple professions is the absence of the need for special training, for example, at the Faculty of Hospitality. Who can work without experience and skills is a maid or a cleaner.
Such employees practically do not communicate with the guests. In extreme cases, short dialogues on general topics are acceptable.
Students who have chosen the specialty "Hotel and Restaurant Business" are studying the features of functioning or hotels and management activities in such a structure. Who can work after graduation? Manager, administrator, or manager.
Responsibilities of a Hospitality Specialist
Middle managers take on the following responsibilities:
- Supervision of the work of service personnel.
- Formulation of valuable instructions, selection of their executors and monitoring the quality of the work performed.
- Monitoring compliance with the internal rules of the organization.
- Monitoring compliance with the necessary sanitary and hygienic standards.
- Communication with clients, conflict resolution (within their competence).
In addition, a software specialist can advise, instruct newcomers and conduct internships. His duties often include interviewing applicants for vacancies, as well as their selection.
An important task of a specialist manager is to monitor what mood is present in the team and correct it. A good employee is able to analyze the situation in time, predict its development and optimize this process (resolution of internal conflicts, proper selection of personnel, application of incentive measures and penalties).
Many of the tricks from this list are taught in various educational institutions at the faculty of "Hospitality" (who to work and what specialty to choose, the student should decide before entering).
Benefits of being a Hospitality Specialist
Choosing such a profession, people count on the following privileges:
- Gaining experience in the field of management, which is useful not only for advancement in the hotel business, but also for work in many other structures.
- Such workers receive very decent wages. Rank specialists are not entitled to tips, but their salary is several times higher than the official earnings of porters and maids.
- As a rule, conscientiously working as a hotel service specialist, you can count on a quick promotion.
Many young people do not think about their future specialty when studying hotel business. They decide who to work with after gaining minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.
Disadvantages of the profession
The disadvantages that characterize this type of activity include the inevitably high nervous tension of executives, as well as the lack of a standardized working day.
Students who wish to work in this industry must carefully weigh all the nuances before studying the hotel business. Whom to work with, they decide for themselves, but you need to remember that this business is always working with people with different temperaments, characters and levels of culture. Both among the guests and among the staff there can be impolite, upset and even rude people. The specialist must be able to find a way out of various delicate or conflict situations in order to maintain the institution's reputation and customer loyalty at the highest level.
Hotel business: who to work and where to study?
Modern educational institutions offer those who wish two opportunities for obtaining education in this area:
- Diploma.
- Postgraduate.
The first is traditional education with a bachelor's degree at the end of the course. Postgraduate education can be used by young professionals or already established employees of the hotel industry who want to improve their skills. The result of such training is a master's degree.
Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (who to work after graduation, you can ask the admissions committee or study relevant publications). In addition, many educational institutions in Switzerland, France and Poland constantly invite applicants.
What is required to master the profession
It must be said that not every person can be a specialist in hotel service. To effectively perform managerial functions and be a useful employee for the organization, the student will need pragmatism, rational thinking skills, patience and certain leadership qualities.
At the moment, there is a certain bias towards supply in the labor market, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance for a successful career. In addition, the training program includes a large number of universal subjects that can be useful when working as a manager or HR specialist in an organization far from the hotel business.
Knowing who can work after graduating from the "Hospitality Business", young people should take into account the specifics of their future profession. Only in this way will learning be interesting, and work will become a favorite pastime.